1508 comments found.
Can’t find where to add the contact info on the header bar. It should be a super easy update, I just can’t find where to input the info!
It’s in the header top bar menu, you can add/edit it in Appearance -> Menus. Select the Header Top Bar menu to edit. If it doesn’t exist, create a new menu, then set the Menu Location to “Top Bar Navigation”.
To add an email, select the Custom Links tab from the left hand side, set the URL and Link Text as below:
URL:mailto:email@domain.comLink Text:
email@domain.com
Here’s for the phone number:
URL:tel:+12345678899Link Text:
(123) 4567 8899
You are the best, thanks for the quick reply! best wishes!
You’re welcome 
Hi, when the screen width is < 991px the Google Map element vanishes—leaving only the white background colour. I cannot determine why this is the case. It works perfectly on screen widths >= 991px. I’ve tried disabling plugins, etc.. to no avail. Thanks!
Hi, you may need to check the column settings and make sure you’ve enabled it on any screens and devices.
Edit the settings of the column container of that Google Maps element, select in Responsive Options tab, and then uncheck all boxes in “Hide on device?” to show it on any devices.
Hi, thanks for getting back to me on this. I’ve checked these settings and they’re correctly configured. I’ve narrowed it down to the column with the following classes: ‘vc_col-md-12 column wpb_column no-padding’.
I’ve added a custom class to this column, and given it the following CSS properties to fix it: .gmap-col.no-padding { height: 100%; width: 100%; padding-top: 0 !important; padding-bottom: 0 !important } @media (max-width: 767px) { .gmap-col.no-padding { padding-left: 0 !important; padding-right: 0 !important; } } I do not know why, but the width is reduced to 0px on the 991px screen break-point. Thanks
Another thing I’ve noticed is that, with AJAX page loading enabled, the Google Map doesn’t load in correctly. Again there is a white blank space where the map should be. A hard page reload brings the Google Map into the page content, but the AJAX load does not. Thanks
**EDIT: This appears to happen only occasionally, though I thought I’d bring it up regardless.
1. I guess, it might be because you’ve set the height to 100%. Try to remove it to see if it works. If it still doesn’t work, please give me your site URL so I can take a closer look. You can send a private link in the contact form on the profile page below if you’d like:
https://themeforest.net/user/wyde#contact2. I’m not sure why it doesn’t work on your site. Do you mind giving me your site URL?
Also, please ensure that you’ve updated the theme and all plugins to the latest update. You can find more details about the latest updates in the changelog below:
https://themeforest.net/item/vela-responsive-business-multipurpose-theme/9793377#item-description__update-logHi… Youtube embeds don’t seem to be working… is there a fix as it says the url should just work
Is there any error message in the browser console? I will need to inspect this on your site. Do you mind giving me the link of that page?
Hi, thanks for getting back to me… please see link attached… http://chris-mk.com/006-life-is-just-beginning/
here is error message “No oEmbed Results Found for https://www.youtube.com/watch?v=ty_Qx3BpEVQ&t=4s. View more info at codex.wordpress.org/Embeds.”
Thank you for the link and error details!
I just tried that YouTube link, it seems to work on our site. I have no idea why it doesn’t work on yours.
Try to update your WordPress site and the Vela theme including all plugins to see if it works.
If it still does’t work, it might be a plugin related issue, try to deactivate other plugins to see if it works.
Good Afternoon, I have a problem using the Vela’s portfolio. I prepared a page and added the Vela:Portfolio module. After that, I created some portfolio items that I want to see in it.
My problem is: everything is displayed in the page (image, categories, name of the portfolio item, etc), but when clicking the image, a 404 page displays. I cannot find how to have the page to display correctly.
It is probably a simple & stupid trick, but I’m getting crazy with this one… Any help would be great! Thank you for you answer & best regards
Sorry, I found the way to do it myself, thanks to another answer over there. Thanks for the support anyway!
Happy to hear that you have figured it out
Anyway, this is a permalink settings caching issue. If it happens again, you can easily fix it by visiting the Permalinks Settings page in Settings -> Permalinks on your WordPress admin.
Hello
I noticed a bug with tabs. I created tabs with the Page Builder.
There are 2 tabs : “Offres d’emplois” and “Stages”. If I click on “Stages”, only one blog news is displayed. But all news appear if I just resize (even a little) the window browser. Same bug if I click then on the first tab “Offres d’emplois”.
It’s the same on any browser.
Sreenshot, with and without bug here : https://www.almavia.fr/vela-bug.png
Thank you for answering
It seems to work correctly on our demo site. Please ensure that you have updated the theme and all bundled plugins to the latest update.
If it still doesn’t work, please send me your site URL so I can take a closer look. You can send a private message in the contact form on the profile page below:
https://themeforest.net/user/wyde#contactHi there,
I’m using WP PopUp Maker and have problem in combination with WPBakery Page Builder. When I build the content of the popup with the editor the popup is responsiv but not the content. How to solve this problem?
Best regards,
Manuel
EDIT: I just found out that it happens only on pages with template setting/page attribute “Full Width”
Hi there,
I just tried that plugin, it seems to work well on my end. However, that plugin is not included in the plugins support list so I don’t know exactly why it doesn’t work on yours. You may need to contact the plugin author, it would be easier and hope they can help you out.
Hello,
Are there any online resources that walk you through editing this theme?
Hello,
This theme uses the WPBakery Page Builder plugin to edit the page and post, you can see online video tutorials here:
https://wpbakery.com/video-tutorials/Hi Wyde, i need your help. I can see About us(Slide) if i login from notebook , but I can not see anything at About us page if i use my Iphone. newyorkvvip.com check website from laptop and phone both. About us page
I only did about wanted to insert the background music. I installed the Soundy background music and Ajax page loader but doesnt work(No music) So i deleted it.
Also my all of pictures no showing at mobile. only can see at website. what….
omg… If you click the any picture , normally can see every picture but can’t see at mobile anything.
I restore everything. Server, files. everythings. Have a question. How can i insert the background music? I will never use the Soundy background music plug in.
There is a script error on your site. You have a plugin called Advanced Ajax Page Loader that includes its own jQuery library but it is out of date for the new version of WordPress. This causes your site couldn’t work correctly. This issue was reported in the plugin support page over a year ago but there is no response from the plugin author as you can see below:
https://wordpress.org/support/topic/jquery-conflict-61/https://wordpress.org/support/topic/jquery-out-of-date-2/
After checking the plugin details, it was updated over 2 years ago and the latest compatible version of WordPress is 4.5.x as you can see in the right sidebar on the plugin page below:
https://wordpress.org/plugins/advanced-ajax-page-loader/Actually, this theme comes with a built-in AJAX Page, you don’t need to install another AJAX Page plugin so I recommend you to remove that plugin from your site to fix this issue.
even i resotred… bad happened again. idk why… mobile can not see any photo and slide… Page.. How can i fix this?
I already deleted that Ajax and background music plug in also.
This is a caching issue. After inspecting your site with Safari on iPhone, it is still loading script files from the AJAX Page Loader plugin.
If you have any cache plugin on your site, try to deactivate it to see if it works.
If it still doesn’t work, please send me your WordPress admin login details. You can send a private message in the contact form on the profile page below:
https://themeforest.net/user/wyde#contactI recently upgraded the Visual Page builder and having an issue with loading the Vela: portfolio settings. Other elements setting works well. Do you have any recommendations?
If it still doesn’t work, there may be a plugin conflict on your site. Try to deactivate other plugins to see if it works.
Hi – we are getting the following error throughout the site regarding google maps – how can we solve this?
Google Maps JavaScript API error: MissingKeyMapError https://developers.google.com/maps/documentation/javascript/error-messages#missing-key-map-error _.Hb @ js:39
Thanks!
Please ensure that you have set the correct Google Maps API Key in Theme Options -> Google Maps.
Hi – we saw that same response online however when you click theme options that is no button that says google maps…how do we find this section where we can enter the API key?
Also, how are we able to generate an API key? Where would this be written?
Our goal here is not to have google maps on the website we want to disable this functionality from the theme.
Can you please provide detailed step by step how we can do this in the theme.
Initially – we waited several days to get a response and we have paid for the support however do not see that we are getting responses any faster.
Thanks
I’m sorry for the late reply! Actually, the response time should be within 24 hours. However, I was on holiday a couple of days ago and there were several questions in the past few days so it took a long time.
The Google Maps API Key has been added to the Theme Options since Vela 1.8.7 (July, 2016). Please ensure that you are using that version or greater. You will find the link to generate a Google Maps API key in the Google Maps section on the Theme Options panel, or check out the link below: https://developers.google.com/maps/documentation/javascript/get-api-key#key
If you wouldn’t like to have Google Maps on your site, you don’t need to setup the API key and will need to disable the AJAX Page Transitions in Theme Options -> Page -> AJAX Options to disable the Google Maps API.
Hi – how do I remove the three dots that load on the slider? See them here: http://www.kattorre.co/.
On the Slider Settings screen, select the Spinner tab in the Layout & Visual section, choose “Off” to remove the spinner, you can find more details in the link below:
https://www.themepunch.com/revslider-doc/layout-visual/#spinnerHi, We have some issues using the “Vela: posts grid” in our homepage. We want to have 3 posts displayed and the result is OK for screen width < 993px and width > 1200px, but in between, due to the responsive css code (see line 8897+ of vela.css), each single post becomes full width, thus overlapping each others in a ugly layout! How can this be fixed, please?
Sorry for my late reply! We will need to edit the post grid shortcode template file to fix it. Thank you for reporting this issue, it will be fixed in the next update.
Hello, I setup and configured my first product in woocommerce. I would like to add this one product to my one page website. Is it possible to add the product and its description to a page already created?
Sure, you can add a Product element from the page builder to any page. However, it will show only product image and price, other description won’t show up.
If you’d like to show the product description, you will need to add a Product Page element so it will show all details exactly the same as the single product page (details page).
Hello Support, I am having an issue with the google maps plugin. At first it was saying oops something went wrong but now It doesn’t show up on the page at all. Any advice to correct this?
Please ensure that you have setup the Google Maps API Key in Theme Options -> Google Maps.
If it still doesn’t work, there may be a plugin conflict on your site. Try to deactivate other plugins to see if it works.
Also, this theme comes with a Google Maps element, you don’t need to install other Google Maps plugin to avoid any plugin conflict.
Can you delete all of my post?
I dont want this history searched from google.
delete every my post what i asked for make the web-stie
We are sorry but there is no option to delete the posts and comments on ThemeForest. All posts you sent from the support page and comments page are public, they could be found from google.
If you would like to send a private message, you will need to send it in the contact form below so we will reply to your email directly:
https://themeforest.net/user/wyde#contactHow to download Vela Fashion 2 demo content?
You will need to install the Vela Demo Content plugin first.
You can download it in the Downloads tab on ThemeForest, choose “All files & documentation”. After you extract the zip file, you will see it in the folder “Demo Content”.
However, the Vela Demo Content plugin is compatible with the Vela theme 2.0 and greater, please ensure that you have always updated the Vela theme.
You can find the instructions on how to import demo content in our documentation.
Hi,
I am using Vela3 (agency) as a base for my project (one page site). I want to link two titles in top menu (header) to same page, how can I achieve that?
I also added facebook and linkedin under Contact us. I would like to have that two icons clickable so I don’t have to state URLs under icons. Is that possible to achive with additional JS, something like document.getElementById(“myButton”).onclick etc.
https://www.yourdomain.com/#section-1
2. You should use an Icon Block so you can set the link to the icons as you can see in the Vela1: https://wydethemes.com/vela1/#footer
Hi,
thanks for the response. I got it working but not in the way I would want to. Can I contact you privately so I can show you the problems on the actual page?
Sure, you can send a private message in the contact form below:
https://themeforest.net/user/wyde#contactHello, I have a problem after updating the web site (https://diginext.ru/) Now one of the plugins bugged, because it is not the latest version. The slider plugin was included in the Vela theme that we bought and it should update through it but it doesn’t anymore. When you open the website you can see at the top where the 2 images are that the buttons get started are without text and only color and on the page “About us” the whole text now as a link to the web site of our partners. Maybe you can help us to fix it or you can tell us how to update the slider?
Thanks in advance
Have a great day.
Hello,
The current version of the Slider Revolution plugin that is included in the Vela theme is 5.4.7.1, as you can see in the changelog: https://themeforest.net/item/vela-responsive-business-multipurpose-theme/9793377#item-description__update-log
Your site is using the latest compatible version so you don’t need to update it.
Also, that issue is not a bug of the plugin, you will need to change the text color of the button to different from the background color, you can find more on how to change the text color and background color of the button in the slider here: https://www.themepunch.com/revslider-doc/layer-styles-positioning/#background-advanced
Regarding the About Us page issue, it seems like you have set the link for the whole text in the first section of that page. You will need to edit the Custom Heading element to remove the link from the URL option.
Hi Vela! I’m hoping you can help. Love the theme, and recently we’ve taken new photos of our team members. In our team members slider, however, after selecting the new image we’d like to display>the image reloads correctly on the backend, we go to update the team member and it reverts to the old selected image. Any idea why it will not save with the new image? Thanks for your help in advance!
Hi there,
We’re sorry but the theme support is only available for users who have purchased our theme!
Please contact us from the account that purchased the Vela theme to make sure you’re currently in the correct product page that corresponds to what you have purchased.
How do I add a recaptcha to the comments form? I tried a few google recaptcha plugins but none seem to work. At present my blog says “Your captcha here”.
I just tried the plugin below and it seems to work fine: https://wordpress.org/plugins/recaptcha-in-wp-comments-form/
However, the reCAPTCHA plugin will work with guest users without logging in (because spam or bot will access your site without logging in). If you’re logged in, you won’t see it.
Regarding the text “YOUR CAPTCHA HERE”, this is a bug of the theme, it will be removed in the next update. Thank you for reporting this issue.
