28274 comments found.
Hello, i need to add Gtranslate or Google translate to a website. I am trying that on a dev. site. It duplicates the cart button and the banner buttons. Is it possible to have a look, and tell me if its a problem with plugin or flatsome? http://dev.triton.pt/bioethic/
Hi there,
Please shoot an email via support an d we’ll look into it.
Where should I look to allow other users roles to access my website when it’s on maintenance mode?
Hi there,
You will need to assign them admin access to your site in WP-Admin > Users
- Navigate to the WordPress administration panel to User → Add New
- Fill in a username
- Add any unexisting email
- Disable ‘Send User Notification’
- Change user role to ‘Administrator’
- Press ‘Add New User’
contact-form-7 not found error.
When I list all the installed plug-ins, it shows the contact-form-7 plugin by Takayuki Miyoshi, which is recommended in this forum. But when I try to import a contact template from the Flatsome studio for a page I’m working on, it says contact-form-7 not found. The plugin is activated, so I have no clue how to fix it. HELP PLEASE!!!! (thank you).; I managed tp fix it by clicking on the options for the form part of the imported template, it showed a drop-down box with different form names, and I chose one. Now it works. This is not intuitive. If I import a template, it should work or else there should be some text that says what to do.
Hi there, sorry for the trouble.
I will share this with the development team.
Thank you for reading my post and sending the issue to the development team. This may help a lot of newbies in the future 
How do I delete the message that appears in the menu (mobile) ”WooCommerce not Found”.
I have already removed the cart from Theme Options > header > Header Mobile Menu > Elements
Hi there,
You will also need to remove the My Account element from Theme Options > header > Header Mobile Menu > Elements
Hi, Internet Explorer don’t show me the images of “banner” item
How can I fix it?
Thanks a lot
Hi there,
Please check if you have enabled LAZY LOAD BANNER AND SECTION BACKGROUNDS in Flatsome > Advanced Options > Lazy Loading
Hi, thaks for your replay LAZY LOAD BANNER AND SECTION BACKGROUNDS is checked, as u can see here: https://www.dropbox.com/s/56vdwxvmaq627fh/Screenshot%202018-06-30%2014.28.12.png?dl=0
but it still does not works 
Hi, thaks for your replay LAZY LOAD BANNER AND SECTION BACKGROUNDS is checked, as u can see here: https://www.dropbox.com/s/56vdwxvmaq627fh/Screenshot%202018-06-30%2014.28.12.png?dl=0
but it still does not works 
Hello, is the theme compatible with Elementor Page Builder Plugin, Can i disable visual composer entirely and use Elementor to make the pages
Hi there,
I’m afraid we have not had any compatibility tests with Elementor. We also, do not have a setting to disable the UX Builder.
how do I disable Flatsome maintenance mode from db or elsewhere? I’m locked out of admin page
Got a problem with item on cart. If someone places an order then number of item is not being displayed on the cart icon unless the browser is close then open again. Installing Async Javascript plugin will solve the issue but it will cause the slider image to keep loading & loading. How can I fix this?
Hi there,
Please send a link to your site via support and we’ll look into it.
Updated instagram widget and appears to have broken the code, will not load when adding to page, any suggestions on a fix. Error: instagram has returned invalid data.
Disregard fixed
Awesome
Good luck with your site.
I have been using flatsome for several years. It seems that UX Builder when I go to use now it just keeps going to the loading screen. I have to keep refreshing it. Then I am getting a error 508. My hosting provider said the is to many processes running. That is the only thing I am using. Any advise?
Hi there,
Please see this troubleshooting guide https://docs.uxthemes.com/article/202-missing-customizer-or-ux-builder
Hey – today I updated a page which previously was full-width selected in Page Attributes however after I saved the page, now its not full-width and when I try to select any template style they don’t even show up. Why is this? https://prnt.sc/jzxt5j also the other pages which I haven’t edited still are full-width even though there is not an option to change them anymore.
Hi Nathan, sorry for the trouble.
Please shoot an email via support and we’ll look into it.
Hi,
Live search seems to have stopped working on my site since last update – www.giftageek.co.uk
Please could you advise? Thanks, Daniel
Hi there,
Please replace the flatsome-live-search.php in flatsome\inc\extensions\flatsome-live-search with this file
Hi, how do I remove the price from just the featured products on the Home Page? If I do custom css .price{display:none!important;} All prices disappear throughout site.
Hi there,
This CSS should do the trick. Place it in Theme Options > Style > Custom CSS
.home .featured .woocommerce-Price-amount.amount{
display: none;
}
Hi, I tried this and it didn’t work, prices still showing, do you have any other css ideas?
Hello In a pre-sale idea, i’d like to know if you will update theme in compliance with the GDPR? Best regards. Chris
Hello Chris,
Flatsome in itself does not collect any data. WooCommerce developers have already released a version that is GDPR compliant.
Good morning Team. I need to do a page in the blogpost part. You have a choice of theme or plugin.
It’s urgent.
Thanks.
Hi there,
i’m not sure what you mean. Please explain further in an email via support and we’ll be glad to assist.
https://scontent.fsgn8-1.fna.fbcdn.net/v/t1.15752-9/36252561_2102585563363418_7981370329253543936_n.png?_nc_cat=0&oh=440dab26e9ab7c4ffc1bcc994951ceb5&oe=5BA6C1F6
Hi there,
Please send a link to your site via support and we’ll look into it.
Hi,
When I add to cart from archives (with ajax button) the “view cart” link takes to URL/null instead of URL/cart. What´s the problem?
Thanks a lot
Is flatsome compatible with php version 7.1
When I update it to php version 7.1 i get this errors “Warning: array_merge(): Argument #2 is not an array in /wp-includes/load.php on line 63”
Hi there,
Yes, Flatsome is compatible with PHP 7.1. Please shoot an email via support and we’ll look into it.
Deleted 
UX Builder won’t load – “Loading UX Builder”. I’ve deactivated all non-theme plugins. Console shows https://screencast.com/t/bfISEwsoKDM – theme options loads fine. PHP 5.6, WPEngine
Hi there,
Please shoot an email via support and we’ll look into it.