1743 comments found.
Hi, can you send me the PSD files for Native please? Many thanks in advance, Robert
Hello Geistafora!
Could you please submit a ticket on our support forum and we’ll provide you with the requested files?
Best regards,
DFD Support Team
How do I make the contact page of the team member if I attach his mail in the profile?????
Hello Topodogo!
Could you please submit a ticket on our support forum and provide us with some more detailed information about the team member?
Best regards,
DFD Support Team
Hi, i need some help, the custom header video doesn’t works in my site, i try many configuration but still doesn’t works. so, Can you give me a hand with the video custom header?
Hello Topodogo!
Could you please submit a ticket on our support forum and we’ll check your header video?
Best regards,
DFD Support Team
Hi I like to know can i use your PSD template for my freelancer project and can you develop the wordpress site for my client. I am going to use the (http://nativewptheme.net/twenty_fifth/) PSD template and i need your full permission and support to use your work as mine.
Hello LiquidApps!
Could you please submit a ticket on our support forum and we’ll provide you with the necessary info?
Best regards,
DFD Support Team
Hello, when I import the demo the menu is not created? Looking forward and thanking you for your answer.
Hello Charlyvary!
The menu is included in the Main demo content. If you have imported one of the layouts the menu should not be created automatically. Please check how to create your menu in this article.
Best regards,
DFD Support Team
Seems you have added invalid email when you registered on support forum so we are not able to send the response. Could you please clarify the correct email?
Best regards,
DFD Support Team
I have two email theme forest is cdpcycy@hotmail.fr and I registered on your site with my other email: assistance@clicdroitperformance.fr
The email cannot be sent to assistance@clicdroitperformance.fr so we have resent it to another email.
Best regards,
DFD Support Team
hello, I have a problem with the contact form, when they send an e-mail this Validation errors occurred. Please confirm the fields and submit it again. how can I fix it?
Hello Kenny32rm!
Could you please submit a ticket on our support forum and email us the WP and FTP access details for checking?
Best regards,
DFD Support Team
Скажите в чем может быть проблема. Я делаю изменения в настройках страницы блога, но ничего не меняется. Я не могу поменять расположение постов, не могу сделать персональный хедер и т.д.. То есть как блог появился, так и остаётся без изменений. Смотрел ваше видео, всё повторил, но нет изменений вообще
Hello Denis-F!
Please make sure you haven’t set the page you are trying to edit as Posts page in Settings > Reading. In this case you need to adjust styling in Theme Options > Blog Options > Blog archive page options. The header for the archive page can be defined in Theme Options > General Options > Layout settings > Archive Pages Header.
We’ll be glad to check the page for you, just submit a ticketon our support forum.
Best regards,
DFD Support Team
Спасибо помогло
А какие настройки нужны, чтобы сделать блог на главной. Если выбрать в настройках последние записи, но настройки nts опять не работают
Denis-F, you can set the page in Theme Options > Blog Options > Base Blog options > Blog page. Latest posts is also archive page.
Best regards,
DFD Support Team
А что нужно поставить в настройках > чтение, чтобы слили начали применяться. Блог на главной появляется, но применить настройки не получается
Hello Denis-F!
Could you please clarify what styles you are referring to? Could you please submit a ticket on our support forum and clarify let us know some more details and what you’d like to have?
Best regards,
DFD Support Team
Я сделал блог на главной странице, но настройки блога не применяются.
The page can be an archive or blog page template and they inherit styles from different places. Please submit a ticket and let us check the page. So we’ll be able to provide you with the correct instructions.
Best regards,
DFD Support Team
Hello, I’ve tried to contact support multiple times via your GMail account. Ellen was responding but now hasn’t responded in two weeks. Can you please contact me?
Hello Sebasagosta!
The last email from you we have got 08.06.2018. Could you please send the request one more time as we haven’t got it. Please let us know as soon as it’s sent, we’ll make sure we can see it at our end.
Best regards,
DFD Support Team
Hi, we want to fix the left column of a table. Can you provide us the code please?
Hello Indianwebs2012!
Could you please submit a ticket on our support forum and clarify the request a little bit?
Best regards,
DFD Support Team
Our hosting company uses server caching. This is not triggered due to a cookie being set by this theme; PHPSESSID.
Can we disable this with a setting or can you point us to the code/files that create/use this cookie?
Hello SiennEnvato!
There is no option to disable PHPSESSID as it may cause some issues with the different theme’s features. Could you please submit a ticketon our support forum and we’ll provide you with more detailed information about your request?
Best regards,
DFD Support Team
У вас в базе знаний есть описание как сделать картинку калитую в градиент для хедера?
Hello Denis-F!
We do not have such tutorial on our knowledge base.
Best regards,
DFD Support Team
Но у вас в демо шаблонах применяется картинка с заливкой. Как вы это сделали?
Could you please clarify what image you are referring to and we’ll be glad to provide you with the detailed instruction?
Best regards,
DFD Support Team
I can´t install updates for my page misuruguay.org
Hello Aioria1985!
Could you please submit a ticket on our support forum and provide us with the WP access details for checking the request?
Best regards,
DFD Support Team
В настройках темы, в опциях поделиться в соц сетях нет Вконтакте. Где она спрятана ?
Hello Denis-F!
There is no share for this social network. You can enable it as social network displayed in header and footer, please check this article > Social networks.
Best regards,
DFD Support Team
TOP3 социальных сетей мира нет в кнопках поделиться, вы серьезно? По посещаемости после FB и Insta идет vk.com
Thank you for the information, we’ll take it into consideration. We can suggest you to use one of the share plugins to have vk.com on your site.
Best regards,
DFD Support Team
Вы добавили vk в header and footer и не добавили в расшаривания, это очень странно…
We have added the icons with simple links in the header and footer.
Best regards,
DFD Support Team
the WPBakery has a update but i can’t update this plugin because needs a user and passwords. Is it necessary to update the plugin to obtain a good performance of the theme?
Hello Topodogo!
The WP Bakery Page Builder is bundled plugin and the update for it is provided with theme updates. Please make sure that you have the latest version of Native theme and follow the instructions from this article. Please submit a ticket here if you need our assistance with that.
Best regards,
DFD team.
Hello, I need to know the minimum requirements of a hosting for theme, I already have one when I load WordPress and the theme its load time is very slow. Do I need some configuration wp-config for the theme?
Hello Topodogo!
Please check the theme requirements in this artcile. We’ll be glad to check the site for you, please submit a ticketon our suport forum and provide us with the link to your site, WP and FTP access details for checking?
Best regards,
DFD Support Team
Got a problem with the one page demo’s they come with a really nice function to display different logo’s on a Dark and Light page but I can’t change them looks like something is broken? I can change them in my database but that shouldn’t be done. Here is a screenshot: https://ibb.co/dJyU98 Also when I change the image for Header 8 there is a transparant one on every row in the background?
Looks like I fixed it already. I forgot to check the One Page section below the page.
Hello MaartenWinkels!
Thanks for info, glad you could get this sorted.
Best regards,
DFD team.
Got another problem, When you select header 8 at the One page theme there is a logo in the background of every row. Probably the image from the header but it affects the row, you can find a screenshot here: https://ibb.co/gkzNE8
MaartenWinkels, could you please submit a ticketon our suport forum and provide us with the link to your site?
Best regards,
DFD Support Team
Done
Thank you for the information. We’ll get back to you as soon as possible.
Best regards,
DFD Support Team
Very dumb question, but how can I see my tickets? I see no option on your support forum
Unfortunately there isn’t possibility for a customer to see the tickets before the reply is sent. We use a support system similar with the one Envato uses. You will receive a reply via email with the full history.
Best regards,
DFD team.
Hi, sorry can’t find this in options, it is probably me. Is there a way to enable page preloader? Some spinner that is shown while pages are loaded?
Hello Mixalg!
Please check Theme Options > General Options > Site preloader. Check more details in this article.
Best regards,
DFD Support Team
Thank you.
Always welcome!
Best regards,
DFD Support Team
Hi, where to license the images from the law template in the slider? Thank you.
Hello Ravi000!
All images presented in the Native Theme are for the familiarization only and are not permitted for personal or commercial usage. You may purchase them on Shutterstock to use in your designs.
Best regards,
DFD Support Team
Hi DFD Native team,
I’m using “Custom: Lastest Post” widgets on Side Area of Native theme. My question is: Is possible to chose the category of this Lastest Post? Changing the code or using another compatible widget. Thank you Luish
Hello Luish!
The latest post widget is supposed to display latest posts from all categories. Could you please get in touch with our team via submitting a ticket on our suport forum and we’ll find the solution for you.
Best regards,
DFD Support Team
is someone available to help me install the updates?
Hello Adrianlindesign!
Please check this article about theme and plugins update.
In case you need our assistance please submit a ticket in our support center.
Best regards,
DFD Support Team
