1885 comments found.
Is it possible to integrate Payment Gateway service from our country’s bank? Please reply.
Really sorry, our theme support only Paypal, Paymill, Authorised.net and Stripe. 
To integrate other payment options, you have to hire a coder to do this. It’s pretty big work.
Thanks for interest by the way 
Hi, I bought this template, install successfully, and payment gateway also install, but when I go to final reservation its not redirect to payment page. need help.
hi i cant create new ticket since i need support for hotel master. it saying “Not a Valid Purchase”.
We can help looking into that.
However, about the support site issue, can you please login to our support site with Envato account and make sure that you select the correct category here: http://take.ms/FaidV
After you can create a ticket, please provide site url and wp access in the ticket so we can help looking into this.
all done pls check the ticket 1651357
Hi, Does this theme support payment gateways like PayU and CCAvenue?
Hi,
First of all, Thanks for interest
Really sorry, our theme support only Paypal, Paymill, Authorised.net and Stripe. To integrate other payment options, you have to hire a coder to do this. It’s pretty big work.
Hi Great theme I am currently looking for a theme for our guest house and this one looks good I have a couple of question 1 In the booking page is it possible to display the arrival and departure date? 2 Can customer cancel online? 3 can the notifications be tailored? 4 can customer modify their booking? Many thanks
Hi,
First of all, Thanks for interest
Unfortunately, the theme doesn’t have those features :/ Sorry about that.
Hi ok thank you, do the customer receive an email confirmation after booking?
Yes
Hello, pre-sale question. We use a different payment system in my country, Mobile money(https://wordpress.org/plugins/woocommerce-expresspay-payment-gateway/). Is it possible to get a different payment option aside the ones stated?
Really sorry, our theme support only Paypal, Paymill, Authorised.net and Stripe. To integrate other payment options, you have to hire a coder to do this. It’s pretty big work.
This theme is not Woocommerce based so it won’t work with Woocommerce payment gateway.
How can i import demo slider for dark theme?
Can you please submit ticket in our support website? Our dev and supporters are only provide support in there, not here
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
Hi, i have a pre-sale question. Is it possible to chabge the theme colour from black and yellow? What other colours can i use for this theme?
Thanks a lot.
Hi,
First of all, Thanks for interest
Yes, you can change it to any color you want. We have a color picker in the theme option.
good template
Thanks!
CAN I HAVE A CLIENT’S HISTORY? FOR EXAMPLE, KNOWING HOW MANY TIMES A CLIENT HAS VISITED MY HOTEL OR HOW MUCH IT HAS SPENT.
Hi,
First of all, Thanks for interest
Sorry, we don’t have such a feature in this theme.
Hello, my client purchased your theme and he asked me to help him with design and setting it up. He would like to insert “Table Style 1” and “Table Style 2”, but I didn’t find the short code in the dedicated page… https://demo.goodlayers.com/?theme=hotelmaster ...Can you send me the shortcodes?
Thank you
Sara
Hi,
The shortcode list is here: https://demo.goodlayers.com/hotelmaster/tabs/
Hello, Thank you for answering, but I’d like to insert table not tabs… Take a look to this screenshot https://screenshots.firefox.com/q3yw2xxbL3MiFCax/demo.goodlayers.com
Thank you Have a nice day
Sara
Sorry for confusion.
It’s just normal html table code:
<table class="style-1">
<tbody>
<tr>
<th>Pharetra</th>
<th>Malesuada</th>
<th>Cursus</th>
<th>Euismod</th>
</tr>
<tr>
<td>Ipsum</td>
<td>Portalion</td>
<td>Elitesimo</td>
<td>Aenean</td>
</tr>
<tr>
<td>Ipsum</td>
<td>Portalion</td>
<td>Elitesimo</td>
<td>Aenean</td>
</tr>
<tr>
<td>Ipsum</td>
<td>Portalion</td>
<td>Elitesimo</td>
<td>Aenean</td>
</tr>
<tr>
<td>Ipsum</td>
<td>Portalion</td>
<td>Elitesimo</td>
<td>Aenean</td>
</tr>
<tr>
<td>Ipsum</td>
<td>Portalion</td>
<td>Elitesimo</td>
<td>Aenean</td>
</tr>
</tbody>
</table>
If you have any further questions, feel free to submit a ticket in our support site 
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
Just got a 2nd license for a new site! Since I can’t leave an extra review, I just wanted to comment here to say how much I love the theme! Keep up the amazing work!
Thanks a lot for your support! it means a lot
What are the accepted payment gateways? Can I add my own? I need a Brazilian gateway (Pagseguro.com.br)
Hi,
Really sorry, our theme support only Paypal, Paymill, Authorised.net and Stripe. To integrate other payment options, you have to hire a coder to do this. It’s pretty big work.
Hello, how can I set the minimum number of nights per stay? I saw that you said over one year ago that it would be out in the coming version, is this ready yet? Also I could have sworn I saw such an option when setting up the theme, but now I can’t find it, even in the documentation.
Thank you for answering swiftly, this is quite urgent! Thank you.
Actually, this feature is available for a while. You can set it up here: http://take.ms/9oLnM
Also, make sure that you update the theme to at least V3.00 because it’s launched within this version.
https://goodlayers.ticksy.com/article/1893/can the booking deposit be compulsory?
Hi,
Sorry, it can’t do that :/
Hi Thanks, that feature would have been good.
On adding rooms for is there a way to duplicate a room as this will reduce the work involved because the could be 20 rooms that are single and 20 double rooms and so this would make sense to have a duplication set up. Woocommerce products allow for duplication and then to tweak.
Oh in this case, you can use the plugin ‘duplicate post type’ to do the job
Hi, can’t send multiple email after booking? it doesn’t work by including , in recipient email box. how can we do it? kindly help. Thanks
Can you please submit ticket in our support website? Our dev and supporters are only provide support in there, not here
Please also provide wp access + site url so we can check on it directly.
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
Submitted a ticket in your support website. Please check and help asap
Hello,
Before buying your theme I have few questions please. 1- Can I add event booking or tour booking in Hotel Master theme? 2- Is it possible to add events/activities or tour to the room booking checkout to pay for all ? 3- Can I using your Travel Tour Theme plugin to book for a tour with Hotel Master Theme ?
I am currently using this app https://items.pandao.eu/items/?item=PandaResort but i would like to change it to Wordpress
Thanks
Hi,
For 1, 2. I’m not exactly sure about your requirement so you may test the system directly by yourself so you can decide : http://goodlayers.theme-demo.net/hotelmaster
3. Nope
Thanks for interest by the way
Hello, very good template, i want to know When you have a reservation with children, do we need to see the age of each child possible?
Hi,
First of all, Thanks for interest
You may put in the hotel (room) description about what age you accept as children, however, we can’t detect in the system. You have to check when guest arrive at the hotel.
I think I explained myself wrongly, when someone is going to make the reservation if there are children we ask the age of each child, in the demo only the children’s field appears
Oh sorry, we don’t have a field for children age only field to choose how many..
Can the booking be done via timeslot instead of day . For example someone ones to book 2 hours instead of 1 day
Hi,
Sorry, we don’t have such a feature :/
Thanks for interest by the way
Hello, I saw your theme he interested me, except that it is reserved for the resevation of the house. I wanted to be able to book the furnished studio, a furnished apartment or a house.
First of all, Thanks for interest
You may adapt using with that purpose. However, you may test the theme directly here : http://goodlayers.theme-demo.net/hotelmaster
Hi, Is it not possible to add new booking from the backend?
Regards Trond
Hi,
Sorry, we don’t have option for that. In this case, you have to customize the theme direcrtly.
Hi, Ok, but that means it is not possible to eather edit existing reservations… That is a very big drawback i think!!
Ok, and it is possible for you to provide me how i can customize theme directly then?
Hi,
Actually, we normally suggest to create a new staff account on your side and when your customer book via phone and something, you can use that account to proceed booking from frontend for that customer. This would be much easier than customizing the theme
However, if you still want to cusotmize the theme, please note that this will be very beyond our support scope as we don’t provide customization service. And this requirement requires pretty much complicatedly customization.
Hi, Yes i can see this options is moore easier, but your theme should have this possible right now … This is the first booking theme i use to setup for my costumer do not have this “a must possiblie”.. I am very disepointed this them not have this.
In one comment for about 7 month i can see you comment back to a customer you consider to add this but i see now you not hav this option and what about if there are need for to edit an existing reservation? Your suggestion do not solve this problem i think.
It is also no whay to see this is missing in the item detaljs before i buy it.
Regards Trond
Sorry, in this case, you have to cancel the transaction and make a reservation again. The transaction can’t be edited.
