Hello there,

Thank you for your interest in our theme. You will have to custom code it to customize the current design.

Hope this answers your question. Let us know if you have any other questions.

Thanks, Ibrahim

Couid you share the code? Wanted to have some idea.

I am sorry we are unavailable for customisations.

I would like to add upload file on checkout , can you do that ? in other words , customer must upload a ID or picture when they are on checkout

I will buy your theme with using my second email “ringkidweb@gmail.com” now , ! one question ” Why don’t i find “ship to a different address” column on checkout page ??? thanks

Hello there,

Thank you for your questions. You can find the “Ship to a different address” in checkout page. Regarding other questions, they are related to the plugins and we cannot say for sure if they are not compatible or not.

Hope this answers your question. Let us know if you have any other questions.

Thanks, Ibrahim

Hello there,

Thank you for reaching us. Can you please explain your issue with a screenshot ?

Thanks, Ibrahim

how can i post a screenshot here?

Hello there,

You can upload your picture to any image or file sharing service like Google Drive or Dropbox and share the screenshot here.

Thanks, Ibrahim

kindly i have translated so many woocommerce theme with polylang and loco translate but for this theme i do not know why it will not be changed after translate, please help

Hello there,

Thank you for purchasing our theme and for reaching us. The text “Add to cart” text does not come from the theme. It comes from WooCommerce. Have you included WooCommerce’s translation ?

Also are you using any plugins that override add to cart button text ? Have you checked the options.

Please email our support from here : https://themeforest.net/item/electro-electronics-store-woocommerce-theme/15720624/support with your WP admin details so that we can look into this.

Thanks, Ibrahim

Hello there,

Thank you for your interest in our theme. Yes, the theme supports RTL. However it is available in English only. You will have to translate the theme to Arabic.

Hope this answers your question. Let us know if you have any other questions.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. You can use infinite scroll from JetPack.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. I am not sure if I understand your question correctly. Can you please help me understand your question with a screenshot ?

The color options and ajax loading are not connected. I am not sure why it would slow down.

Thanks, Ibrahim

Hello there,

Thank you for your interest in our theme. Yes, the demo import includes all the content from the demo including photos.

Thanks, Ibrahim

Also, each time i put an image under product

Hello there,

Thank you for purchasing our theme and for reaching us. 404 in admin panel is not generated by the theme as the theme plays no role in admin panel.

Please try de-activating all third-party plugin and try again. Let me know if this helps.

Thanks, Ibrahim

Hello there,

Due to some technical issues, your support request created yesterday did not have your email field and hence we are unable to respond to your support request. Can you please re-send the request ?

Thanks, Ibrahim

Hello there,

Thank you for your interest in our theme. Yes, the theme is compatible with Dokan Pro as well.

Hope this answers your question. Let us know if you have any other questions.

Thanks, Ibrahim

Hello there,

Thank you for updating the theme and for reaching us. The text quantity is translatable via loco translate. Have you synced the translations after update ?

Please confirm.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. Electro child is the child theme of electro theme. A child theme is required to maintain all your customisations to your theme without modifying the parent theme. In this way your customisations are preserved through updates.

Ref : https://codex.wordpress.org/Child_Themes#Why_use_a_Child_Theme.3F

You can translate the child theme and store all translations in “System” folder.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Hello there,

Thank you for your interest in our theme. The theme is a WooCommerce theme and supports all features of WooCommerce. WooCommerce does not have multiple currencies and countries by default. You will have to rely on third-party plugins to achieve that.

Hope this answers your question. Let us know if you have any other questions.

Thanks, Ibrahim

Hello there,

Thank you for your interest in our theme. The theme is a WooCommerce theme and supports all features of WooCommerce. Scaling your website to many users depends on various factors. The theme plays a very small role in determining the speed. Here is a faq on scaling : https://docs.woocommerce.com/document/woocommerce-scaling-faqs/

Regarding YITH WooCommerce Multi-vendor plugin, no the theme is not compatible with this plugin.

Hope this answers your question. Let us know if you have any other questions.

Thanks, Ibrahim

Hi Ibrahim, thanks for getting back to me, before i purchase though i want to understand the set up process of making it work with Dokan, is there any documentation on this?

Hello again,

Thank you for getting back. Please note Dokan is essentially a third-party plugin and we provide only compatibility code. For features and questions related to Dokan, you will have to contact the Dokan team as they are in a better position to answer the questios than us.

We’ve not made any videos for setting up Dokan with the theme. However there is a popular tutorial by a youtube blogger using our theme : https://www.youtube.com/watch?v=smBbZWwnW6o

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Hello Toni,

Yes, the theme is compatible with WordPress 4.9.7.

Thanks, Ibrahim

Hello there,

Thank you for your interest in our theme. To answer your questions :

1. Home pages have their own specific headers and all other pages have their own headers.

2. Headers of home pages are set via page options. Ref : https://docs.madrasthemes.com/electro/topics/set-up-pages/home-v1/home-v1-via-page-template/#general

3. For all other pages, the header is set via Electro > Header > Header Style. Ref : https://docs.madrasthemes.com/electro/topics/theme-options/header/#masthead-1

4. In our demos, we’ve set header v2 as our default header which will appear on all pages other than home pages.

5. Yes, you can have header v3 sticky with simple custom code.

Hope this answers your questions. Let us know if you have any other questions.

Thanks, Ibrahim

Hello there,

Thank you for your interest in our theme. The dropship plugin usually works independent of the theme. Though we not added any specific compatibility code for the plugin, it works seamlessly with our theme without any issues.

Hope this answers your question. Let us know if you have any other questions.

Thanks, Ibrahim

Hello there,

Thank you for reaching us. Please use this plugin to conditionally show/hide widgets : https://wordpress.org/plugins/widget-logic/

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Hello there,

Thank you for your interest in our theme. This is a WooCommerce theme only and does not have mobile app.

Hope this answers your question. Let us know if you have any other questions.

Thanks, Ibrahim

Hello there,

Thank you for reaching us. Can you please help me understand your question with a screenshot ?

Thanks, Ibrahim