1458 comments found.
How to translate this section? https://s33.postimg.cc/rfgbnco3j/Sin_t_tulo-2t.png
Hi,
Please go to Loco Translate > Theme > Claue to translate http://support.janstudio.net/forums/topic/theme-translation/
Best regards
The Instagram feed doesn’t work! We follow the steps that show in the documentation and in the Home Page doesn’t appear our Instagram feed like it’s showing in the DEMO. Could you help me please?
Hi,
Please follow this video https://www.youtube.com/watch?v=DAdDqnB-VGY.
If issue still there, please create new topic at our support forum http://support.janstudio.net/forums/forum/themes-support/claue/ with details of your issue, your site url and temporary admin account. Our team will check and help you solve.
Thanks
All fixed! Thank you so much!
i want to add a preloader to website before it completely loads up! just like with a header and logo and a pre loader below. how can i do that?
Hi
You just need enable preloader in Claue in theme options / General tab
I would like to have the button for the amount, the add to cart button and the heart for the wishlist in one line. Could you please help me.
Hi,
Could you please create new topic at our support forum http://support.janstudio.net/forums/forum/themes-support/claue/ with details of your issue, your site url and temporary admin account. Our team will check and help you solve your issue.
Best regards!
Hello,
Pre-sales question – Can you customize the theme for the two things I need absolutely -
1. Add to cart button on product list page. 2. smaller pop-up for the quick view window.
Is that supported within one time price or you will be charging extra for these two?
Hi,
Thank you for interested in our theme.
With small customize task we will help you do it free. For the task need more customize we will charge base on task.
Best regards
From the demo, I noticed that it says “RELATED PRODUCT” for the slider underneath product details. It also says “No More Item to Show”... These are grammatical errors, and from what I understand, the developers of the theme are not fluent in English. It should display “RELATED PRODUCTS” and “No More Items to Show”. These errors can decrease customer trust because it looks unprofessional, hence why I am hesitant about purchasing this theme.
Hi alchou,
Thank you for interested in our theme and your report.
We will update for our theme.
Thank again and have a nice day!
Hello how can I set metaslider at full width in the theme?
Hi,
Could you please create new topic at our support forum with details of your issue, your site url and temporary admin account. Our team will help you check this.
Thanks
pre sale question, can i display categories below every products in shop page? thanks
Hi,
Thank you for interested in our theme.
Yes, it can show product categories below product title on shop page with some lines of code.
We will help you do it free after you purchase.
Best regards
Hello, one pre-sale question aboout product filters in category. Can i show the filters using a standard dropdown menu instead of swatches? Thank you!
Hi
Thank you for interested in our theme. The answer is yes, you can change to dropdown instead of swatches
You can check drop-down select for filter by size on our demo at http://janstudio.net/claue/demo/shop/
Best regards
Hey there,
How do you add the main banner with the 2 buttons to the homepage as in the demo?
https://imgur.com/a/L5FRaiFThanks!
Hi,
We use custom HTML for this button.
Best regards
hello I want to buy your theme but could you tell me please if it will work with php 7.2.5?
Thanks
Hi,
Thank you for interested in our theme.
Yes, our theme work well with PHP 7.2 but we recommend use PHP 7.1 because some plugins still don’t work with PHP 7.2
Best regards
Hello, can you help me with google map? I add google map at my contact page but its not responsive. Can you check it, pls?
Hi,
Could you please create new topic at our support forum http://support.janstudio.net/forums/forum/themes-support/claue/ with details of your issue your site url and temporary admin account. Our team will check and help you solve the problem.
Best regards
Hi, I can´t get a full width image in home metaslider. I tried all combinations…
I would like a full width slide, but only get this… https://www.dropbox.com/s/e456wh6aqa4pc8t/Captura%20de%20pantalla%202018-06-23%2019.12.49.png?dl=0
Solved…
Hi,
I have a problem with FOLLOW US ON INSTAGRAM. My client crops her instagram photos by random sizes from her mobile. I want to show Instagram carrousel just in 320×320 but from random sizes the result is an irregular high.
You can see it here… https://www.dropbox.com/s/vkyqd1o7863hen3/Captura%20de%20pantalla%202018-06-23%2020.00.33.png?dl=0
Any idea…?
Hi,
Please add below code to Claue > Theme Option > General Layout > Custom CSS
Please add below code to Claue > Theme Option > General Layout > Custom CSS
.jas-sc-instagram .item img { max-width: inherit; width: auto; }
@media only screen and (min-width: 1280px) { .jas-sc-instagram .item img { height: 320px; } }
Best regards
Great !! You really deserve more 5 stars! Thanks a lot!!
Thank you for your kind words.
Could you please give us good review and 5 stars rating at https://themeforest.net/downloads.
Thank and have great Sunday!
You got it…
Thank you so much!!!
Hi, How I can hide the title over header top banner only…? I have tried it but I can´t find the code.
Solved in style.css… opacity: 0.0; in .page-head h1 { Is there another way to solve this?
Hi,
Please add below code
.page-head h1 {display: none;}
Best regards
Ohhh Yeahh !! Thank you so much !!
Hi,
Can I set the “Related products” functionality for showing the products of a sub-category instead of the products of the main category?
Thank you.
Hi,
Please copy file related.php in “plugins > woocommerce > templates > single-product” to “claue-child > woocommerce > single-product” add code at this https://gist.github.com/deadlyhifi/5b7115d79e610f125a3c
Best regards
Hi, Thank you.
I have tried to use the code but the module products related continue displaying the products of the main category.
Example: My main category is Sports and my subcategories are Soccer, Volley and Golf. I have 20 products. If I am in a Single Product Page as Soccer>T-Shirt Soccer page, the products related display products of Volley and Golf, but I need only display products of Soccer.
Please, could you copy the complete file to be able to try it again?
Best Regards
Hi,
I try some code but it can’t run and don’t have solution for this. Please remove file I suggested and use this plugin to manual choose related product https://wordpress.org/plugins/custom-related-products-for-woocommerce/
Best regards
Thank you. Have a nice day.
I’m getting this error: http://prntscr.com/jy4iad color swatch is not working
Hi,
Please try update theme and plugin to latest version. Let me know if isuse resolve or still there after update.
Besy regards
Hi, I downloaded latest copy of theme and started work on it all plugins are upto dated but still same issue can you resolve it basically we need same color and size option as shown in demo S M L and color pallets etc. I can give you administrative rights if you want it.
Could you please create new topic at our support forumhttp://support.janstudio.net/forums/forum/themes-support/claue/ with details of your issue, your site url and temporary admin account. Our team will check and help you solve the issue.
Yith Multi Vendor Plugin … does it now work with your theme??
Hi,
We don’t check with this plugin. It now our theme work well with WC Vendors, WooCommerce MarketPlace, Dokan
Best regards
Hello there, I have couple of questions.. My 1st question: I don’t see the “remember me check box” in customer login page but it works perfectly in admin login page. I tried couple of browsers but didn’t see the check box in any browser.. Thank You
Q2: when customers logout, the site redirect customer to the backend login not to the customer login. I searched for an answer but couldn’t find any..
Hi,
1. Could you please create new topic at our support forumhttp://support.janstudio.net/forums/forum/themes-support/claue/ with details of your issue, your site url and temporary admin account. Our team will check and help you solve the issue.
2. Please try to use this plugin https://wordpress.org/plugins/login-and-logout-redirect/
Best regards
Hi,
Why prices don´t show in Instagram shop with Snapppt ?? In your demo page either.
Thanks in advance
Hi,
I’m sorry the plugin Snapppt doesn’t support show price.
Best regards
Hi, It´s solved installing ‘Open Graph Protocol’ plugin in wordpress. I can see now product price but the currency not. Where I can add this meta field to Wordpress?
<meta property=”product:price:currency” content=”EUR ” />
You can see this FAQ in Snapppt: http://help.snapppt.com/faq-and-troubleshooting/why-is-my-product-data-showing-incorrectlyHi,
Please copy file header.php from claue to claue-child and add <meta> tag to header.php
Best regards
Hi, I have done a child theme, but not work. Currency no appear when clic in products on Instagram mode.
I have added these lines of code to a file header.php in child-claue as explains snapppt here… http://help.snapppt.com/faq-and-troubleshooting/why-is-my-product-data-showing-incorrectly but not work.
<meta property="og:type" content="product" />
<meta property="og:title" content="Sample title" />
<meta property="og:description" content="Sample description" />
<meta property="og:image" content="Link to product image" />
<meta property="og:url" content="URL of the product page" />
<meta property="product:price:amount" content="99.99" />
<meta property="product:price:currency" content="EUR " />
<meta property="og:availability" content="instock" />You can see here…. https://www.dropbox.com/s/nfgd3sv9r30wjp7/Captura%20de%20pantalla%202018-06-21%2011.37.22.png?dl=0
Hi,
Did you enable option “Show price” on Snapppt account setting?
Please try re-create hotpot pin to show price.
Best regards
Hi, ¡All fixed! I have added this lines in header.php in child-clause whitout this <meta property=”product:price:amount” content=”99.99” />
<meta property=”og:type” content=”product” /> <meta property=”og:title” content=”Sample title” /> <meta property=”og:description” content=”Sample description” /> <meta property=”og:image” content=”Link to product image” /> <meta property=”og:url” content=”URL of the product page” />
<meta property=”product:price:currency” content=”EUR ” /> <meta property=”og:availability” content=”instock” />
Now price and currency show good in Instagram shop. You can see here https://www.dropbox.com/s/vkk1mtgzgrgjgw1/Captura%20de%20pantalla%202018-06-22%2014.27.31.png?dl=0Thank you so much
Glad to hear you solved the issue. Feel free contact us again if you need more help.
Have a nice day!
