Hi, Look like our team sent you customized search dashboard search file as you wanted. This is not in core theme. I will suggest you to renew support license and contact our team on our support forum. It required to renew support according to Envato policy.

Hi there, yes Waqas created the code for us to add, but he said it would not be affected by updates – which it has been. I don’t see why we have to pay for support when something has gone wrong due to an update. Waqas assured me that the code would still work despite future updates but this isn’t the case. I’ve had issues with the site when updates have happened within your theme, and this is not good nor fair for people to have to pay for support when things happen that aren’t of their doing but the developers. I’m all for paying for support when I need help with something I have caused but I don’t think it’s fair when it is down to your own updates.

Also, Waqas said that the capability to search within the agent area by ref or address would become part of the core theme in the next update – which it seems to have not been. I really don’t think it’s fair then for us to have to pay for support again to get this sorted.

It were not bug my friend, it were customization to change how search work for your specific need and this kind of support even not include in paid support. You are setting wrong example here to get support without renew license and even support regarding customization, not bugs.

No, Waqas said that what we were asking for was to be included in the core theme and that the code that was given to us was to help us out. He also stated that the code would not be affected by future updates and it has been. I’m happy to pay for support when it’s fair but in this case why should I pay for something that I’ve not caused to break? Your updates caused it and so that’s not really fair is it? I’ve given you guys 5 stars and now I have a client who isn’t happy as their site seems to break every time there is an update. This then reflects bad on us, and so now I have to pay out of my own pocket to get your help?

Is it fair to get cutomization without even having support license? Renew support and our team will do this customization free of cost for you. Read this for fair support https://themeforest.net/page/item_support_policy

You did the customisation when we had support. So the code has broken since support ran out – and due to an update. And as the code was done within the child theme it should not be affected by updates, but it has been AND that is not right my friend.

We gave you extra favour and did customization for you and you are using that extra favour against us. You know customization is not even include in paid support but we did it for you. Now we cannot my friend, you have to renew support license. Envato not allow us to give support without valid support license. I hope you understand

I raised the issue of the search within the agent area back in January this year, we had support then. http://prntscr.com/k5kp9u You will see that Waqas agreed that this search would be added by the developers.

it were something new so he said “Will suggest team to add this too” i don’t know why team not added, there will be many reasons, may this change not required for other 9800 clients or they don’t want to change it. This will be reason he gave you extra favour and customized it only for you free. Normally in this case, client have to hire someone to make their specific changes/customizations. We have to see other clients too for change or new features.

I chased and chased about this http://prntscr.com/k5ku3v and about the half map sort – both of which I was told that would be added as part of the core theme – therefore it really shouldn’t be seen as a customisation when you plan to roll this out as a theme feature. I think you’re being out of order here making out you’ve done a customisation for me when really the search in the agent area should allow you to look for properties via ref or address. Searching by headings is just not practical, and Waqas agreed and said it would be added to the main core. He kindly gave me the code before this would be added to the core – but now the code does not work since an update. So, is that my fault? Why should I have to pay for support when the code you have given me while I did have paid support breaks since? I don’t think the Envato policy is very fair if I now have to extend support for something that I’ve not caused. This means I potentially have to pay for support forever, just in case your update causes code that you have given me, to break.

Check change log Houzez v1.6.0 Released on May 9, 2018 we added half map sort etc.
Envato policy is set by Envato and it is same for all. You can contact envato regarding their policy.

Yes you added the half map sort, eventually, which was great. So what about the agent search? And please can you answer my points above? I got the code from you guys while I had support. The code since an update does not work. So now I have to pay for support, to make the code that you gave me correct again when I was told it wouldn’t be affected on updates? Surely you can see my point here?

i have answered you many times above, please read carefully.

P.S I’m sure, like me, when people look at your theme and demo that they actually presume you can search within the agent area like you can on the front end. Only after purchasing your theme and our client actually adding lots of properties, did it come to light that the agent search is not as thorough as the main search. May I suggest asking your team why this has not been added? And if they had not planned to add it, then why wasn’t I told? Rather than leave me with the impression that it would be?

I have read carefully. You have not answered my points. 1) The code was given to me while I was on support 2) I was given the impression my request of the search in the agent area to include ref and address would be added to the main theme 3) the code given to me has stopped working since an update 4) While on support, it took from 18 Jan to 15 May this year to get a solution to this issue http://prntscr.com/k5l68c 5) Not once did Waqas explain that this would never be included in the main theme or that there was a risk that the code may not work after an update 6) why should I get my client to sign up for support just to ensure that whenever there is an update their website works? 7) the code supplied should continue to work after updates

To meet half way, I will suggest to my client to sign up for support of your theme for future issues. But in principle I think it is only fair for you guys to review the code given by Waqas so that it works and will continue to work when there are updates. Otherwise confidence in your theme will become negative by our client and this will impact on our business. We would therefore have to consider a different theme for estate agencies in future, which would be a shame.

In principle, we must not do free customization for you so cannot face this issue. we gave you huge extra favour which you are trying to use against us. We can offering you free customization in return of support license renew which is required by Envato. That is what we can do the maximum.

So are you telling me you will never include in the main theme, within the agent search, the capability to search by ref or addresses? I was never told it was a customisation as a favour! You are using that against me more like. And you’ve still not answered my point, that the code does not work since an update – despite being on a child theme. Why?

Actually, this is something that could have been happening much longer. It seems the popups work in Firefox, but not in Chrome.

I think I tracked down what is happening. Both iHomefinder and Houzez are using Bootstrap 3.XX. Somehow Houzez is conflicting with the implementation of BS Modals. I actually tested this by adding the plugin: Bootstrap Modals . And it began working again. A hack. Be great if you could give any clarification on this. Thanks.