407 comments found.
Imposible Acitvate the Theme….To perform the requested action, WordPress needs to access your web server. Please help me
Hello,
Please open a support ticket at this link https://themerex.ticksy.com. Our technicians will help you to resolve it.
Thanks!
Hi… tks but this link doesnt open
Hi,
As far as I can see, you have already submitted a ticket https://themerex.ticksy.com//ticket/1562887/. The solution was provided, please check it. Thanks!
Hi, how can I add items to the user menu at the top right? I only got NEW POST and SETTINGS. Thank you
Hi,
The theme includes two subitems by default. to implement some additional ones, the theme source files should be modified. If you would like to get a quote on a paid customization services, please let us know.
Pre-sale question. Can I see an example how the poll/survey data exports?
Hi,
Unfortunately, we do not have such an option since it a poll managed by Responsive Poll plugin.
Pre-Purchase query. Is there a login for the demo site? I need to check how the setup is presented to a logged in user. And I need to see how it reacts to XProfile fields and so on.
Hello,
Unfortunately, we do not have any option to check the backend before the purchase. The theme has a regular WordPress login page.
Nice theme! Would it be possible to change the main menu, so that submenu items do not expand to the right, but down? (similar to the menu on the documentation site (http://alliance.themerex.net/doc/)
Hi,
This change requires the customization of the theme files. Unfortunately, there is no option in the theme to switch the menu structure.
Thanks, that’s good to know!
You are welcome!
Bought this template about 2 weeks ago and couldn’t make it work so 1 weeks ago I paid themerex for the installation of it and they are still not able to fix the issue. No reply since 3 days ago. Let’s see what it happens.
Dear Morgan,
We apologize for the delay in our reply, we do not work on weekends https://prnt.sc/iztzdn.
Our support manager sorted out all the problems you faced. Please check your ticket with the reply https://themerex.ticksy.com/ticket/1519219.
Your patience with us is much appreciated!
Best regards,
After I upgraded your theme, the pages broke. meaning I the visual composer is not working and the site is showing the code [trx review]
Hi,
Please submit a support ticket for our support team at https://themerex.ticksy.com//. Thanks!
Hi, I had a reply but it didn’t fix the issue. I’ve created a new reply to the ticket, hope this doesn’t take a while to get the response.
Hi, Please reply in your ticket https://themerex.ticksy.com//ticket/1508755/. Our technicians will help you.
Hi, I bought the theme last week. I created a ticket to know how to install the theme and NO ANSWER. I couldn’t install the dummy data so I really don’t know what to do now as there is anyone from THEMEREX answering my tickets.
Hi, Our representative has already replied you in your ticket https://themerex.ticksy.com//ticket/1508755/
Hi, can different dashboards be set up where each has its own page with different stats and info for each created?
Hello, Unfortunately, such kind of function is not suggested in the theme. Alternatively, you may use a third party plugin to add an additional feature.
Hi, where can I translate “Countdown”? I would like to translate (Weeks, Days, Hours….) into other language? Thank you
Hi,
Please change the language in the admin panel of your WordPress CMS.
Hello.
Does this theme work with Ultimate Member and MyCred?
Hi,
We have never tested these plugins and can not guarantee its compatibility.
Logo isn’t showing on the page
I want to use a company intranet w/ logins. But also want to use for internet traffic without giving access to every vistor. is that possible to restrict who can register?
Hi,
To check the reason of the issue with the logo, please create a ticket for us at https://themerex.ticksy.com/.
We do not have a plugin for the access restriction which was tested with the theme. You may find any to get the needed option.
Hi,
We’re thinking about purchasing your product. Would you mind providing us with some information about the following questions?
Can the access the this particular theme be connected to a SSO set-up?
You mention in one of the earlier comments that you recommend another plug-in to manage restricted access. Do you mean that you would need this plug-in to arrange restricted log-ins or restricted access to certain portions of the intranet?
Can you add additional subcategories to the existing categories in ‘file storage’?
Thanks a lot,
Kind regards,
Hello,
Thank you for your interest in our theme! Unfortunately, there is no SSO set-up in the theme. For restricted access for the users you will need to install additional plugins, as by default WordPress engine doesn’t have such option. Yes, you can add more links in the File storage. Thank you.
Dear Emily,
One brief question about adding more links in the File Storage. Is it possible to insert more subcategories beneath these categories? In the demo ‘DEVELOPMENT’ ‘MARKETING’ etc. are shown, can we add another sublayer of categories to this area of the intranet?
So for example, DEVELOPMENT would subdivide into a new menu?
Thanks a lot,
Kind regards,
Hi,
To get more information about file storage, please check this article https://www.wpkube.com/enable-easy-file-storage-and-sharing-with-buddypress-using-the-buddydrive-plugin/.
Pre-sale question. Does this theme support multi-site?
Hi,
Normally there are no problems creating multisite.
Pre-sale question :
Hi,
Is it possible to have for example 5 users with login and password, and so 5 dashboards ? User A has dashboard A, user B has dashboard B, etc. ?
How can we do that ?
Thank you !
Hello,
Unfortunately, such kind of an option is not included in the theme. Alternatively, you may use any plugin which allows you to manage user permissions and general settings.
Regards,
EDUCATION/TRAININGS (Alliance Theme)
How can I applay for training? There is a price of the course but there is no option to buy any course.
Hello,
The theme does not suggest a selling option. If there is a need, you may install any plugin with the corresponding option, e.g. WooCommerce https://wordpress.org/plugins/woocommerce/.
Regards,
Hi, I have a premium event calendar plugin (Pro Event Calendar – https://codecanyon.net/item/wordpress-pro-event-calendar/2485867) and wondering if it will work in place of the event plugin that comes with the theme?
Hello,
Unfortunately we can not guaranty theme full compatibility with Pro version of the plugin.
okay, thank you!
are there any premium plugins that are used in the demo that must be purchased separately in order to get the site to look like the demo? Thanks!
Hello,
All the plugins are included into the package and you can use them with the limited license.
Thank you!
can users submit events in the front end here? Thanks!
Hello,
Unfortunately there is no such functionality in the theme.
