51 comments found.
Pre-sales question: Is there the option to have a “sticky” menu?
no dear. Thanks
Hi, I have purchased this theme and I assumed I would get Visual Composer along with the theme but when I am trying to use it, I keep being asked to activate and then buy a license. This also doesn’t let me activate my Revolution Slider. It keeps giving me a fatal error. Should I reinstall the theme or is there another way to solve this?
Kindly advise. Thanks
Hi, would you be so kind to contact our support team at http://themexriver.ticksy.com and they will assist you.
Hey, Demo not working at all.. i tried from utility tab & tried manually as well. nothing showed up , no pages. no posts , only couple of images just arrived. please fixed the issue
Hi,first of all apologize any inconvenience you are experiencing. Would you be so kind to submit a ticket at https://themexriver.ticksy.com/ and provide us your URL as well as wp admin access, we will check asap. Pls provide a bit more details, what exactly is happening. Thanks
i just posted the ticket there.. please response & do it ASAP. Thanks
still no reply here or not even on ticket.. what is going on guys ???
Please give ur ticket I’d.
still waiting for ur replay on my ticket
will you give me ur ticket id.
1451290
i think no need to you support this time, i have solved my problem by myself i dont know if i did the right thing or not but if you can have a look on my website to check the second language pages if it need to fix somethings or if you can give me any remarks or feedback thanks
this theme is supposed to support WPML right? how can i translate the projects and other stuff to another language
Hi, would you be so kind to contact our support team at http://themexriver.ticksy.com and they will assist you asap.
still waiting for ur replay on my ticket
Hi, I’ve only just got around to sorting out this site and I’ve tried to upload the theme but it just keeps asking me ‘do you really want to do this? TRY AGAIN’ I’ve made sure that there is enough space, upload options etc and I just cannot understand what the issue is. Can you give me any insight?
Thanks
Hi, got your ticket we will reply asap. Thanks
hi again the header image is the same in all pages how can i change this header to be different in each page ?
Hello! you have very poor technical support. I left a ticket two days ago, there is still no answer.
ticket number #1375421
Hi, thank you. We’ve got your message and replied.
.main-header .btn-outer{
position:absolute;
right:12px;
top:0px;
width:210px;
height:100%;
background:#fdc236;
}
how can i change the theme colors? should i play with style file or there is other way ?
Hi, would you be so kind to contact our support team at http://themexriver.ticksy.com and they will assist you asap.
thanks
Hello there, I just bought this theme. I am trying to install it and I get this error message: Unpacking the package… Installing the theme… The package could not be installed. The theme is missing the style.css stylesheet. Theme install failed.
Can you help me to understand what happen?
Please, forget it. I stoped having the error and I installed correctly. Thank you!
We are very happy to know that your problem has been solved.
can i change the colors?
Yes you can.
Hi there,
Great theme, thanks for that. I have a few questions though.
1) How can I translate the theme? I have multiple strings I want to translate. Normally I use Loco Translate (plugin) to translate a theme, but this theme only shows 6 strings that are not the ones that should be translated.
2) How can I fix the map on the contact page? I’ve inserted longitude and latitude in the options, however it doesn’t show.
3) Somehow the homepage just keeps loading for some reason. All other pages load within a second. Can you tell what’s wrong?
PS: I can’t show you a link here, but if you have a ticket system or whatsoever I can send you a link.
Thanks in advance!
Hi, First of all thanks for purchase our theme. Pleased open a ticket here . https://themexriver.ticksy.com/
Thanks for your quick reply! I’ll submit a ticket. Thank you.
Hello, I would like to know what plugin are you using for contact forms and google map before buying the theme. Thank you!
Hi Dear, contact form7 and google map managed from them option. Thanks
Hello, I have a big problem with this theme. I can’t install demo file. http://makoconsulting.com.pl/
please help me
Hello Dear, First of all thanks for purchase our theme. Please submit a ticket here https://themexriver.ticksy.com/. we will solve the problem.
sorry but I did this week ago. And u don’t answer 
I wrote to your Fb and still nothing 
I bought your them and it is useless for me
I have a license for this product, I have a problem with the product, when I go to the help page to submit a ticket, I’m being told my license code is invalid?!...
Hi, thank you very much for purchase.will you tell me what the problem you are facing for submit a ticket https://themexriver.ticksy.com/?
“WHOOPS, YOU MISSED SOMETHING …
Sorry, that purchase code doesn’t seem to be valid.”
But I am copying the purchase code direct from my license file.
Thanks,
Danny.
Hi Dear Danny, please apologize of any inconvenience you are experiencing. We have informed it to themeforest team they will solve this issue as soon as possible.
Thanks, Themexriver
Is there any other way I can get support in the mean time, my map on the contact page isnt working?
Thanks,
Danny
Hi, please send me a mail to wabidullahsharif@gmail.com. Thanks
I asked the same question as a pre-sales questions because I would be using the theme for a non construction purpose. Since my question is a pre-sales question I cannot open a ticket so please answer either here or in my earlier question. Thanks.
yes its easy to replace, you can replace from css
go to custom.css and place the code given below
.main-slider.style-one::after { background: rgba(0, 0, 0, 0) url(“place your image here”) repeat-x scroll center center; }
how can i quit o replace construction line graphic under slider? or i should force display none using css?
Hello, Thanks for your purchase our theme. pls can you open a ticket our forum https://themexriver.ticksy.com/ .
I love the theme – but is there no sticky menu?