2102 comments found.
How do I edit the page margin in the boxed layout? When I change this setting it puts space around the whole website, but I want to set a page margin so content in consistently spaced. On that note, is there no option to have full width backgrounds? I’ve tried everything, always has a right and left margin. Seems I can’t get margins where I want them, but have margins where I don’t want them.
Hello Avenuea2015,
I am sorry but can you please contact our support team and add link to your site and if possible give them access to the WordPress dashboard so they can check how you set the page.
Thanks in advance.
Kind Regards
My support has expired. If you look through my comments you’ll see I had the same issue almost 2 years ago. Still can’t figure it out.
Hello again,
Did you asked our support team when you had this problem?
I am sorry but we don’t do support via themeforest comments, please contact our support team and give them all the information you can about your problem, link to the page that has the problem and if possible access to your dashboard and they will see if there is something they can do.
Kind Regards
Google Maps Do Not Display : Oops Something Went Wrong Error
Hello Mfhands,
Did you update the theme and are using your own API key?
Kind Regards
Hi, I’m having a problem with version 3.4.7.
I try to install the required plugins and LayerSlider WP will not update because it requires a license. The installed version is 6.7.1 but it says the minimum required version is 6.7.6 and it will not let me update it.
Thanks!
Hello Python,
Go to Appearance > Install plugins, and just click update on the Layerslider.
If that doesn’t work, go to plugin, deactivate it and remove the Layerslider.
Then go to Appearance > Install plugins to install the newest version.
Kind Regards
That worked. Thank you!
Glad to have been able to help you!
Do not hesitate to re-contact us if you have any questions.
Kind Regards
is there a way to add a phone number and street address between the logo and menu bar?
Hello Scientistsofmedia, thanks for purchasing Thefox!
If you contact our support team they should be able to guide you how to do this!
Kind Regards
Updated to the newest version, and the STAFF, PARTNERS, and PORTFOLIO menus are all missing….... staff/partners carousel and everything is no where to be found.
Hello rmt3030, thanks for purchasing Thefox!
Make sure you have the “Thefox custom posts” plugin enabled, if not the custom posts and custom modules won’t show.
Do not hesitate to re-contact us if you have more questions!
Kind Regards
Hello, I have registered and activated the theme, but still on the top right corner of the website appears this message: “Please activate TheFox from the Theme Panel”
Please advise me what to do?
Thanks
Hello BlagoGjelevski, thanks for purchasing Thefox!
Make sure to clear the server and browser cache and the problem will be gone.
If not, you can contact us on our support forum under “License registration problem”
Have a nice day!
Kind Regards
Thank you so much. Cleared the cache and the problem is gone.
Hi BlagojGjelevski, Glad We can help.
Have a good day!
Regards,
Tam
does your theme use “bloginfo(‘template_directory’)” ? this is necessary if you want to use the free cookieless domain.
Hello Robertburke807, thanks for contacting us!
No we use “get_template_directory_uri(‘template_directory’)” which is absolutely the same.
We also recommend our newest theme Cesis which has be coded recently with the most recent new functions included by WordPress.
Do not hesitate to contact us if you have more questions.
Kind Regards
so how to use “get_template_directory_uri(‘template_directory’)” for free cookieless domain?
http://www.xpertdeveloper.com/2011/07/wordpress-cookie-free-domainHello Robert,
First this post is from 2011, so it is old information.
Our theme load all the file using the get_template_directory_uri function so unless you want to add additional files to load you don’t need to worry about anything.
Do not hesitate to re-contact us if needed!
Kind Regards
The icon shows black. http://prntscr.com/k3lxhb – how to change to white ?
Hello Qubesys,
Please contact our support team so they can check and help you!
Thanks in advance,
Kind Regards
My support shows expired. Can I expect an answer simply ?
Hello Qubesys,
The thing is this is not in the theme by default, it seems to be some custom modification you made so we don’t have a simple answer.
Also this is what our support team is paid for, to make the support for customers.
I hope you can understand.
Kind Regards
Its the theme – font awesome I have used. You can see top 2 icons shows fine. but this one shows black.
Hello again,
The two other field are from the theme but the third one you are using is not.
I am sorry but if you need support you will need to renew it like other customers, we don’t make exception as it would be unfair.
I hope you can understand
Kind Regards
Utterly unimpressed with Tranmautritam for the latest update.
It forced a front end, site-wide block until the theme was registered in the back end. The entire website was inaccessible on the front end until the purchase code was entered in the back end. For a theme bought over two years ago. This is totally unprofessional on Tranmautritam’s part.
We see you are promoting illustrations and new WP themes on twitter: https://themeforest.net/item/cesis-responsive-multipurpose-wordpress-theme/21736436?ref=tranmautritam
Does this mean there is less focus on The Fox theme and the cusotmers who have already paid you for it? Where is the customer service in that? There was no update at all that you were going to impose a theme register requirement like that.
We have one license, for one client website. Your unprofessionalism has reflected now on us and it is absolutely unacceptable.
Unless you, Tranmautritam, can explain what you will do to prevent ridiculous changes like this that effect the front end of a website for a theme people have paid for in good will, we will have to change this theme.
What are you going to do about this going forward?
Hello David,
We had to add a license registration because a lot of people were not respecting the license rules and a lot of site were giving free version of our theme.
If you have the purchased the theme then you should be able to register the license and won’t have any problems, except the first time you do the update.
We are in fact updating both theme Thefox and Cesis and have included this system in both theme to prevent piracy.
The next change that are in coming for Thefox is a new thumbnail generation function that will increase loading speed and increase the server performance.
But we have no intention to remove the license verification for all the reasons above.
If you have any problem with license registration or have any questions you can contact our support team, we have a special category for license registration.
Kind Regards
So you decided to impose a block on every user’s website without any warning? That is completely disrepectful to the people who have paid for your product and used it in line with the rules.
Why didn’t you send an email out to all customers informing us of this so we could make necessary changes ahead of time?
We have many clients, one of which we used your theme for. Your unprofessionalism has cost us reputation and I just cannot trust that you, Tranmautritam, won’t continue to do something similarly unnanounced with The Fox theme.
We clearly don’t have a problem with the license registration, we have a problem with an author imposing a change to a product like this that effects a public facing entity. How you thought this was a good idea to do this to your exsiting customers is absolutely absurd….you closed down our client’s entire website front end!
It’s so unprofessional and frankly looks as though you care more about getting as many sales in rather than making a product that people can trust in the long term.
Regards
Hello David,
We noted it in the Changelog that we were doing change to the license registration system.
Also we don’t have the emails of our customers so can’t send global message / mail to make such announce.
If you updated the theme and activated the license then you won’t have any problems.
This doesn’t affect anything for our customers except for those who used one license on multiple domains.
If you have more questions or any problem with the license registration please contact us on our support forum.
Thanks in advance!
Kind Regards
How can you possibly think noting something in the Changelog that completely shuts down a user’s website until they enter a registration code as sufficient?
Because it isn’t at all.
So for every user of any Tranmautritam product, take note, Tranmautritam will make huge changes and only note them in the Changelog.
And what’s even more unbeliveable….you’re lying to us right in this thread! Email just received from Tranmautritam about a different WP theme:
“Best Regards,
Tam from tranmautritam team.
You’ll get updates from this creator in the future. Unsubscribe.
Gumroad, 225 Valencia St, San Francisco, CA”
And yet you say in this very thread “Also we don’t have the emails of our customers so can’t send global message / mail to make such announce.”
You just can’t be bothered to support your existing products, and it is an absolute joke Tranmautritam, we have no other option than to make a complaint to Envato.
Regards
Hello David,
If you have post one ticket on our support forum or have registered to have more information about our next products then we may have your email but we have no way to contact all our “customers”.
Those mail are marketing mail sent to everyone who registered to our forms or are concerned about the themes but it is not the customers lists.
If you contact Envato they will tell you that we don’t have the customers email and don’t have a way to contact them.
The only thing we can do when we make an update is :
1. Notify user that there has been a new update ( but we can’t make any notes about what have been done ).
2. Add change log and hopefully hope that the customers will take a look before updating, same for the plugins.
The only persons upset about this update currently are people that used our theme on multiple sites but using only one license.
If you updated the theme, then yes it will ask for the license but it only does it once, after this everything works like before, in fact even better.
Please contact Envato if you are not able to “Trust” us about the notifications but you won’t probably not get a better reply.
Again sorry if the update caused you problems but if you have now activated the theme you won’t have any problem in the future.
Kind Regards
Well that’s not true either is it Tam. The only people upset about your ridiculous update aren’t just those using it for multiple websites, it’s also people like us who have used it for one website. And then had the ENTIRE FRONT END shut down by yourself.
That is what our complaint to Envato is about, it is entirely unprofessional to behave in that way and release products in this manner. There is no place for that tactic on Envato or anywhere else for that matter.
It’s more than not just trusting you, one author. Its about making sure this sort of behaviour does not happen again. At the very minimum an author should not have the power to effect the front end of a product a customer has paid you money for.
Believe me, we will not drop this. You’ll be hearing further on this.
Regards.
Hello again,
I see, but like I said previously if you have now activated the theme you won’t have any problem in the future.
Also the theme doesn’t update automatically so if you made the update you should have been able to unlock the theme right away.
We don’t have the power to lock the website and force update on you.
Though we agree that Envato should let the author a way to be able to reach existing customers to let them know about major change or warning about plugins / theme update.
Kind Regards
I am a big fan of this template and already used it for 3 clients and counting. What I can’t seem to find is the option to open menu-item in a new window. How can I fix this?
Hello Above2nd, thanks for using our theme!
When you are editing your menu ( Appearance > Menu ), click Screen options in the top right of the screen, then check the “Link Target” box.
This should do the trick!
If you need more help, please contact our support forum.
Have a nice day!
Kind Regards
Hi, thefox its simply amazing!!! i have a question, on php code “editor” on portfolio releated proyects, can i put random by the main category and not the latest ones?
This code:
“[portfolio port_type=”port_type_3” overlay=”rd_hover_goliath” desc_title=”’.$mc_heading_color.’” desc_cat=”’.$mc_text_color.’” overlay_color=”’.$mc_bg_color.’” port_thumbnail=”thumbnail_type_1” port_layout=”4 columns” category=”’.$main_cat.’” tags=”all” port_start=”8” filter_type=”” port_navigation=”“]’);”
please help me!!! 
Hello Cxrlozz, thanks for purchasing Thefox!
I am sorry but could you please contact our support team they should be able to guide you how to do this.
Kind Regards!
How to remove blank column in pricing table ?
http://prntscr.com/k2e6v5I dont see any delete column icon. What to do ?
Hello Qubesys, please make sure you are using the latest version of the theme and try to clear the cache.
If you still have the problem, please contact our support team.
Kind Regards
I guess I have done changes to the theme. How do I copy to child theme ? Do you have child theme package inside the zip ?
Hello again,
If you download our theme files from themeforest you will get the child theme zip file, you can install it then move the change to the child theme.
If you need more help, please contact our support team.
Kind Regards
My support for this item has expired but I think demo install is the part of this theme. So, please, can you help me – how I can install Features Ine template?
Hello Soccerfan,
You can do it from Thefox > Demo importer.
You can also check our theme documentation.
If you need more help, please contact our support team.
Kind Regards
I don’t have account at this workplace, but I have account at slack.com
My bad, the correct link was This one.
If you need support, I am sorry but you will need to re new it.
Kind Regards
I have only question about import one of the demo site. I think this is part of the package, answer me if it is not so
Hello again,
Like we said in our first reply :
You can do it from Thefox > Demo importer.
You can also check our theme documentation where we explain how to do the demo import, you have also the documentation included in the big package you can download from themeforest that contains all the file.
If after this you still need help, please contact our support.
Kind Regards
ok, but I have not found Features One theme anywhere in the import. And after import Classic Demo there are no pages with that name. Can you help me?
Hello again,
I am sorry but I am not sure to understand what you mean?
What page exactly are you trying to import?
Kind Regards
Hello Soccerfan,
Please create a ticket under pre-sale questions and our team should be able to guide you how to import this page.
Thanks in advance.
Kind Regards
Hello sir,
Can I use a single license for 2 3 (my personal) website once I get the theme? If the known costs are expensive and you have to buy separately, it is very difficult to get this theme.
Hello Safakocamanoglu, thanks for contacting us!
Unfortunately it is not possible, if you want to make 2 or 3 website you will need to buy 2 or 3 licenses.
It works the same for all the theme sold on Themeforest.
Do not hesitate to re-contact us if you have other questions.
Kind Regards
I bought this theme a little while ago and recently updated and used it for another website – The comment section at the bottom doesn’t seem go – Ive’ turned off comments in the general settings.. There’s nothing to disable it in the fox theme settings nor on the page edit setting? Where and how do i disable it?!
Hello Zorbdesigns,
Even if you turn off comments in the general settings if the page have comments section enable it will show up.
To disable the comment for the page, go edit the page and :
- click on \”Screen options\” ( top right of the screen )
- check the \”Discussion\” checkbox
- scroll down until you see the discussion options and un-check allow comment.
If you want to do this for all pages please check this video : Video link
Please check the video
Brilliant – Thanks for the prompt reply – So used to having the option right there that it didn’t occur to me to look there. Thanks again.
You’re welcome!
Glad to have been able to help you!
Have a nice day!
Kind Regards
Hi. Upgrated theme but register not working “Something wrong. Could you try register the purchase code later.” I never used the code anywhere else. Maybe this is why custom heading does not work. I just don’t want to buy again for these two problems. I can send mail if you want https://ibb.co/ejAvZo AND https://ibb.co/bLayLT
Hello Foxmuld3r,
Thanks for contacting, We’re sorry to hear that you get a trouble with register license code. To solve it, could you please create a Support Ticket on our support forum: https://tranmautritam.ticksy.com
If you support is expired, please create Pre-Sale ticket (private), you could give us your domain name, your purchase code. We will take a look and help you solve the issue asap.
Have a good day!
Best Regards,
Tam
Can someone explain the licensing vs support for this theme? I do understand that a separate license is needed for each website on which one would like to use this theme. But how about the support? Suppose I have 10 websites on which I want to use this theme. I know I have to purchase 10 separate licenses of the theme and register each one. However, must I renew support on each license in order to get any updates that become available? Or are updates always available once you purchase a license?
Hello Bizzuka, thanks for purchasing our theme!
Regarding the license and support, if you have registered “site 1” with “license 1” and you want support for it but “license 1” support is expired, you would need to renew the “license 1” support, even if your “license 2” support is active, it is only active for the “site 2” ( site using license 2 ).
This is how support work on Envato but we don’t really bother to check which license support you are using when you are contacting us on our support forum 
For the theme update, you don’t even need support to be able to access the update, you can download the latest version of the theme anytime if you have purchased it, support status doesn’t matter.
I hope it answer your questions.
If you have more questions you can contact our support forum and they will give you more detailed information.
Kind Regards
I’ve spent 2 days trying to figure out why my home page is not updating. This has been very stressful and could use any help please.
I have tried updating some things on my home page, but I cannot see them even after publishing the updates. I don’t know what else to do at this point.
Hello Brandon, Did you tried to disable the custom plugins you are using?
If you are not using any custom plugins then make sure you are using the latest version of Wordpress and the latest version of our theme.
If you still have problems after this, then please contact our support Team: https://tranmautritam.ticksy.com
Kind Regards,
Tam
Hi! I would just like to ask on how I can force the desktop menu to be shown on the ipad pro portrait mode?
Or a better question would be is, do you guys support the apple devices on the media queries? If yes, why does the tablet mode appear on the ipad pro when on portrait, even though the resolution is big enough for the desktop mode?
Hello Visaone,
If you change the media-queries_wide.css you can adjust the menu breakpoint.
We support default, desktop, tablet and phone resolution.
You can check the media queries files for more information or contact our support forum.
Kind Regards!
Apologies, found the culprit. we forgot we had overridden the media queries in UberMenu. Thank you so much for the help and reply. We’ve been using your theme for years now. Love your products.
Hi Visaone,
No problem, we are glad to hear that you have been able to fix the problem! Thanks a lot for using our products!
Do not hesitate to recontact us if you have other questions.
Have a nice week!
Kind Regards.
Hey guys, I am using your theme on a different domain now. However, I do not have access to the old WP to deregister (database and files are deleted). Is there a way to de-register so I can register the license on the new domain again? Thanks!
Hello Hoodvisions,
If you are ok with having all the settings from the old website to be removed then what you can do is enter you license code in the new website, click saves changes, then click de-register code.
This should do the trick.
If not, please contact us on our support forum with the purchase code you want to deregister and our team will do it manually.
Kind Regards
Ah okay, but this won’t delete any settings etc. in the NEW website, right?
Okay I tried it as you suggested: enter code, save settings, click de-register, then enter code again, click register. It still says it has been registered already. I don’t think I can access your support forum as I purchased the theme long time ago and don’t have any support anymore.
