679 comments found.
Hi do I further need a customer management system? Or is it included?
Hi
It includes… So you do not need to use any other plugins
How can I find it?
In the backend, you can find the users tab
Dear Kutethemes,
your support website is down since this 12hours--> error code No input file specified.
OK, we are moving the server. It should be OK now. Thanks!
Please do not submit too many new posts, just reply under one post, we will reply to you. Thanks!
Hi,
We have just updated the version 1.8.x. You can download and update for your site. If you have any comments or need some help, just send me an email to kutethemes@gmail.com. Thanks!
Dear Kutethemes,
on version 1.8.x there is AGAIN category pages issue.
Check this screenshoot —> https://imgur.com/a/J5jymwG
Hi,
It has been updated. You can download. Next times, if you want to support for version 1.x.x you need to renew and submit tickets. We do not support here.
Hope that you understand Jim
hi
many problems jscript with your theme
1. don’t notification or add to cart or error field in checkoutpage 2. in vertical menu flaticon shirt man and shoes not avaible 3 can’t choose a image instead of icon. click to add image do nothing 4. error message don’t display 5. in header 3, how to display only the firstname of client
thanks
Hi,
We do not support here. Please submit a ticket. Thanks!
Hi,
We have updated for the theme. You can download and update for your site.
if there is any issues, pls reply to me via email: kutethemes@gmail.com. We will update the theme. We do not support here.
Thanks!
About your question: “how to display only the firstname of client” => which page did you mean? Thanks!
thanks. In the top of right. display first-name et not display_name.
also, Where is the relate category template. i want to change someting to display only categorie without children.
Hi,
About the displaying name. It is the default. Could you take one screenshot?. About the second question, it is not clear too. Thanks!
other question also see the picture. how to make the mobile have the title and price above the main image. because, when a product has variations and changes the visual, we do not see the change because the image is too high compared to the fields of choice of variations.
Hi,
OK let me check. We do not often support for customizing but to customize anything, pls use the childtheme. Thanks
You can customize here:
/public_html/wp-content/themes/kuteshop/framework/includes/woo-functions.php and edit the functions kuteshop_carousel_products()
If you want to edit with templates, you can “comment” this and it will show the customized template http://prntscr.com/k7rtt2great. and what about for mobile. it’s no sense if user can’t view the variation picture he want buy and must scroll up
OK, let me think and update it.
Hi,
We have updated the theme, pls download and update for your site. If you have any comments, pls send us some screenshots to kutethemes@gmail.com.
Many thanks for your patience!
Download. but I do not see any change for the mobile.
cordially
So sorry, my coder is still working for mobile. We will update it today or tomorrow.
Hi,
I have just updated the demo. Could you check it again? Thanks!
I just tested your demo. I do not understand why, the product information appears in slide. because how does a customer make to see the declination (model of the t-shirt) for example bought? the swatch image and precisely there to allow to get an idea of the color or model of the product. I just want to put the text and the price above the image in mobile mode. I can do it manually if you give me the lines to change on the theme. if not every change of variation, the client must scroll up to see the variation.
Hi,
We have updated the theme and it allows to configure more plexible. You can select either displaying as default/b4 or displyaing in slide as our current demos. It is more friendly on mobile. It is like the way that mobile apps often do.
You can use the childtheme to customize follow your idea or editing the source code.
This is my suggestion:
@media (max-width: 767px){ .entry-summary .product_title { position: absolute; top: 0; } body.single-product .product { padding-top: 25px; } }
I’ve just renew support. I hope you would help me fixing your theme issue now.
Hi,
We will update next week. Today is the weekend day. Thanks!
Please do not submit too many new posts, just reply under one post, we will reply to you. Thanks!
Hi,
We have just updated the version 1.8.x. You can download and update for your site. If you have any comments or need some help, just send me an email to kutethemes@gmail.com. Thanks!
Dear Kutethemes,
on version 1.8.x there is AGAIN category pages issue.
Check this screenshoot —> https://imgur.com/a/J5jymwG
Just reply under one post. You seems to be spamming me
asc
Pls do not submit too many new posts. Just reply under one post, I will reply to you. Thanks!
Ok kutethemes, i will reply only under one post, but you have to update and fix your theme 
I’v seen you have released a new 3.x version, but no fix for 1.7.9. Why that? You replied “next week” to my previous post about 2 weeks ago.
I’ don’t like version 3.x, i’ don’t have time to change theme or money to hire someone to accomplish that .Moreover this version has a huge issue with add to cart, as you can see yourself in your demo theme and as other costumers said on this comments page.
We have an ITALIAN store, so we need to be GDPR compliance. We can’t if you don’t fix version 1.7 to run with woo 3.4.x!
Those are version 1.7.9 issues running woo 3.4.x.
1) templates outdated: kutetheme/woocommerce/content-product.php kutetheme/woocommerce/content-single-product.php kutetheme/woocommerce/global/quantity-input.php
2) category pages issue
It’s same issue i’ve reported 4 months ago, given as fixed by you, but it’s not. On category pages the items are not correctly aligned, and this
“desktop-columns-4 tablet-columns-2 mobile-columns-1”> desktop-columns-4 tablet-columns-2 mobile-columns-1”
Appears on the page. Check here: https://imgur.com/a/m3Gfcgr
Pratically, your 1.x theme version is unusable from woo 3.3. to last!
I really like your 1.x theme version. Please, help us
Tell me if we have to renew support to gain help from you.
Sorry, this is another issue
3) New badge doesn’t run anymore!
The new badges are not showed for new products, even if “newness days” is set to 140
i m still wating for your reply
Hi
We are doing the update on localhost for version 1.x.x anf will send you the updated package soon.
You did not use the latest version. So it can take more time a bit for us to update the old version.
Be patient pls.
Thanks!
Hi,
We have just updated the version 1.8.x. You can download and update for your site. If you have any comments or need some help, just send me an email to kutethemes@gmail.com. Thanks!
Dear Kutethemes,
on version 1.8.x there is AGAIN category pages issue.
Check this screenshoot —> https://imgur.com/a/J5jymwG
Just reply under one post. You seems to be spamming me
Dear Costumer Support,
After updating to lastest version, ”new” badge on products disappears. On theme options, “Number of days newness” is set to 140 days.
Thank you for your help!
Hi,
We do not support here. Please submit a ticket. Thanks
My support time is expired, but this is theme bug, not caused by any costumization. Are you going to fix this in next 1.x.x theme version?
You should update it to the lastest version of theme.
I’ve updated to 1.7.8, which is last 1.x.x theme version
Pls update the theme to 3.x
Sorry dude, i don’t like 3.x. It’ s not functional for me, it need to be heavily costumize to make my website looks like now, and i don’t have time to do that, or money to hire someone.
I simply want to use the theme i’ve purchased ( 1.x.x. )without any issue. Can you do that?
Can you reply me, please?
Hi,
Our supporter will check and make an update soon.
Thanks,
Pls, i really need to know how long do you think this will take
OK, we will update this week. Thanks for your patience
Please do not submit too many new posts, just reply under one post, we will reply to you. Thanks!
Hi,
We have just updated the version 1.8.x. You can download and update for your site. If you have any comments or need some help, just send me an email to kutethemes@gmail.com. Thanks!
Dear Kutethemes,
on version 1.8.x there is AGAIN category pages issue.
Check this screenshoot —> https://imgur.com/a/J5jymwG
Just reply under one post. You seems to be spamming me
Dear Costumer Support,
I’ve just updated woo to 3.4.2 and your theme to 1.7.9 (i’ve updated child theme too) and there are many templates outdated:
kutetheme/woocommerce/content-product.php versione 3.0.0 è obsoleta. La versione attuale è 3.4.0, kutetheme/woocommerce/content-single-product.php versione 3.0.0 è obsoleta. La versione attuale è 3.4.0, kutetheme/woocommerce/global/quantity-input.php versione 3.3.0 è obsoleta. La versione attuale è 3.4.0,
Can you fix it please? https://imgur.com/a/QzDJ3M4Hi,
Pls do not submit too many new posts. Just reply under one post, we will reply to you. Thanks!
Hi,
We have just updated the version 1.8.x. You can download and update for your site. If you have any comments or need some help, just send me an email to kutethemes@gmail.com. Thanks!
Dear Kutethemes,
on version 1.8.x there is AGAIN category pages issue.
Check this screenshoot —> https://imgur.com/a/J5jymwG
Just reply under one post. You seems to be spamming me
this is very shameful, that I have opened a ticket from last 5 hours and you guys are not even supporting me. I have opened two tickets and no response from you. I am stuck i have to launch my site and just because of your poor support i am not able to launch it. on every single step i am getting error and facing problems. do you mind tell me why ?
Hi,
It’s mid-night here when you submit a ticket. So we could not support for you in that time. We are checking your ticket and will reply to you asap. Pls follow it.
Thanks for your patience!
Hi there, i have purchased this theme, and i am facing hell issues. first is about the plugin revolution slider, whenever i try to install that plugin my website got stuck, i tried three different hostings and getting the same issue. also, please let me know from where did i put the license in my website? i am not getting an option, let me know asap pls.
Hi,
Many thanks for your order!
Please use the purchase code to register with our support system: https://support.kutethemes.net/sign-up
After that: please submit a ticket there and remember to send us the admin login + a FTP account (If possible). Our supporters will guide for you.
Many thanks for your patience! Best regards Jim
this is very shameful, that I have opened a ticket from last 5 hours and you guys are not even supporting me. I have opened two tickets and no response from you. I am stuck i have to launch my site and just because of your poor support i am not able to launch it. on every single step i am getting error and facing problems. do you mind tell me why ?
this is very shameful, that I have opened a ticket from last 5 hours and you guys are not even supporting me. I have opened two tickets and no response from you. I am stuck i have to launch my site and just because of your poor support i am not able to launch it. on every single step i am getting error and facing problems. do you mind tell me why ?
Hi,
Please do not submit too many new posts. Just reply under one post, we will reply to you. You are spamming me 
Many Apologies. I am waiting for your support.
OK, pls follow the ticket. Thanks!
hello. thanks for your best theme. the Kuteshop Toolkit plugin is not compatible with visual composer plugin .because i defined a shop manger role in wordpress and when i post a product in that role and i want place a picture in it T the picture could not be load. and when i deactive the visual composer plugin or Kuteshop Toolkit plugin , the shop manager can place picture in description of priduct. please help me.
You have not bought our theme yet. You should buy it b4 using and can download the latest and official package from themeforest. Thanks!
Hello. Does Visual Composer 5.5.1 and woo 3.4.3 support?
Hi,
OK, our theme supports that versions. Do not worry.
Thanks for your interest! Jim
Dear Costumer Support,
I’ve just updated woo to 3.4.2 and your theme to 1.7.9 (i’ve updated child theme too) and there are many templates outdated:
kutetheme/woocommerce/content-product.php versione 3.0.0 è obsoleta. La versione attuale è 3.4.0, kutetheme/woocommerce/content-single-product.php versione 3.0.0 è obsoleta. La versione attuale è 3.4.0, kutetheme/woocommerce/global/quantity-input.php versione 3.3.0 è obsoleta. La versione attuale è 3.4.0,
Can you fix it please?
https://imgur.com/a/QzDJ3M4Hi,
We will update the main theme, then you can update for your childtheme. Regards
How long will it take to update main theme?
We need this to be GDPR compliance
Thanks
HI,
We will update it next week.
Thanks for your comment!
So, we are waiting for template fix: how many time this fix will take?
Please do not submit too many new posts, just reply under one post, we will reply to you. Thanks!
Hi,
We have just updated the version 1.8.x. You can download and update for your site. If you have any comments or need some help, just send me an email to kutethemes@gmail.com. Thanks!
Dear Kutethemes,
on version 1.8.x there is AGAIN category pages issue.
Check this screenshoot —> https://imgur.com/a/J5jymwG
Hi. Nice theme! I am trying to have the vertical menu off on a particular page and i have turned it off in the page settings in the backend. It still remains open. Any way i could turn this off based on the page?
OK, Let me update it. Thanks!
Thanks. When do you expect to do this?
Hi, i m looking for something like this https://prnt.sc/jt8c67 please check and how can i do this please.. if its because of any plugin so please suggest me any good plugin and way
thanks
OK, let me discuss with my team to see: which plugin can response your requirement. Regards! Jim
okay i m waiting
Hi,
There are some quick buy plugins that are developed by other authors. Please search and find one of the best…and matches with your requirements.
Regards Jim
can you please suggest me some plugin actually i could not find plugins yet i will be really thank ful to you
I am not sure. Bcos you sent one screenshot only. Please check this: https://wordpress.org/plugins/woocommerce-quick-buy/ but perhaps, you need to customize it too.
Good luck!
Thanks for your help i m sending you here link https://oshi.pk/sporting-dude-open-face-helmet-by-studds-matte-black you can check every product page here is right sidebar quick buy form to order direct
please help me in this and send me any good plugin that matche
Hi,
Be difficult to find out a plugin that is exactly like that. You should hire one freelancer to customize or build a module like that.
Hi Kutethemes,
Help me to show products color and size like demo https://kuteshop.kutethemes.net/product/colorful-long-dresses/
My Website is https://www.lalbug.com/
Eagerly awaiting for reply
Hi,
Many thanks for your order!
We do not support here.
Please use the purchase code to register with our support system: http://support.kutethemes.net/sign-up
After that: please submit a ticket there. Our supporters will guide for you.
Many thanks for your patience! Best regards Jim
Thanks,
I’m not interested to renew support. Just send me guide line
Pls check the online document
Pls send me guide link to change products color and size like demo https://kuteshop.kutethemes.net/product/colorful-long-dresses/
Hi,
Please check tis guide link: http://help.kutethemes.net/docs/kuteshop-3-0/customizations/custom-product-attribute/
Thanks for your patience!
Hello , this theme very slow !!!.I have a shard hosting
You have not bought our theme yet
Did you check my demos? The speed of site depends on many things not only the theme
You should to buy the theme then download the official + latest package
Yes, on our host, there are many demos/sites. it can be a reason…
bug:
the current version 3.x for download can’t redirect to cart page after add to cart in the woocommerce setting.
the add to cart button is too slow, loading a few seconds on the demo site,
could you please update, many thanks
OK, let me check and update for the theme.
P/s: pls do not submit too many new posts, just reply under one post. We will support for you. Thanks!
Hi,
It was cache. It should be OK now. Pls recheck!
it was not cache, really a bug issue. please check other woocommerce themes to compare the issue.
- no notification shows after click add to cart button - very slow when click add to cart button - can’t redirect to cart page after add to cart (setting in woocommerce)
Hi,
I would like to check directly on your site. Pls send me your site’s domain name to my email: kutethemes@gmail.com. Thanks!
Hi,
We have just update the theme. Please recheck it and tell me if you meet any other issues.
Many thanks for your great comment! Cheers
the current version can’t redirect to checkout/cart page after add to cart.
the add to cart button is too slow.. in the demo site, could you please update.
OK, let double check the theme and update for it. Thanks for your comment
It was cache. It should be OK now. Pls recheck!
Hi,
We updated the theme, did you download it and update for your site? If there is any issues, pls submit a ticket. We will support for you. We do not support here. Hope that you understand.
Thanks
Hi,
We have updated the theme, pls download and update for your site. If you have any comments, pls send us some screenshots to kutethemes@gmail.com.
Many thanks for your patience!
Hello, My site was down and very slow and this error appeared: Gateway Timeout The gateway did not receive a timely response from the upstream server or application. Did this happen due to of the theme requirements for php variables? What’s the solution? this is link site : https://utradeksa.com/utrade
Hi,
Many thanks for your order!
Please use the purchase code to register with our support system: http://support.kutethemes.net/sign-up
After that: please submit a ticket there. Our supporters will guide for you.
Many thanks for your patience!
Hi i sent you in support system , i need a solution of the issue Thanks
Hi Sami,
Our supporter will check your ticket soon.
Thanks,
They respond too late and this is very annoying, i have a lot of problems with this theme , i need a true solutions .
Please follow the ticket. We do not support here. Hope that you understand! Thanks!
...
Hi,
Pls do not submit too many new post. Just reply under one post, we will reply to you.
Thanks
