Discussion on Flatsome | Multi-Purpose Responsive WooCommerce Theme

Discussion on Flatsome | Multi-Purpose Responsive WooCommerce Theme

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Hello,

A mobile version of my website shows a black screen until I scroll down. Unless I make a section with a sticky ON then the black screen is gone, but the sticky section on a mobile version does not work properly. It was not like that in the past. What to do?

Hi there, sorry for the trouble.

Please send a link to your site via support and we’ll look into it.

dear flatsome team,

My team want to ask, how to make menu to the center?? I mean if we put logo in the left and menu should be beside logo, but for now menu is not in the center, we want the menu to become center..

Thanks for your help.

Regards,

Infodigi

Hello Infodigi,

Unfortunately there is no preset that allows for the menu to be centered. The only possible route is placing the menu element in the header bottom area.

I have upgraded the theme, still latest WPBakery Page Builder(visual composer) will crash if I use “insert link for a button”, the edit page will go to my xxx.com/wp-admin/edit.php page, I have almost disabled all other plugins, any suggestions? thanks

How do I prevent the flashing of unstyled text? I am using WP Rocket, Autoptimize, Cloudflare, and SG Optimizer. My page speed is 1.1 second, but when it loads the site, it keeps flashing the text in san-serif and then goes to Open Sans Condensed. I have tried disabling the caching and disabling lazy loading of Google Fonts in Flatsome Options and in Autoptimize and WP Rocket. Please help.

Hi there,

We are having issues with our site with Variable Products.

The Variable Product’s variation still shows up though the stock quantity is set to 0.

We have selected Manage Stock option and the quantity is set to 0, but customers can still select the variation and when they select the variation it shows Out of Stock.

Please let us know how can we solve that? We want to get back to the previous settings where when the stock quantity goes to 0 the variation doesn’t show up.

Thanks,

John

Hi John,

You can hide the out of stock products in WP-Admin > WooCommerce > Settings > Products > Inventory > Out of stock visibility and check on Hide out of stock items from the catalog

Hi UXTeam,

Thanks for the reply. But we already did so. Our customers can see the variation though the stock quantity is 0.

Can you help to solve that please?

DEAR FLATSOME TEAM

When will you solve the SKU search bug?

The problem: When search a sku and hit enter key, doesn’t display results unless you click the suggestion dropdown of search box.

THIS PROBLEM HAS BEEN REPORTED DURING YEARS , CAN READ HERE

https://themeforest.net/item/flatsome-multipurpose-responsive-woocommerce-theme/5484319/comments?utf8=%E2%9C%93&term=search+sku+enter&from_buyers_and_authors_only=0 Please, as the most sold theme on envato, really can’t solve that simple issue?

Best regards

Hi there, sorry for the inconvenience.

I will ping the development team in regards to this issue.

My client bought this theme. It is possible to set 4 columns for shop (where shows categories ) and 3 columns for category (where products shows) ?

Hi there,

Yes :) We have a setting for this in Theme Options > Shop (WooCommerce) > Product Catalog > Catalog Layout > Products per row – Desktop

Hello, yes but it could be set just for both category and products. It cant be set like in shop show 4 categories in row and in category show 3 row of products.

Hi. I want to use Flastsome for another domain. But I need to buy new license. Could you give me a coupon? Thank you. :)

Hi there,

I’m afraid we do not have any coupon at the moment. Please stay on the lookout for any Envato Promotions

Will Alipay and Wechat logo will be available soon?

Hi there,

I’m afraid I cannot give an ETA as to when they will be featured in the theme. In the meantime, you can have custom icons in Theme Options > Shop (WooCommerce) > Payments Icons > Custom Icons (Replace)

Hi, I want to be able to add to cart a product from archives more than one time using ajax but when I add the first one the button change to “view cart” and I can´t add one more… IS there a solution?

Thanks

Hi there,

I’m afraid there is no setting to have this. Would you be open to adding a quantity input area in the product archives?

Hi,

I really don´t need quantity input, I just need the add to cart button to stay (instead of disappear) to be able to add one more time the same product!!

Any chance?

Thank you

Very disappointed with your new update. It is mentioned you have fixed flatsomeVars is not defined error. But still we are facing this issue after updating….

Hello Kamal, sorry for the trouble.

Please shoot an email via support and we’ll look into it.

Hi,

Hope you are fine and good health. my customer facing problem they are unable to login current account and new customer can’t register. here is website www.imperialhighlandsupplies.com hope you solve my problem asap here is screenshot http://prntscr.com/k95ulr

Hi there,

I’ve noticed that the input fields become unresponsive after some time. Please do a plugin check. If you are still having trouble, please shoot an email via support and we’ll look into it.

which plugin you are talking ? i just send you my login details on your support link

i just email you on support tab but i receive email that your support is end see screenshot what next ? http://prntscr.com/karc2o

Hi, Store Notice showing in Footer Area. What can i do to show to top of the page?

Hi there,

We have a setting for this in Theme Options > Shop (WooCommerce) > Store Notice and check on Move store notice to the top

Does this theme is included membership pluging?

Hi there,

I’m afraid the theme does not come with the plugin.

pre purchase question to get support do we always need to pay for extend support?

Hi there, all of a sudden since the last update, all content- left sidebar etc is now displaying on the left with no spacing. ANy idea what is going on?

Hi there, sorry for the trouble.

Please shoot an email via support and we’ll look into it.

Will you be adding the ability to create a blog layout based on cards? I would be happy to renew support if the answer is yes. We also need the easy ability to make a video header. Text on left then video on right, which stacks to video on top during the mobile experience. Please advise. No problem to renew pending confirmation and approval from our third party designer.

Hi UX-Themes. I know flatsome very well, worked with this theme for about 2 years now. Here is the problem. Masonry layout is not working in Portfolio. All of the portfolio items have featured images with different aspect ratios. What’s the problem here? Can it be something on your side. Does anyone else experience this issue?

Hi there,

Seems like you have found a bug. I will pass this on to the development team right away.

how i can edit top bar.

For example i want to remove Newsetter, about , contact and language link.

I just want to keep text in top bar.

Hi there,

You can use the header builder for this. You will just need to drag the unwanted elements out. See https://docs.uxthemes.com/article/191-how-to-use-the-new-header-builder

Hi,

I’ve had to work on a site using this theme however there is one particularly annoying thing in it that I wish you guys could fix.

In

wp-content/themes/flatsome/inc/init.php

you use extensively for example the function

require get_template_directory() . 'filename.php';

and this makes it impossible to override those files in a child theme. You could use

get_stylesheet_directory

instead to make the theme more versatile.

Sometimes we need to alter behaviour of some theme functions like maintenance_mode to allow devs to work bugs through it while the site is in maintenance mode.

I think it would be a huge improvement. Other than that it’s a great theme for general purpose use

Hi there, apologies for the inconvenience.

I will pass this on to the development team.

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