220 comments found.
Him I have a problem to configure the newsletter form in the footer:
De log says:
[2018-07-28 10:33:26] ERROR: Form 1567 > MailChimp API error: 404 Not Found. Resource Not Found. The requested resource could not be found. Request: PUT https://us11.api.mailchimp.com/3.0/lists/044e87c98a/members/e7526790e7390bb3cd06e8c909c52ee6 – {email_address“} Response: 404 Not Found – {type Not Found”,status requested resource could not be found.”,instance“}
Can you help me?
Hi,
Please send us a support ticket here: https://themeforest.net/item/cynic-digital-agency-wordpress-theme/20779317/support
Presale question: is the discount from the current price of $49 or has it being deducted already?
Pleas ignore the last comment
Hi Axil. I love the Cynic theme! It is such a nice design. Thank you. However, I noticed on your sample website http://themes.axilweb.com/wp/cynic/modern-one-page-agency/ and also on my version using this theme that there is something funky happening to the map on the home page now.
From my initial research, it appears we now need an API from Google for this map to work properly? I have already created one, but unsure where to input that inform into the theme. Do you have a fix or new version for this update from Google? Please kindly let me know, as I already submitted a support ticket in regrads to this. Thanks for your help!
Hi, We have already replied to your issue. Please the reply with necessary information we have asked from you.
Thank you,
Hi Axil, I do not see where you responded and what it is that you require from my side. Please let me know what you need from me and that you will be able to provide instructions to resolve the issue. Thank you again for your help! – Jerry
Hi Jerry,
It seems like that your support has been expired. The regular support range is 6 months. To get extended support, you will need to extended support license.
Thank you!
Hi Axil, I certainly do not mind paying for additional support. However, your code is not up to date on the original theme here, so what am I paying for?
http://themes.axilweb.com/wp/cynic/modern-one-page-agency/My concern is that if I pay for the additional support how long will it take for your original theme to get updated, let alone my fix? Please let me know your timeline on deploying the new code, if I still would have to pay for support at that time and how much it is. Thank you! – Jerry
Hi Jerry,
I see that our support manager has already contacted with you but you didn’t reply him. Here is what needs to be done:
1. Please extend the support length. It will cost $13.88. You can find it on right top corner of the item description page. https://themeforest.net/item/cynic-digital-agency-wordpress-theme/20779317 2. Please reply to our support ticket: https://axilweb.atlassian.net/projects/TFSUPPORT/queues/custom/35/TFSUPPORT-276 Thanks!
Hi Axil. Thank you. I reached out to your team, commented on the ticket, but am still awaiting a fix.
Hello Jerry, We have been working on it to fix the issue. Google has changed their API plan, this is the reason for the problem. We will get back to you shortly once done.
Thank you for your Patience.
There is a little mistake in your category.php
cynic_classic_modern_category_archive() instead of cynic_classic_modern_category_archieve() generates an error in the category-template: http://themes.axilweb.com/wp/cynic/modern-small-digital-agency/category/web-development/ Many greetings, Marvin
Thank you for finding the bug for us. We have updated the theme file. You can download it.
Please make sure you read the theme update process:
https://axilweb.atlassian.net/wiki/spaces/DAWTD/pages/103972865/Update+Theme+and+PluginsThank you!! Could you also add the following line in lib/functions/class-modern-agency/actions.php for the next update?
if( !function_exists( ‘cynic_page_title’ ))
so we can override the function in the child-theme. Otherwise there is a php error: Cannot redeclare override function child theme.
Many thanks, Marvin
I am getting an error instantly on choosing any Demo to import. Error: error (0)
Hi,
Please submit a support ticket with your server cpanel and Wordpress backend access here: https://themeforest.net/item/cynic-digital-agency-wordpress-theme/20779317/support
hi… how to change name blog on header?
Hi,
Please submit a support ticket here: https://themeforest.net/item/cynic-digital-agency-wordpress-theme/20779317/support
template import data when I am responsive megamenu mobile li problem please help me site www.azraajans.com.tr mail address sametazizbodur@gmail.com
Please send us a support ticket from the following link:
https://themeforest.net/item/cynic-digital-agency-wordpress-theme/20779317/supportHey, is there any chance you can incorporate Elementor builder? It’s growing super fast and it’s extremely easy to use. Would love to use your theme with that builder 
Hi,
This item is built with WPBakery (Visual composer). Our next projects will be built with elementor.
Thanks!
Hey, any luck with this? Can you please give me an estimated release day for your next elementor theme 
?
Hi Core,
It’s very nice to see you are following up with us. We have finished 30% of work. It might take another 3 months to completely finish our next multipurpose project.
We are currently focusing on the flexibility of the our next project. We don’t have a strict deadline. Rather we are focusing on the project quality. If you are interested, we would like to contact you via email and get your feedback/expectation on projects built with Elementor. It would be fantastic to know more about you as well.
Thanks!
Hi,
Glad to hear and will do so.
Thanks.
When I create a new service page to add it as service as a submenu when you hover the service items on homepage, the page I just created does not appear in the edit of the service so I can select it to add it. How can I do that?
Hi,
Please send us a support ticket here: https://themeforest.net/item/cynic-digital-agency-wordpress-theme/20779317/support
Hi,
Great looking theme you have there, I have a few pre-sales question.
1) Can the menus be made to dropdown on hover rather then click? 2) Can the form on the right hand side of the services page be change to gravity forms? or images added instead? Is this a widgets area? 3) How easy is it to change the colour theme from blue/green to something else? is there an option for this or is it hard code?
Thanks!
1. Yes but you have to make it manually using codes. We can send you instructions.
2. You can add gravity forms but you have to set it up by yourself or hire us for paid service. By default the forms are done with Contact Form 7
3. It’s super easy to change color of the complete theme. We have appearance customization that will allow you to change every color of the theme without code.
Thanks!
Thank you, purchased the theme now, where can I find the icons to add to the menus and pages etc?
Hello Thank you for purchasing the theme. Could you please create by following the link https://axilweb.atlassian.net/servicedesk/customer/portal/3?envato_item_id=20779317 ?
Thank you!
Sent many thanks!
A+ Theme…
Thank you for your comment. It will mean a lot if you leave a rating here: https://themeforest.net/item/cynic-digital-agency-wordpress-theme/reviews/20779317
Thanks!
Hi, I would like to know how i can add Fancybox through Visual Composer. with image on left side & content on right side with not anchor text
Hi,
It seems like you haven’t purchased our theme. Unfortunately, we can’t provide support to a person who didn’t purchase our theme.
You may need to contact with WPBakery for your problem.
Thanks!
Can I use the stand alone versions of the included plugins or do I have to use those in the theme?
Hi,
You have to use the plugins with the theme.
Thank you!
So since I already have Visual Composer, Rev Slider, etc…I can’t use them in this theme? Just making sure that you have changed the plugins to use in your theme. There always seems to be confusion about this issue.
You are correct. The plugins that come with the theme are supposed to be used with this particular theme.
That’s not my question. My questions is: did you change them for this theme? Making the stand alone versions useless?
Hi Jeffrey,
We don’t modify the original plugin. But you are not supposed to use the plugin for other theme as per the license. Hope it helps you.
Thanks!
Hello there I am trying to get a ”+” sign next to the counter process. I am compiling the CynicCounter.php file for this and I am adding the following code: “php echo $count_val ?>span + span But as a result “NaN” value is turning.
Can you help me?
hi, i get this error when i try to import the demo content. An error occurred while fetching file from: /wp-content/themes/cynic/lib/modern-big-agency-demo-content/cynic-content.xml! Reason: http_request_failed – A valid URL was not provided..
hi, i havent received any solution to the problem yet. can you please help.
Quando haverá uma nova atualização ??
Hi,
What update are you looking for?
I am getting an error instantly on choosing any Demo to import. Error: error (0)
Issue still present using OCDI. I have to manually install the xml demo file via import/run Can you please let me know where are sliders are located.
Hi,
I have forwarded your ticket to a technical person. He will get back to you soon.
Thanks, Axilweb Support Team
Pre purchase question: how diverse is the portfolio options? Am I able to dictate the number of columns? I noticed some entries have four images, one main image, then a slider with three images below: are those images below restricted to only three? Thanks.
Hi,
Thank you for contacting us. Currently you can’t use more or less than 3 columns in portfolio section. We didn’t keep it flexible to avoid breaking the design structure.
You can add more images in portfolio details page/modal.
Thanks!
Hi Axilweb Team – four quick questions: 1 you mentioned in previous comments that the woocomerce integration is coming – do you have an ETA on it (1week,1Month, aso)? 2 which demo versions are available for import with the current version – looking for the multipage version? 3 is the theme and all functions PHP 7.x compatible? 4 do you offer additional customisation services? thanks in advance.
1. We don’t have an ETA for WooCommerce yet.
2. You need to download the theme file again to get the new demos. To update your theme file, following the instructions here: https://axilweb.atlassian.net/wiki/spaces/DAWTD/pages/103972865/Update+Theme+and+Plugins
3. The functionality supports 7.x and we offer additional customization again paid service. Please send us a ticket here if you need additional customization: https://axilweb.atlassian.net/servicedesk/customer/portal/3/create/35
Thank you!
Thx – two more quick ones – 1 do you provide a child theme with the download ? 2 WPML ?
1. Yes we provide child theme 2. We are not proving WPML support at this moment.
I have this message when i try to upload the demo : An error occurred while fetching file from: https://webextra.ca/wp-content/themes/cynic/lib/modern-big-agency-demo-content/cynic-customizer.dat! Reason: 404 – Not Found.
