259 comments found.
Hello: I asked in the Tickets support but had no answer. My email is matias@estudiocosa.com – I sent the credentials. I am also getting this error ofter:
This site can’t be reached www.siegerguide.com took too long to respond. Search Google for siege guide demosite admin ERR_CONNECTION_TIMED_OUT
How can I fix this asap? I need to deliver the site next week! Thanks!
Hello,
We located and replied to your ticket. You can check Ticksy.
Best, Select
I already answered. I’ll be waiting for your response. Thanks!
Hello! I sent another response to the ticket, I am having issues. You already have my credentials.
Thanks for all the help. I am having some issues now with this items:
1) I have an error on the maps. They are not showing. What can this be? https://siegerguide.com/wpsite/listing-type/sleep/ / Attached Screenshot 1.png
2) In the Homepage I don’t have any option on “Locations” – Where should I upload the Locations information so users can search there? https://siegerguide.com/wpsite/inicio / Attached Screenshot 2.png
3) I need to make a Register Form (or change the fields of the actual one) but I only see this message “You don’t have permission to register” – Were can I fix this? / Attached Screenshot 3.png
I need to publish asap and I am strugling with this. Thanks!
Hello,
We informed our agent that you replied and he will get back to you asap.
Best, Select
Does this theme use woocommerce.php to override woocommerce code
Hello,
Thank you for your interest in Cityrama! Yes, we have a woocommerce.php file.
Best, Select
How do I prevent sticky header on mobile? Even when I turn the feature off in the options, it still has a sticky header on mobile when scrolling up.
Hello,
Please add the following code to Appearance > Customize > Additional CSS:
header.qodef-mobile-header.qodef-animate-mobile-header.mobile-
header-appear {
display: none;
}
Best, Select
Hello!
How do I edit single listings page using WPBakery?
Thanks!
Hello,
You can enable WPBakery for single listings from Role Manager: https://www.screencast.com/t/vM96HZ2AZj72 .
If you need further help, kindly open a ticket at https://select.ticksy.com/ and one of our support agents will assist you.
Best, Select
Thank you very much! Two more questions:
1. How do I add short descriptions / excerpts to listing cards on home page? 2. Is it possible to do AJAX / iframe listing page when click on listing cards?
Thank you!
Also!
3. How can I disable image gallery on top of single listing pages? 4. How can I edit side bar of single listing pages and add image gallery there?
Thanks again!
Hello,
For theme support, please open a ticket at https://select.ticksy.com/ and one of our support agents will respond. This dashboard is for pre-purchase questions – thank you for understanding.
Best, Select
Hi there. Beautiful theme! Pre-Sale question. I’m looking to build a directory for a country. It would have a landing page for the home page to select a region. Once you select a region it brings you to a sub landing page that would allow you to select a city. This would then bring you to a page that would have text about the city and then display listings for that city. Can this be achieved with your theme?
Hello,
Thank you for your interest in Cityrama! On your landing pages, you could create a list of regions/cities that visitors can click on. As for displaying listings for a particular city, the listing shortcode doesn’t have a filter for regions, but you can enter specific listings you want to display: https://www.screencast.com/t/Y0Y7KokR .
Best, Select
That would work. So just to confirm… I can have the current home page in you demo have boxes to click for visitors to select a region which then takes them to a sub page like your front of the demo with cities to choose which then takes them to a listing page?
Hello,
The theme doesn’t come with a dropdown of cities to choose from, but you could create a list of cities (or regions) in text format, like this and this page can take them to the listing page.
Best, Select
Hi I’m looking for Html version
Hello,
Thank you for your interest in Cityrama!
Unfortunately we do not have an HTML version of the theme.
Select
Hello,
How do I edit the add listing form to add or remove a field? Where is that file located?
I am interested in editing the form on the front end on the user dashboard.
Hello,
Unfortunately it’s not possible to edit this form via theme options. Adding extra fields would require some advanced custom coding which goes beyond the scope of our support system. Thank you for understanding.
Select
Just tell me what file I can access the form from I can try to change them myself. Thanks
Hello,
This is contained within the Select Listing plugin, so you can look in select-listing\modules\job_manager\templates.
Best, Select
Hello, I’m interested in buying your work, which adapts to my needs (I’m very interested in the access and user registration part), my question is as follows: When installing the theme in wordpress when installing the theme, is that part of the login and creation of user accounts already configured, or do I have to make a configuration or installation after installation? Thank you.
Hello,
Thank you for your interest in Cityrama! The login functionality comes from the Select Membership plugin, which is included with the theme. All you need to do is activate this plugin and add the login widget to your header widget area. If you need help, our support team will be happy to assist you with this.
Best, Select
Good afternoon, I have your template installed but now when I check Search Control I get 2 reports 404 errors and duplicate HTML pages.
Hello,
If you need help with this, please open a ticket at https://select.ticksy.com/ with your site link and one of our support agents will assist you.
Thanks, Select
I open support ticket to fix the problem on my website nothing haven’t go done. I’m going to give 1 star for your customer support if you don’t fix this soon.
Hello,
We located only one ticket of yours, and it was answered 4 days ago. If you have any other pending tickets, can you please provide the link?
Thanks, Select
I am looking for a theme to create a psychologists directory. The psychologist listing must have fields like experience, education, certificate courses, specialisations… along with ability to add multiple locations per psychologist and for each location working hours.
Would this theme be suitable for a project of this nature?
Hello,
Thank you for your interest in Cityrama!
Regarding additional fields, the section under “The Property” can be edited with WPBakery, so you can add any content that you wish: https://www.screencast.com/t/44miXW6e
However, please note that these extra fields will not show up on the form when users add a new listing. The additional info would need to be added manually.
Best, Select
Hi There! We love this theme and are thinking of buying this:
Is this theme customizable (We will customize) but just wanted to understand if location can be removed from search and are labels (“Property”, “Property Tags”) editable.
Can we add/remove features within property tag?
Is it possible to add in single listing
1. Description in single listing 2. Pricing range ($13 – $333) 3. Additional information 4. Instead of a light box opening on “Contact this Business” can it redirect to the business website ?
Looking forward to hear!
Thanks !
Hello,
Thank you for your interest in Cityrama!
Yes, the location can be omitted from the search; here’s an example of it: http://cityrama.select-themes.com/elements/listing-search/
Yes, you can edit the labels “Property” and “Property Tags.” All labels can be modified.
You can edit the features within the property tag.
As for the single listing, yes, you can add your custom content, including a description, price range, and additional info.
As for the button, it will always open a contact form, but this button can be removed. You can add the business website here: https://www.screencast.com/t/y6dX8Udpfi It’s also possible to add a button under the “The Property” section that will take visitors to the website.
Feel free to let us know if you have any other questions.
Best, Select
Thanks a ton for the reply, Is it possible to display the search results without the map view?
We also want the search bar to just have Keyword and Type not the location is that customizable?
Can blogs be displayed under a listing?
Is the shop integrated with WooCommerce ?
What is the difference between Types and Category? (is type a tag?)
Does the search also include categories?
Is it possible to add advanced search ( http://cityrama.select-themes.com/elements/listing-advanced-search/ features) to http://cityrama.select-themes.com/helsinki/ landing page?
The video lightboxes are playing (http://cityrama.select-themes.com/elements/video-button/) will it be a challenge?
Can video block be added inside the listing?
Sorry, it’s a long list but I want to be very clear before buying. We bought List&Go terrible Service and support. Hence we want to be very clear.
Thanks a ton, Joseph
Hi Joseph,
You’re welcome! Let’s take a look:
With the Advanced Search, yes, you can hide the map: http://cityrama.select-themes.com/elements/listing-advanced-search/ As for the regular search, the map can be hidden with some custom CSS. Our support team could provide you with it.
Yes, the search bar can only have Keyword and Type, without Location.
Blogs cannot be displayed under single listings.
Yes, the shop is integrated with WooCommerce.
A listing Type can have several Categories. Categories can be used to further classify your listings.
If using the Advanced Search, then yes, you can include categories.
You can mix and combine the elements you see on our demo site, so yes, you can have the Advanced Search on the Helsinki home page.
As for the video lightboxes, thanks for pointing this out – they’re now fixed.
Yes, you can add a video block inside the listing.
Best, Select
Thanks a ton! Have a very important question, How soon can we expect search by category?
You’re welcome! We currently don’t plan on implementing this in the Listing Search, but you can search by type: http://cityrama.select-themes.com/elements/listing-search/ .
And as previously said, categories are available when using the Advanced Search: http://cityrama.select-themes.com/elements/listing-advanced-search/ .
Best, Select
Hi there – I was looking for a way for people to favourite or save listings. Is the theme compatible with this plugin from WP Job Manager called Bookmarks? https://wpjobmanager.com/add-ons/bookmarks/
Hello,
We haven’t tested this add-on with our theme, so we can’t guarantee it will work as expected.
Regards, Select
Hello,
Can you tell information about using cookies of the theme please ? I need to display information about theses cookies in my website.
Thank you very much
Hello,
No, our theme doesn’t use cookies.
Best, Select
Hello
I think you do a mistake.
I use your theme and i can see a lot of cookies using with my browser.
Please tell me more information about each of theses cookies :
- qodef_listing_single_id_2337
- qodef_listing_single_id_2362
- wordpress_logged_in_ebba0d6c4c91f18fcef1c0ddab9d8510
- wordpress_sec_ebba0d6c4c91f18fcef1c0ddab9d8510
- wordpress_sec_ebba0d6c4c91f18fcef1c0ddab9d8510
- wordpress_test_cookie
- wp-settings-1
- wp-settings-time-1
Thank you
Hello,
Sorry about that – we were thinking of a different theme of ours for a second.
Since users can create accounts and log in (to add listings, for example), these cookies are used to track their session data. If you’re concerned about GDPR, you can add text in your footer that notifies site visitors about this. Please also see: https://select.ticksy.com/article/13075/
Best, Select
Hi, is there a way to set the zoom in the google maps on the listings page? On the listing page the name of the listed business is not displayed unless you zoom in by 1.
Hello,
We located and replied to your ticket. You can check Ticksy.
Best, Select
Is it possible to disable Listings expiry date and make them always active?
Hello,
Yes, you can set this in Listings > Settings > Job Submission > Listing Duration.
If you need further help, kindly open a ticket at https://select.ticksy.com/ and one of our support agents will assist you.
Best, Select
Would be really helpful if one could also search the listings by category. Seems like a much needed feature as quite a few other people have requested it in previous comments.
Hello,
Thank you for your feedback – we’ll take it into consideration.
Please note that you can currently filter search results by category as illustrated on this page: http://cityrama.select-themes.com/elements/listing-advanced-search/
Regards, Select
Thanks this info is good to know as a temporary workaround. Would be great if the categories could be a pulldown men vs the checkboxes as the list gets unyieldy say if you have 100 categories and amenities
You’re welcome. Yes, we understand what you mean; your suggestion has been noted.
Regards, Select
Hi there – in your demo map, when I click on the pin next to the ‘enter address’ – I presume that this is supposed to geolocate the user, but instead, there’s an error message which says: ERROR : Origin does not have permission to use Geolocation service. Is this a bug or is it not functional in the demo?
Hi,
Please, reach our support team at https://select.ticksy.com and include your site URL with wp-admin access and our agent will investigate.
Best, Select
Thanks – figured it out. It would appear that this feature does not work unless the site is SSL. Then the user has to give permission to the “the listings site want to know your location” browser pop up – but even after doing all of these steps, the Geolocation feature does not even work. Must be a slicker way to get this feature working, especially as most listings sites automatically locate the user.
Hi,
Thank you for sharing this. We need to ask to open a ticket at https://select.ticksy.com/ and include your wp-admin credentials if you need further help. Thanks,
Select
Just digging into the theme (after purchasing it) and realising there are quite a few things which haven’t been fully thought out properly, or just don’t work such as the geolocation and custom listing fields, as others have expressed in previous comments.
The more I use the more I’m discovering more stumbling blocks which aren’t that simple to fix.
This is a shame as your other themes work really well straight out of the box.
Really hoping some of these issues get sorted out in the next update (seems overdue as the last update was in December 2017) as this theme has a lot of potential.
Hello,
We located your ticket on our support forum and our agent is working on it and will gladly help you there. We really hope, once all is sorted out, you’ll be satisfied using our theme.
Select
Hi, pre-sale question because I think im in LOVE with your theme, is it possible to intsall following pluggin in your theme?
https://codecanyon.net/item/reviewer-wordpress-plugin/5532349?sso=1&_ga=2.142308469.61195902.1528791994-164145582.1528368157thanks in advance!
Hello,
Thank you for your interest in Cityrama!
We have not tested this plugin with our theme, so unfortunately we cannot guarantee it will work as expected.
Feel free to let us know if you have any other questions.
Best, Select
Thanks for the quick response!
You’re welcome 
Hello,
I wrote a ticket.
Can you help me please ?
Thank you
Hi,
Your ticket is assigned to our agent who already answered. Please, check response on ticksy.
Best, Select