48 comments found.
when i upload the theme on shoptify. I was informed that
: “zip does not contain a valid theme: missing template “layout/theme.liquid”, missing template “templates/index.liquid”, missing template “templates/collection.liquid”, missing template “templates/product.liquid”, missing template “templates/page.liquid”, missing template “templates/cart.liquid”, and missing template “templates/blog.liquid”
Can you help me solve the problem
Hello, Thanks for purchasing our Cosmetics store theme.
Maybe there are some special custom codes on your site which are not compatible with our product.
Please send me your website login to my email etssoft.team[at]gmail.com. I will support you via email and make our theme works perfectly on your site.
I’m eager to receive your email.
Regards.
hello, i buy this theme but i won’t use it in Shopify Theme, i want to use in my application site , and i couldn’t find clear files html,css and js in the folder i got thanks
Hi
Firstly, thank for purchasing our theme
Our theme is built for Shopify stores, we don’t provide folders or files for application site.
So if you want to get the files, you can view source code of the theme and copy the css/style/html yourself
If you need other help, which related to the theme itselft, free free to contact me via email: etssoft.team[at]gmail.com
Regards
Hi,
I bought your cosmetics Store template for Shopify and I would like to know how to NOT use the mega menu plugin included but just how to use the normal Shopify menu instead?
Regards,
Luis
Hi, Thanks for purchasing our module.
Please send me some screenshots of the menu you like to my email: etssoft.team[at]gmail.com then I’ll guide you how to create the menu you like.
Regards.
why i cant download the latest version? please email me. thanks
Why I can’t download the update version. Kindly email me at vinceluxxe@gmail.com
Hi, Thanks for purchasing our product.
I understand the issue that you got.
I have just sent an email to you. Please check your email.
Regards.
Purchased the theme and it is working but I am unable to add new products. I keep getting redirected to rate woocomerce.
Hi
Normally, adding new product should not be affected by the theme. Maybe there are some special codes on your shopify site.
Please send your website login to my email: ybctheme[at]gmail.com
So I can assist you
Regards
Is the a template only…Will the shopping cart work if Include my gate way which is paypal
Good morning,
Thanks for your interest in our theme
This is the theme only, Paypal is integrated to the shopify store. You just need to configure to show the paypal method, and our theme works well with paypal
Just purchase the theme and enjoy it, it’s a great shopify theme
If you need any other help, feel free to send me email to ybctheme[at]gmail.com, I’ll support you whenever you need
it’s not work for me on shopify wath the problem
Good morning
Thanks for purchasing our theme. I don’t understand the problem that you work
Pls send me an email to ybctheme[at]gmail.com
and explain again for the problem that you got, then I’ll assist you
Regards
- Instagram access token doesn’t work with theme (page just constantly stuck trying to load)
- Throws an HTML error
- Cannot edit the slider text colors
Frustrating theme. If you need to setup your Instagram with this theme best to avoid until it’s fixed.
Hi
Firstly, thanks for purchasing our theme.
The instagram is working well on my test site, could you please send me your website login to my email: ybctheme[at]gmail.com
So I can check the instagram access, remove HTML error and check the text color of slider
I’m assits you and make the theme works well on your site
I’m waiting for your email
Regards
I sent the e-mail to you. I’m curious to see what I did wrong.
thanks, I got it
Update: ets-soft was able to get my issue sorted. One issue that I”m having now is the page load time increases dramatically when I use the Instagram Access Token. I’m wondering if anyone is having similar issues with that?
Be nice if I could control the font colors and sizes within the slider image without effecting all of the other header and body color and sizes.
TLDR: Issue with page load time that I think has something to do with the instagram access token.
Good morning,
Thanks for your update
Regarding Access Token, we have just found another way to make the site loads faster when using Instagram.
I’ll do it directly to your site then update in our theme
I’ll send email to you when it’s done
Regards
Hi i just brought the theme but Shopify is reporting an issue with the home3 theme.
HTML error found Broken HTML has been detected in your theme’s featured-blog.liquid file. Check that there are no missing or extra HTML tags present.
If you haven’t made changes to this code, contact support for help resolving the issue.
Can you advise what needs to be done please.
Hi
Firstly, thanks for purchasing our theme
Could you pls send me your website login via ybctheme[at]gmail.com
Then I can check the error directly on your site?
Regards
Hello,
Do you do theme install?
Thanks!
Hi
Firstly, thanks for purchasing our theme
Yes, if you need any help while installing the theme, just let me know
Please send your website login to my email via ybctheme[at]gmail.com for more help
Regards
It’s a beautiful theme! 
Yes, may I have your assistance with installing the new theme? Also, will installing the new theme affect the products currently listed or will they remain there? Thank you again!
Hi
Firstly, thanks for purchasing our theme
Yes, if you need support on installing the theme, please send me your website login to my email via ybctheme[at]gmail.com then I’ll support you
There are 6 installation theme files for 6 home pages layout, you just choose the one and install it via back office
Just send email to me for any help
Regards
Hi there I bought the theme package there is a couple of things I need assistance with, the pop up I cannot change the image (it wont) I want to use the currency picker please advise where it actually appears on the site and also the social icons how do I remove the ones I don’t want.
Good morning
Firstly, thanks for purchasing our theme
I understand the problems that you got. We have many options from the back office which can help you to manage the website easily (Newsltter popup, social icons, etc)
Pls send me your website login to my email via ybctheme[at]gmail.com then I’ll support you to make sure the theme works well on your site
Regards
we just purchased your theme we are trying to upload it and this message comes up
here is 1 error: zip does not contain a valid theme: missing template “layout/theme.liquid”, missing template “templates/index.liquid”, missing template “templates/collection.liquid”, missing template “templates/product.liquid”, missing template “templates/page.liquid”, missing template “templates/cart.liquid”, and missing template “templates/blog.liquid”
Hi
Firstly, thanks for purchasing our theme
The theme package you downloaded after purchasing, it includes both psd folder, documentation folder, and theme folder.
Maybe you install the theme package without extracting the zip file?
The installation theme files are under “theme” folder, pls see my screenshot http://prntscr.com/k95onc Please check and install the theme again, if you need any other help, just send email to me via ybctheme[at]gmail.com
Regards
Hi we have faced some issue with product swatches .it’s not working properly please go ahead with this link
https://novadab.myshopify.com/products/novadab-zircon-studded-beautiful-analog-watch?variant=8760216846427and try to add both color add to cart..it’s added only one color of product every time .
Thank you
Hi
Firstly, thanks for purchasing our theme
Yes, I see the problem on your site
Pls send me your website login to my email ybctheme[at]gmail.com then I’ll check the problem and solve it directly on your site
Regards
Hi,
We have sent the website login credential on yo email ID. Please check your mail box.
Thank You.
I got it, we’re checking right now
Hi,
I have one more query .i want to enable ajax on product pages when user try to add to cart products please tell me where i will enable this option.
Thank you.
Hi
I replied to your email, please check it
Hi,
When the product is sold out then after that showing add to cart button on hover.
Thank you.
Yes, I got your email, I’ll check and response to you soon
Hi,
Thanks for reply.
We want to show the newsletter only on home page. But in admin section, when we click on (show on home page) option, it will hide on whole website. Please check this issue and solve as soon as possible.
Thank you.
Yes, I got your email and I”m checking now.
Hi,
Any update??
I’ll update you via email
Hi please test also this demo url on iphone
https://ets-cosmetic.myshopify.com/collections/body/products/printed-summer-dress?variant=6883854680123 don't check once please check it carefully .Hi,
I just purchased this theme and I am curious about the recommended apps you guys mentioned in the theme installation guide.
The plugin: “Quick View by Secomapp” is it the free version you guys used to build the themes or did you pay for the premium monthly version?
Thanks, AJ
Hi
Firstly, thanks for purchasing our theme
I’m using the plugin “Quick view by secomapp” in free version, don’t need to pay for premium monthly version
If you need any other help, just send email to me: ybctheme[at]gmail.com
Regards
hello. https://ets-cosmetic.myshopify.com/ you sell its. it is wordpress theme or only css+ psd+jpg? can i install this theme 2 clicks in the wordpress admin panel? it is exactly wp theme or template? thanks )
Good morning
Thanks for your interest in our theme
This theme is a Shopify theme (not wordpress theme)
For Cosmetic theme, we just have Shopify theme and Prestashop theme (we don’t have theme for Wordpress)
If you want to just this theme for Shopify, just purchase it, I’ll support you whenever you need
Regards
Hi, I haven’t heard back from you re your bugs on the theme that I bought. Please contact me asap.
Good morning,
I have just come back to work after weekend. I sent email to you already, pls check your email for detail bugs that you got
Regards
I can’t seem to customize the main navigation font. =\
In fact, I can’t seem to make any code customizations. Just trying to do simple things like change the nav font and header background color. It’s as if the theme’s style sheet isn’t what’s being referenced in the code.
Hi
Firstly, thanks for purchasing our theme
The font of navigation is not in code, you can change it in Setting > typography
Pls see my screenshot: http://prntscr.com/k29105
If you are mentioning the Main menu, yes, I admit it’s our mistake, pls send your back office login to my email: ybctheme[at]gmail.com then I’ll support you to show the correct fonts
Regards
A wonderful and multifunctional theme. It’s a pity that there is no opencart on it, I would buy it without thinking.
Thank you so much, if you need any help, just let me know anytime
Nice Work! Good Luck With Sale
Thank you
