630 comments found.
Hi, The 1.0.33 version it’s compatible with WordPress 5.2.1 ? The 1.0.35 version it’s compatible with Wordpress 5.2.1 ?
Thanks
Hey,
Thank you very much for your comment.
Yes, it is compatible. Please just install Classic Editor plugin.
Hope this helps!
Could you please write e-mail to support (at) thememotive (dot) com if you need further assistance? Our support team will be happy to help you.
Kind regards,
ThemeMotive
When displaying recent posts, this shortcode can be used: [recent_posts number_of_columns="4" number_of_posts="4"]. Adding category_name="post" will specify specific a specific category. How can a specific post_type be specified?
Hey,
Thank you very much for your comment.
In general post type is blog post by default – you don’t need to set it. Currently there is no parameter to set custom post type as there were no such feature request from our Customers so far. If you want to display projects then there is separate shortcode for this called “recent_works”.
Hope this helps!
Could you please write e-mail to support (at) thememotive (dot) com if you need further assistance? Our support team will be happy to help you.
Kind regards,
ThemeMotive
I am currently running WordPress V4.7.13 with converio V1.0.25. Would you recommend upgrading to the latest WordPress and the latest Converio versions? Wold you expect any problems with the content (menus, pages, layouts, etc)?
Hey,
Thank you very much for your comment.
Yes, you can update without problems. We recommend you to do it in the following order:
1. Install and activate Classic Editor plugin.
2. Update theme to the latest version.
3. Update WP to the latest version.
Additional notes: It’s always a good practice to make backup of your files and database.
Hope this helps!
Could you please write e-mail to support (at) thememotive (dot) com if you need further assistance? Our support team will be happy to help you.
Kind regards,
ThemeMotive
Hi, Will there be a new update anytime soon? Woo is out of date.
Hey,
Thank you very much for your comment.
Yes, it will be updated in the coming update at the end of this week, however all should work fine.
Hope this helps!
Could you please write e-mail to support (at) thememotive (dot) com if you need further assistance? Our support team will be happy to help you.
Kind regards,
ThemeMotive
Hi, I like to include Video on the portfolio side. Is that a problem? Beste regards
Hey,
Thank you very much for your comment.
You can put vide on single portfolio page, but on the page with portfolio items you can put image.
Hope this helps!
Could you please write e-mail to support (at) thememotive (dot) com if you need further assistance? Our support team will be happy to help you.
Kind regards,
ThemeMotive
Hi – my Google map is not working and it seems I do not have option of Appearance > Customize > Maps (Maps is not showing). I do not see how I can download the latest version of this theme. How can I tell if the latest version is available to me in my downloads tab?
Hey,
Thank you very much for your comment.
It sounds like you are using very old version. Please update to the latest one. Please have a look here for more details: http://support.thememotive.com/update-theme/
Hope this helps!
Could you please write e-mail to support (at) thememotive (dot) com if you need further assistance? Our support team will be happy to help you.
Kind regards,
ThemeMotive
Hi,
I have taken over a website that has version 1.0.5 installed. Would it be safe to update to verion 1.0.35? And is that latest version compatible with WordPress 5.0.3, PhP 7.x and Gutenberg?
Thank you for answering!
Regards,
Richard
Hey,
Thank you very much for your comment.
1) If you didn’t make custom changes directly in PHP or CSS then it should be fine. It’s always good to make backup of old version. 2) Yes, it’s compatible. Please just install Classic Editor plugin if you want to have the old style editor.
Hope this helps!
Could you please write e-mail to support (at) thememotive (dot) com if you need further assistance? Our support team will be happy to help you.
Kind regards,
ThemeMotive
Thank you for your answer!
hola, estoy teniendo este error en el error_log:
[15-Jan-2019 19:30:01 UTC] add_to_cart_fragments is deprecated since version 3.0.0! Use woocommerce_add_to_cart_fragments instead.
Me dijeron que el problema es la plantilla. ¿puede ser que deban hacer alguna actualización? desde mayo del año pasado que no actualizan la plantilla.
Hey,
Thank you very much for your comment.
You can ignore this automatic message from WooCommerce. All should work fine with the latest version of WooCommerce.
Hope this helps!
Could you please write e-mail to support (at) thememotive (dot) com if you need further assistance? Our support team will be happy to help you.
Kind regards,
ThemeMotive
Is this theme supported with wordpress 5.0?
Hey,
Thank you very much for your comment.
Yes, all related to the theme should work fine. If you prefer old editor (or if some of your plugins are not fully ready for WP 5.0) then you can still use Classic Editor (just need to install and activate Classic Editor plugin) and all should work fine.
Hope this helps!
Could you please write e-mail to support (at) thememotive (dot) com if you need further assistance? Our support team will be happy to help you.
Kind regards,
ThemeMotive
Hi – I get the following error when trying to update the Revolution Slider plugin:
Download failed. A valid URL was not provided
I am not using a child theme so I am not sure how to do this update.
Hey,
Thank you very much for your comment.
We recommend you to double check if all files are correctly uploaded and double check if you are on parent theme. If it won’t help then we recommend you to update plugin via FTP.
Hope this helps!
Could you please write e-mail to support (at) thememotive (dot) com if you need further assistance? Our support team will be happy to help you.
Kind regards,
ThemeMotive
No Theme Update since 6 months and No response since 8 days. Each and everytime its a late response from this author. VERY UPSET
Hey,
Thank you very much for your comment.
Apologize for delay. We just responded to your e-mail.
Hope this helps!
Could you please write e-mail to support (at) thememotive (dot) com if you need further assistance? Our support team will be happy to help you.
Kind regards,
ThemeMotive
Hi, My themes isn’t get update what I need to do to get the latest version 1.0.35? or how i can updated my converio/woocommerce files to be updated. thank you
Hey,
Thank you very much for your comment.
Please hava a look here: http://support.thememotive.com/update-theme/
Hope this helps!
Could you please write e-mail to support (at) thememotive (dot) com if you need further assistance? Our support team will be happy to help you.
Kind regards,
ThemeMotive
So sad that i dont receive response from support team… waiting for reply since 8days
Hey,
Thank you very much for your comment.
We responded few days ago. We recommend you to please check your spam folder if you still didn’t receive it.
Hope this helps!
Could you please write e-mail to support (at) thememotive (dot) com if you need further assistance? Our support team will be happy to help you.
Kind regards,
ThemeMotive
Hi, I’ve been told for months that visual composer would be compatible with this. Has it been implemented yet?
Hey,
Thank you very much for your comment.
We confirm that it will be released in the coming update. We apologize for delay – the reason is we wanted to include couple of more features in the coming update as well at the same time. If you need it now then we could send you beta version via mail (at the end of this week), but in this case could you please write e-mail to support (at) thememotive (dot) com? Our support team will be happy to help you.
Kind regards,
ThemeMotive
Hi Just bought your theme. Can you tell me if there is anything in the documentation about the images you used in the demos. I understand that they would need to be licenced, I just want to know the original names and where they came from so I can use some of them.
Hey,
Thank you very much for your comment.
On the theme preview there are often used stock images, which are not part of the theme. If you want stock images, you need to buy, downlad and adjust them separately.
Could you please write e-mail to support (at) thememotive (dot) com if you need further assistance about the images (where to buy them)? Our support team will be happy to help you.
Kind regards,
ThemeMotive
Hi, I was told you guys would fully implement visual composer? Is this active yet? How do I go about this?
Hey,
Thank you very much for your comment.
We are on advanced stage of development and plan to release it in in the coming update. We can also offer you help with shortcode usage.
Could you please write e-mail to support (at) thememotive (dot) com if you need further assistance? Our support team will be happy to help you.
Kind regards,
ThemeMotive
Hello, the contact page map is not working correctly. On your example page you can see that it does not work either. Do you know what is happening?
Hey,
Thank you very much for your comment.
There was update in Google Maps policy on July 2018.
Please make sure to put the API key in “Customize > Maps” and check for issues on your Google Maps account (for example: check billing on your Google Maps account). Then it should work fine.
Could you please write e-mail to support (at) thememotive (dot) com if you need further assistance? Our support team will be happy to help you.
Kind regards,
ThemeMotive
Hi pre-sale question.
I’m looking through demo and don’t see any video.
Is it possible to add explainer video to slider next to contact forms?
Also is it possible to put phone number on top of page?
Thanks
Hey,
Thank you very much for your comment.
1. Yes it’s possible to use default embed shortcode, so that you can for example display video from YouTube inside columns. You can also see the video on the second slide here: http://thememotive.com/converio/modern/ 2. Yes, it’s possible. Please have a look here: http://thememotive.com/converio/topbar-menu/ Could you please write e-mail to support (at) thememotive (dot) com if you need further assistance? Our support team will be happy to help you.
Kind regards,
ThemeMotive
Okay, but your video is only a little button. Is it possible to display video box?
Also your tutorial is not in english, do you have one in english?
can it do something like this? https://ibb.co/budGGK
Please have a look at second slide there is video slide. You can use fullwidth section then use columns and inside right column put video code. It’s in english – please have a look here and here.
Could you please write e-mail to support (at) thememotive (dot) com if you need further assistance? Our support team will be happy to help you.
Kind regards,
ThemeMotive
perfect! one last thing. is this compatible with FormCraft? Its a form builder
Also, is there a page builder for this? How do we edit pages? Can it only be done in admin?
Is it compatible with any page builder?
Hey,
Thank you very much for your comment.
Apologize for delay. We will finally inclue it in the next update (most likely at the end of this month).
Hope it helps!
Please let us know if we can be of further assistance.
Kind regards,
ThemeMotive team
Hi, Is this normal?? Any fix on this?? Downloading update from /home/dentalwellness/public_html/wp-content/themes/converio-child-theme/plugins/converio-shortcodes.zip…
Download failed. A valid URL was not provided.
Hey,
Thank you very much for your comment.
Please just install the plugin from parent theme and then just activate it in child theme. Then it will work fine. Please also have a look here.
Could you please write e-mail to support (at) thememotive (dot) com if you need further assistance? Our support team will be happy to help you.
Kind regards,
ThemeMotive
Hi, using this theme is a pleasure! I was wondering if you could help hiding the category in the breadcrumbs on product pages. It now says: Home > Shop > [category] > [product] and I want to hide the category, but don’t know how. Any help would be appreciated! Thanks in advance!
Hey,
Thank you very much for your comment.
The most recommended way would be to disable breadcrumbs or use little custom CSS to hide the categories.
Could you please write e-mail to support (at) thememotive (dot) com with URL to your website? Our support team will be happy to investigate it and help you.
Kind regards,
ThemeMotive
Thanks, I will do that!
