1398 comments found.
Hi
Please assist, how can we change the subject on the contact forms to be a static subject instead of it being generated by the user.
Thanks
Hello,
You can delete(comment) the subject field from /theme/parts/forms/part-contact-form.php, lines 32 – 35, in order for the user to not be able to insert it. Then you’ll have to modify the php code that handles the form from /theme/lib/forms/cf_ajax.php . First you have to remove the empty check so the form wont generate an error from line 27, remove just this part:|| empty($_POST['subject']). Then, replace line 38, this one:
$subject = sanitize_text_field($_POST['subject']);with this one:
$subject = ' insert your subject here ';
That should be it.
Let me know how it goes.
Best
I have purchased the theme, is there support for that theme? Is the support offered through the comments section here?
I have trouble translating the theme to Greek. I have created the po & mo files and uploaded them in both theme lang folder and in languages themes folder but i still see the english text on the site.
I have created a new shop sidebar, I have set it to the shop page to use it but although I have placed several widgets there I still see just one.
Is there an option to remove the minicart from the menu or leave just the cart icon without the text with the number of items in the cart?
Hello,
Yes, you can receive support here or directly be email here: support [at] okthemes.com
Regarding the translation, the easiest way you to work it is to use Loco translate plugin, although uploading directly the mo/po files should work. Where do you see the english text?
Regarding the shop widgets it depends what plugins you added cause if you added Filter widgets and you don’t have variable products they will not appear.
You can remove the cart icon from Appearance >> Theme Options >> Header >> Header minicart
Best, Cristian
Hi Guys! Y buy this theme yesterday and install…In desktop works good but on mobile donset works good, when i access the firt time the theme reload at 99% and stop and dont showme anything only apper on the screen when i change for a nother website and return to him.
the website: http://terrasdecamoes.com/new/
question where is the place for Item Support i cant find.
Thankyou
Hello,
Thanks for your purchase. You can disable the theme site preloader from Appearance >> Theme Options >> General >> Site preloader just to see if that’s the problem.
You can receive support, here in this section or by email at this address: support [at] okthemes.com
Best
Hello. I can not request assistance for the villenoire theme, how can I do?
Hello,
You can contact me directly on support [at] okthemes.com
Thanks
How can I find the main-slideshow? I imported all smaple data, but I can’t find main-slideshow. Thank you in advance
Hello,
You can find the slideshow in the Revolution Slider tab. See this: https://imgur.com/a/HhYHPiX
Thanks
I checked but there isn’t, it seems that when I import demo content not download it. I try to re-import, but I haven’t yet. Can you send me via mail at info@smossi.com? Thanks
Hello,
You can find the slider demos archives in /theme/admin/importer/demo-sliders/. So, please go to Slider Revolution >> Import slider and import them.
Let me know how it goes.
Best
Hi, great Theme, is there a html only version?
Hello,
Thanks for your interest in this theme, unfortunately only WordPress version is available.
Sorry I cannot be more helpful.
Best
Hi, I just noticed I have this error on the cart page : https://ibb.co/b2MC9J I am using the 3.2 version of the theme, which should have this issue fixed, reading the changelogs.
I don’t really know how to update the theme, but I’m a bit afraid of doing it as I made some changes in sliders and other pages…
Here is the site url : http://domainedesquillets.com/ I finally just received all the infos from the bank to set up the payments, so I need to fix this. Thanks for your help !
Hello,
Yes, that error it’s from the latest version of WooCommerce, a theme update to the latest version will solve it. I send you a reply on your personal email as well, will continue talking there.
Best
Hi there,
i would like to use your theme in a different CMS. Is there a chance that you can give me the theme in a non-wordpress-style? 
Thanks! Cheers Arthur
Hello Arthur,
Thanks for your interest in this theme but unfortunately it’s available only on WordPress.
As a curiosity, on which platform would you want it?
Best
Hi, I am using umbraco. Would it be possible to provide me the code of the them before you are using the visual composer? Thanks
Hello,
Sorry, but the theme is developed to work with WordPress, it’s not created on an universal coding system …
Thanks
Hello, I have problems to import demo content. I tried several times, but I get uploaded (when page refresh) only the images. Any page pr post is imported. There is a way to download such material somewhere else and import it manually? It would be a great help.. Thank you.
Hello,
Thanks for your purchase. Can you please send me the credentials to your wp installation? I’ll install it for you. Send the to support [at] okthemes.com
Best
Do you send to me the invoice?
Purchase Code: 424f0638-9995-42f4-a589-997163addeab 27-Jun – 2018
Data to invoice: Formatica S.L. CIF (Vat Number) ESB10193019 C/ San Juan del Puerto, 19 10.005 Cáceres (Spain)
Thanks
Hello,
An automatic invoice is issued on purchase by the Envato platform, you should have received it by now. We, authors, cannot issue manual invoices.
See this guide on how to find your invoice: https://help.market.envato.com/hc/en-us/articles/205604563-View-Download-Invoices
Thanks for your purchase
Hello, need to set up a small winery. Requirements are registration/login, age verification and shopping cart that supports either Square or PayPal payments. Not sure yet about wine club, we’re not yet there. But need simple About, Wines (sub menus for vintages), Purchase (with requirement to login), Contact Us menus. And secure PCI level cart, of course.
Main question is, do you support age verification and registration/login, I think I can configure other features.
Hello,
Yes, the theme uses Age Verify plugin (https://wordpress.org/plugins/age-verify/) for age verification and WooCommerce for the shop part. WooCommerce has user registration (https://woocommerce.com/store-owners/), so yes.
Let me know if you have other questions.
Best
Thanks for the reply. Your Live Demo has age verification as a menu drop down, not something that pops up on initial entry to the site. I am really looking for it to pop up as the site appears, some payment processors in USA insist on this.
And, in regard to registration, any way to set it up so that one must register/log in to actually buy? No sales allowed as Guest, in other words? I am still not sure about Live Demo, barely runs on Safari, seems rather slow in Firefox, haven’t tried in Chrome yet.
Hello,
Yes, the Age Verification is put as a drowdown just to point out the fact it’s supported but it has a setting to popup on initial entry on site or on a specific page.
Yes, you can disable Guest checkout on WooCommerce and force the user to register, see this: https://docs.woocommerce.com/document/configuring-woocommerce-settings/#section-15
Regarding the live demo, maybe my server location is the problem of slow loading or your connection speed. On the live demo I do not optimise anything, I run all images full size and I do not run any cache plugin, so that could add to it as well.
Best
Downloaded the doc to see how to set up (never coded in PHP before), WP is up and running now on local machine. Template looks fine, I’ll need to take out some of the UI for now to make it a simpler look and feel for our needs. One thing I am not sure about, and your demo doesn’t seem to have it, is an add to cart number of bottles, as in “3 bottles” and click Add to Cart, before even getting to checkout and adjusting counts. Can one enable this in your template settings? Its a kind of a need to have for us with most customers ordering more than one bottle for sure. TIA.
Hello,
Yes, you’re right, that feature is not available but I guess you can achieve it with the help of a plugin.
Maybe something like this: https://wordpress.org/plugins/quantity-field-on-shop-page-for-woocommerce/ Best
Hello, been looking at the Live Demo, it loads rather very slowly, will not generate much sales if a customer has to wait 10-15 seconds for the site to load. Can you point me at a real live site for some of your customers so that I can see it work? Great looking template, but this slow load time issue is a non starter. TIA.
Hello,
I don’t have permission to expose my clients websites … but as I told you the slow loading speed can have a multitude of causes, beginning with your own internet speed … On my end it loads in 3.6s: https://imgur.com/a/jOIn4mp
Thanks
Hello, my local speed is not an issue, cannot be, my download just clocked at 177MBps and I seriously doubt you even reach half of that. Your demo simply loads forever, although I see others do same and now suspect Envato site itself that might be the issue.
I am ordering the template, have local setup to see how it does. And hope that if I still see same slow load times I can get a refund.
Hello,
Sure, you can purchase stres free. If you don’t like the theme I’ll approve your refund.
And yes, your download speed is good but nothing compared with the average download speed from here (ro).
Let me know how the theme works out for you.
Best
Interesting. Any way to explain how your competitors’ demos load and navigate with lightning speed on same internet connection, and yet yours takes 10-12 seconds to even load? Your, and mine, connection speeds are irrelevant since most customers will be running on slower pipes. I really like the layout and some options you have, but will be deleting some of the features and settings you have (multi-language, search, etc), and then upgrading with other plugins (Add to Cart button, better shopping cart with more options, etc), so loading speed is essential to me in this case when I see others somehow code for faster loads.
Hello,
Yes, the connection speed is irrelevant, you just have to try the theme to see if it works out for you. If not, you can request a refund at any time.
Best, Cristian
Hello (again)... ;–)
We had contact before – about an issue with doubled price, shown on the product pages. You solved this problem for our site. You said this “bug” will be taken care of in the next update of “Villenoir”.
Before we were going live with our site yesterday, we updated all plugins and the theme. And again we have the same problem, that the price of the product is shown twice.
Please help us (again) with this issue.
Best regards, Helge
Hello Helge,
Can you please activate my support account again? It should be fixed …
Best
hi, I bought your villenoir theme, it requires me to update the WPBakery Page Builder, how can I do?
thank you
stefano
Hello Stefano,
I’ll release a theme update with the newest version of the plugin at the beginning of next week, you’ll be able to update it then. Note, that update is not mandatory, it only informs you that a newer version is available.
Best
Hi, I’m interested in buying your premium theme:
Before buying it I would like to ask you some questions:
1) Is your theme compatible with WPML?
2) your theme is compatible with one of the “CATALOG MODE” plugins.
3) In the apage shop, the image of the bottles is very large, you can upload an image: 900×900 pixels, or 600×900 pixels?
Hello,
Thanks for your interest in this theme. Please find bellow the answers to your questions:
1. Yes
2. It has a Catalog mode already built in, in the theme options
3. You can upload images at any size
Let me know if you have any other questions.
Best, Cristian
Hi, I have a problem with the multilingual woocommerce; you only see the photo of the product, text and options are missing
I solved the problem thanks
Great to know that! Let me know if you have any other problems. Best
Hi: How can I modify the contact form to add acceptance check box and link to privacy policies? Thank you.
Hello,
At the moment the theme does not offer this feature. I’ll integrate it next week the soonest.
Best, Cristian
hY I HAVE THIS ERROR
Mixed Content: The page at ‘https://winejumbo.shop/' was loaded over HTTPS, but requested an insecure image ‘http://okthemes.com/villenoirdemo/wp-content/uploads/2016/03/visit-us-back-17.jpg?id=1059'. This content should also be served over HTTPS. 2(index):1 Mixed Content: The page at ‘https://winejumbo.shop/' was loaded over HTTPS, but requested an insecure image ‘http://okthemes.com/villenoirdemo/wp-content/uploads/2016/03/triangles-icn-17.png?id=315'. This content should also be served over HTTPS. (index):1 Mixed Content: The page at ‘https://winejumbo.shop/' was loaded over HTTPS, but requested an insecure image ‘http://okthemes.com/villenoirdemo/wp-content/uploads/2016/03/box-promo-pattern-17.png?id=1051'. This content should also be served over HTTPS.
Hello,
That means you have not replaced the demo images, you have https on your site but you’re loading the pictures from my demo site. This are the pics that you have to change:
http://okthemes.com/villenoirdemo/wp-content/uploads/2016/03/visit-us-back-17.jpg http://okthemes.com/villenoirdemo/wp-content/uploads/2016/03/triangles-icn-17.png http://okthemes.com/villenoirdemo/wp-content/uploads/2016/03/box-promo-pattern-17.pngThanks
Seriously, since the last update of my Villenoir theme, the “contact” page no longer appears in front office.
I noticed that in back office when changing the model for example by “standard” the display reappearing.
Thank you in advance for your help.
PS: URL of the page
https://chateaubranda.com/contact/
Hello,
Seems to be an error there that keeps the page from loading but I cannot see it. Can you please activate wp_debug so I can see it? You can use this plugin: https://wordpress.org/plugins/debug/
Let me know once it’s active.
Best
Hi, We have a multilingual page (Spanish and English; Spanish is the main language) and we have a WooCommerce catalog with only 6 products made with your premium theme Villenoir and WPML. We have both license. We have a serious problem because the translation of the products doesn’t work correctly. It means that we have the translation of all the products (with WPML WooCommerce Multilingual), but, if “Advanced Custom Fields PRO” plugin is active, the translation of the products in English doesn’t show (we get a page with the product image and no text). It only works if ACF is disabled, but, if we do that, everything is broken in the layout. We’ve tried to config the setting of the custom fields, but it doesn’t work. We’ve installed “Advanced Custom Fields Multilingual” plugin, but the translation neither shows. Can you help us, please? Thanks in advance.
Hello,
ACF plugin is a mandatory plugin so please go ahead and activate it. Then, please go and set the theme options for each of the languages. If the product options are not showing that means they’re not activated from the theme options. So, please switch the language to english and go to Appearance >> Theme Options >> Store and make sure everything is checked. See this on how to switch the language: https://okthemes.kayako.com/article/4-how-to-set-the-theme-options-for-polylang-wpml
Let me know if this solves it.
Best
hello, it’s Ivonne here again, please check http://appellationscellar.com.
for the front page, I want to change the logo image to mine and I want to know how I can change the W wine image to mine without moving the background.
Thanks, Ivonnechu@gmail.comHello Ivonne,
I checked your website and seems the demo import was completed successfully, if you have page duplicates, just delete them.
I see you already changed the logo image, but I’m not sure what you mean by “W wine image”, can you share a screenshot?
Best, Cristian
