164 comments found.
Can´t install child theme, I´ve sent a ticket, do have it?
I set it up as it says in the manual The category and price search are different from the demo version
It’s hard because the manual doesn’t tell you in detail
What should I do?
https://thdem.com/shop/There’s no import demo option on my theme. I couldn’t install the website when support was active as there was a lockdown in India and company was closed.
Now support is expired and I don’t have the import demo content option. Please help. I have installed the theme as documentation says, yet I face this issue.
Hello! Please submit a support request and our team will assist
As I said, my support is expired and therefore I am unable to request it.
Your documentation is unclear about where to create uploads folder. Would you be able to tell me where I should create the “uploads” folder?
Please submit a support request
hi, your theme is compatible with elementor, and vertical menu? , regards
Hello! This theme is not compatible with Elementor
Hello. I want to ask you the way I activate my ‘canvas’ theme using purchase validation code for the second time after website restoration by server.
I’ve updated my theme the day before yesterday, and I activated my theme at once, and succeeded. But after that, I uploaded the “child-theme” and activated it, and it didn’t work, and my website became white screen.
I’ve tried to fix it, but didn’t succeed. So I asked my hosting service to restore my site to the condition of former version. And it’s done.
Now I have updated theme again for the second time, and I tried to activate my theme again, but I didn’t succeed. It says: “This purchase code already activated!”
Could you please help me ?
Hello! Please submit a support ticket and our team will assist you. This comment form for presale and general questions only.
Hello. I’m user of this theme for maybe for 4 years. I feel the pictures at my “shop item” page are blur. I use pictures at 600×600 pixel for product. Can you give me an advice to make them look clear?
Hello! TF stats shows that you haven’t purchased this item. If you did please submit a support ticket and our team will assist you
I checked the picture displayed at my “shop items” page, and turned out that the picture size was 150×150 px. I want to change the setting for the picture size of “shop items” page to be 300×300. Is it possible?
TF stats shows that you haven’t purchased this item. If you did please submit a support ticket and our team will assist you
I already found the way to do that. And now pictures look fine.
Glad to hear it
Hello again. Now I have another problem. I bought this theme for about 4 years ago. Can you tell me how to submit a support thicket to your team?
Here is a direct link https://gt3.zendesk.com/hc/en-us/requests/new
I am interested in your canvas them but I notice your footer is limited content it and the home page can’t it be customised by my web developer… Your page builder can it be used to customize the home page ..can divider be used on the page builder
Hi there! Yes, we have a simple footer area in this theme. We use a custom template for the home page, the data is loaded dynamically.
all i see is copy right and social share. no links and place to add company details and address. thank you
it’s a simple text field for the copyright section
So it can’t be extended right
At the moment there is no option to do that. It can be done only as a custom solution, which is a paid service.
after buying the theme and whats the cost of customization
To get a quote, you have to send a request using a contact form available in our Themeforest profile page.
okay thank you
Hello I have a problem with titles in my shop, what can be wrong? https://www.ximenarozo.com/shop/
Hello! TF stats shows that you haven’t purchased this item
I did not but my client did.
We provide support only to the end customers.
When I update to the new wordpress update 4.9.8, I always get a 500 error. When I downgrade to 4.9.7 the problem is solved. Any idea?
Hello! Please contact your hosting provider, it’s a server error
Hi, how can we update the GT3 Page Builder (For Canvas Theme Only) plugin, we’ve updated the theme but we’re still get the Wordpress notification to update the plugin?
Hi there! Please try to deactivate, delete it. Then you will be required to install it once again, please do that. Note that the content won’t be lost.
That did it, thanks!
Glad to hear it 
Hi! I have a pre-sale question. Does your theme support/work with Polylang plugin – https://hr.wordpress.org/plugins/polylang/ ? Thank you in advance.
Hello! Yes, it’s compatible with that plugin.
Thank you!!
You are welcome.
Hello sir i want to buy this theme but i want the html5 version.Can i get it alone??If i finally get the wordpress version ,are all the html5 files included??Thank you in advance!!
Hello! The Canvas is available only as the WordPress theme. There are no HTML files in the package.
Please sir can i buy somehow the html files??
Please understand, we don’t sell html version anymore.
ok thanks!!!
We can only convert the theme into HTML, please send your request to help at gt3themes dot com
just did thank you very much!!
Hi,
We know that our support has run out but was wondering if you would be able to help?
We’re using the canvas theme with your main demo on our site http://www.groveinteriors.net/ we have noticed that the slider occasionally seems to extend past the edge of the grid/ has an extra pannel of the image to the right. Please see: https://www.screencast.com/t/4G8CPyUS we’re not too sure why it’s doing this or how to get rid of this panel.
Please could you look into this for us?
Thanks,
Lucy & Helen
Hello! You use child theme on your end. We don’t support customized products. Please activate the default theme and test it. Also please ensure you have the latest version 2.5.
Hello, how I can remove date from portfolio single items and how I can make all picture to be linked not just text in portfolio view?
Hello! Thanks for contacting us but TF stats shows that you did not purchase this item.
I have a purchase code, where I can provide it?
Hello! Please send details to support[at]gt3.zendesk.com Also please indicate the info where you got the purchase code.
Hi.
Does this theme use a Page Builder such as Visual Composer? (I personally don’t like to use Visual Composer…)
Hello! The theme contains the GT3 Page Builder, it’s not the same as the Visual Composer. The modules are more simple and user-friendly.
Thanks.
You’re welcome 
Hello how I can remove date from portfolio items? from title bar next to category?
Hello! TF stats shows that you haven’t purchased this item.
No I didn’t but my client did. You wont help me?
We provide support only to the end customers
Dear SIr Jus ti pirchased atheme and make the live found no error while installing but the theme is not working properly when we click on portfolio section then all the links are working and images are shown but when we click the same from top menu ( header ) only slider is shown no images get shown 2 secondly when we click on the Cabinet tab there are more pages and my default page 2 option available but when we click on the2 option error page comes up
pls do the needful
thanks bhuvana rora
Hello! Thanks for the purchase. Please log into your gt3themes account and submit a support ticket. Thanks
Dear Sir wont found any way but i get registered in http://forums.gt3themes.com/index.php but mailed you through this one pls do the needful website name www.mayawoods.in
1. The forum has been closed because we’ve added a dedicated support via personal gt3themes account. 2. During the purchase code activation, you had an option to set up gt3themes account. Did you set up one? If you provide your wp-admin details we can check it for you. The site credentials can be sent via a contact form available on our TF profile page https://themeforest.net/user/gt3themes
Dear Sir I Just pruchased a theme and when i make it live message appears Purchase Validation! Please activate your theme.
what should i do now pls do the needful
thanks bhuvan arora
Hello! You need to activate your theme to be able to manage theme options. The info box provides details http://prntscr.com/gctrph
dear sir i already add the purhased code bu the message appears this code is already acivated
thanks bhuvana rora
and the Crass sign comes up
Did you register GT3 account? There you can manage your orders, codes and ask for support.
just now i get register but it is a forum site
Please send details, wp-admin access and your purchase code to this email support[at]gt3.zendesk.com We test everything and activate the theme.
Dear Sir I mail the same pls do the needful
The code is activated on your end. Please use this account to get support next time http://prntscr.com/gcu8oh
Hi, just bought the theme and uploaded the demo stuff…. but for some reason the demo posts in the portfolio are not showing, can you help? Take a look: http://nordic65.com/home-1/
Hello! Please send your site credentials via a contact form on our tf profile page and we will take a look
u mean item support? can u provide the contact form link please?
There is a contact form on this page https://themeforest.net/user/gt3themes
Hello, on mobile view slider is wider about 3-5 px on the left side: http://gt3demo.com/wp/canvas/ how it’s possible to align with products block?
Hello! What phone do you test it on? Any screenshot? Thanks
Iphone https://prnt.sc/fq0ack
Do you experience the same issue on our demo page? Also please provide your site URL and iPhone version you are testing on. Thansks
Yes I see the same in chrome on your demo: http://www.openscreenshot.com/ryty8DvE-
You have to test the responsive mode on the native devices
