75 comments found.
Sir this theme have lot of issue is not working well please fix it
Hello,
Thank you so much for contacting us.
For any technical issues, please submit a ticket via this link: https://support.wpthemego.com and give us all info about your site (cpanel, ssh, account admin). Our developer will check and help you there.
Thanks!
theme is not active when i put license its not working can you please check once?
Dear sir,
Please submit a ticket on our ticket system: https://support.wpthemego.com/
Our suport team will check and resolve for you soon.
Thanks!
already place ticket but no reply pls check asap thank you
Hello,
Please give me order id or your email address to check.
Thanks!
The plugins WPBakery and Revolution slider are missing in the download package?
Hello,
Thank you so much for contacting us.
These plugins are not included in the theme package. But you can still download and install it directly from our server. Now please submit a ticket via this link: https://support.wpthemego.com/ and give us all info about your site (cpanel, SSH, account admin…). Our team will check and help you there.
Thanks!
Noticed that the the core plugins are not compatible with WooCommerce 4.4.1. Any plans to update them?
Hello,
Thank you very much for contacting us. However, we already updated Woocommerce 4.4.1 for our theme and released it on Aug-24-2020(https://prnt.sc/ualuft). So, please download the latest version of our theme and update it for your site now.
To update, you can follow this guide: https://wpthemego.com/document/how-to-update-wordpress-theme-for-your-site/
Best regards
update?
Hello,
Thank you very much for contacting us and we are so sorry for not replying to you soon. We have just come back from the weekend.
Our developer is checking the latest version of WooCommerce on our theme. After finish, we will release a new version on Themeforest. So, please wait.
Best regards
Hello;
I have update WP version 5.2 to 5.3 and now hitheme return an error liek this
“Warning: Declaration of Hitheme_Mega_Menu_Walker::walk($elements, $max_depth) should be compatible with Walker::walk($elements, $max_depth, ...$args) in /home/ttteknoloji/public_html/wp-content/themes/hitheme/lib/nav.php on line 539”
It’s everywhere (both frontend – backend)
Please help us top urgent
Hello,
Thanks for your comment.
We’ve just released a new version to fix this issue. You can download the theme and update into your site now.
If there is any question or difficulty, you can create a ticket and send us your site’s info and issue at the Support System: https://support.wpthemego.com/?p=open
After checking, it will be easier for our technical supporter to follow and help you.
Thanks,
Can someone provide details on how to make the header sticky?
Hello,
Thanks for your comment.
To active the sticky header, please go to Appearance > Theme Options . Navbar Options then enable Active sticky menu: https://prnt.sc/pb277x
If there is any question or difficulty, you can create a ticket and send us your site’s info and issue at the Support System: https://support.wpthemego.com/?p=open.
After checking, it will be easier for our technical supporter to follow and help you.
Also, I see that your support license for this theme expired then please renew it to not interrupt the help for your site.
Thanks,
Hi, I got a notice in my site that Woocommerce is not working properly (actually I check’t it, at the back-end of Woocommerce in my site in the section of orders, I cannot see the info of clients who has purchase or place an order) because the theme needs to be updated. How can I update my theme and child theme?
Hello,
Thank you very much for contacting us.
Please provide us some screenshot about this problem. We will check and give you an answer.
Thanks
i go to buy your theme but have a question, this theme works with the module of the prestashop JA marketplace???
Hello,
Thank you very much for interest in our theme.
However, it seems there is mistake here. This is Hitheme of WordPress version, not Prestashop CMS.
So, to get answer for this question, please comment in this link : https://themeforest.net/item/hitheme-wonderful-responsive-prestashop-17-theme/19966688?s_rank=1
Thanks.
Hello I want to change cart icon top-minicart-icon. How to change it?
Hi there,
It seems that you fixed the issue.
If there is any question with our theme, you can create a ticket and send us your site’s info and issue in the WordPress Platform area at the Official Support System: http://support.ytcvn.com/. After that, it will be easier for our technical supporter to check and help you.
Thanks,
I have a problem with my Shop page at Hitheme. My products variations are slightly shown on each product on the shop page. Have a look at my website at: https://www.alexelectron.com/shop/
How can I fix that?
Hello,
Thank you so much for your message.
For this issue, please create a ticket and send us your site’s info and issue in the WordPress Platform area at the Official Support System: http://support.ytcvn.com/
After that, it will be easier for our technical supporter to check and help you.
Thanks,
Hi I want to make all header height small in style five. Is there any possibilities to make it smaller?
Hello,
Thanks for your comment.
For this one, it may need changing in CSS. You can create a ticket at our Official Support system at http://support.ytcvn.com/ and provide us your site info and more detail about the issue. After checking, it will be easier for us to help you.
Thanks,
done
Oh, thanks for your feedback!
Hi, it seems like the theme is making the Images on our front page very bad quality (banner and product images). How can we fix this?
Hello,
I see that you have not purchased our theme with the current account.
If you purchase it, you can create a ticket at our Official Support system at http://support.ytcvn.com/ and provide us the purchase code and info of your site. After checking, it will be easier for us to help you.
Thanks,
I bought your theme and need some help now. I can not register at your support address “http://support.ytcvn.com/index.php” and can not create a ticket. How can I get in touch with you?
Hello,
Thank you so much for your message.
You can contact us via contact@wpthemego.com. Please provide us the purchase code and your site info then we can check it if necessary.
Thanks,
When I am removing the item from cart, after refreshing the page, I get the cart without that item but it still appear in the cart icon at header
Hello,
Thank you so much for your comment.
I checked in our demo and see that it still works well there.
You can create a ticket and send us your site’s info and issue in the WordPress Platform area at the Official Support System: http://support.ytcvn.com/.
After that, it will be easier for our technical supporter to check and help you.
Thanks,
I want to change height of sw-hitheme-account pull-right to 58 from 98. How to do?
Hello,
Thanks for your comment.
For this one, you can add this into style.css in childtheme file:
.sw-hitheme-account i.fa{
height: 58px;
line-height: 58px;
}
If there is any difficulty, please create a ticket and send us your site’s info and issue in the WordPress Platform area at the Official Support System: http://support.ytcvn.com/.
After that, it will be easier for our technical supporter to check and help you.
Thanks,
I want to change top minicart icon to gift icon. I am not able to file your used icon. kindly assist.
Hello,
Thanks for your comment.
For this one, you can use this CSS in style.css in childtheme:
.top-form.top-form-minicart .top-minicart-icon:before{
}
If there is any difficulty, please create a ticket and send us your site’s info and issue in the WordPress Platform area at the Official Support System: http://support.ytcvn.com/. After that, it will be easier for our technical supporter to check and help you.
Thanks,
Having these <?php _e( ‘Coupon code’, ‘hitheme’ ); ?> makes the plugins like loco translate unable to translate the site. You should use .po files etc.
Thank you so much for your comments and those tips,
I sent this to our developer then he can check and improve this theme.
Thank you,
Hi. I downloaded the new version. However I would like to suggest that you stop implementing non-transable code to your theme. Like the file hitheme/woocommerce/cart/cart.php includes “Continue shopping”, “Coupon code”, “if you have..” etc, plus the footer.php that includes your themename and URL. All these hard translations make translations really time consuming and pain in the *.
This too! hitheme/woocommerce/checkout/form-checkout.php
themes/hitheme/woocommerce/checkout/form-checkout.php -> Your order themes/hitheme/woocommerce/checkout/review-order.php -> Total, Subtotal etc
Thank you so much for your comments and those tips,
I sent this to our developer then he can check and improve this theme.
Thank you,
Hi, I bought the Hitheme about 3 days ago..Question, is the “import demo data” the same as the quick start file you are providing?
I can’t really fix the theme as the demo. I really need your help! Also I have submitted a ticket #TF473065.
Hello,
Thank you very much for purchasing our theme.
The “import demo data” is not same quickstart file. With import demo data function, you need to install package theme first, then do “import demo data” for your site. However, the ID of Post, Product, categories… can be changed when import. So, you need to do some re-configuration for your site after import.
For quickstart, you do not need do any configuration for your site. After install, it will be showed like our demo.
Best regards
We got the quickstart file, and the installation was done having the exact demo of the main Hitheme. But we have an issue, Our technical department that installed the theme has informed us the following:
“Your theme has a bug that makes the megamanu dropdown menu not work when you save theme settings. (I uploaded the logo via File manager to avoid this). So as soon as you save any setting the dropdown will stop working properly. You should contact your theme author about this bug.”
So, can you fix this bug issue, so we can move on on our modifications? We have also submitted a ticket for it #TF473065
Hello,
We are so sorry for this late reply. Our team has just been back to work after the summer vacation and we continue to work today.
About your ticket, our supporter has replied you there. Please keep following to get support from our team soon.
Best regards
Where is my support i soon been waiting for 2 weeks?
Hello,
Thanks for your patience and so sorry for any inconvenience caused from us. I’ve checked at our Official Support with your name but have not seen any tickets.
Please provide me the ticket code or link then I will check it for you.
Thank you,
[YouTech Support] Re: Showing two websides at one? [#MT351897]
Why you never answer when i need support? It has been going weeks now again!
Hello,
We are so sorry for all inconvenience from our theme.
Could you tell us more detail about your problem and provide us some screenshot for it ? We will check and give you an answer.
Best regards
