28306 comments found.
The Show sharing buttons checkbox is not displayed on the product page although it is checked in the customize product page section. When loading the product page you can see the icons for a split second before they dissapear because the css for display is none. How can I enable/display the checkbox option when creating a product?
Hi there,
Please send a link to your site in an email via support and we’ll look into it.
How to apply the basic settings of breadcrumbs (in the shop) to breadcrumbs in the portfolio?
Hi there,
I’m afraid we do not have a setting for this. Flatsome piggybacks on the WoooCommerce breadcrumbs which are only available for the Shop pages. To integrate this in the portfolio pages, you will need a bit of customization.
Thanks
I am trying to import dummy content but nothing is imported I got such error in the console once the page where all your themes are presented is loaded, I am trying to pick any of them but nothing then is happening GET http://blackangel-clothes.com/wp-content/themes/flatsome/wp-content/themes/flatsome/inc/admin/envato_setup/css/envato-setup.css?ver=1.1.9 404 (Not Found) please tell me how I can import dummy content cos your wizard does not work
?
Hi there,
Please shoot an email via support and we’ll look into it.
Hello
Can you reply to my ticket number 70133 raised 4 days ago?
1. The site loader does not get enabled – I think this is a widely reported problem seeing from other comments.
2. The prev-next button on the product page does not load all the products. On what basis does it work? Is it bounded by the category or any other taxanomy?
Please resolve these issues.
Thanks
Hi Guys. Just to let you know the most recent version the map will not save the height. You have to manually enter it into the short code but every time you enter the UX builder it wipes the value.
Hi there,
I can’t seem to replicate the issue on my end. Please ensure that you clear your cache and check your plugins.
Lazy load for images has an Issue that breaks J-SON. I hope you can check it for coming updates. Thanks
Hi there,
Please send an email with more information via support and we’ll look into it.
Hello.
When Wp Rocket is enabled ``Quick View`` feature from products is not working. http://prntscr.com/kgyvgf I tried to disable HTML Minifcation, or CSS one by one, but I didnt find yet where is the issue.This is the website: https://cellphone.life
Hi there,
Have you fixed the issue. I have checked your site https://cellphone.life/ and quick view seems to be working fine https://pasteboard.co/HyFCYDU.png
Hi, Yes, it is in the process to be solved. There is an issue with Minify JavaScript files – http://prntscr.com/khduj6 The team from Wp-Rocket will fix this issue on monday.
I received the answer from Wp-Rocket team.
It looks like the issue was with an inline script from Flatsome not playing nice with our new combine feature to combine inline JS. I’ve excluded that script ….
By the way, here is our helper plugin to exclude inline scripts for your reference:
https://docs.wp-rocket.me/article/1104-excluding-inline-js-from-combine --------------------------------------------------------------------------------------------- Is is possible with the next update of flatsome to fix or to combine those things?Thanks in advance.
I know you’re working on the update but would the “outdated copies of some WooCommerce template files” be causing the backend to show ‘1 Plugin Update Available’ when all of my themes and plugins are up-to-date?
UPDATE: Actually I just deactivated and reactivated the yoast plugin and it disappeared.
Awesome
Thanks for the update.
Hi – Awesome theme,
I am jsut having an issue with the scroll to link – when scrolling down to the link it is perfect – but when scrolling from a link at the bottom of the page to a link in the middle of the page, it doesnt go high enough to select that link (by about 10px) – any idea why?
Thanks!
Hi there,
Please send a link to your site via support and we’ll look into it.
Hi. When using Woocommerce free downloads plugin and choosing Wide Gallery as product layout, the download button disappears. It works on the other layouts. Any fix to this?
Hi there,
Please shoot an email via support and we’ll look into it.
Feature request: I’d like to collapse the sidebar shown in “Woocommerce – My account” template when viewing the site from a mobile device. Currently the sidebar is shown at the top of the page when visited by a mobile device. This causes a lot of scrolling. Moving the sidebar to the bottom of the page, or by collapsing the sidebar to the left, solves this issue.
I hope you’ll add this feature in the upcoming update. Keep up the good work. Thanks!
Hi there,
Please place this feature request here https://uxthemes.canny.io/flatsome
How I can set the width of the section or the site?
Hi there,
You can find a setting for this in Theme Options > Layout > Site Content Width (px)
Since the last update I can’t edit the functions.php version.
I get this message:
Communicatie met de site niet mogelijk om te controleren op fouten, de PHP aanpassing is teruggedraaid. De PHP-bestandswijziging moet op een andere manier worden gewijzigd, bijvoorbeeld door SFTP te gebruiken.
Sorry my wp is in Dutch, but you might know the error 
Hi there,
This issue is a WordPress issue experienced by some users after updating to WP 4.9. Please check your installation for any issues using the health check plugin https://wordpress.org/plugins/health-check/
In the meantime, you can use the plugin https://wordpress.org/plugins/wp-file-manager/ to edit the theme files.
Ensure that you are running WordPress 4.9.8
Good day UX Theme, when we upolad new woo commerce items we have legacy woo commerce category image format (square) instead of the one predefined on the theme (respect aspect ratio) – please see screneshot https://prnt.sc/kggqoc where can we change this again?
Hi there,
You can change the WooCommerce Image size settings in Theme Options > Shop (WooCommerce) > Product Images
Hello, I have many problems with this theme. First How to display a full width image in the navigation meny and to write a description underneath? there is no answer in the video second…it is supposed to be a user friendly theme. It is not for coders. The navigation menu is limited and not easy to design, many bugs as well I just bought the theme but i am very disappointed. I just wrote you for a refund…
Hi there,
We have responded via the helpdesk
Hello! I use audio links in one of my client’s pages. When the text is clicked, the linked file automatically downloads. Is there a way to simply play the audio file? Perhaps in another window?
Hi there,
You will need a plugin for this.
OK! Thank you. I may be able to set a style for an audio asset embedded in a plain page—I’ll let you know what I come up with.
Is anyone having these issues with Flatome 3.6.1?
- Layout image disappears after publish and exit from customizer. Seems this is only an issue with full width pages.
- Button color defaults to original green “success” color in slider banner, instead of selected color pallet in customizer.
- Two scrolling bars appear in customizer (causes screen shaking and tearing) and will scroll far passed the footer.
- Icons are off center when in a circle in both UX builder and customizer. Literally every icon with a circle around it is off center, even the icons in Flatsome’s page builders and product categories. I had to disable wishlist to get rid of it in the store.
- In UX builder, banner button “alert” color (set to outline) has a red ring around it when selected or hovered over. There is no selected red color anywhere in customizer nor in any other plug-in I own.
- Banner paralax stopped working as well as zoom on hover.
- I feel stupid but for some reason, the footer is on sticky (it pops up when scrolling down and it looks odd) and I can’t find where to change it lol.
These issues seemed to snowball on me after the layout images started to disappear. I had no problems early on but it seems like things are getting progressively worse. I haven’t altered any code, I’ve tried it on different computers, desktop and laptop and I tried re-installing Flatsome. I’m using a PC and I primarily use Chrome.
Hi there,
Please shoot an email via support and we’ll look into it
How do I disable the drop down menu when a user clicks on MY ACCOUNT in the header on the Home Page for my online shop? I want the user to click the MY ACOUNT icon and go directly to the MY ACCOUNT page instead of the drop down menu being displayed. Some of my customers are elderly and the drop down menu will confuse them. I’m find with putting in CSS if that is required. Just tell me where to put it. Thanks!!!
Hi there,
We have a setting for this in Theme Options > Header > Cart > Cart Style and set this to Link Only.
hi, i tried to add mail chimp code in the footer.php part of editor. but website stopped working, so i removed that code and updated but seems all the footer.php is deleted. now i have no footer part on website and home page does not work properly. please let me know how i can recover the footer.php code
Hi there,
Please send an email via support and we’ll look into it.
Hi there, I have updated my Flatsome theme and WooCommerce to the latest version, but I am getting the same message about outdated WooCommerce templates as few other people. When can we expect the next theme update so this will be fixed? It has a negative effect on my check-out process. Thanks!
Hi there,
I’m afraid I can’t promise an ETA to the next update. However, our development team is working very hard to publish an update as soon as possible.