225 comments found.
“Failed to import Media” – any suggestions?
Hi,
Thanks for your comment. With this issue, I advise you to submit a support ticket at ThemeMove Support Channel – this is our private support channel, you can freely contact our developer and ask him to help you. Just remember provide your purchase code & admin login information.
Best Regards,
ThemeMove
Hi,
Thank you for your theme. I have a question. Is there anyway we add arrow to this zigzag carousel in team page (http://atomlab.thememove.com/elements/team-member/) Thank you!
We will add this section for you in the next version, please wait.
hello can you tell me where i can find more vectors like this in template?
I´m having some issues during Demo import. The process always freeze at 1%.
Hi,
Please open a support request at http://support.thememove.com and our developer will help you to solve all issues.
Regards,
TM
Hello, this item has outdated WooCommerce theme files.
Hi, we’ll release the updated version soon.
Nice please announce it then so we wont miss the date.
Hi,
I have released the latest version of Atomlab, please update it
How do I remove the Search Icon from the top of each page (I installed the sample data)?
Hi,
Please go to Appearance -> Customize -> Header -> Header Style 01 -> http://prntscr.com/kiccbo
Regards,
TM
still no reply…. where is my service, i’ve paid for.
Hi,
We have 2 days off at the weekend. Today our developer will reply your ticket. Thanks for your understanding.
Regards,
TM
Hi,
We have 2 days off at the weekend. Today our developer will reply your ticket. Thanks for your understanding.
Regards,
TM
Hi there, google maps is showing the WRONG location. I have confirmed the coordinates. No matter what coordinate I input, it shows the wrong location. I have updated the api. Please advise.
Hi, please open a support request at http://support.thememove.com and our developer will help you
Best Regards,
TM
I have already opened the support ticket. I have already created the google maps api. I sent the login information in the ticket. Thank you
Thank you!
Hi there, requesting an update please. Still have the map issue and the %20 when they click on social media. There is no space after the url. Please advise. Thank you!
Hi,
Just ask our developer and he’ll help you
Regards,
TM
Hi, i have problem with download your theme. I buy it, and got confirmation on my mail. but when i try to confirm for download, link write me: “Something went wrong It looks like something went wrong on the page you were accessing. Our development team will be notified of the issue automatically, however if you require assistance please contact the help team who will be happy to aid you.
(Quote this reference number: ‘**‘).
Sorry about all of this. Here’s a link back to what you were doing before this happened.”
What is going on? Or download please theme to my mail: 2025sel@gmail.com or give me money back ASAP. Thank you!
Hi,
Can you tell me your purchase code? Because I don’t see your Purchased badge on this account.
Regards,
TM
And where my theme? Or give my money back!
Hi,
Seem to have the problem when purchasing the theme on ThemeForest and the purchase progressing doesn’t complete. Please contact ThemeForest staff ( https://help.market.envato.com/hc/en-us ) to get a help. We can’t help you or refund for you when we don’t receive your purchase for our theme.
Regards,
i have a problem maps. can you help me ? http://www.cmhoster.com/contact/
Hi,
Please get Google Map API Key at https://cloud.google.com/maps-platform/ http://prntscr.com/kfjrju
After getting your Google API, you should go to your site -> Appearance -> Customize -> Advanced -> Advanced -> Google API Key & paste google api here http://prntscr.com/kfjs45
Regards,
TM
Hey guys – any plans for a sale on this item in the next while? thanks 
Hi,
We don’t have promotion price for Atomlab now.
Regards,
TM
Hi there, I am getting a 403 whenever i go to cusomtomize. Please help!
Hi,
In this case, please go to our support channel at http://support.thememove.com and our developer will help you
Best Regards, TM
Hi, unfortunately I am stuck using the wpbakery page builder. I downloaded the elementor builder because I thought it was better, but the loading screen was stuck for hours, leaving me unable to use it. Maybe I am doing something wrong, but if I am forced to use a certain builder over another that really does suck. Please let me know if there is anything I can do to fix this. Thank you.
Hi,
In this case, please go to our support channel at http://support.thememove.com and our developer will help you.
Best Regards, TM
hello there.
is it possible to have the blog pages and portfolio pages act like ‘normal’ pages? especially when it comes to the width?
Otherwise, is it possible to customise the link of portfolio feeds to go to a custom url?
Cheers.
Hi,
I don’t get your point at “normal” pages – can you show me an example/screenshot?
Moreover, you can customize the link. Please go to external portfolio url instead of details page. http://prntscr.com/kb3rr3
Regards,
TM
Hi, after importing the demo data i dont see the rev slides, please advise asap 
Hi, is it RTL ready?
Hi,
Our theme doesn’t support RTL
Regards,
TM
agungmegaiswara, I have experienced the problems with the max execution time set to 360. Now this would work if we could install one plugin at a time, but like you, I get the “Sorry, you are not allowed to access this page.” error if I hit the back button to return to the included plugin list.
Still can not get your theme installed completely…
Hi,
Our developer is replying the ticket, please reply it directly.
Regards,
TM
You developer installed the plugins, thank you! Unfortunately, I can not get the demo to install (it just hangs, even let it run over night)...
FYI, just go demo to install…Thanks again for your help.
No problem. You are welcome. If you still need any help, just ask our developer directly.
I opened a trouble ticket with your support but I can not login to check its status. I tried resetting my password but that is not working either. Can I get some help please?
Can you tell me your ticket number or your email?
I can not install all the plugins at one time (times out even after setting max_execution_time to 3600), when I install one at a time I can not get back to the plugins page, how do I get all the plugins installed?
Please reply via the ticket you’ve made.
Ticket number is #22782, I would really appreciate your help getting these all installed!
Are WPBakery Page Builder for WordPress and Mega Addons For WPBakery Page Builder (formerly Visual Composer) the same thing?
Hi,
Please check your ticket. Our developer has installed successfully all required plugins and you can import the demo correctly now
Regards,
TM