Hi.,

1 ) Kindly, send us your purchase code through the right bottom form located @ http://themeforest.net/user/designthemes . so that we can move forward.

If you need your Purchase Code you may download it from your Theme Forest account > Downloads > choose the necessary product>Download>License certificate & purchase code.

Kindly refer the following links for getting clear idea.

2 ) Please be more specific about your query with some screenshot , so that we will help you better.

Regards., DesignThemes Support.

Hi yes, okay everything is working fine now – thanks a million!

Hi.,

We hope you had a great experience with our theme and support, Please take one minute to share your feedback by clicking on a rating below.

Please visit below video link for how to rate our theme:

Hoping for a 5 star rating from your end

Regards., DesignThemes Support.

Hi.,

Kindly, send us your WordPress admin login and FTP login credentials through the right bottom form located @http://themeforest.net/user/designthemes .So that, we will check and have a clear look from our end.

Regards., DesignThemes Support.

Hi.,

Hope you have resolved the issue. let us know if you need anything else!

We have updated your password and sent to your email id senne.tobias@gmail.com . Please have a look at it.

If you are happy with our support, kindly rate us. Have a look at the video for the rating process.

Hoping for a 5 star rating from your end

Regards., DesignThemes Support.

Yeah, now i got this message: Support has expired, and you need to purchase Support extension before you can access this forum again.

Is it new? I bought the theme in 2015; there was no limit for support and now – i must rebuy “support”?

Hi.,

Thank you for contacting us.

Yes, you need to buy the support then only you can login the forum to contact us.

The theme support expired after 6 months from the date of theme purchase with “Regular License”. After that you need to extend the support to get the support from us except you can get the latest version of the plugin files.

Regards., DesignThemes Support.

Please help, there is no way to remove this line “Apologies, but no results were found for the requested archive” from the home page

Hi.,

Thank you for contacting us.

Kindly, mail us your site credentials (WordPress admin login (Domain Name, Admin username and Admin password) & FTP access login details ( FTP Host, FTP Username, FTP Password)) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.

Regards., DesignThemes Support.

Thank you – do you know why the problem came back? Just so i can try and avoid this problem again?

Ok, i see what i did – thank you i will not remove that CSS this time! THanks again!

Hi.,

Thanks so much for the kind words!!

Waiting to see your 5 stars rating. Thanks in advance.

Regards., DesignThemes Support.

Hi.,

1 ) We have updated your password and sent to your email id ( ivankutuev@mail.bg ) Please have a look at it.

2 ) Kindly, send us your WordPress admin login and FTP login credentials through the right bottom form located @http://themeforest.net/user/designthemes .So that, we will update the theme.

Note: Before updating process kindly take a full backup including the database.

Regards., DesignThemes Support.

Hello rsriram, first thanks for the fast answear. Yes – this is my email adress, but for now i still not receive my password. May be the problem is in my email company. When yesterday i update theme files and website go down, i write to the hosting company and they restore previosly version of website and now website works with old theme. Now i will write you in message button website WordPress admin login and FTP login

Hi.,

Sorry, we do not have the pop-up option for view the gallery images. You can viwe the image as gallery images in the portfolio details page.

You can create the portfolio page with port folio template and you can add the portfolio gallery image in the particular portfolio details page under the default options with image section, “Click Here to Add images” and “Click Here to Add Video” to add images and video to your gallery.

If you have any queries, found any difficulties, facing any kind of issues or need any support for this theme, please feel free to contact us. We are always ready to help you.

Regards., DesignThemes Support.

Hi.,

Kindly refer the below link for how to fix mb_convert_case fatal error ,

Ref : http://support.wedesignthemes.com/knowledge-base/mb_convert_case-fatal-error/

Regards., DesignThemes Support.

Hi.,

Thank you for your interest on our theme.

As of now we don’t have this feature.

Regards., DesignThemes Support.

Hi carlosa.,

1 ) Do you want to display the portfolio category page with 3 or 4 column http://prntscr.com/ko3z77 ? then get into Admin Panel > Appearance > Spalab Options > Speciality Pages > Gallery , there you can choose the layout .

Ref : http://prntscr.com/ko412n

Else if you are referring to something else, please let us know a screenshot/video so that we can help you better.

2 ) Our theme is compatible with Visual Composer, but you cannot edit / convert the Demo contents with Visual Composer. You can create new pages with Visual Composer plugin using the short codes .

Regards., DesignThemes Support.

Hi, is it possible to make an icon shortcode an image so that we have the animation of the icon shortcode, but an image instead of an icon? For example, is it possible to turn icon9 into a image format but keep the other features?

Hi Carlosa.,

It’s possible but it will be a custom work for us. So, We will cost for this custom work. We charge $25/hour for custom works. It will take a 1 hour custom work. Let us know your interest.

Regards., DesignThemes Support.

Hi.,

Thank you for the interest in our theme and contacting us.

Sorry, we do not have the HTML version of this theme. We only have the wordpress version.

If you have any queries, please feel free to contact us. We are always ready to help you.

Regards., DesignThemes Support.

Hi.,

Yes , your right.

Regards., DesignThemes Support.

Excellent! Thank you so much for your assistance.

Hi.,

Thank you very much.

If you have any queries, found any difficulties, facing any kind of issues or need any support for this theme, please feel free to contact us. We are always ready to help you.

Regards., DesignThemes Support.

Hi.,

Yes ,we are working on your site.

But we can’t connect your FTP kindly send us those details. Because we can’t view you xml file it causes the error.

Regards., DesignThemes Support.

Sent

Hi.,

We are checking on the issue. Will let you know once we fix it.

Regards., DesignThemes Support.

Hi.,

Thank you for contacting us.

Please refer the attached video : http://recordit.co/TIbbVNBj9U Thank you, we look forward to helping you!

Hi carlosa98.,

Please copy and paste the slider shortcode in the wordpress editor section of that page and have a look.

If you are happy with our support, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5 star rating from your end

Regards., DesignThemes Support.

that worked, thank you

Hi carlosa98.,

Thank you very much.

Please rate our customer support, if you have some time. Here is how to do it.

Regards., DesignThemes Support.

Hi carlosa98.,

Kindly mail your WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check the issue.

Regards., DesignThemes Support.

Hi carlosa98.,

This screenshot http://prntscr.com/dnclh3 is just an example. The spalab theme has only the layouts that are listed in the sample layouts section.

Regards., DesignThemes Support.

ok thanks

Hi.,

Thank you for contacting us.

Get into Admin panel > Appearance > SpaLab Option > Integration > General > Custom CSS > Enable Custom CSS > Yes > Paste the below css code inside the text area > Save All.

.carousel-arrows { display: none !important; }

If you still have any issues, kindly send us some screenshot/video where you have the issue. So that we will check the issue.

Ratings: If you are happy with our support, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5 star rating from your end

Hi.,

Thank you for contacting us.

Your Plugins are already active. No need to enter the license key to activate the plugin files.

We have sent the latest version of plugin files to your mail. Please update it.

Note : We do not provide license to any of the Plugins that come along with the theme. We just provide the copy of the licensed plug-in. You can just ignore that message in your dashboard. That message appears in your dashboard, you can get the latest version of plug-in files from us when there is an update. Send us a message through the right bottom form @ http://themeforest.net/user/designthemes so that we will send you the latest version of plug-in files.

If you found any difficulties, facing any kind of issues or need any support for this theme, please feel free to contact us. We are always ready to help you.

Ratings!!

Thank you for giving us the opportunity to serve you better. If you really like our theme and happy with our support, please feel free to give us your best rating (5/5 stars) which would be much appreciated and helpful for us to proceed support you all forever

Please take one minute to share your feedback by clicking on a rating, visit below video link for how to rate our theme:

http://recordit.co/YqdTBuEJRm>/em> Thanks in advance.

Regards., DesignThemes Support.

For instance one example : There is a new version of Ultimate Addons for Visual Composer available. View version 3.16.24 details. Automatic update is unavailable for this plugin. Click here to activate your license.

Hi.,

Yes, Automatic update is unavailable for these plugins. Because, we do not provide license to any of the Plugins that come along with the theme. We just provide the copy of the licensed plug-in. You can get the latest version of plug-in files from us when there is an update. Send us a message through the right bottom form @ http://themeforest.net/user/designthemes so that we will send you the latest version of plug-in files.

Latest version of Ultimate Addons for Visual Composer is only Version 3.16.24

Refer : http://prntscr.com/kgzh45

If you have any queries, found any difficulties, facing any kind of issues or need any support for this theme, please feel free to contact us. We are always ready to help you.

Regards., DesignThemes Support.

Hi.,

We can’t check your site., the site is password protected. http://prntscr.com/lfqwsx

Please send us the correct details.

Hi, are you still looking into the 4 questions above?

Hi.,

1 & 2 ) The issue has been resolved. Please have a look.

3 & 4 ) Get into the option Dashboard > Appearance > Spalab Option > Integration > Custom CSS > Enable Custom CSS > Yes > Pasted the below css code inside the text area > Save All.

@media only screen and (max-width: 767px)
{
.dt-menu-toggle {
    background: #f00 !important;
    color: #000 !important;
}
#main-menu ul.menu, #main-menu ul.menu.rounded {
    background: #f0f !important;
    color: #000000 !important;
}
#main-menu ul.menu.rounded li:hover a, #main-menu ul.menu li:hover > a {
    background-color: #ffffff !important;
    color: #000000 !important;
}
}

You can change the color values as per your need.

Please don’t forget to place your worthy ratings Your 5 stars has a crucial part in our overall rating!

Regards., DesignThemes Support.