7929 comments found.
Hi,
We noticed a problem with cart. When you have more than 6 (depending of the screen size it can be more) products in cart you don’t see checkout button and you can’t scroll down to it, or to other products in cart. https://prnt.sc/kjply2 . We noticed the same behavior on your main demo as well. Is there anything you could do to help us with this issue? Thank you,
WCS
Hello there,
Thank you for purchasing our theme and for reaching us. This is not exactly a bug but a used-case scenario that cannot be fixed.
If you are using sticky header, it will not us to reach the bottom of the dropdown because it is fixed to the header. Different screens have different viewports and is not possible to set a height.
Alternate solution would be to disable the cart dropdown. We can disable dropdown and link it to cart page instead. You can do it from Electro > Header > Header Cart. Ref : https://docs.madrasthemes.com/electro/topics/theme-options/header/#header-cart
Hope this helps. Let us know if you have any other questions or need further help.
Thanks, Ibrahim
Hi… I need to change this text on “My Account” Page [Your personal data will be used to support your experience throughout this website, to manage access to your account, and for other purposes described in our politique de confidentialité.]
Thanks in advance
Hello there,
Thank you for purchasing our theme and for reaching us. The text can be changed from WooCommerce > Settings > Accounts & Privacy > Privacy Policy. Ref : https://docs.woocommerce.com/document/configuring-woocommerce-settings/#section-16 Hope this helps. Let us know if you have any other questions or need further help.
Thanks, Ibrahim
Hello, please how i do update the child theme from 1.1.4 to 2.0.10 that the parent theme is, i do not want to mess up with my business website.
Hello there,
Thank you for reaching us. If you are updating from 1.4.x to 2.x please read this guide as well :
https://docs.madrasthemes.com/electro/topics/getting-started/upgrading-from-v1-x-x/
Hope this helps. Let us know if you have any other questions or need further help.
Thanks, Ibrahim
can i use this theme for alidropship ?
Hello there,
Thank you for your interest in our theme. Yes, the theme is compatible with alidropship.
Thanks, Ibrahim
Hey! I accidentally purchased this template, I meant to purchase the Shopify one. How can we fix this? 
Hello there,
Thank you for reaching us. I’ve responded to your email.
Thanks, Ibrahim
Hello,
I have installed the theme and demo data. Now I see the site is continuously reloading.
I already submitted support ticket. Solve the issue.
Looking forward to your positive response.
Thanks
Hello there,
Thank you for purchasing our theme and for reaching us. I’ve responded asking for more details. Please let us know.
Thanks, Ibrahim
Token created 14 hours 18 minutes , still no any reply, i bought the theme and still i’m waiting to use it,
Hello there,
Thank you for purchasing our theme and for reaching us. I am sorry to keep you waiting. Our response time is 1 business day. I’ve responded to your support question already. Please do check and let us know.
Thanks, Ibrahim
I like your theme. Can I use your theme with other products such as car?
Hello there,
Thank you for your interest in our theme. The theme is suitable for any type of product and is not limited to Electronics. The theme is a WooCommerce theme and supports all features of WooCommerce.
A car may have additional attributes like make, engine, etc. These attributes will have to be added and configured via WooCommerce.
Hope this answers your question. Let us know if you have any other questions.
Thanks, Ibrahim
spare parts store can use?
Hello again,
Yes, you can use it for spare parts store. There are no restrictions on what type of store you can build with the theme. You can use it for any type of store. If you’d like to try the theme before purchase please email our support and we’ll setup a trial for you.
Thanks, Ibrahim
Hey guys! Loving the theme/build thus far! Question – have a variable item and have everything done correctly for the weights and dimensions. They do show correctly under specs once ALL VARIABLES for that product have been selected. Until that point, they both display “N/A”. I would like to change “N/A” to display something else, like “Select a product first, stupid”. Can this be done without code? If not, can you point me to the code? Thank you in advance for the help and hope you got a laugh from my example! 
Hello there,
Thank you for purchasing our theme and for reaching us. Glad you are happy with our theme. Your example did put a smile on our faces
Can you please share with us the URL ? I’d like to take a look at your current example. I’ll be able to make suggestions based on that.
Thanks, Ibrahim
Thank you for the quick reply, I will send an email now via Themeforest with the gateway information and page.
Thank you for the details. I’ll check and respond.
Thank you for the AWESOME support guys!
Hello! I want to ask a control question before buying your topic. in the mobile version of the menu the commodity comparison icon is removed, can this be fixed? Thank you in advance! )))
Hello there,
Thank you for your interest in our theme. We’ve kept our mobile header simple. If you’d like to add more icons, you’ll have to custom code it.
Hope this answers your question. Let us know if you have any other questions.
Thanks, Ibrahim
Here is the custom code to add wishlist and compare icon to mobile header : https://gist.github.com/ibndawood/793554a65287336b480bb957241efd6d
Hello! Thanks for the answer. The last question is whether it is possible to associate the comparison icon with this plugin: https://codecanyon.net/item/woocommerce-better-compare/21158249?s_rank=1 Instead, do you use the theme?
Hello there,
Thank you for purchasing our theme and for reaching us. I am not sure if the plugin is compatible or not, however I’ll try my best to help you with the compatibility. Please note third-party plugins are outside of support scope.
Thanks, Ibrahim
Hello! The template does not load on four different hostings. Please advise hosting on which everything will work? On the second day I suffer. (((
Hello again,
We have not come across any conflicts with any host providers. I am sorry that you have to switch four hosts. Can you please clarify what exactly is the issue you are facing ? Also please do email our support with your FTP ( or cPanel ) details and WP admin details, we’ll check into this issue.
Thanks, Ibrahim
Hi. The [electro_slider_onsale_product …] element of the slider revolution that is as an example in home-v5 does not work on my site. Can someone help me with a hint of the possible problem?
Hello there,
Thank you for reaching us. Can you please clarify what exactly is the issue with the slider ?
Thanks, Ibrahim
The element [electro_slider_onsale_product ..] is not rendered in the slider. I’m trying to build a slider with loading the products dynamically as it does in home-v5 but here on my site the product is not displayed.
1) [ https://www.lojamagiafestas.com.br/home-v5 ]
2) [ https://www.lojamagiafestas.com.br/wp-content/uploads/2018/08/Print1.jpg ]
Hello there,
Thank you for your clarification. Is the product ID 1460 on sale ? Please check.
Thanks, Ibrahim
his is the 1460 product: https://www.lojamagiafestas.com.br/produto/bandeirola-de-papel-listrada-vermelho/
This is product ID : 7879 and not ID : 1460
You’re covered in reason. I stood for hours looking at the product SKU instead of the ID.
Thank you!!!
You are welcome. Glad to be able to help.
Hi i am very confuse which theme is best for multi vendors. Your all themes are excellent like Techmarket, Electro, Tokoo some features are available on electro but not available on techmarket and tokoo some features are available on tokoo but not available on electro or techmarket for example king composer, sold history. please help me to find best with all features with compatible with DOKAN pro version. Thank you
Hello there,
Thank you for your interest in our theme. Techmarket, Electro and Tokoo are all compatible with Dokan Pro. However each theme is built based on different design ideas. Under the hood they all have the same type of code :
1. Electro – Its the most stable theme with almost 6k sales. Its been stable and we’ve improved it consistently over the years.
2. Techmarket – Built exclusively for 1920px screen. It loads lot of products and has lot of home page variations.
3. Tokoo – Our latest theme, built to be lean and mean. The design idea for Tokoo is different from Electro & Techmarket.
Hope this answers your question. Let us know if you have any other questions.
Thanks, Ibrahim
Thanks for your reply. But which theme has more and more features? Which theme show sold history products?
Electro has more features. I am not sure what you are referring to as showing sold history products. Please clarify.
Is it compatible with the latest WooCommerce 3.4.4?
Hello there,
Thank you for reaching us. The theme is compatible with WooCommerce 3.4.4.
Hope this answers your question. Let us know if you have any other questions.
Thanks, Ibrahim
Infact this support team is awesome! , keep the great work and grow your customer base ….
Hello there,
Glad you are happy with our support. Please do not hesitate to reach us if you have any questions related to our theme.
Thanks, Ibrahim
i want to add an icon inside mobile header. like i want to show languages icon to change the language. can you show me where i need to paste the cost? looking for your prompt reply.
Hello there,
Thank you for purchasing our theme and for reaching us. Can you please clarify which plugin you are using for languages switcher ?
Thanks, Ibrahim
I am using G Translator plugin. in desktop version i fixed it. but i can not fix it in mobile version. please give me the location where i can paste the code to show languages icon in mobile version beside my account icon. Thank you
Please email our support from here : https://themeforest.net/item/electro-electronics-store-woocommerce-theme/15720624/support and let us know your WP admin details and FTP ( or cPanel ) details. I will take a look into the issue.
i contacted to the author on the given name. but no any reply. please help me
Hello there,
Our usual response time is 1 business day. Also you’ve requested for an integration with third-party plugin which is not covered by support. However we’ll try our best to help. We request your patience.
Thanks, Ibrahim
dear i didn’t request to integrate the third party plugin. i just told that tell me the location where i can paste my code. i just want to create a flag icon, that’s it, beside the my account icon. an addition of an icon is not equal to integrate the third party plugin. please add only one icon (dummy icon) beside the my account icon in mobile version. thank you
Hello again,
Thank you for getting back. I’ve responded with a sample custom code that adds compare and wishlist icon to mobile header. You can tweak the code to add flag icon.
https://gist.github.com/ibndawood/793554a65287336b480bb957241efd6dHope this helps. Let us know if you have any other questions or need further help.
Thanks, Ibrahim
Thank you for the reply. I seend this code before.
Can you include the empty icon code in it. I want only one icon (any icon like a small flag image), so will replace the image and link url. I want only flag icon as an image inside mobile header beside the other icons.
Thank you
Hi, Is there any way to manage more than one inventory or is there a pluggin that allows me to do it? Also, how can i change the color of the “add to cart” button? Thanks
Hello there,
Thank you for purchasing our theme and for reaching us. There are no options to have multiple inventory in WooCommerce. I am also unaware of plugins that lets you do that.
To change the color of “add to cart” button, please use this custom CSS in Appearance > Customize > Additional CSS :
https://gist.github.com/ibndawood/cae06ee53e14ea6fe7e93e30958e2ca7Hope this helps. Let us know if you have any other questions or need further help.
Thanks, Ibrahim
How can we change top bar line : Welcome to Worldwide Electronics Store ?
Hello there,
Thank you for purchasing our theme and for reaching us. The text you are referring to is part of “Top Bar Left”. You can edit it from Appearance > Menus > Top Bar Left.
Hope this helps. Let us know if you have any other questions or need further help.
Thanks, Ibrahim
I have two questions 1. Which directory should I change the page slider images and the text. 2. Which directory should I change the codecanyon , themeforezt images on the site. 3. I need a help for the multivendor option of the them
Thanks
Hello there,
Thank you for purchasing our theme and for reaching us. To answer your questions :
1. You can change the slider and configure it in “Slider Revolution” page of your admin panel.
2. The images you are referring to are brands. Please navigate to Products > Attributes > Brands > Configure Terms to add/edit/delete brands and their logos.
3. Multi-vendor is provided by third-party plugins like Dokan, WC Vendors, etc. You can install them from Plugins > Add New and search for Dokan or WC Vendors. You can install any one of the plugin and use it to make your website multi-vendor compatible.
Hope this helps. Let us know if you have any other questions or need further help.
Thanks, Ibrahim
how to integrate add to cart with ajax, each time i click on add to cart the page loads. any help?
Hello there,
Thank you for reaching us. May I request you to post your support question from the same account that you used to purchase the theme. Support is restricted to customers only and unfortunately I cannot verify your purchase against this account.
If you believe you’ve used this account for purchase I request you to contact Envato.
If you are a developer asking this question on behalf of a client, please email our support your purchase code from your customer and the Envato account associated with the purchase.
Thanks, Ibrahim
Hello Team, Nice Design. Just a pre-sale question: Is there a system mentioned below: 1. Vendor 2. Wallet 3. Seller review & rating 4. Seller name on product page 5. Marketplace seller central 6. Invoice management 7. Separate seller profile 8. Shipping management 9. Product By Feature 10. Ask question to admin 11. Social network accounts 12. Order management 13. Flexible commission management 14. Approve/Disapprove seller or seller’s product 15. Admin can make an existing customer to seller 16. Assign a product to any seller
Hello there,
Thank you for your interest in our theme. To answer your questions :
1,3,4,5,7,13,14,15,16 – These questions are related to vendor management. Vendor management feature is not provided by WooCommerce but by third-party plugins like Dokan or WC Vendors. The theme is compatible with both these plugins, you can use any one of these plugin to make your website mulit-vendor compatible. Please reach out to the vendor plugin developer that you choose as they are in a better position to answer these questions about their plugins.
2,6,9,10,11 – These features are not default features of WooCommerce and you will have to rely on third-party plugins to achieve it.
8. WooCommerce provides shipping management that allows you to add your own shipping methods and configure them for geographical zones. Ref: https://docs.woocommerce.com/documentation/plugins/woocommerce/getting-started/shipping/
12. Here is WooCommerce documentation about Order Management : https://docs.woocommerce.com/document/managing-orders/
Hope this answers your question. Let us know if you have any other questions.
Thanks, Ibrahim
