130 comments found.
Hello,
I am not able to create an account on your website to create a support ticket with my purchase code. I entered my purchase code and then it displayed my details verifying my purchase. It asked me to verify my email address but I never received an email to verify it. How do I remedy that?
All I need to know is how to add a clickable link to the Services box.
Hi,
Thank you for choosing Paradise. Please, open the ticket to our support center: https://jwsthemes.ticksy.com/ We will assist you.
| Support |
I moved my web site to a higher hosting php version (7.3) The website does not work when the jwstheme-option plugin is active. How can i fix it? Could you send me please, the plugin for PHP 7.3 version?
Hi,
Please, send an email to our email(jwsthemes@gmail.com) + purchase code. We will send to you a new version.
| Support |
Hello,
customers can sign up when they are in processus booking ? Is there payment system please ?
Thanks!
hello i just upload the theme and all plugins but in dashboard services and testimonial option is not available
Hi,
Please, follow the video https://www.youtube.com/watch?v=TjiPvlew3KU
If you have some trouble. Please, open the ticket. We will assist you.
| Support |
Hello
Update theme to 2.1 and now my main navigation menu is overlapping.
Cannot locate the theme setting to adjust.
Site is www.wellnessfootprintsantigua.com
Also there is an extra line in the opening hours in the top bar menu.
Hi,
Please, open the ticket. We will assist you. In case your support is expired, you don’t have to buy a new license of the theme, just renew support is enough. Here’s how to do that: http://prntscr.com/leuaau
Best regards, The JWSThemes Support Team
| Support |
Hello, I would like to buy your theme for my client. I have several questions;
1. Can you make the phone number clickable on the top of sliders? I tried it, but it is not clickable. The phone number at bottom is clickable.
2. Can you make the service categories autoplay? If customer don’t touch it, customer would like there is only one service provided.
3. Any possible to add Gift Card sale?
Please check the websites I built use other authors theme pandamassagebr.com lakeserenemassagespa.com
Hi dnalandsci,
Thanks for exciting with us!
1,2 We can assist you to do it if you open the ticket to our support forum after buying the theme.
3. You can use some plugins allow to gain that.
And if you have more question, please let us know!
Thanks!
Best regards,
JWSTheme Support Team.
|
|
|
|
Support |
Hi,
How can I edit top bar social media. i would like to add target blank but i cannot find the file where to do that. furthermore when i try to change the css the website does not reflect the changes even if i flush the cache.
also for the footer or the service page i do not get the bakery page builder to edit them i can only work with the code straight up how do i fix this ?
thank you
Ultimate Member (and other user restriction plugins) issue with footer.
I just assuming that the footer is just another page. Therefore when I want to restrict content for members only for this link/page https://terramia.sk/podpora-clenov-terramia/ you will see the restriction text 2 times. 1st time for the actual content (that is OK) and 2nd time for the footer.
There is no reason to block footer and in the plugin setting I am allowing to show footer. But as I am assuming the footer is just another page so it gets restricted.
Can you help me with that?
Hi,
This is the problem of how to config Ultimate Member. The footer is custom post type “Visual Composer Editor”. Please, check to restrict content on it.
In case your support is expired, you don’t have to buy a new license of the theme, just renew support is enough. Here’s how to do that: http://prntscr.com/leuaau
Best regards, The JWSThemes Support Team
| Support |
Hi,
This is the problem of how to config Ultimate Member. The footer is custom post type “Visual Composer Editor”. Please, check to restrict content on it. Maybe, it is problem config restrict content.
Please, open the ticket to our support center. We will assist you.
In case your support is expired, you don’t have to buy a new license of the theme, just renew support is enough. Here’s how to do that: http://prntscr.com/leuaau
Best regards, The JWSThemes Support Team
| Support |
hi , i have purchased “Paradise – Multipurpose Spa & Beauty WordPress Theme ” this theme , now i am trying to edit it but the home page slider is is not working . can you please help me to sort out this issue.
And where to open the the ticket??
Hi,
Please, check correct name WordPress Theme. i didn’t see your purchase badge.
You can open the ticket to our support center: https://jwsthemes.ticksy.com/
You can create a new slider or use a demo slider.
Best regards, The JWSThemes Support Team
| Support |
Revolution Slider Error: You have some jquery.js library include that comes after the revolution files js include. This includes make eliminates the revolution slider libraries, and make it not work.
To fix it you can: 1. In the Slider Settings -> Troubleshooting set option: Put JS Includes To Body option to true. 2. Find the double jquery.js include and remove it. this is the error i encounter with slider.
Hi,
You can: 1, http://prntscr.com/lnz9ur edit slider. 2, http://prntscr.com/lnzacn 3, http://prntscr.com/lnzal7 and save your slider. You should create a new slider for testing.
Find the double jquery.js include and remove it. this is the error i encounter with slider. (from other plugins)
Best regards, The JWSThemes Support Team
| Support |
Find the double jquery.js include and remove it. this is the error i encounter with slider. (from other plugins)
where to find this option or where to edit this ???
hi in slider setting > Problem handing is not working for me . what do i need to do now
Actually there are many issue i face with this theme, i dont manage to see the plugin installed in it. then i dont manage to edit many of the option. i have installed the 1 click demo.
when installing demo content, there was error many time . will that be the cause for it??
Hi, You can open the ticket to our support center: https://jwsthemes.ticksy.com/ We will check and assist you.
Best regards, The JWSThemes Support Team
| Support |
ok will do that thank you
Hello,
could you please answer the support tickets? outdated WooCommerce Templates, Theme options doenst work, and changing logo is not working as well.
please i am in a hurry.
thnx
Hi,
Thank you for contacting. Please, open the ticket. We will assist you. Please, skip warning outdated WooCommerce Templates. Some template outdated because of WooCommerce update to 3.5.x.
Theme options don’t work, and changing logo is not working as well. Edit home and change logo in meta-box.
Best regards, The JWSThemes Support Team
| Support |
Invisible menu in Apple Mobile
I believe I have the same issue as zebi88.The menu is invisible in Apple Mobile as you may test https://terramia.sk. Please, what can I do about that?
I see that the lancelot6 may have the same issue. So maybe its a bug.
Hi,
Thank you for contacting. I see: Your connection is not private Please, open the ticket and send info to us. We will check and assist you.
In case your support is expired, you don’t have to buy a new license of the theme, just renew support is enough. Here’s how to do that: http://prntscr.com/leuaau
Best regards, The JWSThemes Support Team
| Support |
Hi,
Do you provide PSD files with this theme?
Thanks.
Hi,
Could you please tell me if there is a try before you buy version? because i really like the theme and willing to buy if its good enough.
Kind Regards
Hello Dear,
I dont need installation service can i get a discount? or is there going to be special offer sometime soon?
Regards
Hi
You made already some changes in my installation, that the menue is visible on iOS devices. Unfortunately, after migrating the Website to new servers it looks like your changes disappeard. Could you please let me know, what you’ve did, so I can make the Menue visible again on iOS devices?
Unfotunately my support has ended and i can’t create a ticket in your system as it does not allow it, as my support has ended.
Thanks zebi88
Hi,
In case your support is expired, you don’t have to buy a new license of the theme, just renew support is enough. Here’s how to do that: http://prntscr.com/leuaau
Best regards, The JWSThemes Support Team
| Support |
i want to buy theme here but i want you help me. i want to chang color theme before to buy theme. i have color
my contact wanchai.suksapan@gmail.com
Hi,
Please, open the ticket to our support center: http://jwsthemes.ticksy.com . We will check and assist you.
Best regards, The JWSThemes Support Team
| Support |
i need some help to change the background color of the top header bar. Currently it is taking the default color but i want to make the background white with a 1px bottom border.
Hi,
Please, open the ticket to our support center: http://jwsthemes.ticksy.com . We will check and assist you.
Your SUPPORT EXPIRED but if it’s a small guide or support. You can send an email to us. We will assist you. Please, see our email in the document.
Best regards, The JWSThemes Support Team
| Support |
Hi skumar96,
Please add this CSS to change the background for the header top! You also can change the color of texts and icons on the header top to another color by change color code like your wish.
.jws-header-v1 .top-bar {
background: linear-gradient(to right,#ffffff,#ffffff);
border-bottom: 1px solid #333;
}
.call-to-action .fa {
color:#333 !important;
}
.call-to-action a {
color: #333 !important;
}
.top-right .social-wrap .fa {
color: #333 !important;
}
Best regards,
JWSTheme Support Team.
|
|
|
|
Support |
Hi have a question how to do you change the colors on thehttp://paradise.jwsuperthemes.com/ to your personal colors as well for the service items colors???
Hi,
Please, open the ticket to our support center: https://jwsthemes.ticksy.com/ We will assist you.
Best regards, The JWSThemes Support Team
| Support |
Hey i did already please get back with my client need it thanks
how can i change the booking plugin colors?
Hi,
Thank you for contacting. Please, oen the ticket and follow your ticket. Our support center: http://jwsthemes.ticksy.com We really care about customer support services and guarantee to respond to all support topics within 24 hours on the weekday (a bit longer over the weekend).
Due to different timezone, you may get very fast response when we are available; our timezone is: GMT+7.
Best regards, The JWSThemes Support Team
| Support |
Hi I want to change the purple/pink color and the green color. i can’t change it somehow? do i have to go into the css?
Hi,
Thank you for contacting. Please, oen the ticket and follow your ticket. Our support center: http://jwsthemes.ticksy.com We really care about customer support services and guarantee to respond to all support topics within 24 hours on the weekday (a bit longer over the weekend).
Due to different timezone, you may get very fast response when we are available; our timezone is: GMT+7.
Best regards, The JWSThemes Support Team
| Support |
Hello, multi vendor, but multi booking too ? per vendor ? thanks
Hi,
You can view my item: http://pardise.jwsuperthemes.com
Our item use booked plugin for schedule booking. Paradise is compatible with WooCommerce plugin and multi-vendor.
Best regards, The JWSThemes Support Team
| Support |
