198 comments found.
hi how to change logo and customize the home page
Also I want to know which file need to upload as wordpress theme( all files with document or install able word press file only) please help
Hello! Please read the documentation that comes with the theme. If you have some tech related inquiries, please use this form https://gt3.zendesk.com/hc/en-us/requests/new and our support team will assist you.
Hi, any hint how to translate the GT3 Header Builder in different languages with WPML? Thanx
Hello! What exactly do you want to translate? Please send all your tech related inquiries via your personal gt3 account
Hi, I’ve already sent a message, but with no response so far. In our website (https://www.vinicitra.it/) we want to translate the black bar over the main menu, the one that starts with “vuoi conoscerci meglio?” Thank you
It’s impossible that you got no response. What is your ticket ID?
20913. We received only the ticket confirm automatic message.
Your ticket was answered once we’ve received it http://prntscr.com/k1j41f
what is the current version number, and where is the changelog? it isn’t showing up in the theme options
Hello! The latest theme version is 1.5 We will check why the changelog is not showing up in theme options.
I have version 1.4.2, I have no idea how to update this theme, I always have problems with updating even though auto-update is enabled.
If you provide your wp-admin details we will check it.
Dear sir/madam, soon we will open a store and we are looking for a template. Before we purchase one, we would like to ask the following questions:
1. Is it possible in this theme that people can make their own account 2. Is it possible to buy products with an account, but also without one. So customers always have the option. 3. Can we show the customer how much there is left in stock for a certain product 4. can we make discount vouchers in the theme 5. Can we also show the clothes by video instead of only pictures 6. Can we let people subscribe to a mailing list 7. Can we install related clothing items that appear when people click on a certain item. Something like: you might also like this and this 8. Can we make our own pop up banners when entering the website 9. Can people click on a country where they live 10. Is there such a thing as a social wall, or instagram plug in to show case our page? 11. Can people select their size 12.If their size is not available, will there automatically a message popping up and also, can they subscribe themselves to a mailing list if they still interested in the item that is not on stock anymore. So that we can update them when the product will be in stock again.
Hi there! Thanks for your interest in our theme. 1. Yes, it’s possible to register an account to see the whole purchase history. 2. Yes, there is a guest purchase option. 3. Yes, you can do that. 4. Yes, discounts are supported. 5. You can add video to the product description. 6. You can add mailchimp widget to ask your customers to subscribe. 7. Yes, it’s possible 8. It requires 3rd party plugin, it’s possible to do that 9. Where exactly do you want them to click the country? Please be more specific 10. Yes, there is a plugin to display instagram feed 11. Yes, you can add attributes 12. There will be a notice that this size is out of stock
Hi,
Been too busy to really start with this theme, so doing it now. However, I want to add my purchase code to have the annoying banner away from the backend. It says my code is already activated. Although I only used this theme for this single website. How can this happen? That must be a bug in your theme.
Jeroen
Hi there! Thanks for contacting us. Please send us your site credentials and we will check it https://gt3.zendesk.com/hc/en-us/requests/new
Thanks a lot for your (really quick) reply! I’ve sent in a ticket. Thanks.
What is your ticket ID, I will speed up the process 
Hi there, that would be 20030. Thanks a lot.
i would like to find out can some tech support assist me with ticket id #19749 iys been 10 hours
Hi there! Please read our support terms. Please note that it usually takes 2-3 hours to get a response but sometimes it can take up to 24 hours depending on the number of tickets in the queue. On weekends the support is limited. Thank you for understanding.
Working Hours (Mon-Fri): 10 A.M – 8 P.M. GMT
Hello! Tell me please if there is a wish list module. Also how can I look through demo version of personal account of this theme? Also I didn`t find options for sizes. Thank you in advance
Hi there! Yes, wishlist is supported in our theme and use can use its shortcode on the pages. The test drive option is not available in the theme. You can easily add attribute “size” to the product.
Hi, How can I assign Shop Style and Single Products Style? I want to choose as Shop Style “Classic Shop” and as Single Products Style “Fullwidth Style”. I searched in documentation, but there is no explanation how to do it. Can you advise me how to do it.
Hi there! To get assistance, please send your inquiry via your personal gt3 account or via this form https://gt3.zendesk.com/hc/en-us/requests/new and our support team will assist you.
Hi, I just bought your theme. My website is not ready yet. How can I make “coming soon” page as a main page and where can I change settings of it? Thanks for help.
Hello! Thanks for the purchase. You can set any page as home page in the Settings -> Reading. Please read the theme documentation for obtaining information. Thanks
Thanks
I upgraded this theme but in the process it wiped out my slider revolution images. All of the images appear in the back end and they are all showing in the plugin and media library. This happened on a previous update also. Can you tell me what could be conflicting? The site has been this way for several days now and it’s affecting sales.
Hello! To check what’s wrong, please submit the support inquiry via your gt3 account and our support team will check it
does this theme has a “sliding cart”? I mean that thing, that slide in from right when you click on “add to cart”.
Hello! Are you referring to the ajax cart?
Please help with the following;
1. Stripe payment gateway not showing… 2. When you click “Checkout” or “cart” it does not go to cart or checkout page
I have submitted a ticket also.
Hello! Thanks for contacting us. What is your ticket ID?
16214
Our support team will check it and get back to you asap.
did you receive my login details?
Yes, we did. Please be patient, it may take some time to check your website. We provide assistance to all our customers in the order they submit tickets. We do respect all our customers. Thanks for understanding. You will get a response via ticket system.
How can I translate all the page?...Thank you
Hello! We recommend to you use Loco Translate plugin.
Dear GT3themes team,
I have tried to update the Google maps (in the ‘Admin > Customize’ on the location ”.....mysite.nl/wp-admin/customize.php?theme=wizestore&return=htt…....” and use the tab Google maps) and made some changes, like changing the maps marker image.
But it did not change/work?
Also if I mouseover the map marker, there is a text/title saying “South Ozone Park!” ??
Kind regards, André
Hello Andre! Thanks for contacting us. Please send your site credentials at https://gt3.zendesk.com/hc/en-us/requests/new and we will check it.
Hi, okay I shall reply. Thanks in advance
Thanks
hey need help with this shop sidebar Top filter https://prnt.sc/fsq905 it doesnt show on my site .. its there but doesnt show any content please help as soon as possible
Hello! Please send your site credentials via this contact form and we will check it https://gt3.zendesk.com/hc/en-us/requests/new?mobile_site=true
THE SHOP PAGE HEADER
Hey some how the shop page header color remains greyish how can i change it?
Hello! Please provide your site credentials at https://gt3.zendesk.com/hc/en-us/requests/new and we will check it.
awesome theme
any updates coming for the woocommerce
Hello! The theme is fully compatible with latest Woocommerce
oh thanks just saw
Great
Where can I view the changelog of the update from 8 February 18?
Here you go: Updated: WooCommerce 3.3.1 compatibility Updated: All required plugins Updated: Yoast plugin compatibilty Added: Theme options translation Fixed: Minor bug fixes
Thanks for your answer. And how is the version number?
V 1.4.1
Hi! presale question. is it easy to switch to the dark version of the theme? Is it just choosing the dark skin or will it need custom css to get that black skin in all the pages? thanks
Hello! You can select the dark skin.
Hello, any updates? WooCommerce says this theme is not full compatibile and needs to update.
Hello! Thanks for contacting us. The update is ready, it will be issued asap. All the customers will be notified via email till then please do not update WooCommerce
