516 comments found.
Hello,
Firstly, We checked your site and don’t see any problem on it(https://prnt.sc/m96upb). Please provide us some screenshots about the problem which happens when updating our theme. We will check and give you an answer.
Second, about the message: ” Your theme is not active now, please fill your purchase code to active your theme!”, this is a new requirement of Themeforest. So, To turn off this message, you need to add your purchase code in the admin => appearance => theme activation(http://prntscr.com/m96v51).
Best regards
hi, the sub info also does not come out of the menu properly. Looks missing in the component
footer: http://prntscr.com/lvf8tz widget: http://prntscr.com/lvf8yo the setting here is lost
Hello,
About this problem, please go to the our support system and create a ticket on it. Then provide us your site’s info. We need to check your site first, then will give you an answer.
Thanks
can u reply my ticket ??
Hello,
Thank you very much for contacting us.
I checked our support system and see that our supporter replied your ticket (http://prntscr.com/ltc7dx). Please follow it to get our support.
Thanks
I want to download version 3.3.0. This is my most natural right. I bought the theme in 2016.
In addition, I opened tickets with the name of dr.cengiz on magentech. I’m waiting for you to answer. I have serious problems.
@themeforest @envato @magentech
Hello,
Thank you very much for contacting us.
Firstly, we checked on our support system(http://support.ytcvn.com) and don’t see the ticket which you request sw maxshop 3.3.0(http://prntscr.com/lluklk). So, we can’t reply your ticket now.
Second, you also can download the latest version of this theme on Themeforest by go to the download => find sw maxshop and click on download button to download the latest package.
Thanks
I sent you 6 tickets. You didn’t support me. You did not answer. The picture is attached. Everybody look. I will send my complaint to ThemeForest.
https://prnt.sc/llx1dhYesterday I opened a ticket from MagenTech. Today I’m opening tickets on YouTech. I want version 3.3.0. My most natural right. ThemeForest deserves me. Respond immediately.
http://prntscr.com/llxdnxGet an emergency. I can’t open support. Because you only have 3 tickets. Peh. I’ve reported ThemeForeste status.
https://prnt.sc/llxg1dHello,
Thank you very much for your reply.
Firstly, for the ticket on magentech.com. This is the support site for Magento, not WordPress CMS. So, our Magento support team didn’t reply your ticket on it. For WordPress theme, we only support on the site http://support.ytcvn.com/.
Secondly, your support time is expired from 2016. So, please renew it to get support from our team.
Finally, we included sw_maxshop_v3.3.x which is updated WooCommerce 3.5.0 and WordPress 4.9.x on the Themeforest. You should download and install the latest version of this theme for your site.
Thanks
Hello,
1/ We don’t delete your account on our support system. 03 your ticket is still opening on it(http://prntscr.com/lmawr9).
2/ Our supporter replied to all your tickets on support.ytcvn.com yesterday:
- Ticket #TF880213 : http://prntscr.com/lmawx4
- Ticket #TF446216 : http://prntscr.com/lmax4s
- Ticket #TF746957 : http://prntscr.com/lmax71
3/ About the ticket on the magentech.com, as we replied you in the previous comment, it is the support system of Magento theme. So, we don’t support WordPress theme on it.
4/ We updated the latest version 3.3.2 on Themeforest. Please download this package via there.
Now, your support time is expired from 2016. So, please renew it to get support from our team.
Thanks
I want version 3.3.0. 3.3.2 is incorrect. I did not like 3.3.2. Send me 3.3.0. Or I want my money back.
@Envato @ThemeForest
And they closed my account. They opened it here and they wrote the answer. I complained to you about Envato.
Take the mail you want version 3.3.0. ! Mail: muh.aicengiz@gmail.com
Hello,
Your support time is expired from 2016. So, please renew it to get support from our team.
Thanks
I want version 3.3.0. 3.3.2 is incorrect. I did not like 3.3.2. Send me 3.3.0. Or I want my money back. Mail: muh.aicengiz@gmail.com
@Envato @ThemeForest
Hello,
Your support time is expired from 2016. So, please renew it to get support from our team.
Thanks
I want version 3.3.0. You have to send. Give me my money back. My attorney will send you a warning. I complained to Envato. Friends do not buy this theme. The theme is bad. The theme is incorrect.
@Envato @ThemeForest
Hello,
Firstly, thank you so much for choosing MaxShop and so sorry if there is any inconvenience.
However, we need to make some points clearly as below:
1. Your support time expired since 2016, it’s over 02 years now.
2. On the market, only the latest of theme is available. This version includes the bug fixes, improvements, new features and compatible with latest WordPress, WooCommerce, Visual Composer and other plugins.
We have no responsible to provide you the old version of this theme. However, if you want, you can email us via contact@wpthemego.com then we can send it to you.
About the Support, you need to renew the support license first.
Due to the Envato ’s Policy, you’re not right in this case. If you continue to give bad comments and insist on doing like this, we will report to the Envato Team.
Thanks,
hello i am not able to brand image in products tabs. Products> brands>add new brand. kindly help
Hello,
Thank you so much for your message.
For this issue, please create a ticket and send us your site’s info and issue in the WordPress Platform area at the Official Support System: http://support.ytcvn.com/
After that, it will be easier for our technical supporter to check and help you.
Thanks,
i create ticket but no one replying please
Hello,
So sorry for this late reply. We missed your comment.
I really hope that your issue is solved. If not, you can email us via contact@wpthemego.com then will tell our team to check and help your issue as high priority.
Thanks,
Hello,
The last update makes that the SW Woocommerce slider doesn’t only shows 5 subcategories, also the category widget is not showing all the categories.
Any thoughts about this problems?
Hello,
Thank you very much for your your message.
About this problem, please go to the our support system and create a ticket on it. Then provide us information of your site. Our supporter will check and give you an answer.
Thanks
done, thank you !!!
You are welcome 
When i import Home 6 layout its not match to correct layout: https://demo.wpthemego.com/themes/sw_maxshop/?page_id=7259&header_style=style9&scheme=default&footer_style=style9
That mean, i not able import Style #6 from “One Click Demo Import” after i imported it show me style #9
Hello,
Thank you very much for your message.
We checked our theme package and don’t see this problem like you.
You also can go to the admin => setting => reading => Your homepage displays => A static page => then you can set home page 6 again for your site.
Thanks
How to remove this description (SW Maxshop is an outstanding responsive WordPress theme for multipurpose store, this theme is suitable for any kind of online store that needs a feature rich …)
Hello,
Thank you very much for contacting us.
Please provide us some screenshot about the place where is showing this description. We will give you a better answer after knowing it.
Thanks
How do I turn off or change link for Home > products
It has links from demo content.
Hello,
Thank you so much for your comment.
I checked in your site and see that it works normally as how it should be: http://prntscr.com/l6jwfv
This is breadcrumb – the feature of WordPress and we should not interfere it.
Thanks,
Hi there, thanks for your response. Quick question – I do not want Products to redirect to actionleds.ca/shop. Is it possible to update link there? Thanks
Hello,
This is the default value of WordPress and WooCommerce then we could not change it.
Thanks,
we are unable to customize ‘Add to cart’ button on front page,pleasee guide.
Hello,
Thanks for your comment.
How you want to customize this button?
Also, I notice that your support time expired since 22/06/2017 then please renew it to get further support for this theme.
Thanks,
Hello,
Am selected mega menu option and using shortcode
[product_tab categories=”266,272,267” number=”3”] With Advance option : Append Advance Content With Shortcode.
But When i view menu in front end its just showing shortcode in drop down menu?
Please Suggest
Thanks
Hello,
About this, for the number 266,272,267, it’s the ID of the product category in your site.
Also, your support time for this theme expired from 22/06/2016. Therefore please renew the support package if you want to get any further support for this theme.
Thanks,
Hello,
Yes 266,272,267, it’s the ID of the product category in my site.
Thanks
Hello,
Firstly, please make sure that you are using latest version of this theme.
Secondly, your support package for this theme expired for 2 years then please renew it if you want to get any further help from us.
Thanks,
yes its latest version of this theme.
Hello,
Your support package for this theme expired for 2 years then please renew it if you want to get any further help from us.
Thanks,
I bought this theme and every time I try to install it, it says the link has expired. this is my Invoice: IVIP27635122
Hello,
Thank you so much for your message.
For this issue, please create a ticket and send us your site’s info and issue in the WordPress Platform area at the Official Support System: http://support.ytcvn.com/
After that, it will be easier for our technical supporter to check and help you.
Thanks,
I already contacted support. Still waiting for a response.
Hello,
Thanks for your co-operation.
I checked and see your ticket #CW975863 and our developer has been checking the issue for you here.
It seems that your Maximum upload does not meet the requirements. Please recheck your site to make sure that the PHP Configuration satisfy the points as below:
max_execution_time 360, memory_limit 128M, post_max_size 32M, upload_max_filesize 32M
Thanks,
Hi.
I have a problem with the template, I add more elements in the menu and I need to know if there is any way to change the breakpoint of the responsive menu from 992px to 1024px.
Thank you.
Hello,
Thank you so much for your message.
For this issue, please create a ticket and send us your site’s info and issue in the WordPress Platform area at the Official Support System: http://support.ytcvn.com/
After that, it will be easier for our technical supporter to check and help you.
By the way, I notice that your support time expired, please renew it to get further support from our team.
Thanks,
Hello, I have an issue with the review tabs inside products. I need to have a tab active for client reviews in each product, I also make sure in wp settings that allow comments are checked, but I still don’t see the tab active in my products. I checked out the demo but it don’t have it either… is ther a way I can solve this problem??
Thank you (this is a little bit urgent)
Hello,
Thank you so much for your message.
For this issue, please create a ticket and send us your site’s info and issue in the WordPress Platform area at the Official Support System: http://support.ytcvn.com/
After that, it will be easier for our technical supporter to check and help you.
p.s: Please provide us the site address, admin account, ftp address and account then we can check it if necessary.
Thanks,
Dear Support,
i have recently purchase and installed your theme. there is some issue with countdown sale section. i have already generated the ticket but there is no response.
So kindly resolved my issue.
for your information screen short is attached.
Screen short: https://prnt.sc/ke4iey Regards,
Hello,
I checked the ticket system and see that our supporter has been following your ticket #TF563789. Please reply us there then it will be easier for the team to support you.
Thank you,
Dear Support,
you take a lot of time via ticket.
kindly do earliest response on ticket system please.
ticket #TF563789
Regards,
Hello,
Actually we really wanna help you faster and faster. However, we have lots of tickets to solved per day. Therefore, we just can only try to help you in 01 business day following the Envato Support policy.
Thanks,
i am still waiting your response Via ticket system.
i have also installed your theme on local server but there is same issue with countdown sale section.
Screen short: https://prnt.sc/kg5ezq i am still waiting your response.
Regards,
Hi there,
I checked and see that our team has been supporting you there. However, it seems that the account you provided in the ticket is not right anymore, then we give you direction to solve it.
Please check the ticket then follow the issue there.
Thanks,
Dear Support,
According to your instruction i have put the above css in style.css file of child theme. but its still not working.
i have send you the required admin panel access via ticket system.
Regards,
Our team will continue to check and help you in the ticket system.
Thanks,
Dear Support,
i am still waiting your response Via ticket system.
Regards,
Hi there,
So sorry for this late. We’ve been back to work after the weekend.
I checked in the ticket and see that our supporter helps you there. Please follow it.
Thanks,
Dear Support,
according to your instruction i have cleared the cache but after three weeks still my issue not resolved.
kindly resolved my issue as soon as possible.
Hello,
Please give your feedback in the ticket then it will be easier for the technical supporter to help you. Actually, I’m not the one who follows your ticket.
Thanks,
Dear Support,
i have generate the ticket on dated 18 August 2018 on your YouTech Support Center but there is no response.
Ticket #MT675540
i am still waiting your response.
Regards, Fayaz
Hello,
Thank you and so sorry for the late reply.
I reminded the supporter who is following the ticket and he has been checking the issue. It seems a little bit complicated then take much time. Please wait for us.
Thanks,
Thank you for the reply.
How much time its take more? already its take 9 days.
Hello,
We temporarily fixed for you with CSS. We will continue to check the issue then fix it soon.
Thanks,
Hello. I really liked your template. I’m interested in several questions. 1) I have a category that has many subcategories – about 40 pieces. I will be able to display these subcategories in the drop-down menu, so that it would not be too long and break into 3 or 4 columns? 2) In the drop-down menu – turn off headers there is such an opportunity? An example sample in the screenshot – https://prnt.sc/ke1uro Thank you.
Hello,
Thank you so much for your interest in MaxShop.
For the first feature, you can configure in the Menu of this theme. For the second one, we can hide it as you want.
Thanks,
This is my 3rd email and you dont answer Any ticket. Please Contact me. 3 weeks trying to reach you.
Hello,
Thanks for contacting us.
I checked the support system with your email and see that you created a ticket there. Also, our supporter has replied you some hours after that but we have not received any response from you: http://prntscr.com/kcl5ao
About the duplicated page, it seems that you are using old version of MaxShop. Please update your site to the latest version to fix this bug. Please back up your site first in case there is anything wrong.
Thanks,
hello there. i want to ask about your support. Do you depend on the Envato support system means 6 month support only or you will give support for life time
i was bought some plugin that they don’t want to give support after 6 month even if there is a technical issue.
in my experience i was bought 5 years before AVADA theme they have own support system if i have any problem with the theme related. They will fixed for me
I know you have own ticketing system will you do support for your customer after expired the 6 month Envato support period
thanks
Hello,
Thank you so much for your question.
For the themes on Themeforest, we will follow the Envato Support Policy. We will provide 6 months of support and it can be extended if you purchase the extended support license there.
After the support package expires, you can still download the updated version there. If there is any bug in our theme, we will fixed and update then you can update in your site.
Actually, it requires support license to get support in our support system. However, if it’s not complicated issue and not take much time, we can help you.
Thanks,
Hello, I just did the update, but I have several SW plugins are not able to be activated.
SW Our Team Slider, SW Partner Slider Widget, SW Responsive Slider Widget, SW Testimonial Slider Widget
When I tried to activate them I got the following fatal errors (just showed you two of them) Fatal error: Cannot declare class sw_ourteam_slider_widget, because the name is already in use in /home/carnanoc/public_html/elabsaver.com/wp-content/plugins/sw_ourteam/sw-ourteam-widget.php on line 0
Fatal error: Cannot declare class sw_resp_slider, because the name is already in use in /home/carnanoc/public_html/elabsaver.com/wp-content/plugins/sw-responsive-post-slider/sw-resp-slider.php on line 0
Also, you don’t have SW Woocommerce Slider plugin any more. Since When I clicked it on my homepage, nothing happened.
Please let me know how to resolve this problem. Thank you
Hello,
Thank you so much for your message.
For this issue, please create a ticket and send us your site’s info and issue in the WordPress Platform area at the Official Support System: http://support.ytcvn.com/.
After that, it will be easier for our technical supporter to check and help you.
Thanks,
Revolution Slider not working for me i sent email to contact@wpthemego.com waiting your advise
Hello,
Thanks for your email and so sorry for this late reply.
We’ve just been back to work after the weekends. Our supporter will check and help you via the email.
Thank you,
