Discussion on Blance - Clean, Minimal WooCommerce WordPress Theme

G2Digital Purchased

about 7 years ago

Hi, I have a problem with checkout the theme blance. The input createaccount not showing when clicked.

jwsthemes Author

about 7 years ago

Hi,

Thank you for contacting. please, open the ticket and follow your ticket. We will assist you.

Best regards, The JWSThemes Support Team

G2Digital Purchased

about 7 years ago

Hi, I need a help with theme. I’m with problem related stock.

The products are getting negative inventory. -1 -2 -3

We test and reset all carts but not working. can you help us?

jwsthemes Author

about 7 years ago

Hi G2Digital,

Please, open the ticket to our support center. We will assist you.

In case your support is expired, you don’t have to buy a new license of the theme, just renew support is enough. Here’s how to do that: http://prntscr.com/leuaau

Best regards, The JWSThemes Support Team

kilimomo Purchased

about 7 years ago

Hi, with the new woocommerce update 3.5.0, the product image are blurred and the 1 gallery product pic thumb size are changing is not the same size than other picture in gallery product is higher i made few test and is woocommerce 3.5 he made this bug Thank to looking that

jwsthemes Author

about 7 years ago

Hi,

Thank you for contacting. No worry. Our theme is compatible with WooCommerce 3.5.x. Function works. Please, skip some warning some outdate WooCommerce template.

We will check and update soon. If you have some trouble or question. Please, open the ticket to our support center.

Best regards, The JWSThemes Support Team

kilimomo Purchased

about 7 years ago

jwsthemes made a fresh instal intal demo and change product picture and you will see the matter

G2Digital Purchased

about 7 years ago

Hi, When next update for Woocommerce 3.5 ?

jwsthemes Author

about 7 years ago

Hi,

Thank you for contacting. No worry. Our theme is compatible with WooCommerce 3.5.x. Function works. Please, skip some warning some outdate WooCommerce template.

We will check and update soon. If you have some trouble or question. Please, open the ticket to our support center.

Best regards, The JWSThemes Support Team

about 7 years ago

I have a problem with opening the mobile menu. I have to click on it several times before it actually opens. Or it opens and goes away again.

support_01 Author Team

about 7 years ago

Hi ff1977,

Please open the ticket to our support center! And send us Admin info, we will check this issue for you. Thanks!

Best regards,
JWSTheme Support Team.

kilimomo Purchased

about 7 years ago

Hi, what is the best way for delete What my size? in product page thank

support_01 Author Team

about 7 years ago

Hi kilimomo,

Please open the ticket to our support center! We will assist you to delete this section.

Best regards,
JWSTheme Support Team.

blasterDev Purchased

about 7 years ago

i dont understand why the elements of the footer had disappeared !!

jwsthemes Author

about 7 years ago

Hi,

Sorry for felay. Please, open the ticket to our support center: http://jwsthemes.ticksy.com We will assist you.

We really care about customer support services and guarantee to respond to all support topics within 24 hours on the weekday (a bit longer over the weekend).

Due to different timezone, you may get very fast response when we are available; our timezone is: GMT+7.

Best regards, The JWSThemes Support Team

blasterDev Purchased

about 7 years ago

Please response to my ticket #1730209

jwsthemes Author

about 7 years ago

Hi,

Thank you for info. Please, follow your ticket. We will assist you.

Best regards, The JWSThemes Support Team

jein Purchased

about 7 years ago

Hello I can not find how to contact your support I have a problem with the installation of the demo The execution failed. Please check error.log Best regards

jwsthemes Author

about 7 years ago

Hi,

Thank you for contacting. please , open the ticket to our support center: https://jwsthemes.ticksy.com/ We will check and assist you.

Best regards, The JWSThemes Support Team

margauxsoum Purchased

over 7 years ago

Hello, I would like some information please.

- Is it when you install the demo, the menu is exactly as in the demo ? because I like the menu and I would simply like to see change texts and images.

- Then I love the theme the only thing is the buttons rounded, it is possible to put them rectangular ?

- I wish I could install a demo theme and simply change the images and texts because I do not have much time, with your theme it will be simple ?

I’m sorry for your questions but I’m in a hurry and suddenly I do not want to make a mistake, thank you very much

jwsthemes Author

over 7 years ago

Hi,

Our Blance theme has 1-Click Import All Demo data, same 100% live site. You can custom such as change the images and texts.

Best regards, The JWSThemes Support Team

Pavlox18 Purchased

over 7 years ago

Hello, I cant find any Import/Export option and manualy import opiion done mess with this theme (error with strings and errors while importing media)

jwsthemes Author

over 7 years ago

Hi,

Thank you for contacting. You can manual import demo data: https://www.youtube.com/watch?v=_uEhfdMggB0&list=PLBuSeip6M6GkVtj4PiAOlLaL3nsekT3bh Some images imported successfully. So, it will warning: Exist. Please, skip it. If you have some trouble. Please. open the ticket to our support center: https://jwsthemes.ticksy.com/ We will check and assist you.

Best regards, The JWSThemes Support Team

over 7 years ago

Hey, nice theme! I have a few Q before I order it: 1. Is it possible to have icons, pictures, gifs (i.e. 360degrees view) or videos in menu? Like there is on “BLOG” section in menu. 2. Is it possible to have a secondary (independent) menu on the left side? 3. Is it possible to have menu in few horizontal lines, as tabs? 4. Is it possible to adjust the speed of moving the object on autoplay in 360 view? 5. Is there a catalogue mode (without Add to cart and Wish list buttons/functions)? 6. Can I on “Product with bundle” page change “plus” mark into “square” mark (where there is place to check/uncheck the additional product)? 7. Can I replace the description of product on any “product page” with my free text, also in tabs? 8. Will I be able to make similar layout (functionally) like this https://prnt.sc/ke6qi1 (inc. dedicated forms with many options for each product)? Sorry for so many Q at once Regards

jwsthemes Author

over 7 years ago

Hi,

Thank you for interesting. Please, view our description our item carefully. If you need to same your requirement. You can custom it.

Our support center: http://jwsthemes.ticksy.com/

We really care about customer support services and guarantee to response to all support topics within 24 hours on weekday (a bit longer over weekend). Due to different timezone, you may get very fast response when we are available; our timezone is: GMT+7.

Best regards, The JWSThemes Support Team

blasterDev Purchased

over 7 years ago

TICKET #1654095 needs to be answered please

support_01 Author Team

over 7 years ago

Hi blasterDev,

Please follow your ticket! Thanks!

Best regards,
JWSTheme Support Team.

bonnett Purchased

over 7 years ago

Hi, how do I install a homepage demo?

jwsthemes Author

over 7 years ago

Hi,

Thank you for purchasing. Please, open the ticket to our support center and follow your ticket. Our team will assist you.

Best regards, The JWSThemes Support Team

support_01 Author Team

over 7 years ago

Hi bonnett,

Please open your ticket to our support forum! We will assist you to do this.

Best regards,
JWSTheme Support Team.

origini_agency Purchased

over 7 years ago

Is there anyway to disable the ajax cart option and have normal redirect cart functionality?

jwsthemes Author

over 7 years ago

Hi,

Thank you for purchasing. Please, open the ticket to our support center: https://jwsthemes.ticksy.com/ or support forum and follow the ticket.

Our team will assist you. Best regards, The JWSThemes Support Team

ruenesia Purchased

over 7 years ago

pre sale questions: 1. Can i turn off hover effect and the compare and wishlist icons in mobile mode? 2. Can i display category information below the product name in single product page?

Thank you

2 other replies

jwsthemes Author

over 7 years ago

Hi,

You can turn off over effect and the compare and wishlist icons in mobile mode. Please, open the ticket to our support center or forum. Our team will assist you.

Best regards, The JWSThemes Support Team

ruenesia Purchased

over 7 years ago

ok, i’ll buy this theme and i expect good support from your team, thanks

jwsthemes Author

over 7 years ago

Hi,

Great thanks!

ruenesia Purchased

over 7 years ago

i have a problem with demo import. Where is the open ticket menu in your forum?

jwsthemes Author

over 7 years ago

Hi,

You can open the ticket here: https://jwsthemes.ticksy.com/ Our team will assist you.

Best regards, The JWSThemes Support Team

kellykwang Purchased

over 7 years ago

Can I let the Categories no show to my product detail? only show the price ?

jwsthemes Author

over 7 years ago

Hi,

You can use CSS Custom to hidden it. Please, open the topic to our support forum and follow your topic. Our team will assist you.

Best regards, The JWSThemes Support Team

mrdigital Purchased

over 7 years ago

I see some comments about the demo content and I still see the same issues. There is no one-click install option as in the documentation. Can’t find “Content.xml” either to install it manually.

All the reuired plugins are installed. You should probably update the documentation.

support_01 Author Team

over 7 years ago

Hi mrdigital,

Thanks for reaching us! Please make sure that you imported the demo data right way!
http://prntscr.com/jprnr9
If something wrong, please open the ticket to our forum support!

Best regards,
JWSTheme Support Team.

ottocompany Purchased

over 7 years ago

Hola, mi duda es muy básica. Acabo de comprar el tema. Lo descargo en zip en mi ordenador, e intento cargarlo en “añadir plugin”/instalar. Me da error al descomprimir, me dice que no se ha encontrado el paquete. Este método es el mismo por el que he instalado todos los plugins que tengo y no se porque en este caso que hay que hacer distinto. Es el .zip con liciencias el que hay que instalar? O sin licencias? Cual puede ser el problema?

jwsthemes Author

over 7 years ago

Hi,

Thank you for contacting. Please, download full package from ThemeForest again and unzip it. Then, view this article: https://jwsuperthemes.com/forums/topic/how-to-install-theme-and-demo-content/

Open the topic and send WordPress info to us. Our team will assist you.

Best regards, The JWSThemes Support Team

kellykwang Purchased

over 7 years ago

hi,

I can’t register your website account, the registration process show “Please enter a valid purchase code”, but I just copy the code and paste Purchase Code, I dont know what reason.

I want to know how to edit the Product Description image? ( this is demo code:vc_row[vc_column_text] ) where can edit?

jwsthemes Author

over 7 years ago

Hi,

You can open the ticket to our support center: http://jwsthemes.ticksy.com. Please, send WordPress info login to us + screenshot. We will check and assist you.

Best regards, JWSThemes Support Team