Discussion on Blance - Clean, Minimal WooCommerce WordPress Theme

jwsthemes

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80 comments found.

pre sale questions: 1. Can i turn off hover effect and the compare and wishlist icons in mobile mode? 2. Can i display category information below the product name in single product page?

Thank you

Hi,

Great thanks!

i have a problem with demo import. Where is the open ticket menu in your forum?

Hi,

You can open the ticket here: https://jwsthemes.ticksy.com/ Our team will assist you.

Best regards, The JWSThemes Support Team

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Is there anyway to disable the ajax cart option and have normal redirect cart functionality?

Hi,

Thank you for purchasing. Please, open the ticket to our support center: https://jwsthemes.ticksy.com/ or support forum and follow the ticket.

Our team will assist you. Best regards, The JWSThemes Support Team

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bonnett

bonnett Purchased

Hi, how do I install a homepage demo?

Hi,

Thank you for purchasing. Please, open the ticket to our support center and follow your ticket. Our team will assist you.

Best regards, The JWSThemes Support Team

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support_01

support_01 Author Team

Hi bonnett,

Please open your ticket to our support forum! We will assist you to do this.

Best regards,
JWSTheme Support Team.

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TICKET #1654095 needs to be answered please

support_01

support_01 Author Team

Hi blasterDev,

Please follow your ticket! Thanks!

Best regards,
JWSTheme Support Team.

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Hey, nice theme! I have a few Q before I order it: 1. Is it possible to have icons, pictures, gifs (i.e. 360degrees view) or videos in menu? Like there is on “BLOG” section in menu. 2. Is it possible to have a secondary (independent) menu on the left side? 3. Is it possible to have menu in few horizontal lines, as tabs? 4. Is it possible to adjust the speed of moving the object on autoplay in 360 view? 5. Is there a catalogue mode (without Add to cart and Wish list buttons/functions)? 6. Can I on “Product with bundle” page change “plus” mark into “square” mark (where there is place to check/uncheck the additional product)? 7. Can I replace the description of product on any “product page” with my free text, also in tabs? 8. Will I be able to make similar layout (functionally) like this https://prnt.sc/ke6qi1 (inc. dedicated forms with many options for each product)? Sorry for so many Q at once ;) Regards

Hi,

Thank you for interesting. Please, view our description our item carefully. If you need to same your requirement. You can custom it.

Our support center: http://jwsthemes.ticksy.com/

We really care about customer support services and guarantee to response to all support topics within 24 hours on weekday (a bit longer over weekend). Due to different timezone, you may get very fast response when we are available; our timezone is: GMT+7.

Best regards, The JWSThemes Support Team

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Hello, I cant find any Import/Export option and manualy import opiion done mess with this theme (error with strings and errors while importing media)

Hi,

Thank you for contacting. You can manual import demo data: https://www.youtube.com/watch?v=_uEhfdMggB0&list=PLBuSeip6M6GkVtj4PiAOlLaL3nsekT3bh Some images imported successfully. So, it will warning: Exist. Please, skip it. If you have some trouble. Please. open the ticket to our support center: https://jwsthemes.ticksy.com/ We will check and assist you.

Best regards, The JWSThemes Support Team

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Hello, I would like some information please.

- Is it when you install the demo, the menu is exactly as in the demo ? because I like the menu and I would simply like to see change texts and images.

- Then I love the theme the only thing is the buttons rounded, it is possible to put them rectangular ?

- I wish I could install a demo theme and simply change the images and texts because I do not have much time, with your theme it will be simple ?

I’m sorry for your questions but I’m in a hurry and suddenly I do not want to make a mistake, thank you very much

Hi,

Our Blance theme has 1-Click Import All Demo data, same 100% live site. You can custom such as change the images and texts.

Best regards, The JWSThemes Support Team

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jein

jein Purchased

Hello I can not find how to contact your support I have a problem with the installation of the demo The execution failed. Please check error.log Best regards

Hi,

Thank you for contacting. please , open the ticket to our support center: https://jwsthemes.ticksy.com/ We will check and assist you.

Best regards, The JWSThemes Support Team

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i dont understand why the elements of the footer had disappeared !!

Hi,

Sorry for felay. Please, open the ticket to our support center: http://jwsthemes.ticksy.com We will assist you.

We really care about customer support services and guarantee to respond to all support topics within 24 hours on the weekday (a bit longer over the weekend).

Due to different timezone, you may get very fast response when we are available; our timezone is: GMT+7.

Best regards, The JWSThemes Support Team

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Please response to my ticket #1730209

Hi,

Thank you for info. Please, follow your ticket. We will assist you.

Best regards, The JWSThemes Support Team

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Hi, what is the best way for delete What my size? in product page thank

support_01

support_01 Author Team

Hi kilimomo,

Please open the ticket to our support center! We will assist you to delete this section.

Best regards,
JWSTheme Support Team.

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I have a problem with opening the mobile menu. I have to click on it several times before it actually opens. Or it opens and goes away again.

support_01

support_01 Author Team

Hi ff1977,

Please open the ticket to our support center! And send us Admin info, we will check this issue for you. Thanks!

Best regards,
JWSTheme Support Team.

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Hi, When next update for Woocommerce 3.5 ?

Hi,

Thank you for contacting. No worry. Our theme is compatible with WooCommerce 3.5.x. Function works. Please, skip some warning some outdate WooCommerce template.

We will check and update soon. If you have some trouble or question. Please, open the ticket to our support center.

Best regards, The JWSThemes Support Team

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Hi, with the new woocommerce update 3.5.0, the product image are blurred and the 1 gallery product pic thumb size are changing is not the same size than other picture in gallery product is higher i made few test and is woocommerce 3.5 he made this bug Thank to looking that

Hi,

Thank you for contacting. No worry. Our theme is compatible with WooCommerce 3.5.x. Function works. Please, skip some warning some outdate WooCommerce template.

We will check and update soon. If you have some trouble or question. Please, open the ticket to our support center.

Best regards, The JWSThemes Support Team

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jwsthemes made a fresh instal intal demo and change product picture and you will see the matter

Hi, I need a help with theme. I’m with problem related stock.

The products are getting negative inventory. -1 -2 -3

We test and reset all carts but not working. can you help us?​

Hi G2Digital,

Please, open the ticket to our support center. We will assist you.

In case your support is expired, you don’t have to buy a new license of the theme, just renew support is enough. Here’s how to do that: http://prntscr.com/leuaau

Best regards, The JWSThemes Support Team

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Hi, I have a problem with checkout the theme blance. The input createaccount not showing when clicked.

Hi,

Thank you for contacting. please, open the ticket and follow your ticket. We will assist you.

Best regards, The JWSThemes Support Team

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Theme not work 100%, have some bugs.

Hi,

Thank you for contacting. please, open the ticket and follow your ticket. We will assist you. support center: http://jwsthemes.ticksy.com

Best regards, The JWSThemes Support Team

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When are you going to up date this theme…

Hi niallbyrne,

We’re updating the next version.
After we have done and submit on ThemeForest, you will be received a message inform about that.

Best regards,

JWSTheme Support Team.
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Hi,

WooCommerce has been updated Version 3.5.2 . and When will Blance Theme be updated?

Hi,

Please, use current version. Our theme works with 3.5.x. We will update version soon.

Best regards, The JWSThemes Support Team

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Andersjpg

Andersjpg Purchased

Hi still not heard from the private email msg i made

Hi,

Thank you for contacting. Please, open the ticket to our support center: http://jwsthemes.ticksy.com We will assist you.

In case your support is expired, you don’t have to buy a new license of the theme, just renew support is enough. Here’s how to do that: http://prntscr.com/leuaau Best regards, The JWSThemes Support Team

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oh sorry its not a support i just wanted to know if the theme could do this: https://cl.ly/e9b8b2

Hi,

Please, see the live site: http://preview.themeforest.net/item/blance-clean-minimal-woocommerce-wordpress-theme/full_screen_preview/20846862

If our live site has a similar function. You can open the demo page and see the shortcode. You can custom code.

You didn’t have a purchase badge. We don’t support to custom code match to your requirement.

Best regards, The JWSThemes Support Team

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I purchased your theme but my code is not working for the WPBakery Plugin.

Thank you so much for using our theme.

When you purchase a theme from ThemeForest that bundles Visual Composer, Revolution Slider plugins or other premium plugins, you are free to use these Premium plugins with the theme. However, your Blance purchase does not give you individual Visual Composer and Revolution Slider licenses that allow you to activate or download these plugins as you wish. Activation doesn’t mean the plugin will not work but only that you cannot receive direct updates. Please don’t worry if you see warning messages about the plugin license activation.

You can use these plugins with the Blance theme and you are fully compliant with the Envato’s policy, but you cannot activate them as the owner (so don’t try to use the Blance purchase code to activate one of these plugins).

New plugin updates will be provided when we issue new theme updates. As soon as a new version is available for download, we will surely update the theme after we will fully test the plugins to make sure there are no bugs that will conflict with our own update. We will also fully test new theme versions before releasing them on ThemeForest.

How to update latest plugin: https://www.youtube.com/watch?v=WhAHwvRK8uM

Best regards, The JWSThemes Support Team

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