176 comments found.
Hi, I would like to know where I should upload the video’s products. I can only see this input: “Video Thumbnail Link” and if I upload it to the gallery it doesn’t appear in the front end. Is it possible, or I need an external plugin? Thanks, Kris
Hi,
All assistance will be provided through our Support Center: https://jwsthemes.ticksy.com
Customer service is very important to us, so on weekdays we promise to respond to all help questions within 24 to 48 hours (a bit longer over the weekend). You might receive a response from us while we are online extremely quickly due to different time zones. Our time zone is GMT+7.
If your support expired. Please use the contact form on the right-bottom part of our profile. We also inform you that we will not respond to support questions posted in the comments section.
Regards, the JWSThemes team
Hello, Your theme is not working after the latest Wordpress update I cannot add any variable product to a cart see link:https://liefdewen.co.za/shop/avo-hoodie/ when I deactivated your theme everything worked perfectly so it is the theme, I feel to pay for support for this is not fair. Please help me.
Hi,
Please also delete old Blance Core plugin and install it again. Before updating the theme, you should backup all your data.
Regards, the JWSThemes team
I already have the theme updated, it is the theme itself that is the problem. Can you please open up a support chanel so that I can give you logins so that you can take a look?
You have been contacted several times before regarding the mentioned problem, but the problem has remained unresolved. Now I try to apply again, I connect to your system, but it does not allow me to create a request, because a request has already been created with my activation key. however, I don’t see the previously created query in my environment.
Hi,
Thank you for choose Blance. Please, open the ticket and follow your ticket. We really care about customer support services and guarantee to respond to all support topics within 24 – 48 hours on weekday (a bit longer over the weekend). Due to different timezone, you may get a very fast response when we are available; our timezone is GMT+7.
How to find purchase code: https://jwsuperthemes.com/envatoOur support center: https://jwsthemes.ticksy.com
Regards, The JWSThemes Support Team
Guys, is the an update for this theme, Our site is overloading memory. please share the update so we can fix.
Hi,
Your site is overloading memory. This is the problem of hosting. You should increase memory limit.
Edit your wp-config.php file Add this to the top, before the line that says, “Happy Blogging”: define(‘WP_MEMORY_LIMIT’, ‘512M’);
How to increase memory limit wordpress site: https://woocommerce.com/document/increasing-the-wordpress-memory-limit
Please, open the ticket and follow your ticket. We will check and assist you.
All support will be conducted through our Support Center.
Regards, The JWSThemes Support Team
Hello,
the categories filter on top of shop pages has problem, if you are on an empty category and you also have a sidebar.
For example, if you are on uncategorized with no products and then click on a category of categories-filter, then the grid layout is broken. You can see this issue on your demo.
Also, the “Disable Row” of WPBakery Page Builder, does not work on your theme again. We have the latest version of theme and plugins.
Please check these issues. Thanks.
Hi,
Thank you for contacting.
All assistance will be provided through our Support Center. In case your support is expired, you don’t have to buy a new license of the theme, just renew support is enough. Here’s how to do that: https://prnt.sc/xygsm2
Customer service is very important to us, so on weekdays we promise to react to all help questions within 24 to 48 hours (a bit longer over the weekend). You might receive a response from us while we are online extremely quickly due to different time zones. Our time zone is GMT+7.
Regards, The JWSThemes Support Team
| Support Center |
Pre-purchase question: “the quick look” and “select options” feature when product on hover can be turned off? like to keep it simple? Thanks in advance
Hi,
Yes, “the quick look” and “select options” features when a product is on hover can be turned off. We will guide you after buying. You can only open the ticket and follow it.
Regards, the JWSThemes team
Hello,
Version 3 of the theme is only compatible with WC 5.1.x?
yes, Version 3 of the theme is only compatible with WC 5.1.x
Any plans on making compatible to 5.7.x?
Hi,
Blance Last Update 21 September 21. Blance is compatible with WooCommerce >= 3.0.2 Thank you
Hello,
In your previous response you said that the theme is compatible till WC 5.1.x and now you say that it is compatible with WC >=3.0.2.
Does this means that the last update of the theme (v.3) is compatible with the latest Woocommerce version? (currently 5.7.x)
Thank you
Hi,
Sorry for misunderstanding your question. the last update of the theme (v.3) is compatible with Woocommerce version > = 3.0.2, that means include 5.7.x.
All support will be conducted through our Support Center.
We really care about customer support services and guarantee to respond to all support topics within 24 – 48 hours on weekday (a bit longer over the weekend). Due to different timezone, you may get a very fast response when we are available; our timezone is GMT+7.
Regards, The JWSThemes Support Team
| Support Center |
Hi,
Thank you for the clarification.
Regards
Hii recently i received a theme update from you, when i update theme, quick view stops working for product category pages in mobile view and also stops working for related products in mobile view. Pl check and solve this as early as possible.
Hi,
If you have customized Blance theme. Please, backup and restore it again. All support will be conducted through our Support Center.
We really care about customer support services and guarantee to respond to all support topics within 24 – 48 hours on weekday (a bit longer over the weekend). Due to different timezone, you may get a very fast response when we are available; our timezone is GMT+7.
Regards, The JWSThemes Support Team
| Support Center |
but i cant access support and it asks me payment but why should i pay, its not my fault, its because of your latest theme update happened so its your duty to rectify it as early as possible. Just tell me if you need my admin access, i will send you immediately, just solve this problem as early as possible.
Hi,
Please, restore your backup recently if your website has many customize.
hi, there is an error unzipping js_composer.zip in the las update 9 July 21. Could you check it please?
Hi,
Please, check the host with permission folder 755 and 644 files. Then, install require plugin again.
Regards, The JWSThemes Support Team
| Support Center |
Hello!
I wanted to ask why my demo content isn’t working well? I made a ticket but I didn’t get an answer. PRIVATE TICKET #2846866 Please help!
Thanks!
Hi,
Please, open the ticket and follow your ticket. We will check and assist you.
All support will be conducted through our Support Center.
We really care about customer support services and guarantee to respond to all support topics within 24 – 48 hours on weekday (a bit longer over the weekend). Due to different timezone, you may get a very fast response when we are available; our timezone is GMT+7.
Regards, The JWSThemes Support Team
| Support Center |
I need to start uploading images with webp format but it won’t let me know how I can do it?
Hi,
Thank you for choose Blance. Please, open the ticket and follow your ticket. We really care about customer support services and guarantee to respond to all support topics within 24 – 48 hours on weekday (a bit longer over the weekend). Due to different timezone, you may get a very fast response when we are available; our timezone is GMT+7.
Regards, The JWSThemes Support Team
| Support Center |
When creating the ticket, it does not appear Blance in the drop-down menu
Hi,
Please, create a new ticket with new browsers or clear the cache. We have just checked. Here: https://prnt.sc/1i8zrvp
We really care about customer support services and guarantee to respond to all support topics within 24 – 48 hours on weekday (a bit longer over the weekend). Due to different timezone, you may get a very fast response when we are available; our timezone is GMT+7.
Regards, The JWSThemes Support Team
| Support Center |
Good afternoon, Increase the support period for this issue but it won’t let me send a ticket, why is this happening?
Hi,
Please, create the ticket with new purchase code. It should work perfectly. Regards, The JWSThemes Support Team
| Support Center |
I’m trying to open a ticket, but the theme is not in the drop down menu, so I am unable to. I am trying up upload demo content, and while it seems to be finished, I am unable to choose a main demo page. None of the main demo pages are within the options.
Hi,
Please, try to access new browser and choose Blance category again. How to use 1-Click import all demo data: Please follow the below steps to import the demo data on your website: 1. https://prnt.sc/pkwlo5 2. https://prnt.sc/pkwmki 3. https://prnt.sc/pkwn7l If your demo data cannot import, please take a screenshot of your issue and send us the login account to Admin Dashboard and FTP account to Our Support Center, we will help you import the demo data.
Regards, The JWSThemes Support Team
| Support Center |
DOnde puedo encontrar tutoriales para configurar el tema a mi gusto, ya compre este tema
Is technical support alive? My ticket # 2799952 has been waiting for the 5th day now.
Cool. Hope we can solve the problems quickly.
Hi,
Sorry for missing your ticket. All support will be conducted through our Support Center. Please, follow your ticket.
We really care about customer support services and guarantee to respond to all support topics within 24 – 48 hours on weekday (a bit longer over the weekend). Due to different timezone, you may get a very fast response when we are available; our timezone is GMT+7.
Regards, The JWSThemes Support Team
| Support |
how can i get updated verison ..?
Hi,
All our themes updates lifetime free for our customers. You can always get latest version from Themeforest > You account > Downloads tab > Your account > Purchases (depending on where you purchased theme).
IMPORTANT: Before updating theme, plugins or WordPress always create full site backup in CPanel or in WordPress.
Regards, The JWSThemes Support Team
| Support |
thanks for reply please tell me how can i update in wordpress ..?
Hi,
Geeky Method –
- Log into FTP Account using FileZilla or similar program. - Go to wp-content/themes directory. - Move to the theme directory that you want to update. - Now, download the latest version of theme from ThemeForest.net/downloads - If you have downloaded the zip, extract it. Find the theme folder. It generally has style.css file in it. - Upload all files in that folder to the directory on FTP we found in step #3 above.
User friendly Method
- Download Envato Toolkit plugin from here. Install the above plugin - Required API Key can be generated as explained here. - This plugin will allow you to update themes you’ve bought from ThemeForest. - You can read another article on this topic here: https://wpmudev.com/blog/how-to-update-themeforest-themes-with-the-envato-wordpress-toolkit/ IMPORTANT: Before updating theme, plugins or WordPress always create full site backup in CPanel or in WordPress.
If your sites are working perfectly and custom many CSS, coding. Please, carefully about it.
You should use a child theme and move all custom code to child theme.
Regards, The JWSThemes Support Team
| Support |
these both way not working … please help me on this
Hi,
This is problem of how to update new version WordPress theme. Please, download new version and update via FTP. Please, backup all before updating.
How to Update a WordPress Theme: https://kinsta.com/blog/how-to-update-wordpress-themeRegards, The JWSThemes Support Team
| Support Center |
Can I set a menu other than in the demo version for home 10? I tried through theme options but changes are not saved
Hi,
This is problem of how to use. Please, try to change it and save again. Please, open the ticket to our support center and let us know about your trouble. We will check and assist you.
All support will be conducted through our Support Center.
We really care about customer support services and guarantee to respond to all support topics within 24 – 48 hours on weekday (a bit longer over the weekend). Due to different timezone, you may get a very fast response when we are available; our timezone is GMT+7.
Regards, The JWSThemes Support Team
| Support |
Hi, I have purchased the theme and I want to customize the shop page but it’s adding 3 columns but I want 4 columns of products, please guide.
Hi,
If it’s related to how to configuration and use the theme. Please, open the ticket to our support center. We will check and assist you.
All support will be conducted through our Support Center.
We really care about customer support services and guarantee to respond to all support topics within 24 – 48 hours on weekday (a bit longer over the weekend). Due to different timezone, you may get a very fast response when we are available; our timezone is GMT+7.
Regards, The JWSThemes Support Team
| Support |
Hi I post my request about mega menu on support but I have no answer
Hi,
Please, patient and follow your ticket. We have just come back after the holiday. We will check and assist you soon.
We really care about customer support services and guarantee to respond to all support topics within 24 – 48 hours on weekday (a bit longer over the weekend). Due to different timezone, you may get a very fast response when we are available; our timezone is GMT+7.
Regards, The JWSThemes Support Team
| Support |
This theme is fabulous. But, I have just noticed that on my mobile phone I see a very small version of my logo behind the functional icons in the header… when I click on the hamburger icon the menu opens up and the full sized logo is there. https://lichenographie.com/ Where do I go / what css do I need to comment the tiny logo out, thanks!
Hi,
Please, open the ticket and follow your ticket. We will check and assist you.
In case your support is expired, you don’t have to buy a new license of the theme, just renew support is enough. Here’s how to do that: https://prnt.sc/xygsm2
All support will be conducted through our Support Center.
We really care about customer support services and guarantee to respond to all support topics within 24 – 48 hours on weekday (a bit longer over the weekend). Due to different timezone, you may get a very fast response when we are available; our timezone is GMT+7.
Regards, The JWSThemes Support Team
| Support |
