Hello there,

Thank you for reaching us. The theme does not use fontawesome 5. It only uses 4.7.0. Here is a list of all the available icons to use in Electro :

1. Electro Icons : https://transvelo.github.io/electro-html/fonts/index.html 2. Font Awesome Icons : https://fontawesome.com/v4.7.0/icons/ If you add like you’ve mentioned it could cause conflict.

Hope this clarifies. Let us know if you have any other questions or need further help with the theme.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. Which sidebar you are referring to ? All sidebars are built using widgets. You can edit them from Appearance > Widgets. We’ve documented it here : https://docs.madrasthemes.com/electro/topics/blocks-sidebars/sidebars/ Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Hello there,

Thank you for your interest in our theme. Countdown timer can be enabled by scheduling your sale. Here are the instructions to schedule a sale in WooCommerce : https://www.speakinginbytes.com/2014/11/schedule-sales-woocommerce/ Hope this answers your question. Let us know if you have any other questions.

Thanks, Ibrahim

Hello there,

Thank you for reaching us. The theme does not load CSS based on who is accessing the website. It could be a security setting or a bot setting in your server or any other third-party plugins. Please disable all third-party plugins as well as check for server setting that may disable access to search bots. The theme plays no role in it.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Hello Toni,

I am not sure about the differences between PHP 7.0 and PHP 7.2. We are using PHP 7.1 for long time.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. This is a common issue. CSS stylesheet missing error happens when you are trying to upload the theme package ( usually named electro-vx.x.x.zip ) instead of the theme file ( named electro.zip ). You need to unzip the theme package and you will find electro.zip inside theme-files folder. You can read about it more here : https://help.market.envato.com/hc/en-us/articles/202821510

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. Please add this custom PHP code to your child theme’s functions.php to always display attributes :
https://gist.github.com/ibndawood/d3533bd209c5dd3a3c3e50af79126c02

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

What option is there for customers to directly and personally contact the vendor?

Is electro compatible in such a way like REHUB’s BuddyPress configuration? http://rehub.wpsoul.com/members/demovendor/ Quote: “All popular websites have community. We added advanced community functions with custom support for Buddypress, MyCred and membership plugin. All functions are in powerful connections with each other like never before. We added seo optimization for Buddypress Profiles and even share options.

Make business directory from your Buddypress, add blog and products tabs to profile, user can submit anything directly from their profiles. Register page was improved a lot and we also added Member type plugin with support for role synchronization.”

Hello again,

Thank you for your questions. Electro does not add additional features to any vendor plugins. We only style how the default vendor pages look.

Also the theme does not have any additional compatibility for buddypress.

Hope this answers your questions. Let us know if you have any other questions.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. If you want to add an add to cart button for a single product, you can use the shortcode mentioned here : https://docs.woocommerce.com/document/woocommerce-shortcodes/#section-15 Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Hello there,

Thank you for reaching us. I believe you’ve sent to the wrong support. Our support does not have such a number and our sequence is in 30000.

Please email our support from here : https://themeforest.net/item/electro-electronics-store-woocommerce-theme/15720624/support Thanks, Ibrahim

I have import demo content and start editing it i haven’t add any new product but i have edit some demo product and change them like i want but the problem is on the product page there is themeforest logo left side of “Available STock ” please tell me how to remove it from every product i will add an screen shot as well. Also There is an Ad image on the product page please tell me how to edit that as well .

My website is : https://www.minerpile.com

ScreenShot: https://expirebox.com/download/a7eed8fc49d01bd042d311eaee6c2236.html

Hello there,

Thank you for your clarification. I’ve responded to your support ticket. Please let us know if you have any other questions.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. If you are trying to edit Visual Composer in home pages and the changes do not reflect, please check the home page options and make sure that you’ve enabled “Page Content”. Ref : https://docs.madrasthemes.com/electro/topics/troubleshooting/home-pages/visual-composer-does-not-work-with-home-pages/

You can uncheck the other blocks if do not wish to load them as well.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Sorry, this question is closed, now this problem: when the comparison plugin is activated the pro version, the functionality provided by the pro version (filter by categories highlighting the differences of the goods) also does not work: the purchase button, rating, title and product image. What to do? ))

Hello again,

Please email our support from here : https://themeforest.net/item/electro-electronics-store-woocommerce-theme/15720624/support and I will check what is missing.

Thanks, Ibrahim

https://gist.github.com/farookibrahim/2b1becc2e3c8df59246d6f74d8e73c4c

That’s the code I used for the mobile. But if I disable sticky header it does so for both and I’d like to just enable mobile sticky header and not desktop, thanks for any help

Thank you for your clarification. Can you please email our support from here : https://themeforest.net/item/electro-electronics-store-woocommerce-theme/15720624/support ?

I will discuss with my colleague and provide this solution.

Thanks, Ibrahim

Hello there,

Thank you for purchasing our theme and for reaching us. Your screenshot means you’ve not activated “Electro Extensions” plugin. Please make sure the plugin is activated.

Thanks, Ibrahim

Hello there,

Please email our support from here : https://themeforest.net/item/electro-electronics-store-woocommerce-theme/15720624/support and let us know your WP admin details. I will take a look into the issue.

Thanks, Ibrahim

okay Sir Sorry For Late reply

thank you so much for fixing but can you tell me what did i worng and how you do that

Hello there,

Thank you for your interest in our theme. The theme does not send any emails. Notification emails are sent by WooCommerce which uses WordPress’s core function wp_mail.

Please go through this link for questions related to emails sent in WooCommerce : https://docs.woocommerce.com/document/email-faq/

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

i know they send Order Processing email only.

Here are all the notifications available. They do send on new account and forgot password : https://docs.woocommerce.com/document/configuring-woocommerce-settings/#section-19

Hello there,

Thank you for purchasing our theme and for reaching us. Payment gateways work independent of the theme. Our themes also don’t have any code that would change payment gateway’s work. We have only added styles that is how they look and not functionality that is how they work.

WooCommerce has varied options for Payment gateways. You can read about payment gateways available with WooCommerce here :

1. Core Payment Options : https://docs.woocommerce.com/documentation/plugins/woocommerce/getting-started/sell-products/core-payment-options/ 2. Other Premium Gateway options: https://docs.woocommerce.com/document/premium-payment-gateway-extensions/ You can also work with your local payment gateways which tends to Bosnia & Herzegovina and connect with banks. You can ask them about their WooCommerce version. Most popular local gateways do provide some WooCommerce variations.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

The problem has been resolved

Glad your issue is resolved. I’d suggest you to use Electro page in your admin panel instead of Appearance > Customize whenever you are facing issues with the customizer.

Dokan rather

Hello there,

Thank you for purchasing our theme and for reaching us. Please make sure you’ve disabled catalog mode in Electro > Shop > Catalog Mode. When enabled, the catalog mode will remove all shopping cart features.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim

Hello there,

Thank you purchasing our theme and for reaching us. A letter instead of icons means the fonts are not being loaded. This happens when you have different URLs in Setting > General > Site URL and WP URL. Please note http and https are different URLs.

You can also email our support with details about your website and we’ll help you resolve this issue.

Thanks Ibrahim

Thanks, The problem has been resolved

Hello there,

Thank you for reaching us. Please add this custom PHP code to your child theme’s functions.php : https://gist.github.com/ibndawood/6ed814e9eb67b30d2b1e76a1487a58f8

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, Ibrahim