82 comments found.
for the life of me cant find how to have the top menu the same as your demo with the icon right corner you click and a side panel slides out.. read all the documentation but nothing… helllppp lol
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
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ok thankyou
You are welcome.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Great looking theme, I can’t wait to use it.
Hi,
Thank you for kind words, we’re glad that you like our theme.
If you need any assistance related to the theme you can write to our support agents at https://mikado.ticksy.com/
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, i bought your theme and i just updated and WPBakery Page Builder doesn’t work. I can’t change anything for any pages. Please help me
Hi there,
Did you activate WP Bakery Page Builder plugin? https://www.screencast.com/t/exvKpJtj
Also, if you activated plugin already check the role manager options: https://www.screencast.com/t/fR3sdIxKmVAfter that if the issue still occur please send us more information’s about the issue. Maybe screenshots and page link.
Best, Mikado
Hi there, I really love your website design. Before I purchase it, I want to ask pre purchase question. I am an illustrator, and I wan to sell my artwork, I mean I don’t want to sell a physical artwork (for exm: a poster, printed, or framed etc) BUT I just want to sell my artwork soft-file. I want my customer just get my soft-file (for exm: ai file, eps, jpg or pdf file etc) How does it work in your website template?
Hello,
Thank you for taking interest in our theme!
Glad you asked. All our themes are based on WooCommerce shopping system. This system allows you to sell so called “downloadable” products. These products work as any other, you just won’t have “Cache on delivery” payment method, since your item is delivered as soon as the purchase’s made. So all your payments will be going through cards. You can read more about this here https://docs.woocommerce.com/document/digital-downloadable-product-handling/
Mikado
Hi, the Mikado – social media: Instagram connection is broken. Please fix it. After authorizing your account it will take you to a WSOD, with an non-existent URL: demo.mikado….. etc. <latest version mikado/Fuego. Already deleted all the options and logged out of instagram to redo it but doesn’t help. I think the callback URL is missing/broken in your new site. > Problem happend after changing the password of our Instagram and having the latest update
Hello, If you want to reset instagram widget you need to try with reconnecting to instagram account: you can just login to your database via hosting interface, locate database you’re using (name can be found in your wp installation file under wp-confing.php file). Then, locate wp_options table and make sure to show all records within. Use search within browser and find records containing instagram keyword. You should find three records, delete them and your Instagram widget will be reverted to default state. But, our support team could also help you with this part. Just open a ticket at https://mikado.ticksy.com/ and include your site URL with wp-admin access.
Mikado
Hello, Before buying this template, I would like to be sure that I can add the menu directly on the home page in this example : https://fuego.mikado-themes.com/portfolio-gallery/ just above the filter ? I want the menu directly accessible and not hidden. Thanks for your response,
Hello,
Thank you for taking interest in our theme. Yes, of course, under each page custom fields, you are able to choose desired header appearance. Please, check this screenshot: https://www.screencast.com/t/QDzwZxsDvtBest regards, Mikado
thanks
You are welcome!
Hello, I finally bought your beautiful theme 
I am kind of lost with all the possibilities. I would like the exact same page as this one : https://fuego.mikado-themes.com/portfolio-gallery/ but have a hard time to find what to do. I look on your documentation but still lost.
Can I have a little help ? 
Thanks so much, Marianne
Hi again,
Thank you for choosing Fuego. Please, for any question like this one, open a ticket at https://mikado.ticksy.com and include your website URL with wp-admin access and our agent will gladly assist you.
Best, Mikado
But i can’t switch the editor. Within the imported content from you i see the WPBakery but nevertheless i can’t edit the content because it is just pure html.
https://wpklik.com/wordpress-tutorials/how-to-keep-wordpress-classic-editor/ When i add a new page or post there is no WPBakery. I have the latest WP version. Sorry guys but it is not possible to work with this theme for me in this way.Please help. Or maybe someone else here got a solution.
Maybe the problem is that i got WPBakery Version 5.5.4 and not the new Version 5.5.6 but i am not able to update this plugin becuse you are the buyer and there is no license for me.
Hello,
Please, just reach our support team at https://mikado.ticksy.com/ and our agent will gladly update this for you.
Best, Mikado
Hello. I really love your site. I see that the last update was in September of last year. Will there be another soon? I wanted to buy this theme this weekend, but the update history made me pause.
Thanks.
Hello,
Thank you for taking interest in our theme and for your kind words. We are constantly working on new theme updates where we will include latest plugin versions, some fixes, or new features, so there is no need to be worried about it. If there is any other doubt, we are here.
Best, Mikado
Hello, is there an update for WP 5.x coming soon?
Hello,
We have tested our themes, and there shouldn’t be any compatibility issues with Wordpress 5.0. Gutenberg became the official WordPress editor from WordPress version 5.0. In case you still want to use Classic Editor, you can add it manually, and your page backend will look the same as before. https://www.screencast.com/t/QoCo8YcS Here you could find more about it https://wpklik.com/wordpress-tutorials/how-to-keep-wordpress-classic-editor/ Feel free to reach our support team at https://mikado.ticksy.com/ if you have any further questions.
Best, Mikado
Hello, can you help me ? How can I change in Home 6 portfolio full width images from “Street Art” portfolio item ? Thank you
Hello there,
Could you please submit your ticket to out support agents on https://mikado.ticksy.com/ along with your credentials?
Best, Mikado
Hello. I have a number of videos which don’t fit into the normal 4:3 or 16:9 ratios. Is there a way for this theme to embed videos at custom ratios such as 2:1 or 6:5 without squeezing them into the 16:9 or 4:3 ratios?
Hello,
Please, reach our support team at https://mikado.ticksy.com and include your site URL with wp-admin access and our agent will gladly help you with anything that could be done within our theme.
Best, Mikado
Love the theme. Just wanted to know whether it’s possible to add a short description in the portfolio hover over effects, or is it just for category tag names?
Hi,
Thank you for taking interest in our Fuego theme. Yes, under each portfolio list shortcode is option to enable excerpt https://www.screencast.com/t/Eqql8KY1
If there is any other doubt, please, let us know.
Best, Mikado
Whats the response time on tickets?
Hello,
We try to reply to all tickets within 24 hours, but depending on the amount tickets we receive, reply times might take a bit longer. Thank you for your patience.
Best, Mikado
Hello, I have purchased the theme, imported it. Following your documentation. I am at the point I need to install plugins that are necessary to run theme. 1. This is my first obstacle – The Envato Market plugin requires PHP version 5.4+, plugin is currently NOT ACTIVE. Please contact the hosting provider to upgrade the version of PHP. (I was on 5.3, Contacted host and upgraded to 5.6 and this warning message has not gone away, Host company confirms I’m at 5.6 and suggested I reach out to you guys) 2. Next message says – Hi! Would you like to activate your version of Revolution Slider to receive live updates & get premium support? This is optional and not needed if the slider came bundled with a theme. (But is says on Plugins page that it’s activated and offers link to Rev Slider to buy Prem Lic) 3. Last message says – Hola! Would you like to receive automatic updates and unlock premium support? Please activate your copy of WPBakery Page Builder. (But is says on Plugins page that it’s activated and offers link to WPBakery to buy Prem Lic) Thank you kindly for your help.
Hello,
Thank you for purchasing Fuego! Please note that there is no need to purchase a license for the plugins included with our theme; they will work just fine without license activation. If you need further help, kindly open a ticket at https://mikado.ticksy.com/ and one of our support agents will assist you.
Best, Mikado
Hi again. Before I put in a ticket I wanted to see if it’s user error. When trying to set my homepage I get this error on most of your homepages options….
Revolution Slider Error: Slider with alias home-01 not found.
I’m sure it’s me not doing something correct. Please advise. Thanks again, Great work!
Hi again,
Please, check this article to see how to import rev sliders on your installation https://mikado.ticksy.com/article/10420
Best, Mikado
.vc_custom_1518533037602 {
padding-top: 161px !important;
padding-bottom: 129px !important;
}
Hello,
Please, open a ticket on our support forum and include your site URL with wp-admin access and our agent will gladly help you there.
Best, Mikado
Question: Can the portfolio include videos not just still images to showcase motion graphics work?
Hello,
Thank you for taking interest in our Fuego theme. Yes, you could add Video inside single portfolio project. Please, check this screenshot. For any further doubt, we are here.
Best, Mikado
Are updates to the theme still occurring?
Interested in purchasing.
Hello,
Thank you for taking interest in Fuego. Yes, we are always working on our new updates, where we are adding new versions of included plugins, some fixes, or adding new features.
Best regards, Miakdo
Do you guys have submission form? And if I buy this theme can I use it for my blog and my portfolio?
Hello,
Thank you for taking interest in Fuego We included forms created with Contact Form 7 plugin that is fully compatible with our theme, so you are able to use it on your own.
Best, Mikado
Hello! Pre purchase question. Is it possible to use the theme with woocommerce only in catalog mode – e.g. is it compatible with plug-in such as YITH WooCommerce Catalog Mode or the theme got a similar function? thank you
Hello,
Thank you for taking interest in our Fuego theme. You could achieve catalog mode if you remove prices and add to cart buttons using css. Our support team will gladly assist you with this part. We didn’t test our theme with this particular plugin, so we cannot confirm compatibility.
Best regards, Mikado
Ok, thank you.
You’re welcome!
Can I have nested Portfolio Lists?
For example, I’m making a website for an artist who has paintings in series: Gun paintings, Flag paintings, Church paintings, etc. I’d like the homepage to be the Portfolio Gallery List format (09) with a grid of thumbnails that represent these series. If you click on one, it takes you to a new Portfolio Gallery List page with a grid of the actual painting thumbnais, and clicking on one of these will take you to the Single Portfolio page for that painting.
So the original Portfolio Gallery List homepage shows a grid of images that each represents a new Portfolio Gallery List page with a grid of Single portfolios.
Thanks, Frank
Hello there Frank,
Thank you for writing in. This is not available, to have Portfolio list i single portfolio item, but you could add image Gallery with links in Single portfolio item. Please, reach our support team at https://mikado.ticksy.com/ and include your site URL with wp-admin access and our agent will gladly help you with anything that could be done within our theme.
Best, Mikado
