52 comments found.
Hi, I am not able to contact you because in theme blossom, when I create an account and gives my purchase id , it says “ERROR: Sorry this purchase code exsits” . Please help me.
My query is about the navbar and when I make it multilayered , it doesn’t seems to work. I want help ASAP but first I want to contact you guys. Regards
Hi,
can you please drop us a line on office@themeblossom.net with the purchase code and we will investigate.
Kindest regards 
Please reply to my mail guys, its urgent.
Hi,
it is replied to you on 10th of April. Can you please check your spam folder? If it is not there, we will send a new one.
Thanks and regards
No, there is no mail from you guys. Please look into it ASAP.
OK, sending another one.
Ok, waiting for it.
Hi, just purchased today. Do you recommend to instal WP 4.9.x to run it fine?
Yes, without worries. Furthermore, we will publish fully WP5 compatible update on early April.
I can’t edit Home Page with WP Bakery. Blank page and “Cannot read property ‘setSortable’ of undefined” in console
Please raise a ticket on our support site.
Hi, bought support renewed yesterday and I haven’t received any answer. I see you are answering the comments and not the support system.
Can you please share ID of your ticket? I am not working as part of our support team, but I can check.
3280 Still waiting. How long does the support system takes to answer?
I will check ASAP.
Hi,
as far as I can see, your ticket is labeled as low priority, because you reached our dev team via email, so you should expect reply from them. I just sent an alert to them, too.
Cheers
Hi,
I sent a new ticket, you guys never answer emails so if I paid for this support I’m expecting an answer!
I submitted an urgent ticket 5 days ago, ticket #3256 – Post Grids are not working: Services, Portfolio… Can I get a response please.
Hi,
as far as I can see, this is fixed. Can you please confirm?
Thanks!
How can I deactivate the link on services? I just want the main services page but not details inside.
Hey there,
im interested in buying your template. Demo looks quiet good, but 1 question remains. How many custom sections am i able to add?
Cheers
Hi,
thank you for showing interest.
Apex is using Visual Composer, so with good server resources you can have unlimited number of sections.
Cheers
Thanks alot!
np 
Hello I bought this theme but I have problem loading the demo page, I also can not load the other three demo pages
Please raise a ticket on our support site: www.themeblossom.info
I already created a ticket three days ago and until now nobody answers, I bought this theme to create a site for company, it is urgent to have the problem solved
As explained on our support site – we don’t work during weekends. Please be patient, it will be replied today.
Cheers
ok
hello no solution to my problem, need urgent support as said this template is for a business site. and I’m already getting satisfaction from the template and I’m running out of explanation.
Hi,
as far as I can see, ticket is resolved.
Cheers
Hello, I’m having trouble editing the clipboard of my Apex website, I can not help it anyway.
I can’t have the editor (visual composer, WPBakery) work to edit the demo page, when I try to login it throws “Cannot read property ‘setSortable’ of undefined”
Hi,
can you please raise a ticket on our support site and we will check?
Thanks
I’m trying to use support and your system says my purchase code is INVALID!
How to hide full menu and header on one single page. My revolution slider shrinked.
http://codelpa.solusync.com/index.php/home-codelpa/Hi,
please send your purchase code to office@themeblossom.net and we will open user account for you.
Cheers
Hi,
In the end I was able to enter, posted my issue and no one replied.
Hi,
as far as I can see, it was replied to you on the very same day?
Cheers
Hi, I have raised the ticket on http://themeblossom.info. Kindly revert back on that.
Hi,
as far as I can see, this ticket is resolved?
Cheers
Admin Panel translate Portuguese BR?
Can you please be more specific? What exactly do you want to translate? Admin area?
Hello Sir,
Can we user project details page instead of http://tbdemos.org/apex/blog/project/shopping-mall-in-downtown-toronto/ to http://tbdemos.org/apex/single-property/ ?
Basically, i want to use 2 types of template together.So is it possible to use?
Thanks
Hi,
thank you for showing interest.
Yes, projects are available for one-page sites, too.
Cheers
Hi, are the images included? Where can I find them?
hi there, when i post some image gallery, inside a project, and click to see the gallery, bellow the image i have a play and pause button, a next and a previous image button, and beside it i have some share on twitter / facebook… all theese things are inside a grey bar, bellow the image… my question is: can i remove this grey bar or theese buttons?
Hi,
please raise a ticket on our help desk. Make sure to include URL of your site and our support agents will investigate.
Cheers
hi there, wich is the help desk url?
www.themeblossom.info
I can’t otherwise respond since my support has expired, but I want to get this to you. The options panel for this theme has ceased function in many ways. You can’t change the content background, the footer spazzes out and resets to enabled / disabled, the colors change themselves—and we never got the import to work. The import itself is hard to use. I’m guessing that a new WP release broke these features at some point. Also, the header text for H4 and up is different than H5 and below. Good theme, just needs bug work.
This seems like a problem with your server (probably Varnish is installed).
Please raise a ticket on our support site and we will check. As explained in Guidelines and Policies of our help desk, you can get our help even when support period is expired. www.themeblossom.info
Cheers
Hii I want to buy this theme http://tbdemos.org/apex/single-property/ ...my client need different page for all menu section apart from home page is it possible to make different pages in this theme??
Hi,
thank you for showing interest.
Yes, you can create different pages as in any other WP theme.
Cheers
Congratulations from
traivan98
Hope you will get big Sale
Thanks
Hello. I have purchased this theme. I am facing a small problem. I am trying to align the copyright text in the center of the footer but I am unable to do that. I dont need any footer widgets or footer logo. I just need the copyright text aligned in the center. Can you tell me how can I do this? Please help. Thank you very much.
I am currently developing a website and would appreciate if you could take out some time to respond back to the comment posted. There is no way I can create a support ticket on your forum. I believe the theme support is available to clients for 6 months who have made a purchase or is it not true? Are you are concerned that your theme works perfectly on a live website or it matters only until a person purchases it?
Kindly revert please.
Best Regards Sia Gaur
Hi Sia,
just yesterday we had 8 new members on our support site, so registration is working. If you still can’t register, please drop us a line on info@themeblossom.net with your purchase code and desirable username/email and we will open an account for you.
Regarding your question: this is not a theme issue, but customization request which is not covered with the included support you’ve purchased. Please check this article: https://help.market.envato.com/hc/en-us/articles/208191263
Quote: “Item support does not include services to modify or extend the item beyond the original features, style and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend contacting the author to see if they privately offer paid customization services or checking out the great service providers on Envato Studio.”
However, please raise a ticket on our help desk and our support agents will help you with this.
Cheers
How do I change the height of the thumbnail images of the portfolio on the home page?
Hi,
please raise a ticket on our support site www.themeblossom.info and make sure to include URL of site if it is live.
Cheers
