103 comments found.
Hi guys you have some beautifull icons inside but… just few of them are visible in the documentation. Then in the edit mode are very small (too small!). Where to find a “large” preview of them?
Hello! What icons do you mean?
...ops! Just bought Medina theme with icons, social icons, medical-yoga-spa icons! Icons, social icons and medical icons previews are in the documentation… but noway to find out yoga&spa! You can select them in the edit-box but they are unbelievably too small!
Please contact our support team, they’ll help you
Hello,
The WPBakery Page Builder plugin in the Medina theme, when will the latest version be available?
We are waiting for your reply.
Medina theme doesn’t consist of the WPBackery plugin.
language plugin which we can use
You can use any. Also, the Unyson has Translate press in extensions
Hello,
I would like to purchase this theme and I would like to know if this theme can be customized in terms of palette of colors for the whole page. And to change typography? And to delete the spinning logo when the page is loading?
Regards
Hello! Yes, you can change the main color in the Theme Settings and Typorgrapy (900+ Google Fonts )- body font, size, h1-h6 fonts and sizes. Yes, you can disable it in the Theme Settings or change on your gif image.
Hi, do your template support Cyrillic text? Thanks!
Hello! Yes, We support 850+ Google fonts, included Cyrillic
Thanks for your reply, We just purchased it! I send a ticked as the fonts are not working properly with Cyrillic. I really appreciate if you can give me a hand to know how to fix it 
Thanks!
Support team has answered you, please check 
Hello, I have problems a week ago with being able to save the pages that work with Page Builder, it does not allow editing.
Hello! Did you install all the necessary Unysone extensions and the demo content? Please check it via our docs: https://promo-theme.com/medina-wp/docs
hi, all working ok for me, only question is, i am using “banner” on my home page. how to reduce the size without cutting into my image? also on a mobile device the banner image doesnt fit the screen so doesnt look responsive ?
also the contact form i like and trying to keep it, but the email sends but doesnt send the content that should be in the body of the form?
Hello! It uses the device screen size and cropped it. Please read more here how to tune the contact form https://contactform7.com/docs/
Also, you can write to our support team if you have some questions.
if it crops the images within banner on a mobile device and isnt responsive how could i remove it mobile devices?
Please contact our support team, they’ll help you
Hi, Can u tell me how can i increase logo image size? I am trying changing the height in logo area css, but it doesnt change Thanks
never mind, founded it
Great
How to add multiple product images? I added the product gallery but it is not displaying. Is it a bug?
Hello! No, We’ll add it the next theme update this month
I don’t have any content on my pages. This is a serious issue you should have addressed in the documentation.
Hello! You need to install the demo content. Please follow our docs and install it.
Where is the demo content?
Hello! Please follow our docs: https://promo-theme.com/medina-wp/docs
Under tools I don´t have the DEMO CONTENT option. See here: https://ibb.co/BKJj1gB
Please check that you’ve activated all necessary Unyson extensions
Its working now. My business website is 1 year old now. I never did an update to the new version. Will this work or it will after the update the content and the photos now work anymore?
Sorry, We don’t know your current version. Also, if you want to get the support, you need to resume it. At the moment your support has expired.
Hi, theme compatible with WPML ? thanks
Hello! Yes, You can use Unyson extension Translate press for it.
How can i change project cover image size?
Hello!
Please contact about our support team
Cannot download the “Shortcodes” extension zip. cURL error 35: SSL connect error???
Please check that curl is enabled on your hosting
What if is unable?
Conact your hosting support, maybe your firewall blocks it
My hosting support dont work till monday 8 am
It is very disheartening that we bought your theme and also paid for support and has not gotten necessary support after 24 hours of purchase… Please treat this as urgent, we could not edit the sample pages/template data of this template….Please provide advise on how to go about editing this pages or how does it work…unlike other theme you just edit the pages and that’s.
we await your prompt response.
Thank you.
Hello! We’ve answered you on 11 December, please check you e-mail and spam folder.
That’s not true you only respond to the first email and not in detail. I have sent 4 other emails thereafter without any respond because your theme is so cumbersome, not editable and frustrating. Please attend to my refund request ASAP!
Hello! Sorry, All your leters have gone to the spam folder. We’ve answer it today, please check.
We don’t want to be taken backward again, we have moved on. You’re asking for the same URL that was sent 48 hours, like I said in one of the email it was an urgent situation our client was on us and we have to assure them of our competence ASAP.
Please attend to our refund request.
Your e-mails go to the spam. You need to check your e-mail settings. We answer in 12 hours or quickly to our customers.
You don’t to hide my comment from the public…Good product don’t need to hide anything from the public. Please refund my money.
The Page builder isn´t working anymore on the wp admin. I can´t edit the content.
Hello! Please update the Unyson extensions in “Updates”
Hi,
The theme has issues with tgmpa. Do you have any updates? Because I can´t use some plugins because of this. And all of the plugins authors told me that I should contact the theme developer and check if there´s an update to solve tgmpa.
I hope I can have reply asap.
Thanks in advanced.
Best regards!
Hello! Please contact our support team. TGM works fine all time.
I contacted them through this site but I haven´t received any reply.
Today is the weekend. They’ll answer you on Monday
Hi, is solved now. Thank you.
Great news
Is there a way to hide the top bar where appears the address and phone and social links? Also If I use a different color than white for the header and menu, it shows a white divisor. It´s possible to fix that?
Hello!
Please contact our support team, they’ll help you
Hi I would like to buy your theme but I can’t see it using my iphone or apple tablet. Is it normal ? thank you.
Hello! What problems do you have on your devices?
I can’t see it.
All is correct, checked it on the different devices now https://s.mail.ru/ECiU/ZviQ6TiLi
So I bought and installed this theme but I’m having all sorts of problems: 1) first of all, I had to try over and over again to import demo content until it finally worked; 2) the header is ginormous and the hamburger menu is not where it’s supposed to be; 3) half the shopping cart icon is hidden by the header; 4) no matter which fonts I choose in the Typography options, the theme defaults to the fonts specified in the mobile.css, even though I’m NOT browsing the site from mobile.
I honestly don’t know what I’m doing wrong: all I did was, in the following order: installing wordpress, Envato market, the Medina theme, plugins required by the theme, and then I imported the demo content.
Even if I don’t try importing the demo content, fonts and header are screwed up.
See for yourself: https://mariapiaoelker.com/test
Please fix those errors or help me figure out what (or if!) I did something wrong, because as it is now, this theme is unusable.
Hello!
Please contact our support team via support form, we’ll help you
I have a problem displaying products and products category
Hello!
Please contact us via support form, we’ll help you
