16268 comments found.
Hello there,
We did the setup according to what you said.
However, there is a problem as if it were herbivores.
Our support period has come to an end. Many people will thank you for this simple problem if you give support without paying again.
http://oi66.tinypic.com/64nndg.jpgHi, it seems you haven’t followed the demo import instructions. Installation is only one part of the process, you need to properly import the demo too.
If you need assistance from our developers you need to file a ticket on our support page, like our other customers who have renewed support.
Best Regards.
After upgrading Journal 8 to 9 everything is not good anymore: http://nl.tinypic.com/r/2t5dw/9 is it better to wait for final release because all the work is for nothing now
Hi, it seems you haven’t followed the demo import instructions. Installation is only one part of the process, you need to properly import the demo too.
If you need assistance from our developers you need to file a ticket on our support page, like our other customers who have renewed support.
Best Regards.
Hi, Can use two line text in Main Menu or use wrap text?
Hi, please file a ticket on our support page so our developers can assist you.
Best Regards.
My support has been expired. Now my client want wrap text in Menu item. is anyone can help me.
Support renewal is required, we cannot offer so many features and functionality for this extremely low price and include unlimited support too. Theme is still on sale and you can benefit from a discount on support renewal.
Thank you!
Will J3 be ready by end of 2018 ? Thanks
Hi, it’s already ready but with only one demo, so in a matter of days or one week we should have enough demos to make it the main theme and replace J2.
Best Regards.
A matter of days or one week has past. Although I see from previous replies ‘next week’ seems to be your stock answer. Any true release dates ?
This is a huge project and we are identifying late issues that need to be addressed so we’re not deliberately postponing it, we just have to make sure it works in all cases. 3.0.0 may still come tonight, more demos when they are ready.
Best Regards.
I’m guessing it will be next week now !
Hi, 3.0.0 has been released 4 days ago.
demos
There is only one demo for now, the others are still undergoing modifications, they will be released when they are ready, however we will not promise any fixed dates anymore as we can’t estimate precisely – too big or a project with features still being added.
Thank you.
The next update will be rc10? or already the final release?
Hi, probably rc10, but 3.0 is very close.
help me…
Why the banner image on 1080p not fit ?
on 1080p resolution = http://prntscr.com/kcky1f on 900p resolution = http://prntscr.com/kckygr
help
Hi, please file a ticket on our support page so our developers can assist you.
Best Regards.
Not sure if you are aware but OpenCart has released 3.1.0.0 Alpha for developers (like yourselves) only – http://forum.opencart.com/viewtopic.php?f=2&p=730310
Apparently you have 1 month to prepare and adapt your theme.
Hi, we are aware but do not work with alpha or beta OC versions. As soon as the stable version is released to the public we begin making Journal compatible.
Best Regards.
Hi, can I take the search button from left to right?
J2/2.7.6 Thanks!
Hi, that version may not have the option, please file a ticket on our support page so our developers can assist you.
Best Regards.
Do your themes support other languages and curruncies, like Russian?
Hi, yes the storefront is multi-language, supports any language and currencies.
Best Regards.
As I understand I can’t add custom tab for each product individually? (I want to add Ingredients tab and it will be different for every product). Also because of a very complex structure third party extensions will not work with Block Builder. Is there any solution?
Hi, works for individual products too, you need to create one Blocks/Tabs module for each product and add whatever other module you need inside it. For more info regarding this please file a ticket on our support page so our developers can assist you.
Regarding other 3rd party extensions in the Blocks/Tabs not sure it’s possible but you should ask our developers.
Best Regards.
Thank you. I think creating 500 tabs it’s not the best solution 
How else would you think of doing it if all products must have different content in an advanced positioning system like the Blocks/Tabs?
there is a bug,when i go to check out page ,it warning : Warning: strlen() expects parameter 1 to be string, array given in /phpstudy/www/storage_value_sources/modification/catalog/controller/common/header.php on line 180Warning: strlen() expects parameter 1 to be string, array given in /phpstudy/www/storage_value_sources/modification/catalog/controller/common/header.php on line 184
Hi, we’re not aware of such issue, but we’re looking into it and we’ll provide a fix for it if needed in one of our next updates.
Best Regards.
Hi! Upsell in the cart, when I add item into cart, there is not visual update in the cart unless I refresh the page. On product page, ask the question form, when the form opens, it would be nice that the product name shows up, so the customer knows that he didn’t have to mention it in the description. Anyway, what an amazing job you did with V3. Thank you!!!
Hi, thank you! The cart page is not ajax based so you won’t see any changes unless you refresh the page or actually visit it from a different page. Product name is included in the email, no need to mention it.
Best Regards.
Hi trying out Journal 3 how do I download the skin, probably stupid question but just have blank at the moment.
Hi, please file a ticket on our support page so our developers can assist you.
Best Regards.
How can I translate Load More Text
Hi, please file a ticket on our support page so our developers can assist you.
Best Regards.
If moudels of the theme can add meta title and alt text of images, it will be perfect
Hi, not sure how you mean, please file a ticket on our support page and ask our developers.
Best Regards.
Do you know why images like this on products ?https://img.techpowerup.org/180728/capture2056.jpg When I click on it its ok but normal like this and I using HQ images
Hi, yes please file a ticket on our support page so our developers can assist you.
Best Regards.
thanks very much, I know that my support is expired, but I wanted to tell you that I tried to export and import data it didn’t work, first 30 seconds limit in Compressor.php, I increased the limit, next it displayed white page, I removed some module it worked but with broken css and js files, like this error: GET https://static.journal-theme.com/v3/catalog/view/theme/journal3/assets/973cf47055286cbf7af32522d1bd8941.js 404 (Not Found)
I write this to inform you, have a good time
I have the samd situation here: plz see this https://prnt.sc/kc24li
Hi, we’re not aware of such issue with Composer.php, we don’t even use it in our theme.
Regarding css/js error, you can find more information about it here: https://docs.journal-theme.com/v3/faqs/journal/demo/cdn/
Best Regards.
How to change search button position in header? In J2 I had a left/right switch, but I don’t see it in J3.
Hi, don’t think that’s possible in J3 but we may look into it at a future date.
Best Regards.
I find much css code not in one css files,can you kindly check it. https://prnt.sc/kc2dc9
Hi, that css is dynamically generated from the admin options and for performance reasons it’s better to have it directly into the page because it differs from page to page and it wouldn’t make any sense to write it in separate files.
Best Regards.
Is it possible to edit the product default layout in the future version. For example, I want to change the position of the rating, price and product-sold-count. And is it possible to add color options on the bottom of product grid?
Hi, you can sort those up and down via the sort order but only within the same container on the right side. Actual options at the product grid will not be possible, however if a product has required options a popup can open with those options without having to go to the product page.
Best Regards.
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