214 comments found.
will this be updated to the newest woocommerce?
Hello,
All our themes are compatible with the latest WooCommerce. As this is a free plugin it can be updated from user Dashboard.
Elated
I am trying to submit a ticket and have logged in to your system using Envato. However the theme I need support on “Sweet Tooth” doesn’t show in the list. Need urgent help. It relates to the theme on mobile. Please view http://87.117.230.186/~georginascakes on mobile – it is awful!
Hello,
Please log out from your themeforest account and try submitting a ticket through incognito mode in your browser. Thank you.
Elated
It does not matter what I do, as soon as I login to your support system the theme I need support on does NOT show in the list. I desperately need help and have wasted so much time on this. Can you please advise an email address I can use that will get me quick support.
Thank you.
Hi,
Sweet Tooth is on the list of supported items, we checked multiple times, please take a look -> https://www.screencast.com/t/SWJf5PNypS
You don’t need to log in to Elated Ticksy, just try to hit submit a ticket button and find theme in the list.
Elated
Hi,
I’m getting 5 errors when I want to create a new translation out of the .pot file inside wp-content/themes/sweettooth/languages. I minly need to translate the string ‘VIEW BAG AND CHECKOUT’ you see when you use the dropdown cart icon within a widget.
The errors I’m getting in Poedit are: 07/14/18 15:48:57: C:\Users\noot1\AppData\Local\Temp\poeFF36.tmp\0ref.pot:6788: duplicate message definition… 07/14/18 15:48:57: C:\Users\noot1\AppData\Local\Temp\poeFF36.tmp\0ref.pot:2466: ...this is the location of the first definition 07/14/18 15:48:57: C:\Users\noot1\AppData\Local\Temp\poeFF36.tmp\0ref.pot:6808: duplicate message definition… 07/14/18 15:48:57: C:\Users\noot1\AppData\Local\Temp\poeFF36.tmp\0ref.pot:2954: ...this is the location of the first definition 07/14/18 15:48:57: C:\Users\noot1\AppData\Local\Temp\poeFF36.tmp\0ref.pot:6812: duplicate message definition… 07/14/18 15:48:57: C:\Users\noot1\AppData\Local\Temp\poeFF36.tmp\0ref.pot:2958: ...this is the location of the first definition 07/14/18 15:48:57: C:\Users\noot1\AppData\Local\Temp\poeFF36.tmp\0ref.pot:6820: duplicate message definition… 07/14/18 15:48:57: C:\Users\noot1\AppData\Local\Temp\poeFF36.tmp\0ref.pot:779: ...this is the location of the first definition 07/14/18 15:48:57: C:\Users\noot1\AppData\Local\Temp\poeFF36.tmp\0ref.pot:6824: duplicate message definition… 07/14/18 15:48:57: C:\Users\noot1\AppData\Local\Temp\poeFF36.tmp\0ref.pot:6705: ...this is the location of the first definition 07/14/18 15:48:57: C:\Program Files (x86)\Poedit\GettextTools\bin\msgmerge.exe: found 5 fatal errors
Thanks in advance for your time.
Hello,
It seems like you’re doing something wrong inside Poedit itself. It would be best to contact their official support https://poedit.net/support and resolve this problem.
Best, Elated
Hi, this is the answer from the authors of poedit:
your POT file is invalid and violates the file format spec: it duplicates things that must be unique on the lines mentioned below. You need to either manually fix it in a text editor, complain to whoever provided the file, or try opening it (not updating from it, but actually opening the POT file in Poedit)
Hello,
We just tested creating new swedish translation out of .pot file in languages folder. The test was successful, as you can see https://www.screencast.com/t/C17ZNDjpQ003
Please update your theme and try again. Thanks.
Elated
Hi! I’m considering purchase this item, it looks beautiful! Can I use the ShopList and SingleProduct page templates as an OurMenu/Product page but without using the eCommerce functionality? (only as info, because I’m not ready to have eCommerce yet) Thank you in advance!
Hello,
Thank you for interesting in our theme!
Unfortunately shop page & single product page templates are a WooCommerce-made templates, so you can’t use them without WC plugin on. You can, however, set your products to “no stock” so nobody can purchase them.
Best, Elated
I understand, thank you. So do you have in this template any “Menu” page in order to show products? Or can I add text and descriptions in any Gallery? Thanks!
Hi,
You should scroll down to the middle of this page http://sweettooth.elated-themes.com/ and you should see menu section.
Elated
Hello,
having a trouble with removing item from cart. Both, the cart page and cart widget. X button not working. Check http://ostakohe.ee
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum https://elated.ticksy.com/ and include your website URL along with wp-admin access and one of our support agents will assist you.
In the meantime, try to disable smooth page transitions from Elated Options > General & try again.
Best, Elated
Thanx, that helped!
Hi,
You’re welcome, all the best!
Elated
Hello,
compliments for you theme, it works very well! I have just one issue: - I’ve added “Elated Horizontal Timeline” with 5 years (1967 – 1970 – 1985 – 2000 – 2018). I would like to show the years in one section. Now I have to scroll on the right to see all. It is possibile?
thank you
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale question, we would appreciate if you could submit a ticket to our support forum https://elated.ticksy.com/ and include your website URL along with wp-admin access and one of our support agents will assist you.
Best, Elated
Hi, How can I change the base color of the theme for text, hover image color etc? It’s gold atm, but I can’t seem to find the color in the theme settings.
Hello,
Main theme color can be changed from Elated Options > General. However, depending on the page, this option is more or less useful, because if there’re many WPBakery elements on the page, these elements have their own color variations and main theme color won’t apply to them.
Best,
Elated
Hello
Nice theme. Just installed. A few minors is the outdated files on woocommerce from theme and a few php files regading server with php 7.2.6 Warning: sizeof(): Parameter must be an array or an object that implements Countable in xxx/public_html/wp-content/plugins/eltdf-core/shortcodes/horizontal-timeline/horizontal-timeline.php on line 119
Maybe an update from the theme?
Regards
Hello,
Thanks, Please, submit a ticket at https://elated.ticksy.com/ and include your site URL with wp-admin access and our agent will gladly investigate and assist you there to setup your site within our theme.
Best, Elated
If I buy this theme I get all the templates for my front-page (fondue, nougat etc) for only 1 site and i won`t pay annually 59$?
Hello,
Thank you for taking interest in our Sweettooth theme. Yes, you will get all pages from our demo site if you import our demo content. Everything is included in 59$
Best, Elated
Is your theme Woocommerce 3.4 supported?
Hello,
Sure it is 
Elated
Good afternoon.
Installed your template on the Wordpress and recently one of the main plug-ins Elated CPT began to clash with the visual editor. If you turn off the plug-in, the visual editor works great, if the plug-in is turned on, the visual editor breaks and can not edit the content on the site. What to do in this situation?
Hello there,
We located your ticket on our support forum and it has been answered by our support agent. Please, check whole response there.
best, Elated
How do i change text color of testimonials? thanks.
Hello there,
Thanks for writing in.
Please submit a ticket on our support forum at https://elated.ticksy.com/ and include your site URL with wp-admin access and one of our support agents will assist you.
Best Regards, Elated
damn. hoped for a quick answer here…
ok. figured out, however, sent another question.
Hello there,
We have located your ticket on our support forum. One of our support agents will answer your ticket as soon as possible.
Please continue the conversation on the ticket.
Best Regards, Elated
Hi,
I imported one of your demo home pages, but I can’t seem to get the top bar active on the home page. It does show on all other pages. Could you help me out please
Hello there,
Thanks for writing in.
Every single page as options for Header. Most likely on this single page you’ve disabled Top Bar.
Please take a look at this screenshot for more information: https://www.screencast.com/t/zhjAhOAt6eY
Best Regards, Elated
That solved it, thanks. How can I add text to the top bar?
Hello there again,
Glad that worked.
The Top Bar is edited through Appearance > Widgets.
If you have any further questions, please submit a ticket on our support forum at https://elated.ticksy.com/ and one of our support agents will assist you.
Best Regards, Elated
Hi, I’m considering buying your theme for a project and had the below pre-sales questions :
1. Can we add a ‘build your own chocolate box’ functionality using your theme or third-party plugins. The idea is to allow customers to drag chocolate products of their choice into a basket / box and then proceed to checkout to place an order for this customized chocolate selection box.
Eg: https://shop.rockychoc.com/pages/buildabox-customize?size=small
2. Will this theme allow us to have multiple currencies? (we use AED)
3. Does this theme integrate with Woocommerce and subsequently a local payment processing service?
Awaiting feedback. Thanks
Hi there,
And thanks for the interest in our theme.
1. Theme support WooCommerce plugin, so you can create ingredients as products, and user can purchase certain set of products for their chocolate box. Unfortunately they won’t be able to drag and drop items like in that example.
2. Yes, you can change currency from plugin options as covered in documentation https://docs.woocommerce.com/document/shop-currency/
3. As mentioned earlier theme support WooCommerce, and for payment, only core payment options are supported by default https://docs.woocommerce.com/documentation/plugins/woocommerce/getting-started/sell-products/core-payment-options/ . For local payment you need to search for plugin if it exists, or to integrate it as custom functionality.
Elated
Hello, is it possible to change currency symbol location to the end of price. What about translation theme to other languages? Thank
Hello,
And thanks for contacting us.
1. Yes, you can add price with currency https://www.screencast.com/t/W6tIta3ZJ
2. Theme is translation ready, and you can translate theme text strings to your language with poedit software or with WPML plugin which is officially supported by the theme.
Elated
Hi . my name is athena and i need emergency help with my webbsite . I installd theme on my webbsite but my old dukoment not coming up and i cant see any thing . what happend with my site ? I dont have time
Hi,
We don’t have a link to your website and we really can’t guess what might be the problem. Our support can check this urgently, just submit a ticket at https://elated.ticksy.com and provide WordPress and FTP admin access along with all the details related to this issue, and then post ticket ID here so I can instruct support to reply to your ticket right away.
Elated
since the new update all the images on the product list look different how do we change them to how they were ?
Hello,
WooCommerce change option for product dimensions into customize so it could be that they are not the same and that you need to set dimensions again. You can find more info about image size improvements on this link https://woocommerce.wordpress.com/2017/12/11/wc-3-3-image-size-improvements/
Elated
Why “Design Options” from WPBakery Page Builder is not available? Also, why when I activate other WPBakery Builder addons, WPBakery Builder stops working?
Hi there,
WPBakery Page Builder doesn’t allow design options when plugin is part of the theme, mostly because themes have their own framework, and set of options where users can change colors in the theme.
We don’t know which addon you are using, and this needs to be tested on your installation so please submit a ticket to our support at https://elated.ticksy.com and provide WordPress admin access so they can check this on your installation.
Elated
I tested with a demo instagram account, now I cannot unlink it. Only option seems to be the ‘re-connect’. How can I unlink/change instagram account?
Hello,
Try to login to your Instagram account, check if widget is listed and hit revoke access next to it. Log our from the Instagram and then connect again from theme options. If you continue to have problems then please contact support by submitting a ticket at https://elated.ticksy.com/ and provide WordPress admin access in your ticket.
Elated
Hi, I wanted to ask if its possible to add another element to the Elated Masonry Gallery.
Hi there,
Elated Masonry Gallery will show items only for Elated Masonry Gallery post type so it isn’t possible to load items for other post types.
Elated
Hi,
Thanks for the response, but i was wondering if i can add an extra option to the elated masonry Gallary. The options availible are stanard, simple and buttom. And i wanted to add promotion.
Marc
Hi again Marc,
And thanks for additional info.
Single item type have 3 options by default and option for dynamicly adding new type doesn’t exist so adding more options involves custom coding since you will have to create layout for new options.
Elated
Hi again,
I already created an extra option in the page where i can select standard, simple and button. I was wondering what i need to do more to add the custom layout to the view
Marc
Hi Marc,
Custom post types are included with core plugin so you will have to make modifications there – wp-content\plugins\eltdf-core\post-types
Elated
