195 comments found.
Hi there – How do I activate the copy of WPBakery Page Builder?
Hi,
We try to keep all the plugins bundled with the theme up to date with each theme update. You do not have to worry about licence keys or update plugins ask you for. Just install plugins included with the theme and simply use them.
Regards
Good evening! 
I can’t seem to figure out how to make the theme header photo fit completely. Is there something I am doing wrong? Also—is there a way to put back the image blocks once deleted? I did so by mistake and I can’t seem to restore them. Thanks a ton!
Hi,
could you send please an email to us with link to your website, we’ll be glad to debug the issue for you.
Regards
Hi, Love this theme. have 2 questions, 1 – where do i add the social icon on the menu like in the demo and 2 – how can i remove shopping cart on the menu?
Hi,
1. You can add social icons from theme options page. There is special tab for it.
2. If you don’t want to use the cart at all you candisable the woocommerce, this will delete also the card. Or you can simply hide it from CSS by applying “display: none” styles.
Regards
HI,
1 – Yes i have entered the links on the social media settings tab but nothing is displayed on the website?
2 – thank you.
regards
never-mind my fault all fixed thanks
Can I build site without this Visual Composer? Does this theme come embedded with Visual Composer. I DO NOT want to use Visual Composer. Very bad and slows page load .. 22 pages of background code with Visual Composer. Can I build site without this Visual Composer ??
Kevin
Hi,
sure you build the website without Visual Composer but visual editor make it more flexibile and easiest, and make many things for you. Also I want to say that in last plugin update they really improved the speed of the plugin by updating some libraries. It’s not old Visual Composer which make slowly your website, now I noticed that the websites work the same with plugin or without it.
Regards
I have a section with a video background, but the video isn’t playing on mobile. How do I fix this?
Hi,
Video background can be unsupported by mobile devices, make you sure that you have right format of the video (suported) and you mobile device support such option by default.
Regards
I’m not sure what you mean by ‘right format’. The video background option just asks for a youtube link, which is what I’m using, but it isn’t appearing on mobile.
It would be much better if you’ll send link to your website to us via email, we’ll be glad to debug the issue for you.
Regards
I did, and have not heard back in a week.
I just rechecked, we didn’t received any email from you. Could you resend it please to support@wossthemes.com
Regards
I definitely sent it. The page that the video is on is www.theiconiccollection.com
I’m not sure why the email didn’t go through, but if you could just help us out here in the comments, that would be fine too. We need to have this working by the weekend.
Hi,
very strange, well I’ll duplicate the answer here. We got answer from Visual Composer author an answer about your issue “Hello, The mobile devices does not support video background feature and hence the standard video does not play on mobile. You can replace the video with fallback image background added via custom CSS.”
Regards
Hello,
The response output (ex: “Thank you for contacting us! Your message has been sent.”) for Contact Form 7 is not visible when submit button is clicked. How can this be fixed?
Thank you.
Solved the problem! position was set to absolute for contact response output.. Set position to static in CSS to remove, and it is now visible.
I’m really glad you got it solved!
Hi!
For the restaurant menu, for items with no price listed, how do I get rid of the dots that would normally lead to a price?
Thank you.
Hi,
You can delete these dots from CSS only, just add these lines in your style.css file
.restaurant-menu-name:after{content: '';}Regards
Thank you.
Hi! I purchased the theme today and uploaded the demo data however; it’s not showing. Can someone please tell me what I might be doing wrong. I followed the instructions that came with the theme.
Thanks!
Hi,
Could you send please link to your website for better understanding the issue?
Regards
Hi there,
These days I both the template, and I am very satisfied but I have only a problem with the header. Unfortunately, I didn’t found an option to make the menu header white (non-transparent)
Is it any way to do that?
Thanks!
Emil
Hi,
header must become white automatically on scroll, and on some pages like single blog pages and some another pages. Could you send please link to your website to understand better what is the issue?
Regards
Thank you for your reply, here is the link: http://pedroolivar.ewsp.site/
Hi,
I just little debugged your website and saw that navigation is working as it should. At the top is transparent and when you scroll the page it become white. Could you clarify please what exactly goes wrong on your side?
Regards
I want to remove the transparency, I need a white header like on scroll. Thanks!
see here an example: http://prntscr.com/kvqds3
Unfortunately by default navigation don’t have such behavior. To make it work you’ll need to make some changes in the code. If you want you can send an email to us, I’ll be glad to help you.
Regards
Please give the email and I`ll give you the login details and FTP . Thanks
You can send an email through contact form on our profile page or directly to this email support@wossthemes.com
Regards
I have sent through contact form, thanks! Emil
Yes we just replied
Regards
Hi guys, this Jack restaurant theme looks great! Just one question: is there an option to get the classic menu navigation? Maybe I will need to show the pages on the top in the classic way: About, Menu, Reservation, Contact, ecc…
Thank you
Giulia
Hi,
we already have this point in our to do list, so classic navigation will appear for sure in one of the next updates.
Regards
Are there other font options that we can swap out within the template?
Hi,
Yes sure, in the theme are included all the google fonts (600+). You can use TypeKit for example. Also you can use any of your own fonts at any time
Regards
I like the look of the theme but was wondering if the main image on the home page can be replaced with multiple videos? Like a video slider instead of a static image.
Hi,
at the moment we have only hero image and slider included with the theme. But we’ll look closer on it on next theme update.
Regards
Thumbnails Missing:
Hi,
I have POSTS with featured images which should appear as thumbnails but when the post is used on a PAGE the thumbnail doesn’t show. If you look at link 1 below the POST “how to create a good photo” has the featured image. Then please take a look at the PAGE “country weddings” and scroll down to the blog list area. You’ll see that none of the thumbnails are showing, only the post titles.
Is there a fix for this?
Thanks!
POST: http://jungleseo.com/grahamnixon/how-to-create-a-good-photo/ PAGE: http://jungleseo.com/grahamnixon/galleries/country-weddings/
Hi,
just little debugged your website and saw that the images are simpy hidden, that’s too strange. It can be due to some plugin I guess. Could you send please your login details to us via email, we’ll be glad to help.
Regards
Hi again,
I have a problem with the #ws-parallax-section.
On this page the text in the special button “download” is in white: http://jungleseo.com/grahamnixon/
On this page it is in grey: http://jungleseo.com/grahamnixon/no-posing-please/
^ If you have trouble finding it it is at the bottom of the second page
I can’t see an option to change the text colour?
TIA!
Hi,
Yes I saw it. Well when you add the button with Visual Composer there are few options and one of them are the button style. So in first example button is light and on second is dark. Now you just need to change on second page the button style, this will solve the issue.
Regards
I have the button set to LIGHT but as you can see the text is grey. Any ideas?
I made a completely new button and it is the same:
http://jungleseo.com/grahamnixon/no-posing-please/Send please an email to us to support@wossthemes.com with link to your website and login details, we’ll debug the issue.
Regards
Hi,
I need FEATURED IMAGEs to work with the thumbnails on the home page etc but DON’T want the featured image displayed on the individual page. Do I need custom CSS for this?
Here is an example: http://jungleseo.com/grahamnixon/no-posing-please/
Many thanks,
Graham
Hi,
Honesty to say I’m not sure that I understand you. Could you send please some screenshots or to explain in more details what you want to do.
Regards
The image at the top of this page shouldn’t be there: http://jungleseo.com/grahamnixon/info/
All other Wordpress themes have an option to NOT show featured image on the page.
You can simply delete it. This will hide the header area. Or you can switch the page template to default, this will have the same effect.
Regards
I need to have an image in the FEATURED IMAGE box because I’m using a plugin that requires it. What I would like is the option to not show that image on the page where I have set it as the featured image. Every other Wordpress theme has this option. Is this possible?
Thanks!
Not to worry, I installed a plugin which did the job.
I’m really glad you got it solved!
BTW…all plugins are installed and active. I do not have the option to Install Demo Data from the appearance drop-down menu.
Hi,
It is disabled by default from theme options page. But easiest way is to import demo through default wordpress importer.
Regards
8cca8d56-c4d8-4280-abfd-05937ac9d7ec
Having a hard time finding the dummy data. can you help?
Hi,
you can find it demo content folder in package you downloaded from Themeforest. But how to import it you can find in our documentation, there are some instructions with detailed screenshots.
Regards
This theme is awesome guys, well done.
There doesn’t seem to be a widget for ‘Newsletter’ like you have on the left of the footer?
Hi,
It’s a simple text widget. Well just copy the shortcode of the your form and simply paste it in text widget.
Regards
Hi there, good theme! I would like to know if is it possible to have the horizontal menù, not the left one. Thank you for your help
A.
Hi,
we already added this point in our to do list, well I think it will appear in future theme updates.
Regards
Hi I installed the theme, and loaded the demo. But I see some anomalies and I can not figure out how to do it. Could you give me a hand? 1. Widgets in the footer are not activated 2. There should be several options for the header but I can not see them in the Jack panel
Thanks so much
Hi,
yes sure, we’ll be glad to help you. Just send please an email to us, you sent it through contact form or directly to support@wossthemes.com
Regards
