149 comments found.
When do you update the plugin so Page Builder will be compatible to WordPress 5.x?
Hello,
We have tested our themes, and there shouldn’t be any compatibility issues with Wordpress 5.0. Gutenberg became the official WordPress editor from WordPress version 5.0. In case you still want to use Classic Editor, you can add it manually, and your page backend will look the same as before. https://www.screencast.com/t/QoCo8YcS Here you could find more about it https://wpklik.com/wordpress-tutorials/how-to-keep-wordpress-classic-editor/ Please let us know if you have any further questions. In next theme update we will include 5.6 version of WPbakery page builder.
Best, Mikado
The template is compatible, but working with the page builder doesn‘t work without the 5.6 update. So when is the next theme update planned?
Hello,
LIke we tried to explain in previous post, you are able to install Classic Editor plugin that will provide you full operations with template using WPbakery builder on a way you used to. Or you could submit a ticket at https://mikado.ticksy.com/ and our agent will provide you with latest WPbakery page builder.
Best, MIkado
Hello, I have setup the theme on server. I want to add 4th level menu but Its not appearing on front end top menu. I debug it menu options are there in html but they are invisible. Please tell you if you give support of 4th level menu or is there anything I am missing.. Thanks.
Hello,
Thank you for writing in. No, unfortunately 4th level menu is not supported.
Best, Mikado
Hi, How Can i change a speed of testimonials? The testimonials are showing too fast and users can’t read them.
Hello,
Please, open a ticket at https://mikado.ticksy.com and include your site URL with wp-admin access and our agent will gladly help you with anything that could be done within our theme.
Best, Mikado
hi,
I just purchased this theme and can’t install the demo content properly, some sections are missing and rest of pages are misaligned. I even followed demo content import instructions from there https://mikado.ticksy.com/article/12620/ and nothing changed. I’ve already placed a support ticket (its been almost a day) but no reply yet. Please help
Thanks
any update on this or the support ticket from yesterday?
Hello,
Thank you for writing in. As we could see, your ticket has been answered yesterday. Please, check whole response here https://mikado.ticksy.com//ticket/1772774/
Best, Mikado
Yes and if you will look at the ticket I submitted, I, as you requested in your instructions which I read before submitting ticket, included login and credentials in the original ticket submitted MONDAY.
We are sorry for that. WE missed your credentials. And now our agent answered you. Please, check whole response on ticksy.
Mikado
hi, I’ve updated the credentials at ticket, please visit the ticket page now, thanks
Hello,
We located your request #1772774 and forwarded to our support team for faster response. Please check ticket status in a couple of minutes. Thanks!
Mikado
Hi,
I just purchased your Hoshi theme and loving it. Very nicely done with the design/dev!
Quick question. How do I remove the hamburger menu (side area icon) at the top right? I went into Mikado Options > Side Area, but don’t see an option to remove it all together.
Thanks!
Hi,
Glad to hear this
Thank you for choosing Hoshi and for your kind words.
Just go to Appearance > Widgets to remove this Mikado Side Area opener widget from Right From Main menu widget area https://www.screencast.com/t/JN6WirSw
If you need further help, our support team is on your service at
https://mikado.ticksy.com/
Best regards, Mikado
1). I am not able to submit a Support Ticket although I have purchased this theme and support. There is no identified Hoshi theme to select from the required “Product or Category” on the following support Submit Support Ticket page: https://mikado.ticksy.com/submit 2). Header logo & Hamburger Menu are not displaying in Hoshi Child Theme v1.0 for IE 11. Please advise…
Hi,
Please, check this screenshot https://www.screencast.com/t/074bdKnxs So, themes are not sorted in alphabetical order. And if you are logged in, you’ll see [Verified] sign before the theme.
Best, Mikado
Will this work with php 7.2.2?
Hello,
Thank you for taking interest in our Hoshi theme. Yes, it is working well with 7.2+ versions of WP.
best, Mikado
Hi, how do I “delete” the other pages? I want to have just the split slider page and nothing else. Also, I’d like the split slider to be in the root, not in the subpage. How do I do that? Thanks!
Hello,
You can delete pages you don’t need from the WordPress admin panel: https://www.screencast.com/t/UjftxioS0 . To set a particular page as your home page, navigate to Settings > Reading. If you need further help, kindly open a ticket at https://mikado.ticksy.com/ and one of our support agents will assist you.
Thanks, Mikado
After 1 week my site had an issue on http://notmydomain.com/wp-admin/ I cannot log in to Dashboard. Problem Warning: Cannot modify header information – headers already sent by (output started at /home/notmydomain/public_html/wp-content/themes/hoshi/framework/modules/woocommerce/widgets/woocommerce-dropdown-cart.php:151) in /home/notmydomain/public_html/wp-includes/pluggable.php on line 1219. I did create a ticket please review my case PRIVATE TICKET #1701511
Hello,
We replied to your ticket. You can check Ticksy.
Best, Mikado
Hi!
I am interested in purchasing this theme, but before I do I had one question.
I want to use the Video Slider Demo for my website, and I was wondering on the home page video with the pink smoke, first the smoke shows and then a picture of a phone comes us. Is that all part of one image? Or in the phone separate? I just wanted the smoke on my homepage without the phone, so I want to know if that will be possible
Thanks!
Hi,
Thank you for taking interest in our Hoshi theme. On this page is used Slider revolution, so all backgrounds and images are added as layers and Here you could see, that phone image is separate image, so you are able to arrange it on desired way. Please, just note that images are authorized and we bought most of licences on ShutterStock, so if you want to use same images on your live website, you’ll need to purchase your own licences.
Mikado
Thanks
You are welcome!
Hello! Please Please Please reply to my concern. My ticket # is 1665353 Private. It’s been 22 Hours ago. No response at all.
Hello,
Your ticket is assigned to our agent who is currently working on it. So you could check response on ticksy soon. You’ve posted ticket after our working hours, so we are sorry because of delay since weekend just passed and we are back in full speed again.
Best, Mikado
Posted : Newest reply from me please check.
Hi,
Since your ticket is assigned to our agent, he will get back to you asap.
Mikado
Great looking theme, some pre-sales questions. 1) Do you have n example page you can showcase with a right sidebar? I want to add a form on the right with content on the left. 2) I see a lot of comments regarding issues around demo site upload, has this been resolved? 3) Can the size of the main slider on the homepage be reduced easily?
Hello,
Thank you for taking interest in our Hoshi theme.
1) Here you could check one blog page where right sidebar is enabled http://hoshi.mikado-themes.com/blog-standard/
2) Demo import functionality is working well, you just need to have fair enough resources on your server.
3) On homepage is used Revolution slider and you are able to arrange it on your own.
Please, tell us if there is anything else you want to know.
Best, Mikado
Ok perfect, Ive purchased the theme and trying to upload it, it expires each time I try. Can you please help.
Glad to hear you’ve chosen Hoshi.
Please, reach our support team at https://mikado.ticksy.com/ and include your site URL within wp-admin access and our agent will help you to setup your site within our theme.
Mikado
Well I cant even submit a ticket because the code doesn’t match the theme it says, no hoshi theme on there…. Can you email me at myusername @gmail.com and I will get back to you asap.
Hi again,
When you visit our support forum and click on a Submit a ticket button and then from dropdown list choose Hoshi. Please, check this screenshot https://www.screencast.com/t/JKumr4SvwPVcBest, Mikado
the page where the blog appears gives 404 error when going to the second page, how can I solve it?
Hello,
We located your ticket on our support forum and it has been assigned to our agent who will get back to you asap.
Mikado
hello, I’m having trouble getting the price to show on pricing table elements.
https://movology.com/integrations/hubspot/capture/Hello,
We have checked and there are prices in pricing table element https://www.screencast.com/t/8KN4EWy614P7 If you need further help, please, reach our support team at https://mikado.ticksy.com/ Just include your site URL with wp-admin access in your ticket.
Best, Mikado
Hi,
is it possible to open the single portfolio items in a pop up on the same page, instead of being refered to a new one? I’d like to use the portfolio plugin for a OnePageDesign. Thanks
Hello,
This isn’t possible, but you could use the Image Gallery shortcode for this purpose: https://www.screencast.com/t/wWsybHxBy7z
Hope this helps! Mikado
all my sites that use this theme is giving white screen of death in the edition of the pages, I need a solution to this problem.
Hi,
Please, check this article where is explained common issue https://mikado.ticksy.com/article/10611 For any further assistance, our support team is on your service at https://mikado.ticksy.com/ Just submit a ticket and include your site URL with wp-admin access and our agent will investigate.
Best, Mikado
Hey author, please make this theme up to date. The last update was Dec 2017 
Hello,
Thank you for writing in. We are working on new updates, don’t worry. We just cannot provide you with precise date, but it should be released soon.
Best, Mikado
Hi Mikado, is the importing demo content feature fully working at the moment? I can never get to 100% and I have tried several times over the last few weeks. It is annoying because if I try and it doesn’t work, I have to nuke my wordpress install and start over because things like menus will double up after attempting a second import.
I remember the import working months ago when I originally bought this theme… it’s only now that I’m having this problem.
Thanks for your help!
Hello,
Please, check this article where demo import procedure is explained https://mikado.ticksy.com/article/12620 For any further assistance, our support team is on your service at https://mikado.ticksy.com Just submit a ticket and include your site URL with wp-admin access.
Best, Mikado
Thank you very much, that did the trick However the ‘Elements’ menu hasn’t imported as a megamenu or with the icons that your demo theme has (they just appear as regular tiered child menus). Is there any way to import with the megamenu/icons included? Thanks!
Hi again,
Just edit element menu from Appearance > Menus and set its type to wide.
Mikado
I am running the newest wordpress version, however, your plugin Mikado Core is not allowing me to Edit any of my pages.
I currently have version 1.0.2. I deactivated all my plugins one by one to find the problem and it was the Mikado Core plugin. It won’t allow me to Edit any of my pages, I will get a 404 error every time I try to edit a page.
Please help.
Hi there,
This is probably related to hosting mod security. Try to add following line to WordPress htaccess file like this https://www.screencast.com/t/hJXyCmH58kd :
SubstituteMaxLineLength 10mThen test this again.
Mikado
Thank you so much! that worked.
You are welcome
Hi!
Recently I add a Gravity form to my site but I can’t change the font properties.
They have an option called Appearance in the form field that I want to change and in order to do that I need to insert a Custom CSS Class.
How can I create this CSS Class and add it to the theme?
Thanks for your help!
Hello there,
Feel free to reach our support team at https://mikado.ticksy.com/ if you need any assistance. Just add your site URL with wp-admin access and our agent will gladly try to assist you with anything that could be done within our theme.
Best regards, Mikado
