249 comments found.
Hi,
I just updated to Look theme version to 4.4. However, ” Single Post subtitle option ” does not appear in the single post, or when I want to create a new blog post.
Can you help me with this?
Hi,
The WordPress 5.0 remove the after title hook so the subtitle has been moved down to below bottom (after content editor). Please scroll down the editor and check again!
Regards,
Hello I’ve had your theme for a couple of years now and randomly the widget for Instagram followers stops working. Is there a new update you have?
Hi,
It looks like due to the token has expired. Please regenerate a new token. If not, please contact me via the support URL, I will check to help you.
BTW, The latest version just released a few days ago, please update.
Your support time has expired too.
Regards,
Hi, great theme – working very well! I had to re-add the widgets today because of the Ruby core update, but the social counter now does not say “Fans” next to the Facebook counter. Any idea how to fix this?
Hi,
Thank you for purchasing this theme and your feedback.
Please contact me via the support link and send me your site login credentials. I will check this issue for you.
Regards,
Also, I am so sorry when hearing you have re-added widgets.
Maybe something wrong when update, Please make sure that you have updated Ruby Core plugin and I hope you backup before update as I mentioned in the readme.txt and in the item description page.
Please contact me via the support URL:
https://themeforest.net/item/look-a-fashion-beauty-news-magazine-blog-wordpress-theme/18769520/supporthey,
When will there be a gutenberg update? You wrote me by mail a few months ago in October but it isn’t here yet.
Would love to hear from you!
Greets
Hi,
The current version is 4.1 and the composer will work with Gutenberg. Please update.
Please fully backup your site before update to make sure everything!
Regards,
If not, please contact me via the support URL and explain about your issue. I will check to help you.
Regards,
thanks!
Hi, So have you solved the issue?
Regards,
Hey! After buying this theme a long time ago, I finally got to set up the blog that I was planning back then. First of all, I still love the theme and how it’s structured. I got a few issues though, as my CSS skills are a bit rusty to say the least. First of all on the single post page, it indents all lines and I don’t understand where this is coming from. I don’t think I’ve changed something here. That white space on the left of articles is just there and doesn’t make sense to me. I also couldn’t figure out, if that is left for some sort of feature that I may have disabled. Second thing is, that I don’t find a way to change the size of the logo. Would really appreciate to hear back. Thanks!
Hi,
Thank you for purchasing this theme and your kind feedback.
Please contact me via the support URL, take me some screenshots to explain more your issues and send me your site login credentials. I will check to help you.
Regards,
Hi there. Thanks so much for the awesome theme. For some reason I’m struggling to change the URL of my logo – I obviously want it to go back to the home page when you click on it but it’s following some strange URL and showing a 404 when you click on it. Can you please tell me how to change the URL of my logo? Thanks.
Hi,
Thank you for purchasing this theme and your kind feedback. Much appreciated it.
The logo URL will redirect to Homepage.
Please send me your site login credentials via the support URL, I will check this issue for you.
Regards,
Hi,
I just bought your theme and I need some help.
Firstly, I want to make the menu height go higher. There is too much space in between the logo and the menu, so I want to bring the menu higher.
Secondly, I edited the homepage design and added a HTML block for some headings. However, the margin in between the blocks is too much and I want to make them have lesser margin/space in between each block.
How can I do the changes I want?
Thanks
Hi,
Please continue to discuss via Email.
Regards,
I’m having a logo created for the header. The designer is asking what I need the dimension to be? Is there optimal dimension for logo? Please advise. Thanks!
Hi,
Thank you for purchasing this theme.
I have replied via Email support, Please check!
Regards,
Hello, I’ve been using your subject for several months, and he noticed a very large slowness in the admin wordpress panel. When you deactivate some plugins of your theme, it goes a little faster, but I’ve tried everything, and nothing. I do not know if you can help me!
Hi,
Thank you for purchasing this theme.
Usually, the main reason causes this issue that due to hosting memory doesn’t enough to run all your site plugins.
You can contact to the hosting provider and ask them to increase memory limit config or send me your site login credentials anf Cpanel login credentials. I will check for you.
Sincerely,
Please contact me via this URL:
https://themeforest.net/item/look-a-fashion-beauty-news-magazine-blog-wordpress-theme/18769520/supportBefore to purchase it, i would like to know if i can import demo TRAVEL theme that i can see on the web page. I’m interested in that demo only. Thanks
Hi,
Thank you for interested in this theme.
Actually, each demo is a different website so you can only choose 1 of demos to import and starting setup for your website.
However, you can switch to another demo if you would like. because all demos have been packed in the theme. So don’t worry about this.
Please feel free to contact me if you have any further questions.
Sincerely,
Ok, so i can choose demo travel and start to setup it. How can i import that demo? Thanks
Yes, you can.
To setup the theme, you can refer the theme documentation: https://docs.themeruby.com/look/#import-demoThanks you very much! Last question: Is ti possible to set on the top on the right of the page the languages options? So people of different nationality could read the blog with that option. Thanks
Hi,
Yes, you can be set up multi-language but you need to use 3rd plugins. But I would like to note that multi-language feature is hard a bit to setup if you are a new WordPress user.
Hi again, I would like to know after import travel demo, it is complicated to customize it. My knowledge of wordpress is very poor.
Hi,
Sorry about this, I am not sure.
If you are a new Wordpress use, I recommend you should refer a blog theme. It is easy for you can setup.
Regards,
Ok thanks, you can’t help with customize, can you?
I am sorry, I will be pleased help you reply all about theme features fix theme bugs. But customization isn’t a part of the support.
Regards,
What does “import a demo” mean? Once imported a demo i will see exactly the same page of the demo? It means fake photos and articles and all settings? I just need to switch photos and modify articles? And demo included not only the home page? Thanks
Hi,
Yes, exactly. Demo content includes page, posts, widgets and theme options for you can quickly start to build your website.
Hello, I’m thinking of buying this theme but I need to know if I can flip the colours to have a black background with white text. Thanks
Hi,
Thank you for interesting in this theme.
I am a little confused, can you please explain more about your questions? Do you want the change apply for whole and all elements the site?
At this moment, I am sorry, the theme doesn’t support this feature. That is something need do with CSS code.
Sincerely,
Yes, for the entire site, so that it becomes dark. Would you be able to provide the CSS code?
Hi,
In this instance I recommend you should to refer another theme already supported this layout. Because maybe the site will not look good if the theme isn’t designed for dark style.
Sincerely,
Hi, I would like to import demo data one click demo ( food template) but I cannot find that option.
Hi,
Thank you for purchasing this theme.
Please make sure that you are using the latest version, installed and activated all default theme plugins.
After then, please navigate to Look Options > Demo Importer, select demo you want and click the import button.
https://docs.themeruby.com/look/#import-demo
If not, please contact me via the support URL and send me your site login details, I will check to help you.
https://themeforest.net/item/look-a-fashion-beauty-news-magazine-blog-wordpress-theme/18769520/support
Regards,
Hi,
Have you seen the import panel?
If not, please contact me via the support URL. I will check to help you.
Regards,
Hi, I have purchased this theme. Can you please tell me how I can move the offcanvas menu from left to right?
Hi,
I have just replied you via Email support, Please check!
Sincerely,
hello I am a person with visual disability and I would like to see if I can install the template auque charge me more
Hi,
Thank you for interesting in the theme.
I am a little confused about your opinion, can you please be more specific about your question?
Sincerely,
I tried to install this theme in two different sites couple times. Every time I tried to do this, I had to fix all website and rescue everything, because after I tried to turn on theme after installation, the entire website went blank or page with information about error occured.
I tried a couple times. One time I managed to install the theme (wow!), but after that when I tried to change something in apperance, website went to blank again and I had to use backup save.
I never had this problem before with other themes. 
Hi,
Thank you for purchasing this theme.
I am a little confused about your issue, Could you please explain more about this and send me your site login credentials via the support URL, I will check to help you.
https://themeforest.net/item/look-a-fashion-beauty-news-magazine-blog-wordpress-theme/18769520/supportSincerely,
Hi,
maybe something is wrong in 3rd plugins because the theme is working very well for other customers.
I look forward to hearing from you via the support URL, I will check and look for the issue for you soon.
Sincerely,
Hi there, it’s possible activate “Infinite Loading Posts” in category pages?
Hi,
Thank you for purchasing this theme.
I am sorry, At this version, the theme only supports default pagination (numeric type) for the category page.
If you really want to have the infinite load more post in the category, that is need something to do with PHP code.
Please contact me via the support URL, I will discuss and consider to help you if this is possible.
Sincerely,
Hi,
I look forward to hearing from you via the support URL, so I can help you soon:
https://themeforest.net/item/look-a-fashion-beauty-news-magazine-blog-wordpress-theme/18769520/support Sincerely,Hi there, I already sent (5 days ago), but I didn’t get response.
Hi,
Sorry, I haven’t received your email though support email, can you please check again?
If not please contact me directly via this email: themeruby@gmail.com
Sincerely,
Hi,
Sorry for my confusion.
I have recheck inbox and I have replied your email but I haven’t seen your reponse.
Please help me to recheck your mail inbox and confirm the information, so I can work to help you.
Sincerely,
Hi,
I hope you are doing well.
Have you checked the emails? I look forward to hearing your opinion via email so I can help you ASAP.
Sincerely,
It is very slow even though it is a simple theme.
I regret buying it.
Hi,
This is really unfair review because I haven’t allowed your refund request.
Please open the refund ticket again, I will approve for you immediately so you can find and by another theme.
Sincerely,
Hi, the share counter in articles does not work, i have shared an article on all my social networks but the counter still remain 0. Can you please tell me how to fix the issue? Thanks
Hi,
Please send me your site login and FTP login credentials via the support URL, I will check to help you.
Sincerely,will
Hi, yes i have already sent you the access for the website. I’ll send you the FTP later if needed. I hope this can be resolve via the backend itself. Thanks
Hi, Thank you for your information.
I will check and inform you soon.
Sincerely,
Hi,
I need your help, I have sent the email via support URL, Please check!
Sincerely,
Hello there. I am currently working on your theme for one of my client. There is an option to share by email in the “Shares and social” option. Could you please explain how does it work? How do I connect it with the suscription box? Thanks
Hi,
The button share via email will trigger to open the mail app and compose a new email include post tilte, link and a short introduction text on your device. After then, you can input the your friends email and sent it.
The subscribe mail is another feature and it doesn’t relate. You can use the plugin below:
https://wordpress.org/plugins/mailchimp-for-wp/Sincerely,
Hope the information can work. If not, please feel free to contact me via the support tab so I can help you better.
Sincerely,
thank you for that. But I thought that it was auto-sharing any new post by email. Am I wrong?
Hi there,
If you want to send email to your subscribers when you create a new post, You must use MailChimp. This is a 3rd party service. Please refer:
https://sillygrasshopper.com/configure-automatic-mailchimp-emails-for-new-blog-posts/Sincerely,
Hi there,
I’m debating buying this theme however I don’t see any page designs that aren’t blog related such as an “About page”, “privacy policy”, etc. Like if I wanted to add a section on the homepage for like a “who we are” or “about” section, are their page layout options for those?
Hi,
Thank you for interested in this theme.
I am sorry, The theme is a magazine so it doesn’t support those sections (“who we are” or “about” section), if you want to create it, you must use raw HTML to add it via the HTML box of the composer.
For the page “About page”, “privacy policy”, you can create this page via default page (look like the contact page).
Sincerely,
