162 comments found.
Is it possible to add a 1 px white line, like a bottom border, to the header menu area at the top of the page. I’m currently using the page options to have a transparent header for the home page but I don’t see any options either on the page specific or universal header options to add this.
If this line can be added either on a page by page basis (preferably i’d like to only have it on pages that use the transparent header/have a background image that go to the top of the page or alternatively if there’s a way to do it but it applies to all pages or something that’s fine too.
For reference, an example of how this looks would be PayPal’s homepage: https://www.paypal.com/us/homeHello,
On the pages where you want to have this border, please try adding the following custom CSS:
.qodef-page-header {
border-bottom: 1px solid white;
}Best, Select
That worked perfectly, thanks for your help!
You’re welcome 
Hello, there is something wrong in the menu when we try to see it on Iphone6. Some of the items are invisible (they are there, but you can’t see them). Is this a general problem that you are solving? Can you help us? Thank you. Otherwise it is a great theme, congrats.
Hello,
Please try adding the following custom CSS in Appearance > Customize > Additional CSS:
.qodef-mobile-header .qodef-mobile-nav li {
-webkit-transform: translateZ(0);
}And thank you for the kind words!
Select
Hello, could you please tell me which file I edit to change the single product layout page? I just want to make the Woocommerce tabs full width. Thank you, A
Hello,
This would require modifying several files; as a rough guide, you can look in kudos\framework\modules\woocommerce and kudos\assets\css for files that were used for the product single.
Best, Select
Thank you for the reply. I’m just looking for the file that has the HTML for the single product page. It couldn’t be multiple files, just a few lines of code. I’ve already looked in the framework folder, but there are no Woocommerce templates in there. And moving the Woocommerce templates to the Woocommerce folder in Kudos theme does not work.
Thank you!
Hello,
You’re welcome. You can try looking in kudos\framework\modules\woocommerce\woocommerce-template-hooks.php
Best, Select
Awesome, thanks!
You’re welcome!
is this theme supporting multisite??
Hello,
Thank you for taking interest in Kudos. Unfortunately, it is not multi site ready.
Best, Select
Hello In Customizing this theme and im having a problem whit the woocommerce (Prodcut Categories Plugin). in the first picture is the layout of the template and is there i would like to keep the same design. http://www.screencast.com/t/11ZbeqWakgVB But when i import everything and i make the changes the plugin dont show up as you can see in this picture http://www.screencast.com/t/vczqBrtRPEaK
and now if i go to the page buider i can see th plugin is there but i dont can see it http://www.screencast.com/t/IEMyLXCS7
also this product dont show like the others you know why? http://www.screencast.com/t/mhNNuhIJL
im using th last woocommerce Version 3.3.5
Im using the page shop-home of the kudos template
Hello,
Please, reach our support team at https://select.ticksy.com and include your site URL with wp-admin access. We need to take a closer look and try to help you there.
Best, Select
hey i just send you an email to your support email my support just expired and i dont can’t send by tecksy please i will be waiting for your answer thanks!!
Thank you. We will recheck it and handle it asap.
Best, Select
I am thinking of buying this theme, but it hasn’t been updated in a while. Are you planning on updating this theme anymore? Thanks, Leslie
Hi Leslie,
Thank you for your interest in Kudos! Yes, we are currently working on a theme update, and hopefully it will be ready soon. We plan to continuously update the theme to ensure compatibility with the latest plugins, as well as to fix reported bugs.
Best, Select
How can I deactivate / hide the side area and the search in the top menu?
Hello,
You can remove these widgets from the Right From Main Menu widget area: https://www.screencast.com/t/V62Fg37onzk
If you need further help, kindly open a ticket at https://select.ticksy.com/ and one of our support agents will assist you as soon as possible.
Thanks, Select
Hi There, will I be able able to change the colors of the theme? and is this done in the WP front end or editor?
Hello,
Thank you for your interest in Kudos! Yes, you can change colours from our customization panel. There are also colour settings for individual shortcodes which can be changed using Visual Composer:
https://www.screencast.com/t/rJIPVL4Bc https://www.screencast.com/t/gX8VOybrmYuBest, Select
Hello
How to change footer color?
Hello,
You could use this part of code:
footer .qodef-footer-top-holder {
background-color: red;
}with your desired color and paste in Select Options > General > Custom Code > Custom Css.
Select
Thank you! It works!
How to change txt color in footer?
Also, how to change copyright footer color
Hello,
For question like these, our support team is on your service at https://select.ticksy.com/ Just, submit a ticket and include your site URL and our agents will gladly help you with this part.
Best, Select
Hello I have submitet a ticket yesterday
PRIVATE TICKET #1490638
Hello,
Thanks for sharing ticket ID. Our support agent already answered so you could check response on ticksy.
Best, Select
Hello, do you have the PSD of this theme? Thanks!
Hi there,
Yes, you can request them trough our support when you purchase the theme.
Select
Hi, I have installed the latest version of the theme but the google maps are not working… i got an error message saying: ” Sorry! Something went wrong.
This page didn’t load Google Maps correctly. See the JavaScript console for technical details.”
Please help.
Hello,
Please, check this article where issue with Google map is explained https://select.ticksy.com/article/9876
Best,
Select
Hi there,
I recently re-installed this theme and imported the demo content.
However, when I view my website I can see a lot of the code rather than what it should be representing visually.
Can you please take a look at http://digitaldistrict.ca/empire21/ and let me know what I can do to fix that?
Thank you!
Hello,
You didn’t installed WP Bakery plugin. Please, install/activate Visual Composer and all shortcodes will be rendered normally.
Best,
Select
Hi, could you provide me with an updated version of the WPBakery Visual Composer please
Hi, I need urgent support (since this is the weekend), trying to find out which theme option uses Buffer? Thanks!
Hi,
We located your ticket on our support forum and it has been assigned to our agent who is working on it. So you could check response on ticksy soon.
Best,
Select
Hello,
Thank you for contacting us. We have just fixed this on smaller resolutions. Issue was displayed because of lack of space on smaller screens. Please, check our demo site again. Thanks,
Select
I still see the same problem here: http://kudos.select-themes.com/ – I use Mac and when I pull screen (with my fingers on my pad) – I see the duplicate menu appears again.
Hi,
Please, note that it should be working on all break points that are resolutions of all devices. If you notices some issue, please, reach us here support@select-themes.com and tell us on which device and OS and browser are you testing our site. Some screenshot will be helpful, too.
Thanks Select
Hi Select-theme,
Why every time I open a website with this template is always directly scrolled to the bottom of the website? check this out https://prnt.sc/gcrjhq
Thanks
Hi,
Please, send us your site URL so we could take a closer look. Thanks
Select
Hi – Ticksy seems to be down, all my portfolio items are showing up as, “this page cannot be displayed..” and my portfolio pages won’t show the items. Could you please offer a solution?
Hi,
Could you, please, try again to submit your ticket on our support forum at https://select.ticksy.com since it is working again and you should be able to add your ticket normally. Just include your site URL with wp-admin access and our agents will check this closer. Thanks
Select
Hi, is it possible to use the Fullscreen Menu as the Mobile menu? If possible, could you please tell me where/what files to change for this? Thank you!
Hi there,
Such an option does not exist, but probably with some custom css code you can hide default mobile menu and to leave full screen menu button, and for additional assistance with this you can contact our support by submitting a ticket at https://select.ticksy.com/ or you can consider using some 3rd party menu plugin in order to have that functionality in addition to available theme functionality.
Select
Hi ticksy.com is down again. Here are my support questions:
1. How to make child theme properly, so future updates are not affected by my modification to php files?
2. I want to use this code to replace product image with video, can you please advice if anything needs to be edit to match the theme? http://interactive-design.gr/blog/2015/11/03/woocommerce-add-video-as-featured-image-for-products/
Thank you!
3. How do you make Product description/review on https://goo.gl/zCpZNF spread across both columns, instead of stuck to the right column (it becomes very long, if we have a lot of content) So it shows like Related Products?
Hi,
There was some temporary issue but it has been sorted out already.
Could you, please, visit https://select.ticksy.com again and submit your ticket. There are support team will gladly assist you with with any doubt you have.
thanks,
Select
I wish. However your system is still down. It says connection is not secure, and it won’t load the support page. I still need help though.
Hi,
Actually, we didn’t have other complaints and ticksy is working well. So, please, try to clear the cache and then visit ticksy again if you need more help.
1) You got child theme in our package you’ve downloaded from ThemeForest https://www.screencast.com/t/KStVnReq7 So, if you have plans to do some modifications in theme files, it is recommended to do inside child theme folder. You are installing/activating child theme on the same way like parent theme.2) We didn’t edit this function inside our theme folder, so you are able to make desired modifications.
3) There is no option like that in theme. This is default layout of WooCommerce single product, but you could try to achieve something like that using custom css.
Best,
Select
Hi,
You are welcome. We will send this to author of ticksy app. Thank you for your screenshots.
Select
Hi I’m looking for a way to expand some text so that it reveals more text by clicking on a ‘more’ button without sending you to another page – please help
Hi,
We are not sure on what exactly do you mean. Could you, please, explain your request further so we could check this? Thanks
Select
