225 comments found.
hi, is it compatible with yoast plugin? How about WPML? can I add a language switcher to the menu?
Yes, it’s compatible with both Yoast and WPML. You also can add a language switcher
thanks! also is it compatible with the amp plugin? (accelerated mobile pages)
Yes, it is.
Hello, The live editor of Thrive Leads latest version not works with Atomlab. Changing for any other theme, it works. Could you tell me what is it?
Hi juliofacil,
Please open a support request at https://thememove.ticksy.com – our developer can check & help you. You should send the plugin to him for checking.
Regards,
TM
Ok but look, your theme is conflicting with latest Thrive Leads version, which is a huge plugin. I installed it on my others sites, and works fine, I’ve also tested in several other themes, and it always works correctly, except in Atomlab by now. (sure I also deactived all plugins to test).
For open a support ticket I’ll need renew my license, that expired a week ago. And so I would like to know if you are aware of it, and if going to fix for sure, please.
I will check it with my developer team. You can send your WP admin information to this email: thememovedotcom@gmail.com – so, we can check and see
Thank you, I appreciate your help.
Got it. We are in a long holiday, so, the response maybe slower than usual. Hope you understand and give us more time.
Our New Support Channel – FASTER & BETTER
Hello,
It seems the demo import is broken(v1.4.2) for slider revolution. On import it creates the slider names but there are no slides in the sliders.
Is there a fix for this?
I already checked:
php_ini file is setup correctly to mins for revolution slider and theme.
The import says it completed successfully.Thanks,
Hi HartyInc,
Thanks for reaching us. In this case, I advise you to open a support request at https://thememove.ticksy.com and our developer can help you
Regards,
TM
Hi, I want to purchase your installation services, how can I purchase it now after I purchased the license?
Hi tak111,
You can contact our developer at the support center: https://thememove.ticksy.com – he’ll help you
Regards,
TM
Where i get the new js_composer update ???... bought this theme and have support. i dont want to register on your board.
Hi,
Please update Atomlab theme to the last version. We always update all plugins to the last version. If you have any issue, you can open a support request at https://thememove.ticksy.com – this is our NEW support system
Regards,
TM
hey i moved my side now i have shopping cart in my menu anymore how to fix ?
Hi,
We don’t work on Saturday & Sunday – that’s the weekend. Today is the Monday & we’ll reply to this ticket.
I v just downloaded and installed the demos twice, using reset plugin, and i get no sliders. How can i solve it?
Hi commsolutions,
In this case, please directly contact with our developer at our support channel here. Don’t forget to provide:
- Your purchase code (to let our developer see that you’ve already bought our theme)
- Admin account & FTP information (so, our developer can clearly look for the reasons)
We are waiting to give you a hand.
Best Regards, ThemeMove
Please, is the Atomlab theme fully compatible with Wordpress 5? Thanks
Hi,
We will keep update our theme to compatible with the latest plugins and WordPress version. So, please check the change log in the future to find out all these information.
Regards,
TM
Hi, its possible to have two differents menu with different logo, same for the menu sticky? regards
Hi,
I don’t understand your request, can you give me a screenshot?
Regards,
TM
Hello, I try to contact you about support area but tell me error too many redirect. My ask is simple how can I update WPBakery Page Builder?
Hi,
You can use our purchase code to update the theme, the update version always included the latest version of all plugins.
You cannot open a ticket here: http://support.thememove.com , can you?
Regards,
TM
Please update to latest verision for woocommerce compatibility
Hi,
We will update the latest version in the next update.
Regards,
TM
Why are there no sliders in Rev. slider after importing demo?
Hi,
Maybe you didn’t activate the Rev Slider plugin when importing the demo content. Please create a ticket here then we will send you all the sliders.
Regards, TM
To everyone at ThemeMove, Thank you. Your are a huge help!
You are welcome. If you still need help, just open another ticket and our developer team will give you a hand.
Theme is sucks!!! Demo couldnt be imported. Try to make something userfriendly atleast. Waste of money
Hi gowtham202,
Firstly, I’m so sorry to know that you have a bad experience at working with Atomlab. Secondly, I have to say that the issue of demo importing may be caused by many reasons, then, you should open a support request at https://thememove.freshdesk.com and our developer can help you directly to solve all issues.
Best Regards,
TM
hello，i’am xiaoruansong。sorry， i‘can signup’ on your website。 “Captcha verification failed, try again!” 。the demo i get it yesterday us Hong Kong server。 but in china Visit my website is very slowly，can you help me？
Please provide your email, I will create a ticket for you. Or you can write an email directly to this email: thememovedotcom@gmail.com
hello， i can’t download the demo ， please help me ， i’m Chinese ， and i have buy it today
Hi,
In this case, please directly contact with our developer at our support channel here. Don’t forget to provide:
- Your purchase code (to let our developer see that you’ve already bought our theme)
- Admin account & FTP information (so, our developer can clearly look for the reasons)
Make sure that you have already provided all the information above to get the fast response.
We are waiting to give you a hand.
Best Regards,
ThemeMove
Hi, does the package include the image illustrations/vectors as well?
Hi,
The package doesn’t include the illustrations/vectors. You can find them on shutterstocks.
Regards,
TM
Okay, thanks for the reply.
What does the downloaded file contain then?
Hi,
The download file includes the theme without illustrations/vectors.
Regards,
TM
Hi,
I have bought the theme. Curious to know if there is a way to install the demo content and see different page layouts that the offers.
Hi ad1thya,
In this case, please directly contact with our developer at our support channel here. Don’t forget to provide:
- Your purchase code (to let our developer see that you’ve already bought our theme)
- Admin account & FTP information (so, our developer can clearly look for the reasons)
Make sure that you have already provided all the information above to get the fast response.
We are waiting to give you a hand.
Best Regards,
ThemeMove
Hello, I am having a problem with the demo filled – opened a ticket no reply yet unfortunately 24170. It get’s hung up on various percentages, i tried increase all sorts of PHP limits, turning debugging on and off, nothings seems to work.
Hi,
I saw your ticket, our developer will reply you asap
Regards.
TM
Hi, we have the issue on the WooCommerce single product page which the product image doesn’t change when we select different colour. Also the size options are not displaying evenly for each product. sample: https://clubs.clubmate.fish/demo/product/classic-hoodie-2/
Hi nick-ezidebit,
In this case, our developer need to check your site clearly to find out all the issues you’ve met and the reason that causes this inconvenience.
Please submit a support ticket at our support channel. Don’t forget to provide these information:
- Your purchase code (to let our developer see that you’ve already bought our theme)
- Admin account & FTP information (so, our developer can clearly look for the reasons)
Best Regards,
ThemeMove
