72 comments found.
Hello. The plugin installer does not find the OptionTree plugin. Can you help me
Hi,
Please provide your site URL and admin access, we will set up the plugin.
Best Regards jim
Hello. I try to change the banner of each page by the option: Header Banner Type -> Background Featured Image but it does not work. Can you help me?
We have fixed this issue and already updated the theme, just need to download from Themeforest’s and it should resolve it
Installed the demo but home page is not working, it’s showing only loader. please help
Please send me your site admin panel and FTP server details on jakjim@gmail.com and we will check that for you
Hi, I really like this theme, but before purchase I have a 2 questions: - I can see there are a problems with Grid vs List view in Shop page in demo (try to change you will see) may I expect this issue in product also? - And my second question, there is no filter bar, is there any filter bar in the product? or do you have any preview/demo with filter bar from 3rd party solution?
Hi, thanks for your interest. In grid and list view of products are two options, if you find any issue in list view you can hide it or after purchasing you can ask support, we will check and fix it.
For filtering you have to use widgets, by default you can use price filter from WooCommerce plugin or if you need any other filter then use any 3rd party plugin for it. It is depend on what kind of filtering you want to set here.
Good day,
I am trying to activate the header top bar, but it doesn’t show after I save the changes. Is there a reason for this? I tried with all 3 different header formats but had no luck.
Thanks in advance for your help!
Hi,
please provide your site URL and admin access, we will check it for you. You can send details on jakjim@gmail.com
Best Regards, jim
I just sent the info to the email.
I didnt get it
Hi, Everything is working fine, only the curved center pattern is being displayed to the left. Please have a look at screenshot – https://snag.gy/3uXSLe.jpg
Can you please send your site admin panel details to us and we will check the issue
Also my contact us page MAP is not being displayed, kindly resolve the issue, its been 5 days since i messages and waiting for reply.
I already sent you admin details for the website… kindly reply….
Map should be ok now, Please check
Hi guys. 2nd level menu items won’t show up on mobile version. Any fix for this? Thanks
Hi,
Please provide your site URL and admin access, we will check and fix it. You can send details on jakjim@gmail.com
Best Regards, jim
Hey guys. 15 days and I’m still waiting for you to fix this issue. Wait time is way to high. Please help asap. Thanks
Hi,
FTP access is not working. For sub-menu showing in mobile devices please add this css in your theme’s style.css file.
@media (max-width:991px){
.dropdown-menu {
display: block;
position: relative;
width: 100%;
box-shadow: none;
border: none;
background: none;
padding-left: 15px;
}
.primary-navbar>li .dropdown-menu a {
text-transform: uppercase;
padding: 0;
}
}
Hope your problem will be solved.
Hi. Is there a shortcode where I can select N specific categories? In your demo (http://event-theme.com/themes/naturix/) I can see the shortcode where categories are ordered by name, slug or ID. But I need to show specific categories in specific sections of my homepage. Is it possible? Thanks
Yes, you can use specific category by it’s id to show on your home page, but in which section do you want to show category products? Could you please send us a screenshot, then we can provide you shortcode sample or instruction that how you can add shortcodes.
Hi. Here’s what I’m trying to do: http://santanadistribuciones.com/wp_sant/wp-content/uploads/2018/05/categories.jpg
Those 3 categories, I need to specify each one of them by ID
Currently there is no option to add category id from admin panel, but we have added a option for you, please replace these 2 files in following path
1. data.php file to wp-content->plugins->naturix-shortcodes->inc->core->data.php 2. shortcodes.php file to wp-content->plugins->naturix-shortcodes->inc->core-> shortcodes.php
Files > https://drive.google.com/open?id=1d626VCr2xy2eCtxDtADJ31Q28GeIo5Ut
Then you will find the option to selects multiple category from shortcode option.
If you cannot please send you ftp access, we will set it for you.
Thanks a lot! Worked perfect!
Your welcome, Please rate us 5star if you like our work and support. You can rate us from below link
https://themeforest.net/downloadsHello i have 3 technicals questions :
1) I would like to add this badge (non disponible) on the out-stock products like the screen shot below http://aujardindeclarisse.fr/screen.jpg
2)I am looking for a module that displays and scrolls only products which are in stock on the home page
3)I can’t not find how to change the expression « Related Product » in french traduction. i don’t file the traduction file. i have already do with traduction theme file but it doesn’t work http://aujardindeclarisse.fr/screen2.jpg
You already resolved
Hi, i didnt find the XML to import Demo visual, can you help me?
Did you purchased the item, Your profile status does not show as customer. You required to purchase our theme so we can provide you proper support
I’m sorry, I forgot to say that I’m the front-end developer hired by a client and she provided me with the theme, I’ll ask her to log in and rephrase the question.
Ok, Please also ask them to write us once for helpng you in support
Hi, I have setup the theme but there is no visual composer.
Please check the link- http://rawvita.eghosting.in.md-44.webhostbox.net/
You must be getting required plugins message once you install and activate the theme in backend. You just need to install and activate all plugins.
If you are still having trouble with that, Please send us admin and FTP server details on jakjim@gmail.com and we will check that for you
hello. how to remove the loading with the small dots on the site thank you for your answer
It require changes in code, Please send your site admin and FTP details on jakjim@gmail.com and we will remove that for you
hello I have installed visual composer plugin and when i import the demo pages, I still generate code in my columns visual composer while he should display the differents elements of the page as titles, subtitle, without the code with “[ts_title_subtitle style=”style_3” title=”we are organic farmfood ” title_color=”#525252” subtitle=” ABOUT NATURIX FARMFOOD ” subtitle_color=”#525252” font_size=”40” margin_bottom=”0”]”
Already answered on email
My tabs is not working properly. I want show 8 products per tab from a especific category and only if the product is featured. Please Help Me. I try all the terms possible, but just the first tab work, when i insert the second or others tabs the layout brokes.
Hi,
Please check, we have set up your products.
Thanks & Regards, jim
Hi, how can I make the same slider as the home page 1 ? Is there any demo include?
Please email me on jakjim@gmail.com and we will send you import file for slider. You can even send admin details and we will do that for you
I have followed every step for installing this theme and importing data. But after import data the theme doesn’t create any pages and neither it showing any products on the localhost. I am frustrating from last 3 days and finally, i have no choice to contact support. Please let us know how can I resolve this issues.
Awaiting your quick reply.
Is it possible for you to upload the site on a server and send us admin and FTP details so we can check this for you and make your site same as our demo?
Thanks & Regards, jim
Hello there, I really get in love with your theme! Do you have PSD of some demos?
Thanks
Yes we do have PSDs and we will provide that for free if you purchase our Wordpress theme
Dear, When I am install your theme(Naturix – Organic Store), and demo data update then setting the page reading, but this site is not work exactly. also loading and loading. please see and solved this issue. thanks
Do you mean site is not loading for you on frontend? Please send us your site admin and FTP details and we will check this for you. You can send details on jakjim@gmail.com
Dear, please check your mail, my supporting parson send a mail. info@designworldbd.com
Dear, I Solved It
Sorry we were out on Sunday, I’m glad that you have resolved the issues 
Please feel free to ask if you have any other queries
Hi there, I’m trying to import the demo data of the theme and there is the information I have on the page:
“There are no predefined import files available in this theme. Please upload the import files manually!”
May I have some help here?
Please send us admin and ftp details on jakjim@gmail.com and we will check this for you
I am facing low speed issue in your theme can you please help me to fix that?
Can I get reply from you?
We have checked and you should try to upload images in lower resolution and check if that increase the speed
I already have optimized my all images. Now it’s your turn to minify CSS or javascript. Please fix that asp doesn’t have time wait more.
