59 comments found.
Does this theme need an additional multi vendor plugin or will it work as a standalone?
Hello.
This theme does support multivendor plugin. But it is not available. if you want to use, you need to buy plugin and install on this theme.
Thank you!
i purchased that theme but it has so much issues even they also not able to solve m trying to find solution from them from last 7 days but they always send a screenshot that connection error very worst services
Dear Sir,
Our team replied to your ticket.
Please check it.
We’re sorry that we can’t access your server.
So our team can’t help you.
Please check with your hosting about this issue.
We’re so sorry for your inconvenience!
Thanks!
Hello, stripe by woocommerce is not working properly. Please check https://revivefashion.ca ... I am unable to add credit card details at checkout page.
Dear Sir,
Please submit a ticket on our Support System: https://support.wpthemego.com
Our team will help you.
Thanks!
Can you please check Ticket: #07029. Responsive layout is not working properly. I don’t want to use mobile layout, I want to use default theme responsive view.
Dear Sir,
Please check your ticket. Our team replied to it and need some more details from you.
Thanks!
Hi. Does this theme have subscriptions for vendors? If not can it be done? Please advise.
Dear Sir,
Our theme does not include subscriptions for Vendor. you need to purchase this plugin from author of multi-vendor for addition.
If you have any problem in installing this plugin, our team will support you.
thanks!
Hello,
Is Siezz compatible with elementor?
Thanks!
Dear Sir,
We’re so sorry that our Siez theme is not compatible with elementor now.
We try to update this soon
Thanks!
Is this theme compatible with Woocommerce Product Vendors Plugin?
Hello,
Thank you very much for contacting us.
We are so sorry that we haven’t check Woocommerce Product Vendors plugin on our theme before. So, we don’t sure that it will work well on our theme.
Now, our theme is fully compatible with Dokan, WC Vendor, WC Marketplace and WCFM. You can try consider one of those plugin to replace for the Woocommerce Product vendors plugin.
Best regards
I clicked on enable mobile layout, and the mobile device shows empty and blank spaces, something is wrong with siezz, please can you send me a manual on how to configure (mobile layout) here, because until they answer me by ticket, Christmas Will have arrived
Hello,
We are so sorry for not replying to you soon. We have just come back from the weekend.
First, could you provide us your ticket number? We find on our help center by your name and don’t see any your ticket on it.
Second, with your problem, we haven’t seen this problem before. So, it will be difficult for us to give you an answer here right now. So, please provide us your site info via our help center. We need to check your configurations before give you a better answer.
Best regards
hello, I have a customer who might be interested so I am ready to purchase and develop on your theme but at this point in time I not sure I will get that business and I want to avoid showing the demo as it is. Would you be possible to get money back if I do not use it?
Hello,
We are so sorry for not replying to you soon. We miss your comment.
About your question, we only following the refund policy of Themeforest, we only refund our theme for you if there is any problem from our theme and we can not fix it or we don’t support you.
If you have any other questions about our theme, please feel free let me know. We will check and support you.
Best regards
hi. i purchased the theme but i need some help urgently. the currency coverter not working, turns out the it’s merely some #selector and i would like to know how to make products get approved automatically without being pending. Thannks
Hello,
Thank you very much for your comment and sorry for this inconvenience.
Firstly, I see that you have not purchase Siezz – WordPress theme here with your account. It’s an exclusive product that only sold here.
If there is any question or difficulty, you can create a ticket to confirm the license and send us your site’s info and issue at the Support System: https://support.wpthemego.com/
After checking, it will be easier for our technical supporter to follow and help you.
Thanks,
hi. been tryna open an account and create a ticket on your website but i didbt even recieve the message which is gonna start my sign-up. does it take that long
Hello,
Could you please send us your email or send us some line via contact@wpthemego.com about this issue? You do not purchase the theme with this account then we could not find your ticket or info in our system.
Thanks,
I cannot log into the site and have not received an email to reset my password. I have placed 2 or 3 tickets. I am using the seizz theme and having real problems. Purchased on 20 Sep 2019.
the sw core plugin is breaking the front and back-end of my wordpress site. Is it a dupral problem.
http://www.GorillaLeverage.comPlease Please Please reach out.
Hello,
Thank you very much for your message.
Firstly, please make sure that you are using the latest version of Siezz in your website. We updated it to be compatible with latest version of WordPress and WooCommerce last month.
Also, we reset the password of your email in the support system and sent an email to you about this. You can check your email and access the system now.
Thanks,
Does any multiple vendor comes free with this theme or I have to buy separately
Hello,
Thank you so much for your interest in our theme.
Due to the copyright, the multi-vendor plugin should not be included in our theme. However, after installing the theme, you can get the free version of Dokan, WC Vendors, WC MarketPlace or WCFM MarketPlace on WordPress.org.
If you want the pro version, you need to buy it separately from the developer.
Thanks,
I bought Siezz theme. There are some problems. 1. On mobile, users can not click submenus because the right side of the menu is truncated. What parts need to be modified and applied?
2. I tried different methods. I set up a mobile layout, which is provided as a theme in ‘Appearance / Theme Options’ and created a mobile menu in ‘Appearance / Menu’. However, the menu does not apply at all. What parts need to be modified and applied?
3. On mobile, the left and right sides of the product details page are cropped. Where should the left and right margins be set? Explain the details.
Hello,
Thank you so much for your message.
For these questions, please create a ticket and send us your site’s info and issue at the Ticket System: https://support.wpthemego.com/
After checking, it will be easier for our technical supporter to follow and help you.
Thanks,
I am looking for multi-vendor event listing where all vendors can post their events and customers buy. Can I use this theme to make such site? How payment will work in this?
Hello,
Thank you so much for your comment.
Currently this theme supports multivendor marketplace. About the events, I think that you can use it as Simple Product Type.
About the payment method, you can use the PayPal, Check Payment, Direct Bank Transfer in the WooCommerce Settings.
Please tell us if you need any help from you.
Thanks,
Hi,
Do you have a similar template for Shopify with same mobile layouts?
Hello,
Thank you very much for contacting us.
We are so sorry that currently we haven’t had mobile layout for Shopify template. However, we noted and will recommend our Shopify developer about this comment.
If you have any other question on our WordPress Siezz theme, please let us know. We will support you.
Thanks
Hi, how I can add this message on my siezz templates: http://prntscr.com/l2vax0
Hello,
Thank you so much for your message.
This is the default message of WooCommerce. If there is any difficulty, you can create a ticket and send us your site’s info and issue in the WordPress Platform area at the Official Support System: http://support.ytcvn.com/
After that, it will be easier for our technical supporter to check and help you.
Thanks,
Hello,
I bought siezz theme. I have a problem to import demo correctly. First the one click demo import does not work, it get error 500. So I imported data thrue wordpress importer, but more than half of content faild to import. I contacted my host company and they does not see problem from their side. I can not contact you thrue your support system. Please can you help me solve this? Thank you.
Hello,
Thanks so much for your comment.
You can send me an email via contact@wpthemego.com and cc maint@wpthemego.com. Please provide us the purchase code, your site info and the issue. After checking, our developer will help you easier.
Thanks,
Hello again,
I sent an email on contact@wpthemego.com, I didnt get answer yet. Can you please check it?
Thank you
Hello,
I’m so so sorry for this inconvenience. Could you please send me your email for fw it via the message in our profile? May be we missed your email.
Thanks,
Hello. Is it possible to add a vertical megamenu header with the categories pulled to the left in Siezz – like in your emarket theme?
Hello,
Thanks for your comment.
I’m so sorry that Siezz theme does not support the vertical megamenu like in eMarket theme.
Also, I notice that your support package expired. You should renew it to get any further support for this theme.
Thanks,
hello! Rest api Open to me?
Can I use the REST API to build any of its content?
Is the REST API open?
Hello,
Thanks so much for your interest in Siezz theme.
This theme supports the rest API and you can use it to build any of its content.
Thanks,
Sorry! I’m not good at English, 1、Does this topic support the rest of the API? Can I use it to build any of its content? 2、Does the theme include mobile terminals? Can I use it directly after purchase? 3、Does the front-end and back-end support Chinese, and how to enable Chinese? How to be unaffected when updating? 4、Dokan Vendors、 WC Vendorscompatible？ 5、Can I integrate other logistics notification plugins? Does it affect future updates? Thank you!
Hello,
Thanks for your questions.
1. The theme supports API. You can use it to build any of its content 2. This theme includes mobile layout. After purchasing this theme, you can install it and import demo in your site. And you have your site like our demo. 3. You can enable Chinese in the Backend and Front end. In the front end, you need to install Loco Translate and translate the theme into your language and it is not affected when updating. 4. This theme is compatible with Dokan Vendors、 WC Vendors 5. Currently we have not tested this theme with any logistics notification plugins.
Thanks,
Install Loco Translate, is the background synchronous translation?
Do I need to re-translate each time I update?
Hello,
About the translation with Loco translate, you can see the tutorial here: http://wpthemego.com/blog/wordpress-tips-tutorials/how-to-translate-wordpress-with-loco-translate.htmlAfter updating, you don’t need to re-translate the theme again.
Thanks,
Is there a beta version? I want to test it out and see if it is compatible with my plugin.
Hello,
Thank you so much for your message.
I’m so sorry that we don’t have beta version for this theme. However, you can have a check on our Free Theme. We use the same core for them.
However, please note that because it’s free theme then we do not include Visual Composer and Revolution Slider. You can download and test it here: http://wpthemego.com/free-wordpress-themes/shop4u-free.htmlThanks,
can a user buy items from different vendors in the same shopping cart, with one payment?
Hello,
Thanks for your comment.
This website is like a marketplace and user can buy items from different vendors in same shopping cart and one payment.
Thanks,
