1398 comments found.
The header seems to change its height randomly on some pages and makes the design inconsistent. Could you update the theme for the latest version of Wordpress and try to resolve this? Thanks!
Hello, please submit your issue over here and our tech support will help you: https://wpcharming.ticksy.com/
Can we please get the update for Revolution Slider and WPBakery Visual Composer. They are asking for Activation codes for the Slider plugin. Can you please make an update to download so our websites are up to date! Thanks
Hello there, I could not attach it here. So please submit a ticket over here and I will send them: https://wpcharming.ticksy.com/
I went on to start a ticket, Its telling me I need to renew my support. I should not need to renew my support for you to keep this theme up to date. I just want the plugins. Please find a way to keep your them up to date!
So please wait our next release, we will include both the latest VC and RS plugins.
Does your theme working on woocommcer payment gateway?
Hello there, the payment gateway is a part of WooCommerce plugin and our theme is compatible with this one plugin.
Hello thank a lot
Hi! Problems with importing demo data! Automatically and manually. Everything works crookedly! Can servers buggy (from which the content is loaded)?
Hello, please submit your issue over our forum here https://wpcharming.ticksy.com/
Hi, are you going to update to latest version of Slider Revolution? v5.4.8
Yes. We will include the latest Revolution Slider in next theme update. Or send us a ticket here and we will send you the latest version: https://wpcharming.ticksy.com/
I am trying to contact but no response. My email is in the panel, just in case you could send me the latest version. Many thanks!
Hello, I did not see any your ticket. Did you submit a ticket on our forum here https://wpcharming.ticksy.com/ ?
Yes, ticket is #517292
I just sent.
Kirki Customizer new version not support change logo!
Hello there, we don’t use the Kirki plugin in our theme. You can change the logo in Theme Options => General => Site Logo.
Please can you let me know how I can update the WPBakery plugin that was bundled with the theme? I tried to submit a ticket following the advice on other comments but the support has expired so I can’t submit the ticket.
Hi there, all bundle plugins we will include the latest version in next theme update. Or I strongly recommend you purchase it here: https://codecanyon.net/item/visual-composer-page-builder-for-wordpress/242431
hello. having issues with bakery update. it gives this error when i try to update it via theme update: An error occurred while updating WPBakery Page Builder: Update package not available.
Hi there, please submit your issue here: https://wpcharming.ticksy.com/
can’t open a ticket because my support expired. can you at least send latest version of the plugin.
Hi: After I upgraded your theme to version 3.1.8, I found the slider revolution plugin stop working. It asked me to register the product which I thought the license came with the theme. Please help! Thank you
Hi there, the Revolution Slider is a bundle plugin in our theme. Please submit a ticket here and I will send you the revolution.zip file: https://wpcharming.ticksy.com/
I can not submit the ticket, could you send me directly, please? Thank you
Sorry, but I can’t attach here.
Hi. Are the images in demo included in the purchase?
Yes. All you see on the demo will be included in the purchase.
Hi I’m curious is this theme going to be compatible with the latest gutenberg update in version 5.0? Or is that something I need to check with visual composer on?
Yes. The Construction theme will compatible with the Gutenber plugin. This plugin is still beta version, so you can test and report here if find any issue: https://github.com/WordPress/gutenberg/issues
Please urgent help, can you help me to move the logo to left. here is my website https://ssl.ikpi.la
Hello, please try to add this to Theme Options => Custom CSS:
.site-header .container { max-width: 100%; }
Im trying to make the three feature boxes on homepage overlap with the slider as shown on homepage transparent example with the transparent header. Where is that option?
Hello, it is easy. You just need to open the row setting and set the margin top is -120px: https://cl.ly/02260J0Z3z0U
Can you please tell me how I get the slider to display in the entire header transparent like in the demo? I imported the home extended slider and it does not fill the whole header. I submitted a ticket – www.smittysmarineconstruction.com – thanks!
Hi, I have approved your refund and the Envato will process it soon.
Hello, I wanted to ask if there will be a new update soon, because there is a new version of the WPBakery Page Builder (5.5.2). Thanks
In the backend I always get this error message when I want to edit a page or create a new one:
Deprecated: The each() function is deprecated. This message will be suppressed on further calls in /homepages/40/.../wp-content/plugins/js_composer/include/classes/core/class-vc-mapper.php on line 186
Hello, please submit your ticket over here and we will send you the latest of Visual Composer version: https://wpcharming.ticksy.com/
Hello, I can not create a ticket there. I only see my old ticket there.
Hello?
Also, tried clearing my cache.
Hi there, please try to disable all your plugins then check again.
Hello I have bought this theme. Everything works ok but i cant download Ess. Grid demo data. Could you please help me? I imported ess grid from json file and after succesfully importing demo grid not found.
Hello, please submit your ticket over here: https://wpcharming.ticksy.com/
Hi, I have a quick question I tried to stick the footer in the bottom of the page because it was put at the end of the content so I had a big blank after the footer. After search into all comments I found the quesiton already asked and I put this CSS:
.site-footer { bottom: 0; position: fixed; width: 100%; }
But now, when I scroll down all the content is going over the footer its really bad. How can I do to fix this issue?
Hello, please submit your ticket over here: https://wpcharming.ticksy.com/
Hello! I’m having a problem with the product page. When you click on the image, there is no gallery like aspect but the images just open in a new window. How can I fix it? http://edilprestige.it/product/tavolino-falco-cattelan-italia/ Thanks!
Hello, please submit your issue over https://wpcharming.ticksy.com/ and our tech support will help.
Is there a way to “flip” the top menu, so that it can match with Right to Left versions of a site? (Ie Arabic translations)
Thanks
Hi there, please submit your question over https://wpcharming.ticksy.com/
I’ve tried, unable to. Keeps asking to Verify before submitting, even tho dropdown shows [Verified]
So can you share me your site url?
www.inkasvehiclesuae.com
I just want the top to be swapped so it makes sense in Arabic.
It is easy. you just need to go in Admin => Settings and select your site language is Arabic: http://prntscr.com/k1xaqm then the logo and menu will be swapped to makes sense in Arabic.
Great, thank you!
