109 comments found.
Sir we have some issues in the theme 1) Woo commerce plugin give message to update the theme which is not compatible with the current version of kanni template. 2) Some portion of home page not working in the visual composer 3) the contact form 7 have no recaptcha option to enable in the form,
Hi.,
Kindly, Confirm your purchase code through the right bottom form located @ http://themeforest.net/user/designthemes . so that we can move forward.
If you need your Purchase Code you may download it from your Theme Forest account > Downloads > choose the necessary product>Download>License certificate & purchase code.
Kindly refer the following links for getting clear idea.
http://wedesignthemes.com/support/knowledge-base/purchase-code-where-to-download/Regards., DesignThemes Support.
ok let me contact you through the purchaser account
Hi.,
OK , Thank you .
Regards., DesignThemes Support.
hi, why Visual Composer is not in the list of “Install Plugin” in the Appearance? How can I install Visual Composer?
Hi.,
Sorry , by default when you have not installed Visual Composer plugin it will show under “Install Plugin” in the Appearance .
So , if you still have an issue kindly send us your WordPress admin login and FTP login credentials through the right bottom form located @http://themeforest.net/user/designthemes . So that, we will check and have a clear look from our end.
Regards., DesignThemes Support.
dude, the WPBakery FrontEnd Editor doesn’t work for Header and Footer. Any solution?
Hi.,
Kindly use backend editor for header and footer . We will check the feature and update it in our future versions.
Regards., DesignThemes Support.
Hello,
Before selecting your theme for the needs of a customer, I would like to have confirmation of the following:
1 / In the services pages, and this without modification of the source code of the pages, are there opportunities to insert both photos and videos.
2 / The theme is it provided with the icons that we see in your demo.
3 / Regarding the horizontal menu bar, is it possible that it descends at the same time as the page scrolls down … so that the menu bar is always visible.
4 / Are all the plugins that allow the same functioning of your demo are provided or accessible for free, or, some of them must be licensed, including the plugin for build contact forms similar to your demo.
Thank you in advance for your answer.
Hi.,
Thank you for your interest on our theme.
1 ) Did you refer this page http://prntscr.com/m7tskq ? , then it is normal WordPress page only , we hav created using the visual composer editor – http://prntscr.com/m7tswg , so you can easily customize that page as per your need .
2 ) Our theme contains full dummy content except the images Because of images used in the demo are not included for download, these images are copyrighted. If you are planning to use the photos we can provide the links to buy license.
3 ) Yes ,you can enable sticky menu for desktop – http://prntscr.com/m7ts5h , but you can’t stick the menu for mobile view.
4 ) Our them comes along with the all plugins including premium plugins , but we can’t provide license key you can get the latest version of plug-in files from us when there is an update.
And also our theme does not contain pro versions , and WPML plugins .
Regards., DesignThemes Support.
Hi.,
Kindly, send us your WordPress admin login and FTP login credentials through the right bottom form located @http://themeforest.net/user/designthemes . So that, we will check and have a clear look from our end.
Regards., DesignThemes Support.
Hi, Registration for technical support does not work. I will write here. I want a movable menu, but css does not work: .menu_container { position: fixed; }
Hi.,
Sorry for the inconvenience ,
1 ) Kindly send us your registered mail ID and purchase so that we will send your forum login details .
2 ) Please refer the attached Video : http://recordit.co/ntLEt4jF8a
Note : If you do not receive the confirmation message within a few minutes of signing up, please check your Spam folder just in case the confirmation email got delivered there instead of your inbox. If so, select the confirmation message and click Not Spam, which will allow future messages to get through.
Hi, Recently we have buy the theme and configure it on our server and import all the demo files but all the images of the demo is blur please help out in this issue
Hi.,
Thank you for contacting us.
Kindly note: The images which we have used in the demo are all licensed images. So, we can’t provide those images will appear in the Theme Demo, but not in the Theme package. Because of some license issue, we have not included those images. Dummy image will be present instead of original image. You need to replace your own images. If you need to use those images, here is the purchase links to purchase those images.
https://www.dropbox.com/s/w77b657uqzs9u5b/Kanni-image-purchase-links.txt?dl=0Refer : http://prntscr.com/lxdmmw
If you have any queries, found any difficulties, facing any kind of issues or need any support for this theme, please feel free to contact us. We are always ready to help you.
Regards., DesignThemes Support.
Ok thanks for the info. One other question that recently i try to change the font size of the main menu but i couldn’t fine. so can you explain where such kind of css files exist. thanks
Hi.,
Thank you for contacting us.
Please refer the attached screenshot : http://prntscr.com/m0ygdq
Get into Admin Panel > Appearance > Customize > Additional CSS > Paste the below css code inside the text area > Save All.
ul.dt-primary-nav > li > a { font-size: 14px !important;}
Note: You can change the font-size value as per your need.
If you still have any issues, kindly send us some screenshot/video where you have the issue. So that we will check the issue.
Regards., DesignThemes Support.
Hi, can I change the green color to another one?
Hi.,
Thank you for contacting us.
Yes., you can change any of the colours on the site.
Please get in to Dashboard > Appearance > Customize > Site Skin
Please refer the attached screenshot : http://prntscr.com/ltu6zu
I need support and it is impossible to register at http://themessupport.com/wp-login.php?action=register, because I never receive the confirmation email.
Hi.,
Sorry for the inconvenience , kindly send us your registered mail ID so that we will send your login details .
Regards., DesignThemes Support.
DOLORSCM
Hi.,
We have updated your password and sent to your email id ( info@omniacomunicacion.com ). Please have a look at it.
Regards., DesignThemes Support.
There is no way. It tells me “ERROR: invalid username”.
Hi.,
Sorry , you have to login under this link http://themessupport.com/forums/
Regards., DesignThemes Support.
That’s right. Thanks
Hi.,
OK , Thank you.
You are always welcome to ask us your queries and we are ready answer it with pleasure. If you are happy with our support, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5 star rating from your end 
Regards., DesignThemes Support.
Hi.,
We can’t connect your FTP ,
http://prntscr.com/lm0m6sSo, kindly send us your updated FTP details.
Regards., DesignThemes Support.
host newworldtv.org user : ska@newworldtv.org pswd :1c3b&P(2t8
ska.newworldtv.org is currently unable to handle this request. HTTP ERROR 500
hello any helps ??
Hi.,
We are sorry this has happened. We understand your frustration, and we will do our best to help you . When we have visited your site it working fine .,
Ref : http://prntscr.com/lmyrv7
So kindly send us some screenshot / video where you have the issue . So that we will help you better. And we can’t login to your both FTP and WordPress ,
Ref : http://prntscr.com/lmyq50 , http://prntscr.com/lmyqxh
So send us your WordPress admin login and FTP Login Credentials through the right bottom form located @http://themeforest.net/user/designthemes So that we will check the issue.
Regards., DesignThemes Support.
images are not good
Hi.,
It seems you have imported the demo successfully , but it seems you have not installed woocommerce pluign , so that only it displays the shortcode as it is.
Ref : http://prntscr.com/llv14y
And the images used in the demo are not included for download, these images are copyrighted. If you are planning to use the photos we can provide the links to buy license.
Regards., DesignThemes Support.
I have diffilcuties with this theme i can t download the demo content and actually i dont have acces to the admin interface “http://ska.ntaccul.cm/wp-admin/”
Hi.,
We can’t view your site .
Ref : http://prntscr.com/llk8na
And you can easily import our demo via unyson plugin – http://support.wedesignthemes.com/knowledge-base/how-to-install-the-demo-content-via-unyson-plugin/
If you are looking for basic installation and setup then send us your site credentials (WordPress admin login & FTP access login details) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can imported all the dummy data and make the required settings for you.
Regards., DesignThemes Support.
each time when i try to active somes pugin the web site doesn t and i have an error message when i want to install backup and contents
this is a error message that i have “Vous ne pouvez pas télécharger l’extension zippé “Sauvegarde & Démo”. cURL error 35: error:1407742E:SSL routines:SSL23_GET_SERVER_HELLO:tlsv1 alert protocol version”
hello
Hi.,
Thank you for contacting us.
It sounds like you don’t have PHP’s curl library installed. Kindly contact your hosting team and make sure that the curl library is installed in your server if not pleases install and activate it and let us know.
Kindly refer the below link,
https://www.linglom.com/programming/enable-curl-on-xampp/And also check that your server also enable PHP Zip module and try to install demo content via Unyson.
http://support.wedesignthemes.com/knowledge-base/installing-activating-php-ziparchive-module-cpanel/please check that your server has the following limits as explained in our knowledge base link.
http://support.wedesignthemes.com/knowledge-base/server-requirements/Please mail us your site credentials ( Cpanel, & FTP access logins) as well via the right bottom form located @ http://themeforest.net/user/designthemes
cPanel login details (Admin username and Admin password)
FTP access login details ( FTP Host, FTP Username, FTP Password)
Regards., DesignThemes Support.
please any update i have to present it in 5 hrs please assist and help if possible
Hi.,
It seems you have imported the demo successfully , but it seems you have not installed woocommerce pluign , so that only it displays the shortcode as it is.
Ref : http://prntscr.com/llv14y
And the images used in the demo are not included for download, these images are copyrighted. If you are planning to use the photos we can provide the links to buy license.
Regards., DesignThemes Support.
ok thks
Hi.,
OK , Thank you.
You are always welcome to ask us your queries and we are ready answer it with pleasure.
If you are happy with our support, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5 star rating from your end
Regards., DesignThemes Support.
I can’t add logo and have the same slider as the bought demo
there is no header even showing in the headers section on admin pannel
and I can’t find sliders at all!
Hi.,
Thank you for contacting us.
Kindly download the theme package with “All files & documentation, then only you can get all the theme file and demo slider.
http://prntscr.com/lioqqyHave you import the demo content with unyson plugin, because, for the purpose of demo content import we have used “Unyson”plugin to import the demo contents then only you will get your site like our demo site with dummy images.
After Install and activate the theme. Then the notification message will appear in your dashboard for install and activate all the required and recommended Plugins, deactivate all the external Plugins other than the theme recommended Plugins.
Please follow the instructions in the below knowledge base link for installing the demo contents using the Unyson plugin.
https://www.dropbox.com/s/kakd6zmsc4kvxpa/dt_unyson.gif?dl=0 http://wedesignthemes.com/support/knowledge-base/how-to-install-the-demo-content-via-unyson-plugin/Video: https://www.youtube.com/watch?v=Zt33ypi2uno
Note: Before installing the demo content, please check that your server has the following limits as explained in our knowledge base link else contact your hosting support to do so.
http://wedesignthemes.com/support/knowledge-base/server-requirements/We have offer a setup service as free of cost for basic installation and import the dummy data.
If you found any difficulties to import demo content, Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and import the dummy data for you.
cPanel login details (Admin username and Admin password)
WordPress admin login (Domain Name, Admin username and Admin password)
FTP access login details ( FTP Host, FTP Username, FTP Password)
If you mean anything else, kindly send us your issues with clear screenshot or video to get a clear view to help you better.
Regards., DesignThemes Support.
it’s telling me: The Beaver Builder Booster plugin is not compatible with your host
Hi.,
Please be more specific about your query with some screenshot , so that we will help you better.
Note : We have not tested our theme with The Beaver Builder Booster plugin .
Regards., DesignThemes Support.
Hi
I recently bought the theme but while importing the demo content it keeps on bringing errors. How can I go about it?
Hi.,
Thank you for contacting us.
Kindly send us your issue with some screenshot or video to get a clear view about your issues then we will help you better.
Note: Before installing the demo content, please check that your server has the following limits as explained in our knowledge base link else contact your hosting support to do so.
http://wedesignthemes.com/support/knowledge-base/server-requirements/We have offer a setup service as free of cost for basic installation and import the dummy data.
If you found any difficulties to import demo content, Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and import the dummy data for you.
cPanel login details (Admin username and Admin password)
WordPress admin login (Domain Name, Admin username and Admin password)
FTP access login details ( FTP Host, FTP Username, FTP Password)
Regards., DesignThemes Support.
Hi
I’ve registered to your support site about 2 hours ago so that I can send the screenshots of the error but I haven’t received the activation email from the site so as to send the screenshots. Is there an email I can forward the screenshots to?
Hi.,
We have sent you Designthemes Support Forum Login Details to you mail ( nikolaiochwada@gmail.com ). Please reply back that mail with you issues. We will reply asap.
Regards., DesignThemes Support.
Thanks for the swift response. Let me do that just now.
Hi.,
OK thank you.
Looking forward to help you.
Regards., DesignThemes Support.
slow loading the demo!
Hi.,
Thank you for the interest in our theme and contacting us.
We have checked our site its loading fine. Please have a look again.
http://prntscr.com/lb0n60Regards., DesignThemes Support.
HI there, just purchased but cannot find where to bring in the demo items so it looks like your demo
Hi I also have an issue where the menus, header and footer content do not show up unless I am working on it. Any ideas?
Got it sorted via your support area. Thxs
Hi.,
Thank you.
If you have any queries, found any difficulties, facing any kind of issues or need any support for this theme, please feel free to contact us. We are always ready to help you.
Regards., DesignThemes Support.
Hi rsriram, many thanks I do have one quick question on the two buttons that run down the side of the website. Where can I find it to amend?
Hi.,
Did you refer this two buttons http://prntscr.com/l1jhbj ? then get into Admin Panel > Footer > Edit Footer > There you can customize the content ,
Ref : http://prntscr.com/l1jhrp
If you are happy with our support, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5 star rating from your end
Regards., DesignThemes Support.
Hi, I just bought this theme, installed well but the logo does not update, even when changing the image in Personalize > Site Identity … Could you please kindly advise? Thanks
Hi.,
Get into Admin Panel > Headers > Edit header there you can change the logo ,
Ref :
http://prntscr.com/l0oqle , http://prntscr.com/l0oqqd , http://prntscr.com/l0oqukElse if you have used default header means , get into the file path wp-content/themes/kanni/template-parts/content-header.php there you can change the logo source ,
Ref :
http://prntscr.com/l0oskuIf you are happy with our support, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5 star rating from your end
Regards., DesignThemes Support.
Thanks for your answer. Still no showing logo either through adding it to header:( Else did I miss something here below?
<?php echo get_bloginfo( 'description', 'display' ); ?>
Thanks for your help
Hi.,
You have added the image URL wrongly http://prntscr.com/l1jf7i , Kindly modify the line like the screenshot ,
Ref : http://prntscr.com/l1jfha
Regards., DesignThemes Support.
Hi have problem install demo data backup plugin : Cannot download the “Backup & Demo Content” extension zip. cURL error 35: SSL connect error
Hi.,
Thank you for contacting us.
Kindly contact your hosting team and make sure that the curl library is installed in your server if not pleases install and activate it and also check that your server also enable PHP Zip module and try to install demo content via Unyson. And please check that your server has the following limits as explained in our knowledge base link.
Please follow the instructions in the below knowledge base link
http://support.wedesignthemes.com/knowledge-base/server-requirements/ http://support.wedesignthemes.com/knowledge-base/installing-activating-php-ziparchive-module-cpanel/If still facing any kind of issues :
Please mail us your site credentials ( Cpanel, WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
Thank you, we look forward to helping you!
Regards., DesignThemes Support.
thank you. Sticky form and button setting where? I don’t find.
Hi.,
Kindly refer this video – http://recordit.co/a3zIRXnrOL
Ratings:*
We look forward to helping you!! Please don’t forget to place your worthy ratings Your 5 stars has a crucial part in our overall rating!!! Please visit below video link for how to rate our theme:
Refer : http://recordit.co/YqdTBuEJRm
Waiting to see your 5 stars rating. Thanks in advance
Regards., DesignThemes Support.
hello www.elektrafix.com Can you check ? how to fix thank you
Hi.,
Thank you for your site link , we are ready to help you.
But kindly send us some details about your issue along with WordPress admin login and FTP login credentials through the right bottom form located @http://themeforest.net/user/designthemes .So that, we will check and have a clear look from our end.
Regards., DesignThemes Support.
hello ( http://themes-demo.com/kanni/security-system/ ) i can’t find this page.Could you help.thank you
Hi.,
You can find the above page in Dashboard > Pages. We can’t login into your dashboard we get “HATA: Geçersiz kullanıcı adı. Parolanızı mı unuttunuz?” ERROR: Invalid user name. Forgot password? Error.
http://prntscr.com/lbo7z4We have send the video to your mail for find the page Please have a look.
Regards., DesignThemes Support.
hello ( http://themes-demo.com/kanni/security-system/ ) i can’t find this page.Could you help.thank you
Hi.,
Please be more specific about your query with some screenshot , so that we will help you better .
Regards., DesignThemes Support.
Congratulations! Nice Work, Good Luck With Sale
Hi webstrot.,
Thank you very much for your appreciation and wishes.
Regards., DesignThemes Support.
Amazing work Congratulations.
Hi payothemes.,
Thank you very much for your appreciation.
Regards., DesignThemes Support.
