12797 comments found.
When will 3.0 be available on themeforest, I keep getting 2.10 (10mb) when I try to download.
Hello,
The new version is already available and now you can download it in your account on ThemeForest.
Regards
Hello, What happens to those clients (like me and many others) who don’t want to activate the header builder?Is there a way to add the removed code back to theme and continue like before.Keep in mind that I have done many custom work to my site and invest countless hours and money too.If I renew my support can you help me to solve the problem that I am facing now?Regards
Hi,
In this situation, you don’t need to update the theme at all and keep using 2.10 that is a stable one. Without this changes, any of our new features will not work. Our old header was deprecated for more than half a year and there was a warning message in Theme Settings too. We have cleaned a lot of JS, CSS and PHP code that is now much better for performance. And it is much easier to create custom header with header builder that do custom work in PHP and CSS.
Kind Regards
The solution to stay with the old version is easy but as you can imagine sooner or later the theme will become useless since I will not be able to update to the latest woocommerce versions.In other words I will stuck in this situation.There must be a solution for those who don’t want to use the header builder.You shouldn’t abandon your customers. Regards
But from other side, it is not impossible to constantly improve the theme and make it compatible with all possible code customizations made by theme customers or their developers at the same time. It means that sooner or later, your customization will stop work even if we will not remove our old header code. Anyway, developers should understand that if they customize the theme code, they have to be ready that they will need to review their changes after theme update. That is what we always do when a new version of WPBakery or WooCommerce is released. We made customization to their templates so we know that we will be always have to update our customization to follow their releases. So now you need to create a new header with header builder and apply your customization from scratch. But be sure that it will make your website better. We don’t do this just for fun. We spend 4 months working on new 3.0 update to deliver best functions and performance for our customers. Also read comments from other customers like @newsprince. He works with our theme for a long time and know it best.
Thank you for understanding.
Ok I understand.I will renew my support and get in contact with you if I need any help. Regards
OK, thank you!
Hi,
Since 3.0 update the website appearance has changed a lot. Now logo is missing and there is a green bar on top of the header. In Theme Settings the is no fleld for logo, so I suppose that I would have to create a header. Do you have a guide for a easy migrate from 2.1o to 3.0 ?
Thanks
Hi,
Our old header settings were deprecated since 2.0 version and we finally removed it to clear our theme from a lot of unnecessary code. So after the update, our header builder function is turned on so you need to configure a new header for your website. Actually, there is no much work there. As we can see, you just need to change colors, logo image, and top bar text in Dashboard -> WoodMart -> Header builder. You can find all the necessary tutorials and instructions for this in our documentation https://xtemos.com/docs/woodmart/header-builder/
Regards
Thanks. I will read the docs.
hello,
we are having issues with the update and getting a blank screen with a failed 500 error . any ideas why?
Thank you
I have debugged this further and found it is in relation to the header builder function, how can we activate this in 3.0?
Hi,
Please, send us your admin and FTP access via the contact form on our profile page so we can debug it asap.
Regards
Christmas came early. Thank you for the update! 10/10
Hi,
We are glad that you like it. Contact us if you will have any questions or difficulties 
Regards
As always – amazing updates! Thanks a lot, my friends! 10/10!
Hi,
Thank you! We waited for your comment 
Kind Regards
Hello,
I download product image from internet. But the size of images are different. Ex 500×600, 500×500, 500×800. How can I force all image to display in one square size on product category pages.
Regards
Hi,
You can enable hard cropping option in Dashboard -> Appearance -> Customize -> WooCommerce -> Product images.
Regards
Hi xtemos,
Good day to your team.
I just want to ask, how do we change the name that appears on email notification to customers?
For example: Instead of using “Dear Customer”, we would like to show the exact name of the buyer who purchased the item like “Dear Michael” or “Dear Username”, would you know the code we have to add to the HTM Template to appear the name or username instead? To make it look more professional.
I had tried the following codes but it do not work for Order on-hold, Processing Order, Failed Order, Cancelled Order, Completed Order and Refunded Order.
This code do not work:
<?php printf( __( ‘Hello %s,’, ‘woocommerce’ ), $user_login ); ?>
Maybe you have a code for this one please?
I hope to hear from you soon.
Thank you very much!
Hi,
All these emails come with WooCommerce plugin and our theme doesn’t influence them. Here is an article that should help you to customize WooCommerce emails https://wisdmlabs.com/blog/customize-woocommerce-order-emails/
Regards
disregard this particular comment. sorry.
How to update WPBakery Page Builder? No way to do via Apperance > Install plguins!
Help! Thanks ♥
Hi,
Please, update the theme to the latest version 3.0 first. Then try to update the plugin.
Regards
Hi, thank you for this nice update! ♥
But after update, i cant acces to installed plugins, always redirects to homepage.
Thats happends too with Twenty Seventeen theme. Maybe a plugin is bugged? Or php version?
Thanks! ♥
Seems to be some PHP error on your website. Unfortunately, it is hard to say what is it caused by if it doesn’t depend on our theme.
Thanks for your fast answer.
This theme requires the following plugin: Slider Revolution.
Is required? i dont want to use it
Thanks again for best theme and support! ♥
This plugin allows you to create sliders with a lot of animations. If you don’t use you can remove it.
Hi again, but this plugin can slow a lot my web. The silders made by this plugin have a 6mb weight, and think is not so performed. Is recommended use RevSlider instead WooMart Sliders?
Also we have some difficults to update WPBakery Vcomposer, some bug with version. We tryed to deactivade, and activate to see the nre version, but is bugged, allways shows 5.4.x. We found the solution, deleting it and installing, but again shows the same version 5.4.x – but, instead the version… after we installed it, now shows the correct version. So confusing.
Thanks a lot! ♥
You don’t have to use RevSlider. So if you have perfrormance problem then you can use our own slider that is much simpler and faster.
Hi, my product labels doesn’t work (hot,new and featured)
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can check it https://xtemos.com/forums/forum/woodmart-premium-template/
Regards
Hi, I have purchased two WoodMart themes. WoodMart ver 2.9 and 2.10 is not compatible with PHP 7.2.9. I have around 40 items in main menu. with php 7.2.9. it’s not possible to save or change menu items due to 500 errors but in php 7.2.4 it works fine.
I have checked it in 3 different servers with Apache, Litespeed and Nginx. All have the same issue with php 7.2.9 and works with php 7.2.4 and 7.1 (I didn’t try php 7.3 yet) I’m going to buy another licence today because the theme is awesome.
However, I see your answer to another user with the same issue: https://xtemos.com/forums/topic/500-internal-server-error/ .I have checked all logs and %100 sure that this is theme issue.
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can check it https://xtemos.com/forums/forum/woodmart-premium-template/
Regards
Hello,
How do I disable product breadcrumbs in the product pages?
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can check it https://xtemos.com/forums/forum/woodmart-premium-template/
Regards
Hi, Guys, To implement different prices for different users, do I need an specific plugin ?
Hello,
We are not aware of such a plugin for WooCommerce so we can’t advise you in this question.
Kind Regards
Hi, I have found a small problem with Responsive text blocks. When adding text, hit the keyboard return but to create a new paragraph and add more text. This second new
text is not shown on the website front end???? Please check and advise
I have just seen that this happens because the first paragraph section of text does not get wrapped in a <p></p> tag. Hope that helps. I manually added the <p></p> tags that were missing.
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can check it https://xtemos.com/forums/forum/woodmart-premium-template/
Regards
I got a minor update a few minutes ago. Anything new?
Hi,
What update do you mean?
Hello, How can I display the reviews from the latest comments to the oldest.
Hi,
Reviews function comes with WooCommerce plugin and our theme can’t influence their order. You will need to customize the plugin to change it.
Kind Regards
Thank you
Hi guys, when do you expect to launch Woodmart 3.0?
Hello,
We hope to release it next week if all tests will be passed fine.
Kind Regards
Thank you for your answer. What kind of new features are going to be released? Would be nice if you guys could make something like ’’upcoming features’’!
Sorry, but we don’t provide such lists. You will see all features released next week.
I would like to tell you guys, I really love the new updates! Your team of developers and support are really great. Keep up the good work!
Thank you very much! 
Guys….on a Boxed Layout how would I get a nice shadow effect both sides of the main content like this website?
https://www.itv.com/Hi,
Try to add the following code snippet to the Custom CSS area for desktop in Theme Settings to do this
body.wrapper-boxed .website-wrapper {
-webkit-box-shadow: 0px 0px 8px 2px rgba(0,0,0,0.08);
box-shadow: 0px 0px 8px 2px rgba(0,0,0,0.08);
}
Regards
Hi, I have a few problems with the product page where the “Add to basket” button is not working (it just shows the load animation when clicked). Every now and then the page will let me use the button, but then when I try to go to check out the basket is empty? Any help will be much appreciated. Regards
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can check it https://xtemos.com/forums/forum/woodmart-premium-template/
Regards