1114 comments found.
My site is now on https -ssl. How to Load Google Fonts Over SSL in this template?
Hi,
Please make sure you are using the most recent version of the theme. Also, you can use one of those plugins https://wordpress.org/plugins/search/Force+SSL/ issues caused by 3rd party plugins.
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing our themes.
Best Regards Tolga
Hi again, got another one for ya – was there a setting to enable disable showing featured image on pages and I just can’t find it now, or do I need to use some function to disable it for pages and only keep as is on posts?
*Need to assign featured images to pages for social sharing purposes but don’t want to show it on page itself, and currently it does that.
Regards
Hi,
You can replace the content-page.php with this one https://cl.ly/b5540e56d1a0/download/content-page.php
For your new questions, you are welcome to use our support forums at http://support-rt.com
Hi guys, just found out that the tabs shortcode is limited to 19 tabs total. What can I do / which code in which file to change to be able to generate more tabs?
Hi,
You can put this function to the end of your functions.php file
https://dha4w82d62smt.cloudfront.net/items/1X281C271W112t200b1C/function%20rtshortcodetabs%20$atts.txtIf you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing our themes.
Best Regards
Cheers, will try it out later on 
Good Theme: How can I hide private products in admin log?
Hi, You can change the visibility of a product https://cl.ly/c2e62d3a565b/Image%202018-09-06%20at%202.13.59%20AM.png then only admin can see it.
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing our themes.
Best Regards
Thanks for respond. But i don’t want see private product in admin log or never.
Then you can try to schedule the post to be published in a very long time later like this https://cl.ly/87f1539b89c3/Image%202018-09-08%20at%203.45.07%20AM.png
Love this theme I can build so many great layouts using it. When I exand the website to its full size on a 27 inch iMac the featured photo icons for the Portfolio posts become blurred. Im guessing because they are displaying as larger than their max size. What do you recommend to comabt this or how should I handle. Pleaser advise anyone whoo has had this issue.
See ” FEATURED INSTALLS” http://e57.8b6.myftpupload.comHi,
Are you referring these icons? https://cl.ly/ab69a8b8866e/Image%202018-09-04%20at%201.24.49%20PM.png They seem fine on my 27’’ monitor. Actually since they are font icons, they should be fine on screen resolution including retina. It could be related if you have used the browser zoom in.
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing our themes.
Best Regards
no unfortunately thats not it. There’s two portfolio style images underneath the FEATURED INSTALLS section on the landing page. They look blurry
Hi,
Those images are resized down to 480px considering the column size also mobile devices but you can increase it by putting the following function to the end of your functions.php
function rt_get_min_resize_size($column_width){
global $rt_sidebar_location;
$content_width = is_array( $rt_sidebar_location ) && $rt_sidebar_location[0] == "full" ? 1040 : 740 ;
$max_image_width = $content_width; //max image size for the design
$min_image_width = 800; //min image size for mobile view
$resize_width = 0;
if( isset( $column_width ) && is_numeric( $column_width ) ){
$resize_width = $max_image_width / $column_width;
$resize_width = $resize_width > $min_image_width ? $resize_width : $min_image_width;
}
return intval( $resize_width );
}
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Best Regards
Hi,
Please help with this, In the product page I want to remove the slider with small image and add to large image navigation (left and right). It is possible?
Thanks,
I fixed this.
Best regards!
Hi, Thanks for the update. If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com Thank you for purchasing our themes.
Best Regards
Hello On RT18 How to change the tags (H1, H2 …) titles in the builder to improve the SEO Thank you
Hi,
There are many modules generates heading tags, which title tags you want to change? Please provide us your website URL by opening a support request on our support forum at http://support-rt.com and provide us more details. We’ll provide you code editing solutions if it is possible.
Best Regards
Hi,
1. In the management side, I want to filter products by categories. I tried all sorts of plugins to sort taxonomy but is not filtering. 2. In the management side to related products, I only want to show the products in the selected category, not all. Or make search input ?
Do you have a solution ?
Thanks,
Hello,
The theme doesn’t add any additional functionality to the WordPress UI in the admin panel. Unfortunately, we don’t have any solution for that.
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing our themes.
Best Regards
I use an Android phone and use chrome,I found no response when I clicked on the main menu, but if using FIREFOX is normal
Hi,
I couldn’t replicate the issue. Can you please provide us your website URL and your Android / Phone versions by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing our themes.
Best Regards
Hi mate, how to get rid of the grey top bar on mobile devices? there is a top bar with a button with 3 lines icon and another with a gear icon. How do I remove that?
Hi,
You can put this CSS code to Appearance / Customize / Additional CSS
#mobile_bar {
display: none !important;
}
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing our themes.
Best Regards
Hi, just a question… through “template builder” I found a way to customize default blog pagination and in particular the number of item_per_page. But I can’t find a way to customize the number of item_per_page about CATEGORY blog view. I created a category “test” and I put inside it 20 posts. One of the button of my menu points to /category/test/. The item_per_page are 10 by default and I have not found any option to modify it. In my general blog view the item per page are set to 30.
Please help me
Hi,
You can control the post per page for categories via WP-Admin / Settings / Reading ( Blog pages show at most )
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Best Regards
Wonderful, thanks!
I have been trying to customize the permalinks for our products and product categories for some time – I can’t seem to find an option to do so. they are always either labeled /products/product_number or /product_category/category_name.
We would like it to say /product_category/subcategory/product_number, but I can’t find anything that will allow that setting. The built in wordpress permalink editor doesn’t seem to apply to the products.
Hi, Please use our support forums at http://support-rt.com to get help. Thank you.
Hello, I cant find a info… does theme support multilanguage?
Hi,
Yes, you can use WPML plugin for multi-language websites. Please feel free to ask if you have any further questions. Thank you for interesting in our themes.
Best Regards
Looks like latest theme versions is not working ‘nicely’ with latest WooCommerce in regards of using custom templates for products.
For example I have a template assigned to specific product page with specific sidebar widget assigned to it, and after updates it is not showing the sideba widget anymore in front end.
Any ideas?
Yea 
Just to confirm that using custom templates for WooCommerce doesn’t seem to work at all now.
Hi,
Please ignore the version number notice of WooCommerce. It happens because we forgot to change a version number of the two files but they’re up to date. We’ll update the theme soon anyway.
WooCommerce has changed a lot of stuff with the archive pages. Can you try this solution for the custom archive pages ( shop page ) https://support-rt.com/forums/topic/stopped-working-all-the-templates-designed-for-woocommerce/#post-96718
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Best Regards
Cheers mate. That worked nicely. Hope you will make permanent change in future update to cover that
All the best!
Hello,
I have a problem on the category page, when refresh category page the products reorder every time. Why?
Thanks,
Hi,
Most probably you have select “Random” for the “OrderBy Parameter”. If it is Product Showcase category, you can change via RT-Theme 18 -> Product Options.
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing our themes.
Best Regards
Good morning, unfortunately when I go to see the site on a smartphone, some images are “stretched”. How can I solve? Thank you
Hi,
Can you please provide us your website URL and more details about the issue by opening a support request on our support forum at http://support-rt.com Thanks. Best Regards
Thanks to your quick and precise help, I solved it. Support AAA++++ Thanks
I am trying to download the purchased files, all browsers reporting it contains a virus and block downloading. I downloaded it a week agao and that was not the case. Please advise.
Hi, Please check this thread from Envato forums https://forums.envato.com/t/chrome-download-warning/8837
hi there, i have the latest update installed – v 1.9.9.2
but i’m still getting Your theme (RT-Theme 18) contains outdated copies of some WooCommerce template files. How can i get rid of this, thanks.
Hi,
Please ignore the message, we just forgot changing the version numbers of those two files. Sorry, about that. It will be corrected with the next update.
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Best Regards
Hello! I write through the translator:) With the latest update of the theme (February 22, 2018) stopped working all the templates designed for woocommerce! We are talking about templates in the Template Builder. I take this opportunity to say thank you for the theme!
Hi,
Did you upgrade WooCommerce to 3.3.2? RT-Theme 18 v 1.9.9.2 requires WooCommerce 3.3.2
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing our themes.
Best Regards
Ok, thank you.
Hello, an update to woocommerce 3.3 files is it expected? thank you
Hi, It is updated today and compatible with WooCommerce 3.3.1.
Hi, I’m sorry, please ignore my reply. We have updated RT-Theme 19 not 18. This one will be updated soon.
Thank you very much for your answer
