39 comments found.
Hi again, just wondering if it’s possible to put a video in the Top Panel Image section?
Hello,
Unfortunately it’s not possible. You can add a video background as Slider revolution (https://www.themepunch.com/faq/static-layer-background-video/). After that remove header image and specify Top panel position – Over slider.
Thank you for understanding.
Hey, ok that makes sense, thanks for the fast response 
Hello,
You’re more than welcome
Have a nice weekend!
Hi team, I have my account setup with google and have set the API, but it keep resetting from the designed version to a generic one asking me if I own the website?
Is this because I have the site temporarily setup on my own server while designing it?
Hello,
Thank you for choosing our theme and contacting us!
Please provide us with your website URL, so we’ll take a look.
Thank you in advance.
Hmm, seems to be because of this error: ERROR: The Google logo or copyright notice appears hidden from view. Per our Terms of Service, do not obscure any branding elements when displaying a Google Map.
Please confirm how soon you would be able to fix this as its a global issue.
Hello,
Thank you for cooperation.
There is an error in console:
You have exceeded your request quota for this API. See https://developers.google.com/maps/documentation/javascript/error-messages?utm_source=maps_js&utm_medium=degraded&utm_campaign=billing#api-key-and-billing-errors
First, please make sure that billing is enabled for your project, since Google has updated their policy regarding maps.
You can enable billing on your account in the Google Cloud Platform Console: https://developers.google.com/maps/documentation/javascript/usage-and-billing
Also this error means that the number of requests has exceeded the usage limits for the Maps JavaScript API. Your app’s requests will work again at the next daily quota reset.
For more details, see the guide to usage limits. The page also explains how you can get higher usage limits: https://developers.google.com/maps/documentation/javascript/usage-and-billing
If you still have any difficulties with Google maps or don’t want enable billing for Google API, try using alternative free plugin for maps: https://wordpress.org/plugins/leaflet-map/
Thank you for understanding.
But it’s all there, all setup, all activated, and still WAY over $200 worth left?
I think its because its not used on its own domain yet, it’s currently being setup on my brokenbox domain server.
Hello,
You can provide us with your WordPress username and password at https://ancorathemes.ticksy.com/, so we’ll test Google Maps using our API.
Thank you in advance.
Thank you. Will do.
Hello,
Thank you for cooperation.
Best regards.
Hi, my client has opted to go with a static image of a map instead. Thank you again!
Hello,
Thank you for your reply.
Should you need any further assistance, please contact us again at https://ancorathemes.ticksy.com/ – we’ll be happy to help.
Regards.
Question. I have been trying now for 3 days, using WiFi, Ethernet, PC, Mac… none of them can install the DEMO content correctly. I get pages, posts, but NOTHING about images. Have the images now been removed??
Hello,
Thank you for contacting us!
No, we don’t remove the images.
Please make sure that PHP values on your server are as follows: max_execution_time 600 memory_limit 256M post_max_size 32M upload_max_filesize 32M
and then try to import only Media: http://prntscr.com/jio2qx
If that won’t be helpful, please submit a ticket, so we’ll assist you.
Hello where is the google maps api code section? I cant seem to find it on the service section of the theme options. Thanks
Hello,
Please navigate to Theme options> Socials and find Google API field.
Best regards.
Dear Customers,
In case you have issues accessing our support website https://ancorathemes.ticksy.com/, feel free to contact the support operator directly via email at doctor.ravik33@gmail.com specifying your purchase code.
Please take our apologies for any inconvenience caused.
Regards
I am Installing the dummy data and could install it only separately (ONLY PAGES, FORMS AND SLIDERS) but when installing “Import posts, pages, taxonomies, etc.” Nothing happens… Please help!
Hello Pablo,
Thank you for contacting us!
Dummy data installation depends on your server settings.
Please contact your hosting provider to make sure that your PHP configuration limits are as follows:
- max_execution_time 600 - memory_limit 256M - post_max_size 32M - upload_max_filesize 32M
Also please make sure that allow_url_fopen function is enabled on your server.
If you still have any issues, please submit a ticket: https://ancorathemes.ticksy.com/, we’ll be glad to assist you.
Best regards.
Dear Customers,
Our support forum is temporarily down for maintenance. Please take our apologies for any inconvenience caused. It will be up and running in a while.
Thank you for understanding.
Hi, what’s the short code for instagram I can put in the footer widget?
Hello,
Please navigate to Appearance> Theme options> Socials and click on Add item button after that click on the icon for the item to be able to select Insta-icon:
http://prntscr.com/eflcowFeel free to submit a ticket if you have any further questions.
Hello, where can I enter the Goggle Map API?
Also, how can I make my logo bigger? Thanks.
Hello,
Thank you for contacting us!
1) Please navigate to Appearance> Theme options> Service and find Google API Key section.
With Google API Key generated properly you’ll get map working on your website.
2) We have already replied you ticket submitted from you.
Best regards!
I tried that but there is no section for that. I tried updating the theme but it is still version 1.0 even though I downloaded it twice from ThemeForest. The folder says 1.02 but the version still says 1.0.
Hello,
I have re-checked this option on our local server and were managed to find this section.
Please submit a private ticket providing us with access details to your admin panel, so we’ll check.
Thank you in advance.
Congratulations! Awesome theme! GLWS
Hello Fieldthemes,
Thank you for your comment! Good luck with sales too 
good job, fantastic work i wish you all the best for your upcoming sales !
Hello Eric,
Thank you so much for your feedback! Much appreciated!
Congratulations! Awesome Work! GLWS
Hello Joomlastars,
Thank you for your comment! Good luck with sales too
Congratulations! Nice Work, Good Luck With Sale
Hello ThemeCuriosity,
Thanks a lot for your nice comment! GLWS too
Nice Work !!! GLWS
Hello Zcubedesign,
Thank you! Good luck with sales too
Congratulations!
Amazing Work, Good Luck With Sale
Hello Szthemes,
Thank you for your kind words! GLWS too
Really a beautiful work, GLWS
Hello Sandymak,
Thank you for your nice words! GLWS too
Nice work, DigitalCenturySF
Hello DigitalCenturySF,
Thank you for your comment
~ Nice Work !!! GLWS
Hello AZ-Theme,
Thanks a lot! Good luck with sales too
Very Amazing Work! GLWS
Hello PreScriptZ,
Thank you so much! GLWS too
