37 comments found.
How can we make the logo bigger? We are having a hard time making the logo bigger. https://78f.310.myftpupload.com/homepage-2/
Hello,
Thank you for getting in touch with us and submitting the support ticket!
Our technical support team is always ready to help you with any difficulties you encounter and will provide you with the instructions and tutorials to make the customization process easy and straightforward. Please expect a reply shortly.
Regards.
Just updated theme from 1.1 to 1.15 and now some pages are showing shortcodes and some pages wont display but v1.1 was working fine. Any ideas why?
Thanks. Needed to update all the required plugins. Site is working good again but Google Map is only displaying on the home page now. Are you aware of any issues with the map section? Don’t really want to downgrade theme to v1.1
Maps issue was due to issue with Google Cloud. All good now, cheers 
Hi, I added this theme and have been trying to figure out how to make the site look exactly like the demo. It gives an error when clicking “Install Demo Data”. I did what it suggest with extracting and dropping the demo folder (which is labeled default in the file manager). I am not sure if that actually added anything, but I can’t figure out how to make it look like the demo site and would like help. Thank you
Hello,
Thank you for contacting us!
Any difficulties with the demo data import are usually connected with the server configurations. They should meet the theme requirements. Please provide your website details in the support ticket at https://themerex.net/support/ Our Tech Support team will assist you with the issue. Thank you!
Regards.
Hi, i have a pre sales question. does this theme support youtube video banner on home page instead of a static image. If so, would this video be played automatically when page load?
I’ve read on few places that the video does not automatically play when the websites are viewed on mobiles. Is it true for the Slider Revolution version used on this theme? Is there anyway we could check this through your demo pages?
Im just a click away from buying, just need a confirmation on above. If auto play video works on mobile as well, I’m good to go.
Yes, the theme is bundled with the Slider Revolution plugin. You can see the slider on homepages at the top of the pages.
Recently Google and Apple have adopted new restrictions for auto-playing video on mobile devices. In a nutshell, video that includes sound can not be auto-played, and instead some type of user-interaction must occur in order for video with sound to be played.
Regards.
Hello, how do I change the number next to the “call” at the top bar. Thanks
Hello,
Thank you for choosing our theme!
To change the phone number please navigate to Appearance> Theme options> Contact info> Phone – https://prnt.sc/75QT6_2lOKsu
Our Tech support team will be glad to assist you with any questions you have. Please submit a support ticket at https://themerex.net/support/.
Thank you!
The wpbakery page builder extension is not working for me
Hello,
Thank you for choosing our theme!
Please ensure that WPBakery and all the bundled plugins are updated to the latest version using Themerex Updater plugin included in the package. Feel free to follow these instructions: http://poolservices.ancorathemes.com/doc/#theme_update
Also, please disable Gutenberg Editor in WPBakery settings.
In case you experience any difficulties in this matter, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
how do i change the word “call” at top bar, please i don’t want to send ticket . Thanks
how do i disable links on services?
Hello,
Thank you for getting in touch with us!
Please modify the .pot file to edit ‘call’ text – http://poolservices.ancorathemes.com/doc/#theme_translation
You may enable Custom services in services settings and add custom service items: https://prnt.sc/vqohpgand https://prnt.sc/vqoidr
If you would like just to remove links for those services, add this code in Appearance> Customize> Additional CSS:
.sc_services_type_icons .sc_services_item { pointer-events: none !important; }
For further support questions please submit the ticket at https://themerex.net/support/ to get a qualified help from our support team.
Best Regards.
Kind regards I have bought this beautiful item.
The import of the demo worked very well for me.
I am writing to ask you, Where can I increase the font size of the service texts, and where can I globally increase the size of the text blocks?
First of all, Thanks
Luis
Hello,
Thank you for choosing our theme!
To manage fonts settings please navigate to Appearance > Fonts & Colors – https://prnt.sc/vo96h2
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
Thanks for your quick response.
The solution is close to my sight and I didn’t see it . It works for me.
The only thing that catches my attention is that to see the change reflected I have to open another browser, clear the cache each time and reload the page so that the changes are seen. As a curiosity.
Thank you.
When you open a webpage in your browser for the first time, it loads images, menus, text styles, etc and might “remember” — or cache — some of these images so that you can load the page more quickly when you return. It is not necessary to open another browser, it is enough to clear the cache and cookies in your browser.
If you have any additional concerns, Our Tech support team will be glad to assist you with any questions. Please submit a support ticket at https://themerex.net/support/.
Thank you!
Hello greetings.
So far this working well with your theme, but when you want to edit a page from the frontend with “Edit with WPBakery Page Builder”, you can’t.
The pugling does not allow updating to its latest version 6.4.2, its theme has version 6.4.0, I think version 6.4.1 reserves this theme.
You can help me with this.
Thank you.
Hello,
Our Tech support team can send you the latest version of WPbakery Page Builder whenever you need the update. Just submit a support ticket at https://themerex.net/support/. We will help you as soon as possible.
Regards.
Greetings I wrote a Ticket # 27052 to your support platform, please help me as so far they have helped me promptly and solved.
The template is fabulous.
Thanks in advance.
Hello,
Thank you for contacting us!
Your support ticket has been updated. Please find the solution at https://support.themerex.net/ticket/27052
Regards.
Hi, can I add a top bar on this demo page? http://poolservices.ancorathemes.com/
Hi, I would like to add this text – “Call for a complimentary estimate” – on the top bar. Either on the left or right side – https://www.screencast.com/t/4BB1bc4I
Hello,
Absolutely! The theme allows you to add this text to the top bar. Just submit a support ticket at https://themerex.net/support/ with the respective request right after the purchase, and Our Support Team will be happy to help.
Regards.
Hello, my name is Jorge and I am from Chile, Latin America.
I need to replace all the texts of your template into Spanish. Can this be done organically and easily?
I need to know this info before buying your template
Hello Jorge,
Thank you for your interest in our theme!
Theme package includes language file, so you can translate theme strings to your language: http://poolservices.ancorathemes.com/doc/#theme_translation Best regardsHello , how can I hide author information and date in post pages ?
Hi, I am interested in purchasing your theme. Does it integrate with Woocommerce 4.x? I am unable to see from the demo
Hello,
Thank you for your interest in our theme!
Sure, theme is compatible with latest WooCommerce.
Please check demo’s shop page: http://poolservices.ancorathemes.com/shop/ Best regardsJust received a notice from WordFence about the ThemeREX security vulnerabilities and issues, and after several days of fighting with this theme due to bugs and incorrect/missing plugins (not) bundled in the zip file, I would like a full refund today! I have wasted too many hours trying to figure out why this theme is not displaying correctly. And now I have over 300 macious comments, eventhough I have my (under construction) site to not accept comments yet.
You say that, but my site crashed after only 2 days of installing this Pool Maintenance theme with the ThemeREX plugins. Also, this theme zip file did not contain all of the necessary plugins to run the theme. I reached out via a support ticket three times to the authors and all I received was an email asking me to create yet another ticket. I have screen shots showing how cock-eyed the site looked with their buggy theme. This is definitely NOT the quality I have come to expect from ThemeForest. I actually downloaded another AVADA theme last night and the new site is almost ready to publish, because the theme works!!! It costs the same amount of money as the Pool theme, that does not work. Therefore, I insist that my money is returned to me since this Pool theme does not have the correct components, and does not display properly, and I do not have hours and hours to waste - what is the point of buying a theme, if you have to spend hours and hours trying to make it work properly!! I EXPECT MY REFUND IMMEDIATELY, OR I WILL TAKE THE STEPS TO GET IT LEGALLY!
Hello,
Plugin comes bundled in theme package.
We have checked and it is presented.
You may expect issues with installation due to server permissions or configuration.
No one asked you to submit a ticket. Plugin was provided to you in ticket to install manually: https://prnt.sc/r4or9u
As the theme authors, we keep to the Envato refund policy http://themeforest.net/page/customer_refund_policy
You may use the following link to submit a refund request: https://themeforest.net/refund_requests/new
The manager in charge will get back to you.I have requested a refund. No manager in charge has contacted me. This author does not respond with accurate information, only tells me to fill out a ticket if I am still having issues, but no solutions to the issue has EVER BEEN PRESENTED! I would like my money back for this theme, since it has NOT WORKED from the beginning and I can get NO assistance from this author. This is not the type of service I have usually come to expect from ThemeForest and Envato, and definitely the worst experience trying to get help.
This is what you advertise as SUPPORT for the first 6 months, but you have NOT provided support at all! -Updates to ensure the item works as described and is protected against major security concerns Yes -Discretionary version updates Yes -Availability of the author of the item to provide item support Yes -Technical questions about the item’s built-in features, functionality and third party plugins Yes -Assistance with reported bugs and issues Yes -Help with included third party assets (e.g. image sliders, contact forms)
Hello,
You’ve submitted 2 tickets: regarding plugin and regarding theme displaying.
Both of theme were replied and resolved.
You’ve never mentioned any other issues.
If you have any further questions regarding theme, please submit a ticket – we’ll be happy to help.
Please understand that refunds are beyond my expertise and I’m not able to assist you with that.
Thanks.WHY DO YOU SAY THESE ARE RESOLVED??? No one has offered a solution—neither you nor the Pool theme authors. NO ONE!! Nothing has been resolved.
I just keep getting emails trying to convince me that nothing is wrong, and i have no issues with my theme. I sent screen shots (limited to 4 on your site) and have plenty more proving that the theme is broken and caused major issues—eventually crashing my site!!!. I have proof that the plug-ins they claim are included in the zip file are not there, and I have proof showing that the theme is NOT displaying properly. The only responses I have received are just like this one…. arguing that I don’t have an issue, and telling me to submit another ticket if I have any other issues.
THAT IS WHY I HAVE SUBMITTED SO MANY TICKETS, BECAUSE THIS IS THE ONLY WAY TO COMMUNICATE WITH YOU. I WILL CONTINUE TO SUBMIT TICKETS UNTIL I RECEIVE A REFUND, WHICH LEGALLY SHOULD HAPPEN!!!!
I have read your policies, and this incident fails in every way!!! The theme is faulty and does not work as advertised, I have received NO solution to my issues whatsoever (an email telling me that I don’t have any issues or asking if everything is ok with the theme, is NOT A SOLUTION!!!)
I would expect a honest company like yours to provide a solution, or refund my money!!!
If refunds are “beyond your expertise” then tell me who has the “expertise” to provide a refund for a product that is faulty, service is that non-existent, and vulnerabilities that caused a customer’s site to crash!
What are you talking about ? You haven’t heard from me IN 7 DAYS?... but yet you tell me I have submitted 2 tickets, and I have been communicating with you 2 to 3 days-a-week, which you have absolutely IGNORED!! You have blocked my login on your support page, so this is the only way I have to communicate with you. You are obviously not concerned about anything but your pocket book!! If you were a legitimate business, your manager in charge would take a look at all of the posts, comments, tickets, etc., and realize that you are NOT FOLLOWING THE GUIDELINES set forth under the ThemeForest and Envato program.
Hi,
The access to support tickets is not blocked – you are free to post your messages there. The manager in charge has also sent you the second reply in the refund request correspondence. Please reply to her there.
All the refund questions can be solved only via your Envato account. Hoping for your cooperation!
Regards
I cant find this theme in SUPPORT TICKET pull down menu So posting here. I need to remove booking management and SHOP section right now since we are not ready to lauch those features right now how do i do it ?
Also i updated the SOCIAL MEDIA url link by going to THEME OPTION > SOCIAL MEDIA but your company url still shows in footer!
NVM found it in pull down menu and submitted ticket on your website
I am having the same problem as jdubthegreat, the layout theme is not properly showing up on my webpage. Please help!
Hello,
Thank you for contacting us!
Please provide your website url in the support ticket at https://ancorathemes.ticksy.com/ – our tech support team look into the issue and assist you.
Thank you.
Hello,
I recently purchased this theme and have it running on a localhost via MAMP. However, I am having an issue activating the WP Bakery plugin that comes with the theme. Per the instructions I received, I have to log into my WP Bakery account and select the license I wish to activate via a drop-down. I have logged into my account but there is no such drop-down menu and they are asking me to purchase a license. I am under the impression that it is provided with the theme purchase. Could you please verify with me the steps to activating the license that is provided?
Other than this, I have not run into any problems with this theme.
Thank you.
Hello,
Thank you for choosing our theme and contacting us!
Your theme comes bundled with WPBakery Builder plugin.
Standalone (or separately purchased) plugins come with their own individual license, while bundled plugins purchased as part of a theme (WPBakery Builder including) can only be used under the same license as the theme they came with.
Some plugins may ask for a purchase code for registration/activation once installed, however, you can simply ignore these messages as bundled plugins do not require activation or registration. The plugin will still work as intended with the theme once the theme has been activated/registered.
Please take a look on this article about Bundled plugins for more details: https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-PluginsIf you have any further questions or issues, please submit your request at https://ancorathemes.ticksy.com/ and get qualified assistance from our Support team.
Thank you.
Thanks for the reply. I went ahead and dismissed the notifications and everything seems to be working fine. I do have another issue though, for whatever reason the slider on the home page takes a very long time to load (~17-20 seconds). Still currently running it on my localhost but I am going to be uploading it live here soon.. any idea why this may be?
Hello,
Website loading time depends on many factors like server response time, image optimization, caching etc.
Please provide your website url in the support ticket at https://ancorathemes.ticksy.com/ – our tech support team will point you to steps on improving website performance. Hoping for your cooperation!Hey, The “Install Demo Data” is not working correctly on my website.
I have max_execution_time 600 memory_limit 256M post_max_size 32M upload_max_filesize 32M and allow_url_fopen function is enabled.
I’ve tried to install elemets one by one, but all of the elements are not installing properly
Hello,
In case “Demo Data” installation stuck, you can manually install it by downloading the demo.zip archive from our server:
http://demofiles.ancorathemes.com/poolservices/demo.zipExtract folder from archive, upload it to /wp-content/themes/poolservices/ and re-import Media in Appearance> Install demo data
Also we have replied to your support ticket.
Please check it.
Thank you.
Hey,
Will the theme be Wordpress 5.0 compatible? Or will updating once released cause significant issues?
Hello,
Wordpress 5.0 was released just now. We will test the theme and adjust the theme code for their full compatibility.
If you have any issues right now, please provide your website details in the ticket at https://ancorathemes.ticksy.com/ , our Support team assist you.
Thank you.
Hi again, just wondering if it’s possible to put a video in the Top Panel Image section?
Hello,
Unfortunately it’s not possible. You can add a video background as Slider revolution (https://www.themepunch.com/faq/static-layer-background-video/). After that remove header image and specify Top panel position – Over slider.
Thank you for understanding.
Hey, ok that makes sense, thanks for the fast response
Hello,
You’re more than welcome
Have a nice weekend!
Hi team, I have my account setup with google and have set the API, but it keep resetting from the designed version to a generic one asking me if I own the website?
Is this because I have the site temporarily setup on my own server while designing it?
Hello,
Thank you for choosing our theme and contacting us!
Please provide us with your website URL, so we’ll take a look.
Thank you in advance.
Hmm, seems to be because of this error: ERROR: The Google logo or copyright notice appears hidden from view. Per our Terms of Service, do not obscure any branding elements when displaying a Google Map.
Please confirm how soon you would be able to fix this as its a global issue.
Hello,
Thank you for cooperation.
There is an error in console:
You have exceeded your request quota for this API. See https://developers.google.com/maps/documentation/javascript/error-messages?utm_source=maps_js&utm_medium=degraded&utm_campaign=billing#api-key-and-billing-errors
First, please make sure that billing is enabled for your project, since Google has updated their policy regarding maps.
You can enable billing on your account in the Google Cloud Platform Console: https://developers.google.com/maps/documentation/javascript/usage-and-billing
Also this error means that the number of requests has exceeded the usage limits for the Maps JavaScript API. Your app’s requests will work again at the next daily quota reset.
For more details, see the guide to usage limits. The page also explains how you can get higher usage limits: https://developers.google.com/maps/documentation/javascript/usage-and-billing
If you still have any difficulties with Google maps or don’t want enable billing for Google API, try using alternative free plugin for maps: https://wordpress.org/plugins/leaflet-map/
Thank you for understanding.
But it’s all there, all setup, all activated, and still WAY over $200 worth left?
I think its because its not used on its own domain yet, it’s currently being setup on my brokenbox domain server.
Hello,
You can provide us with your WordPress username and password at https://ancorathemes.ticksy.com/, so we’ll test Google Maps using our API.
Thank you in advance.
Thank you. Will do.
Hello,
Thank you for cooperation.
Best regards.
Hi, my client has opted to go with a static image of a map instead. Thank you again!
Hello,
Thank you for your reply.
Should you need any further assistance, please contact us again at https://ancorathemes.ticksy.com/ – we’ll be happy to help.
Regards.
