205 comments found.
Hi, is there an option to export theme options? so if I installed fleur, want to make an update an call the new theme fleur2 – am I able to save the theme options from fleur? Or how should I update the theme safely? As well the mobile page speed is very very bad…
Hello,
If you follow instructions from here for theme update http://fleur.mikado-themes.com/documentation/#getting_started_updating_fleur everything from theme options will be saved. If there is any other doubt, let us know.
Best, Mikado
No, Background-images, some colour-options and stuff like that are not loading then…
Hello,
We really need to check this closer. Please, reach our support team at https://mikado.ticksy.com and include your site URL with wp-admin access and our agent will help you there.
Best, Mikado
Sorry, but support is not working any more. And I think that renewing the supprt just to update the theme is a bit expensive… Great looking theme (really amazing)!!!! But technically not happy with it :/
Hello,
There is no need to renew support in order to do theme update. Your are able to do theme update and download latest theme version without it. But it is always helpful to do backup of the theme before doing this. We hope you’ll be able to solve this.
Best, Mikado
Hello I am looking to buy your theme, but I would like to know if this theme supports Gutenberg or will be.
Hello,
Thank you for taking interest in our theme. Yes, it is compatible with latest WordPress version and Gutenberg.
best, Mikado
Ok, thanks heaps 
You are welcome!
Hi folks, when installing the theme it is asking to buy a licence for WPBakery.. this license and others are included conform your description…how to activate them?
Regards
Paraforos
Hello there Paraforos,
There is on need to activate plugins that came bundled within our themes. Here you could find more about it https://mikado.ticksy.com/article/10807
Best, Mikado
Great theme but I’m having the same issue with “This page isn’t working— didn’t send any data. ERR_EMPTY_RESPONSE” — the Mikado Core Plugin and WP Bakery Plugin are not compatible and I cannot edit my pages via WP dashboard. I opened a support ticket a couple of days ago and no agent has replied.
Hello,
We sincerely apologize about the delay, your ticket #1805706 was just answered, could you please check the response of our support agent on ticksy.
Generally speaking, with this kind of problems with WPBakery you should try to apply solution from this article, https://mikado.ticksy.com/article/11775, could you please check your ticket for a more detailed response?
Best, Mikado
I am waiting for 2 days now for support!!!!!!!
see issue below:
Thank you for your patience. I could see that you have currently activated a theme called fleur, the core file of this theme called woocommerce-dropdown-cart.php is causing the issue. You can check this error log:
[22-Nov-2018 12:28:34 UTC] PHP Warning: Cannot modify header information - headers already sent by (output started at /home3/suweddin/public_html/wp-content/themes/fleur/framework/modules/woocommerce/widgets/woocommerce-dropdown-cart.php:149) in /home3/suweddin/public_html/wp-includes/pluggable.php on line 1219In order to fix the login issue, we can replace the theme with the default one.Once we replace the theme, you will be able to login to the dashboard, but please note that some of the customization will be lost once we replace the theme with the default one.
Hello,
We located your ticket on our support forum and our agent just answered you. Please, check all responces on ticksy. We will provide you with support to solve all issue you are facing. Member of our team is there on your service and will help you to setup your site within our theme.
Best, Mikado
Yes I would really like help with setting up the website in WP
Hi,
For any help, feel free to reach our team on on ticksy.
Best, Mikado
I went into my website that I made with this theme, and set it up without a problem. Now, I try to go edit one of the pages, and I get a message that says “This page isn’t working— didn’t send any data. ERR_EMPTY_RESPONSE” – After several hours of troubleshooting, If I disable the Mikado Core plugin, I can get the page to get to edit mode. If I disable the WP Bakery Plugin I can do the same – but for some reason I cant get the both of them to make the page come up – even after changing the memory limit to 512
Ive also tried submitting a ticket – but it says support is expired.. even after purchasing support.
Hello,
We located your ticket on our support forum, so we are glad to see this issue with submitting tickets is resolved. Our support agent is working on it and will reply to you asap. When it comes to error you are facing with, please, check this article where solution is added https://mikado.ticksy.com/article/11775Best regards, Mikado
Hi, looking to purchase this theme but first I’m wondering if it’s possible to add a subtitle on the gallery/portfolio listings that would display on the portfolio page under the title or on a hover? If not, is it possible to include the category tag on the portfolio page underneath the title?
Hello,
Thank you for taking interest in our Fleur theme. Yes, there is an option to show Excerpt and category under portfolio list for Gallery template https://www.screencast.com/t/p2fKMjIGPl and on hover you’ll see something like here https://www.screencast.com/t/TEuuWW2m07Best, Mikado
Thank you! If we were to use this layout http://fleur.mikado-themes.com/portfolio-standard/portfolio-standard-three-columns/ for the portfolio page, would it still show on hover or would it display below listing name?
Hello,
Excerpt for portfolio list is available for Gallery & Masonry type only, not for Standard which you copied. Sorry about that.
Let us know if there’s anything else we can help you with!
Mikado
Bummer! Any chance there is custom CSS I can add to allow for it? That is truly the deciding factor for this theme and my client.
Hi,
With template modification in our php file for this list you could create something like that.
Mikado
The website is now ready for my customer and I moved it from the test-domain to his server and “made it visible” for customers and google. But yoast shows me a big error “Your homepage cannot be indexed by search engines.”.......... When I chek it (via mobile check etc…), the preview-image of my page shows your logo and dummy-content … Why can´t the page be indexed????? I never had such problems… (Support-Tickets are not working)
Hi,
We could suggest to contact author of this plugin to check this issue. If you need our help, feel free to open a ticket at https://mikado.ticksy.com/ Just include your site URL with wp-admin access so our agent could investigate and assist you there.
Best, Mikado
bonsoir comment se faire rembourser ? car le lien que l’on m’a envoyer ne fonctionne pas merci
Hello,
Could you, please, open a ticket at https://mikado.ticksy.com/ and include your site URL with wp-admin access and our agent will help you there.Best, Mikado
Hi there. Great theme but slight glitch after the newest Woocommerce update. For some reason the product images now render at 100×100px even though it’s set to 600×600px – any ideas?
Hello,
WooCommerce made some changes in some of previous versions, and here is how you could manipulate with images sizes now https://woocommerce.wordpress.com/2017/12/11/wc-3-3-image-size-improvements/ That should be helpful.Best, Mikado
i have the problem, video revolution slider dont work, this is the problem “Vimeo Froogaloop Api Could not be loaded ! Please Check and Renew SSL Certificate !” this is my site https://www.villafontenuova.it
Hello,
You are using version 5.3.1 of Revolution Slider while the latest version bundled in the theme is 5.4.8. So, just update our theme and included plugins. Here is that part in our Official manual http://fleur.mikado-themes.com/documentation/#getting_started_updating_fleur
King regards, Mikado
Hi there, are you able to Create the very same website and style into a Wedding Directory for me?
Hi,
Thank you for taking interest in our Fleur theme. When you purchase our theme, you’ll get free support for the first 6 months on our support forum. So, our support agents will gladly help you to setup your site within our theme or how to explore our theme options. We cannot provide you with content building of your website. But, please, note that when you import our demo content you could easily replace our content with your own. Just edit text and images with yours. if there is any other doubt, please, let us know. Thanks
Best regards, Mikado
Thank you Mikado, I have never created a website like this before and therefor my questions. Will I be able to add more plugins to the Fleur website and change it as I go?
Hello,
You are welcome. Yes, you could use some other plugins with our theme. We didn’t test all with our theme, but it should be working fine.
Best regards, Mikado
I can’t import demo content, after click Import now and received a successful message, there is nothing imported. please help me check this case.
Hi,
Thank you for choosing our Fleur theme. Please, check this article in order to complete demo import https://mikado.ticksy.com/article/12620 For any further assistance, feel free to reach our support team at https://mikado.ticksy.com/ Just open a ticket and include your site URL with wp-admin access.
Best, Mikado
Hello,
Please open a ticket at https://mikado.ticksy.com/ and one of our support agents will assist you.
Thanks, Mikado
Our instagram feed time to time disappears, how can we fix it ? It is not showing images anymore again. Site: scards.com.br (on the footer) . Thanks
Hello,
Please, try to reset instagram widget you need to try with reconnecting to instagram account: you can just login to your database via hosting interface, locate database you’re using (name can be found in your wp installation file under wp-confing.php file). Then, locate wp_options table and make sure to show all records within. Use search within browser and find records containing instagram keyword. You should find three records, delete them and your Instagram widget will be reverted to default state. But, our support team could also help you with this part Just open ticket on our support forum, just include your site URL with wp-admin access. Or you could try with third party plugin instead. Thanks for understanding.
Mikado
i wanted to submit a ticket through ticksy page but i couldn’t find fleur theme on ticket submitting page.
i have issue with instagram re-connection. the instagram suddenly gone off and i found it says i have to reconnect instagram. so i press the reconnect button but nothing happens. please let me know how to handle this thanks.
Hello,
When you visit our support forum, just click to Submit a ticket button, and then scroll down in dropdown list, until you find Fleur theme https://www.screencast.com/t/cpxT1flaa27 If you want to reset instagram widget you need to try with reconnecting to instagram account: you can just login to your database via hosting interface, locate database you’re using (name can be found in your wp installation file under wp-confing.php file). Then, locate wp_options table and make sure to show all records within. Use search within browser and find records containing instagram keyword. You should find three records, delete them and your Instagram widget will be reverted to default state. But, our support team could also help you with this part. It is why we asked to provide us with wp-admin access so we could done this on your behalf, if you don’t wanna try with third party plugin instead. Thanks for understanding.
Best, Mikado
Hello. How can i made 3 or more columns in this single masonry portfolio page? Thanks.
Hello,
Please, reach our support team at https://mikado.ticksy.com/ and they will gladly help you with anything that could be done within our theme.
Best. Mikado
Already. PUBLIC TICKET #1597027
21 hours ago
Very bad. Did not change number of columns in single masonry portfolio page…
Hello,
Thank you for sharing your ticket id. As we could see, our agent already answered you there. Portfolio items are using some predefined templates, and since there is mini sidebar on the left, there are enough space just for two columns. Also, you could use Custom template for single portfolio item, and then to arrange whole content on the way you want.
Best regards, Mikado
Hello, got a response by ticket.
The theme corresponds to the presentation.
But! What is the main thing on the website of the wedding agency? That’s right – PORTFOLIO! Why is the Masonry type of gallery so badly tuned? Although Masondy list of albums can be changed by columns… Design? Hmm… It would be nice to correct the settings of Masonry…
That’s for three stars!
Thanks.
Ok. Thank you for sharing your opinion with us. We appreciate it since we are constantly working on updates of our themes. Most of our customers are really attracted and satisfied with our design.
Best, Mikado
Hi,
This theme is not compatible with Woo Commerce 3.4.0
Do you plan to upgrade this theme to be compatible with latest woo commerce. The main issue is product gallery is broken, and not functional.
https://screencast.com/t/a3EbBjQtmRHello,
We will release compatibility with the latest WooCommerce with our next theme update. In the meantime, you can revert back to the previous plugin version, which can be downloaded from here: https://github.com/woocommerce/woocommerce/releases
Best, Mikado
Hello, I bought the theme but when I try to install it in wordpress it will load for a long time and it will not install.
I get the following message: The destination folder already exists. /home/gimei230/public_html/wp/wp-content/themes/fleur/
Failed to install theme.
[edit] Now the theme available to activate appears, but when I click to activate the following message appears: “Parse error: syntax error, unexpected T_PAAMAYIM_NEKUDOTAYIM in /home/gimei230/public_html/wp/wp-content/themes/fleur/framework/lib/mkd.layout-part3.php on line 1006”
Hello,
Thank you for purchasing Fleur!
This error is related to your PHP version. Please ask your hosting provider to increase your PHP version to 7, or at the very least to 5.6, as per WordPress requirements: https://wordpress.org/about/requirements/
If you need further help, kindly open a ticket at https://mikado.ticksy.com/ and one of our support agents will assist you as soon as possible.
Thanks, Mikado
Hi, I love Fleur theme, it suits my needs for my wedding photography business. I’m having trouble making the Google Maps working. I’ve obtained my API key and I’ve inserted in the General tab of theme settings. The Google Map shows on the page but it doesn’t show the address I’ve set. It keeps the view by default somewhere in Australia. Should I open a ticket on Support Page? My support is expired, never used the theme until some days ago, when I uploaded my website online. Any help would be very apreciated. Thanks in advance.
Hello,
Please make sure that you added your site to the list of authorized sites: https://developers.google.com/maps/documentation/javascript/get-api-key
If you need further help, please open a ticket at https://mikado.ticksy.com/ with your site URL, and one of our support agents will assist you.
Thanks, Mikado
