288 comments found.
Colors changes made under theme options are not taking effect.
Fixed!
Please feel free to contact us with any questions you might have, we’re always happy to help.
Regards!
I really need help with my mobile version. I am trying to add a media query fo make the head background a different colour when it reaches IPAD and iphone size but its not working. Can you please help.
In addition I cant see where to edit the colour of the ‘Back to Top’ button??
Hi there,
Could you please update your question and attach the info site (wp-admin user+pass) here: casethemes.net@gmail.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards,
Hi I installed the demo construction only that although the primary color is set to yellow in the demo you see the elmenti in brown. Nothing happens when I go to change the color. Can you help me ?
Hello, make sure you change the color in the Theme Option -> save the option. Remove the browser cache and reload the page. If the problem is still there. Could you please attach the info site (wp-admin user+pass) here: casethemes.net@gmail.com Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards,
Hello. I contact you because I just bought your theme and some plugins can not be installed. I have an error that appears: “An error occurred while installing CTCore: The download failed. cURL error 28: Connection timed out after 10001 milliseconds ”. Can you tell me what to do? Thank you in advance, best regards.
Hi there,
Could you please update your question and attach the info site (wp-admin user+pass) here: casethemes.net@gmail.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards,
Hi, each time I enable js_composer the website just shows a white screen. It wont allow me to do anything until I remove it via FTP.
Hi there,
Could you please update your question and attach the info site (wp-admin user+pass) here: casethemes.net@gmail.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards,
I managed to sort out the problem myself by downloading and installing the latest version of Visual Composer.
Okay. Please feel free to contact us with any questions you might have, we’re always happy to help. Thanks
I keep getting a 500 error when trying to import demo content, can you please help me get it imported???
Hi there,
Could you please update your question and attach the info site (wp-admin user+pass) here: casethemes.net@gmail.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards,
Hi, I installed this theme on Wordpress but didnt get the choice to pick the theme I wanted. I wanted to install the consultancy theme template. I’m new to Wordpress, could you advise what I should do?
It just uploaded a basic template with black navigation bar.
Thankyou
Hi there,
Could you please update your question and attach the info site (wp-admin user+pass) here: casethemes.net@gmail.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards,
Dears i have problem in RTL version, some white spaces appear in the right side of sections, please check this link http://dezn4u.com/fw/
Hello, I answered you in the mail. Thanks!
GLWS! Nice theme 
Thank you
Hello! I just received an email indicating that you have launched an update of this template.
How do I apply these updates to an existing site?
Best regards, Gustavo
Hello,
You can update our theme using some ways bellow:
1. Update theme using Envato WordPress Toolkit.
2. You can update manual theme:
- If you have any troubles while using auto update ( such as permissions issue ) , and you want to update manually the theme via FTP or Cpanel.
- You download latest version of the theme on ThemeForest download page, and you rename the folder contain the old theme, then create a new folder and insert the latest theme into it.
Thanks!
I cannot seem to change the menu link text colour in the main navigation
Hi, Could you please attach the info site (wp-admin user+pass) here: casethemes.net@gmail.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards,
Hi there,
Could you please update your question and attach the info site (wp-admin user+pass) here: casethemes.net@gmail.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards,
Thanks problem solved
Dears i have problem in RTL version, some white spaces appear in the right side of sections, please check this link http://dezn4u.com/fw/
Hello, I answered you in the mail. Thanks!
where do you change the colour of the menu tabs? for standard, hover and selected menu item for the main navigation on the home page
Yes. Stay in theme option ( http://prntscr.com/l7me6m )
This is where I thought.. however they are not changing to the colors I am selecting
Could you please attach the info site (wp-admin user+pass) here: casethemes.net@gmail.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards,
Thank you for helping with the last issue. How do you change the colour of the navigation background. I am working with the one page construction theme and i want the menu bar navigation to be black but i cant see where to change this
You will see it here: Theme Option -> Header ( http://prntscr.com/l7g5vo ). Thanks
I need to know how to edit the global certified and Winner of section in header on the construction theme of Unfinity (one page) where do i find this section to edit?
Hello, thank you for buying our theme. You will find it in the theme option -> header ( http://prntscr.com/l76w3j )
Hello, I would like to know if the event template will leave the link below, you can implement the purchase online, with paypal, transfer or some other way since the demo does not offer any option, please answer as soon as possible.
http://unfinityplus.casethemes.net/event/#1533824024609-731024ec-a8a6Hello, thank you for your interest. Currently we have not developed payment system on the site. You need to add a payment link on each button.
Hi, I have a plan to integrate the theme using AWS Cognito SDK for PHP. Is this possible in this theme?
Yes, is possible. Thanks
Thanks again for the quick reply.
You are ready to work with Unfinity?
Hi, I want to buy http://unfinityplus.casethemes.net/consulting/ however one issue is that there is no pricing plan section in there? Is that possible to add that section to this theme?
Hello, is possible. Any shortcode you want to add. Thanks
Great!! Thanks.
Hello, I have on my site a logo witch hangs out of the header. Now i have the problem that the link area from the picture makes some struggles in the handling of the Site. I tried an Svg image with an Pointerevent but it doesnt work. Could you help me with that? Thanks
Hi there,
Could you please update your question and attach the info site (wp-admin user+pass) here: Email
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards,
I purchased your theme, the portfolio grid display was working fine and now its just broken. Your email support casetheme.net@gmail.com not working, bounced.
Hi there,
Could you please update your question and attach the info site (wp-admin user+pass) here: casethemes.com@gmail.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards,
Let me know where you see the email address?
sent
doesn’t work, email not found: casethemes.com@gmail.com
Address not found Your message wasn’t delivered to casethemes.com@gmail.com because the address couldn’t be found, or is unable to receive mail.
advise what to do next
Sr, please try casethemes.net@gmail.com
sent. Please check
The problem has been resolved. Thanks
Hi Guys, i have sent another support email, please help.
Let me check.
