69 comments found.
Hi,
We are running the theme on our store at https://moreishpuff.com – great so far, but came across some problems with lazy load images.. the functions don’t appear to be working correctly.
Can you provide support or I will need to contact another JS developer.
As per our record you have not purchased our theme so you can not get free support from our side. If you bought our theme then create support ticket from http://www.adornthemes.com/support/ and someone from our team will reach out to you.
We have recently bought your theme and we are getting some error messages from Google Search Console (enhancement section) regarding the products. The following errors probably need editing of the theme code.
Errors Reported due to recent changes in Google Search Console:
1. ’’Either “offers”, “review”, or “aggregateRating” should be specified’‘ 2. Mobile Usability (Error Text too small to read, Error Clickable elements too close together, Error Viewport not set)
Unfortunately, our support expired 7 days ago and the seller of this theme doesn’t even answer to our questions. So please note that you have to pay 40$ beforehand and you may end up not resolving your issue as the seller replies to support tickets only (however you need an active support to open a ticket.)
Hello,
“review”, or “aggregateRating” issue related to review app you are using on your store. It’s not related to our themes.
We have checked our demo store but not getting any issue with mobile friendly. Check it here https://search.google.com/test/mobile-friendly?utm_source=gws&utm_medium=onebox&utm_campaign=suit&id=FS8oPvb_UWyf9ldMP5kUGA
We already provide six month free support with theme purchase. It’s already long time to communicate with our support team for any issue or help. This is not our personal rule it’s themeforest rule and we are following this. Themeforest also inform about support time expired some days before to all buyers. Still you can can buy extended support from https://themeforest.net/downloads for get support from our team.
Hi, No this is not the case, i have searched all over the internet and this error is showing due to recent changes in Google Search Console, it doesn’t come from any review app used. It has been reported that this happens because the div element wrapper to the product you see in related products has the following attribute:
itemtype=”http://schema.org/Product”
Please do your research before answering any question, you can check the related shopify blog post here.
https://community.shopify.com/c/Technical-Q-A/Google-console-search-Errors-as-missing-name-offer-after-set-up/m-p/484073?advanced=false&collapse_discussion=true&filter=location&location=category:en&q=Either%20%22offers%22,%20%22review%22,%20or%20%22aggregateRating%22%20should%20be%20specified&search_type=threadIn addition, the reason i’m posting here is that you didn’t respond to my emails therefore, i ended up posting my problem here (publicly) in order to get an answer.
As for the support, i could pay for an extenstion however i needed to get a confirmation before, that you are able to fix it, otherwise my support extension would be useless…
After reading the article above, please let me know if you’re able to fix this issue in order to pay for the extension.
Regards
As per your comment above issue coming because of recent changes in Google Search Console. Google doing changes continue with policy and functionality and it’s dosn’t mean to solve issue for life time with free support.
If we did not replied on your email then how did you come to know about $40 quote for solve issue?
Already said many time can’t give confirmation before check review app and setting but you are not providing store URL or inform about review app. how can give confirmation?
1. ’’If we did not reply on your email then how did you come to know about $40 quote for solve issue?’‘
REPLY: i know that from the price of the support extension—-$38.50. You didn’t answer my emails until i posted here publicly!
2. Already said many time can’t give confirmation before check review app and setting but you are not providing store URL or inform about review app. how can give confirmation?
REPLY: Please CHECK your messages above and let me know WHEN did you ask for my store URL or the store review app i use?
In your very first message, you stated that there is no issue with your theme and i have to check the review app!
Check your inbox again. We reply first on 28th and second on 29th may.
We asked about store URL and review app in second email sent you on 29th at 9:45 AM IST.
Please stop lying to me, you didn’t ask for a url, you just replied to my first email on 28th suggesting to open a ticket, however, i did inform you that i can’t open a ticket as my support period has been expired already.
Following your first and ONLY email i have sent you 2 additional emails on 28th of May and a third one on 29th without getting any reply. That’s why i ended up posting my problem here!!!
I wish i could attach a screenshot of my inbox here in order for other customers to be able to see that you are LYING to me! Of course i can provide that information stated above if anyone ask for (envato, customers etc).
In addition, we are talking here all day without a possible solution from your side. The only thing you suggested from the beginning is to open a ticket and as i previously said i CAN’T open a ticket without paying you $38.50 and the problem here is not the PAYMENT itself, but you not being able to confirm that if i pay you for an extension you would be able to fix the problem!
This is not a quality customer service and if you think that the only important thing is your envato account and how to keep your 100% positive feedback you are definitely WRONG! There is something called ’’word of mouth’’ and unfortunately (for you) i am a veteran ecommerce entrepreneur with many Facebook groups with 1000s of members. Hope you got what i mean…
zip does not contain a valid theme: missing template “layout/theme.liquid”, missing template “templates/index.liquid”, missing template “templates/collection.liquid”, missing template “templates/product.liquid”, missing template “templates/page.liquid”, missing template “templates/cart.liquid”, and missing template “templates/blog.liquid”
Keep getting this on my shopify when trying to upload the theme ?
Hello MrSleezy87,
You are uploading wrong zip file. Please extract all files from downloaded zip files from themeforest. You will see different demos zip files inside main package. you can choose any demo zip files for your store.
Please feel free to create ticket from https://www.adornthemes.com/support/ if you need any help during store setup
how i can get these theme with html extension not liquid
There are no HTML version of our NextGeek theme or any other theme. Right now we are working only on shopify themes.
buy this theme without noting that can i get get my money back or replace this theme with another html theme of yours
interested on buying this theme , i would like to ask if this is capable of doing this https://nimb.ws/f6pylw
yes, You can create gift card as product in our theme.
I have an older version of the product about 8 months old and want to update to the most current version. Is their an easy way to just “update it” to most most current version. so I don’t lose any the menu’s or any work I have done.
Check our this https://www.adornthemes.com/knowledge-base/how-to-update-shopify-theme/ article to know how to update shopify theme.
Hello,
I would like to know before purchasing – Does your theme supports adding a faded background picture instead of having a single colored background?
And if so does your support help with that?
Hello, Thanks for your interest in our theme! Can you please provide more details, In which section you need faded background? please send email on support@adornthemes.com with details and some one from our team will be reach out to you.
Hi,
Is it possible to edit the “Add to cart” button so that it goes to an external page when clicked, (e.g. points to an Amazon item for affiliate sales)? It’s something I’ve always found useful but few themes seem to support it.
Thanks, Jon
No, It can not be possible in our theme.
Does this theme support sub-collections? Is there a template file for it located in the theme?
Sub collection template not available. Please contact our support team at http://www.adornthemes.com/support/ for any more questions.
Hi, Could you add category menu on the home page and product page?
Please create support ticket from http://www.adornthemes.com/support/ and someone from our team will reach out to you.
Are you guys having issues with your ticket system? I submitted two tickets over the weekend and I know you guys replied back since I saw the modifications I needed but I don’t see the tickets in my dashboard, it is completely empty and they’re not in the “Closed” ticket section neither so I’m wondering if you’re having issues with it
Support system working fine, no issue there. We can see your last ticket on 09/14/2018 related to checkout button size and work competed from our side.
Great template and even better team! Bought this template a few months ago, and I must say the customer service is outstanding! Very happy with the team and would suggest them to anyone who is considering buying! Don’t hesitate, buy!
Hello is your adornthemes.com/support site currently down? I have emailed you guys a few times regarding a question with my NexGeek theme but have not received a response in 2 days. My email is joe@blackreef.net
Support site working fine https://www.adornthemes.com/support/ you can create support ticket from http://www.adornthemes.com/support/
Does your theme support AJAX pagination for products and also in single product page, does some sidebar option available like “Best Seller sidebar” or “Product Tag sidebar” .
No, NexGeek support only default pagination style and single product page does not have any sidebar option
Excellent customer service team!! They are very helpful in solving any issues you’re having with the template..
Thank you!
I’m having two issues with the theme.
1) Wish List is on the site but when I go to the page I’m getting a 404 Page error
2) Related Products is activated in settings but is now showing on the product page
Please help with the above issues.
Please create support ticket from http://www.adornthemes.com/support/ and someone from our team will reach out to you.
Few presales questions:
Do you have any theme which support also this:
1) Wishlist
2) Instagram integration
3) Video in product
4) automatic currency based upon IP of client
5) automatic language based upon IP of client
6) trust badge
7) one click checkout (pay with Paypal)
Upsell options (ticking clock, how many sold)
9) Blog solution
10) Size chart individual for each product
11) Product label feature (New, Sales….)
12) Cookie Notification bar
Example how you can answer to make it easy and fast to understand:
THEME NAME
YES: 1, 2, 3, 4, 5, 9
NO: 6, 7, 10, 11, 12
Thanks,
Eki
Please send your request on “support@adornthemes.com” for pre-sale questions.
Hi got a Question am interested in making a purchase soon what i need to know is does this theme support SHOW/HIDE the ( call icon and phone contact info and Free shipping info and truck icon) in the header section?
Yes, you can show hide phone and shipping info from header section and also change text and icons if want different details.
More custom tabs can be included in product detail page as well? currently there are only 4 tabs showing.
You can use up to 6 tabs in product details page. Check document for more details https://www.adornthemes.com/documentation/nexgeek/
QUESTION: how customizable is the header for this theme?
There are two option in header. Logo position at left or center. Also you can change phone number and free shipping text from header section. Top promotions bar show/hide option also available in header.
Hey, First of all great theme, loved it and I would like to purchase the theme for a multi-purpose Shopify store, but before that, I have a question, it will be of great help if you can give me an answer.
my store may electronics as well as apparels, will it be possible to add size chart and size selection to the product page?
Thanks for you interest!
Yes, There is option to add different size chart by metafield in our theme. Size selection is part of product options and you can use anything here as well.
For more question please email on support@adornthemes.com
